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Thời gian làm bài: 120 phút

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In the Listening test, you will be asked to demonstrate how well you understand spoken English. The entire Listening test will last approximately 45 minutes. There are four parts, and directions are given for each part. You must mark your answers on the separate answer sheet. Do not write your answers in your test book.


Directions: For each question in this part, you will hear four statements about a picture in your test book. When you hear the statements, you must select the one statement that best describes what you see in the picture. Then find the number of the question on your answer sheet and mark your answer. The statements will not be printed in your test book and will be spoken only one time.


Directions: You will hear a question or statement and three responses spoken in English. They will not be printed in your test book and will be spoken only one time. Select the best response to the question or statement and mark the letter (A), (B), or (C) on your answer sheet.


Directions: You will hear some conversations between two or more people. You will be asked to answer three questions about what the speakers say in each conversation. Select the best response to each question and mark the letter (A), (B), (C), or (D) on your answer sheet. The conversations will not be printed in your test book and will be spoken only one time.


Directions: You will hear some talks given by a single speaker. You will be asked to answer three questions about what the speaker says in each talk. Select the best response to each question and mark the letter (A), (B), (C), or (D) on your answer sheet. The talks will not be printed in your test book and will be spoken only one time.


In the Reading test, you will read a variety of texts and answer several different types of reading comprehension questions. The entire Reading test will last 75 minutes. There are three parts, and directions are given for each part. You are encouraged to answer as many questions as possible within the time allowed. You must mark your answers on the separate answer sheet. Do not write your answers in the test book.


Directions: A word or phrase is missing in each of the sentences below. Four answer choices are given below each sentence. Select the best answer to complete the sentence. Then mark the letter (A), (B), (C), or (D) on your answer sheet.


Directions: Read the texts that follow. A word, phrase or sentence is missing in parts of each text. Four answer choices for each question are given below the text. Select the best answer to complete the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.


Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, e-mails, and instant messages. Each text or set of texts is followed by several questions. Select the best answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.
Questions 147-148 refer to the following receipt

Reading text:

Receipt # 84502-11516
(Keep this receipt number handy. You will need it if you have to contact customer service.)

April 17, 6:43 P.M.
Received from Jasmine Shalib:
$54 payment to Pilgrim Theater
Charged to credit card ending in xxxx-1394
Description: Tickets for Philip Dadian in concert
Friday, May 1, 7:30 P.M.
Unit price: $27/Quantity: 2/Amount: $54

IMPORTANT: Please print this receipt and bring it with you to the venue. No paper tickets will be mailed. Be sure to arrive early to check your name on the preorder list at the ticket counter. Tickets are nonrefundable.

147. What does Ms. Shalib plan to do on May 1?
148. What must Ms. Shalib bring with her?
Questions 149-151 refer to the following invoice

Reading text:

Omicron Premier Services Ltd.
83 Malet Street

Invoice: 1Z67HN2
Arrival Date: 3 April

Bill to: Ship to:
Dr. John Kwang
Overbrook Hospital
Overbrook Hospital
27 St. Stephens Green, Dublin, Ireland

Item Number Description Item Price
12B 5 Boxes Small Bandages £12
12C 10 Boxes Large Bandages £30
431Z* 2 Boxes Large Sterile Gloves £5
10CD 5 Large Knee Braces £25

Payment due upon receipt of goods.

*Item 431Z will be shipped at a later date as it is currently not in the warehouse.

149. What most likely is Omicron Premier Services?
150. According to the invoice, what will happen on April 3?
151. What is indicated about the gloves?
Questions 152-153 refer to the following text message

Reading text:

From: Rick Barilla, Thursday, 3 October, 8:53 A.M.

Maria, I'm at the Baycrest Hotel, installing the new ballroom lighting system. Joe called in sick, and this job is too big to do alone. It's not what I expected. It's a large space that can be divided into smaller rooms, and the hotel wants a programmable system to work when the space is used for more than one meeting or dinner scheduled at the same time. Can you phone Scott and ask him to come help me? I don't have his mobile phone number.

152. What problem does Mr. Barilla have?
153. Why did Mr. Barilla send the text message to Maria?
Questions 154-155 refer to the following survey

Reading text:


Thank you for staying at the Broad Lake Inn! Customer satisfaction is very important to us, and we would appreciate your feedback. Please fill out the survey below and leave it with the receptionist at the front desk when you check out.

How satisfied were you with the Broad Lake Inn?
Please underline one selection for each category:

Service Not satisfied Satisfied Very satisfied
Cleanliness Not satisfied Satisfied Very satisfied
Appearance Not satisfied Satisfied Very satisfied
Restaurant Not satisfied Satisfied Very satisfied

Would you recommend the Broad Lake Inn to others?
No Maybe Yes

Please add any comments or suggestions you may have in the space below.
Overall, I had a wonderful experience at the inn. The employees were extremely friendly, and the inn was very clean and comfortable. Thanks to the well-equipped computer center, I was able to get a lot of work done. The restaurant, however, was quite expensive, and the food was not particularly tasty.

If you wish to be contacted regarding your feedback, please provide your name and phone number or e-mail address below:

Minna Haataja

154. What are guests asked to do?
155. What is suggested about Ms. Haataja?
Questions 156-157 refer to the following online chat discussion

Reading text:

Bernadette Larkin: [1:51 P.M.]
It's my first time participating in a training session online. I just open the meeting invitation in my e-mail and click the Join button, right?


Howard Schlupp: [1:52 P.M.]
That's right. Then you'll need to enter the access code: 63119003.


Bernadette Larkin: [1:54 P.M.]
A window appeared with this message: "Access denied. Please try again later." Should I try a different code?


Howard Schlupp: [1:55 P.M.]
Let me check on that.


Bernadette Larkin: [1:55 P.M.]
Or maybe there's an issue with the invitation I got?


Howard Schlupp: [1:56 P.M.]
Here we go. I gave you the meeting code instead of the access code. Try 882963.


Bernadette Larkin: [1:57 P.M.]
That worked. Thanks.


Howard Schlupp: [1:58 P.M.]
Good. Make sure your computer speaker is on, then click the mute button at the top right of the screen. You'll be able to hear the trainer, but we won't hear any background noise from your side.

156. At 1:56 P.M., what does Mr. Schlupp most likely mean when he writes, "Here we go"?
157. What is probably true about Ms. Larkin?
Questions 158-160 refer to the following memo

Reading text:

To: All Office Employees
From: Paul Sundquist
Re: Document printing
Date: Thursday, April 5

Based on the expense report from last quarter, it is clear that we must reduce our costs for office supplies. One area where we can realize savings is in printing and copying documents.

Many of us have been making color copies of basic documents, such as meeting minutes, product documentation drafts, and budget sheets. –[1]–. While multicolor documents are more attractive and attention-grabbing than black-and-white ones, color ink cartridges are very expensive. Purchasing frequent replacements ultimately leaves us with less money to spend on things like business travel and social events.

Rather than instituting a system wherein all jobs must first be approved by the department supervisors, I would prefer that employees make their own decisions about printing and copying. –[3]–. Please reserve the use of color for only those cases where visual appeal is a relevant factor. –[4]–. Thank you for your attention to this matter.

158. What is one purpose of the memo?
159. What are employees advised to do?
160. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "Publicity flyers intended for clients are one obvious example."
Questions 161-163 refer to the following article

Reading text:

Parking Survey Awaited

Many Sumrita residents, businesses, and visitors have expressed concerns to town officials that there are not enough parking spaces. –[1]–. Some have called for construction of a second parking garage in the next two years.

With a data-collection project scheduled to begin on Tuesday, led by Paston Associates of Turnbridge, town officials will soon learn the extent of the parking problem on a typical weekday, during the evening and at peak times when events are taking place in the center of town. –[2]–. When it is completed, the study will provide an updated inventory of all public and private parking spaces in the area and their typical rates of use. –[3]–.

"Anecdotally people say that demand has increased with the four new businesses and the residential projects we've seen in the last five years," said Planning Director Akash Singh. –[4]–.

161. How many parking garages are currently in Sumrita?
162. What does the article indicate about the survey?
163. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "But we need hard data before we can consider another costly parking garage."
Questions 164-167 refer to the following Web site

Reading text:

Home | Subject Guide | Latest Polls | Contact Us

Because Your Opinion Matters

The Pondress Corporation has been conducting public opinion polls on current issues for more than three decades. All our polls are based on telephone interviews with adults 18 years of age or older who live in specific polling areas. To ensure that every adult living within a polling area has an equal chance of being contacted, potential interviewees are selected by a computer that randomly generates phone numbers from all working exchanges.

To find out what people think about what is happening in the world these days, visit our Latest Polls page. New polls are published weekly, and all polls are stored and accessible online. If you prefer to search for polls by subject, go to our Subject Guide page. If you would like to reproduce tables, charts, or any other graphics created by Pondress, go to the Contact Us page and click the link for our Permissions Department. There you will find an easy-to-use online form to fill out with details about how and where you intend to use the information. In most cases, a response is provided within 24 hours of submission.

164. The word "current" is closest in meaning to:
165. What is NOT mentioned about poll participants?
166. What is indicated about the Pondress Corporation?
167. How can readers get permission to reproduce graphics?
Questions 168-171 refer to the following article

Reading text:

Small-Business Expert Coming to São Paulo

SÃO PAULO (May 19)–Angelo Azevedo, dubbed the "small-business expert" by The Los Angeles Chronicle, will be the keynote speaker at the first annual Sao Paulo Small Business Expo (SPSBE). The Expo will take place at the Sao Paulo Event Center from June 3 to June 5. More than 2,000 small-business entrepreneurs will attend workshops and showcase their businesses at booths, where visitors can collect information and ask questions.

According to an SPSBE press release, Mr. Azevedo will highlight many of the ideas from his best-selling book Keys to Startup Success, published just last year. Mr. Azevedo believes that there are several key decisions that must be made before launching into any new business scheme. "You can't go into it with the idea of creating a product you want to sell," Mr. Azevedo writes in his book. "You have to create a product people want to buy. This is rule number one. And it is absolutely essential to get this right if you want your business to succeed."

Mr. Azevedo is the owner of several successful businesses in Los Angeles, where he has lived for the past ten years. "I'm originally from Sao Paulo," Mr. Azevedo said. "So I wanted to help the community where I got my start in any way I could, which is why I accepted the invitation to participate in the Expo. There's an outstanding opportunity there for small-business owners. Following these simple but important guidelines has worked well for me and for many other successful small-business owners."

Tickets to the Expo are R$100. They can be purchased through the Expo's Web site at www.saopauloexpo.com/br.

168. What is the article mainly about?
169. According to the article, what has Mr. Azevedo recently done?
170. What does Mr. Azevedo say is the most important consideration for new entrepreneurs?
171. Why did Mr. Azevedo decide to participate in the Expo?
Questions 172-175 refer to the following online chat discussion

Reading text:

Leon Barkov [9:42 A.M.]
Hi, everyone. I just got in the conference room, and I'm having some trouble with the projector. It keeps shutting off. Does anyone know why?

Wayne Preston [9:44 A.M.]
This happened to me last time. Try pushing the gray reset button.

Anna Mertz [9:44 A.M.]
Wasn't everything supposed to be set up by 9:30 this morning? I hope we'll be able to get everything ready before the new hires start arriving.

Leon Barkov [9:48 A.M.]
Carol Heinz was supposed to do it, but there was another meeting in the room and it ran late. She couldn't wait, so she asked me to set up once the room was free.

Leon Barkov [9:49 A.M.]
No, that doesn't work. Wayne, can you come down here?

Wayne Preston [9:50 A.M.]
On my way.

Anna Mertz [9:51 A.M.]
Are you all set otherwise?

Leon Barkov [9:52 A.M.]
Yes. The slides are ready to go. I ran them by a few colleagues to make sure everything is clear. I've made hard copies of the presentation and all the forms that the new hires will need to fill out.

Anna Mertz [9:55 A.M.]
Good. I'll be there at noon to take everyone to lunch and then to the security office to pick up their badges. I'll collect the forms then too, so please make sure they're completed before then. I'll bring the group back at 1:30 for the rest of the orientation session.

Leon Barkov [9:59 A.M.]
Thanks. The projector's working fine now. Wayne attached a different power cord.

172. What is Mr. Barkov preparing to do?
173. Why was the conference room not set up by 9:30 A.M.?
174. At 9:50 A.M., what does Mr. Preston most likely mean when he writes, "On my way"?
175. What will happen at noon?
Questions 176-180 refer to the following advertisement and e-mail

Reading text 1:

Boriken Islander

Boriken Islander is Puerto Rico's largest locally owned car rental company. We offer a range of vehicles at the lowest possible prices. If you can get a lower rate with any of our local competitors, we will match that rate and pay for a full tank of fuel! The following vehicles are available for rent:

Car Class Description Weekly rate
Economy 2-door vehicle suitable for 4 passengers and 2 large bags $199.00
Compact 4-door vehicle suitable for 4 passengers and 3 large bags $229.00
Standard 4-door vehicle suitable for 5 passengers and 4 large bags $259.00
Premium 4-door vehicle suitable for 5 passengers and 5 large bags $309.00

Rates listed refer to payments made in person at our customer service counter. Discounted rates and details about the features of each car type are available on our Web site, www.borikenislander.com. Looking for even more savings? Use our services during April and May and receive an additional 10% off the weekly rate.

Reading text 2:

To: customerservice@borikenislander.com
From: mgutierrez@rotpa.net
Date: April 4
Subject: Inquiry


I will be traveling to Puerto Rico on business during the second half of this month, so I just visited your Web site to make a reservation. I plan to rent a 4-door vehicle, because I will be traveling with three colleagues and want to be mindful of their comfort. At the same time, I am on a limited budget, so I intend to book the least expensive vehicle of this type.

Before finalizing the booking, though, there are two pieces of information I would like to have, both of which I was unable to locate on your site. First, if I pick up the car at your branch in San Juan and drop it off at either your Ponce or Aguadilla branch at the end of the rental period, will I be charged a drop-off fee? Second, I am unfamiliar with the roads and the traffic on the island, so I would like to add a navigation system to my order. Would that be possible? If so, how much would the weekly rate be?

Thank you for your assistance.

Magdalena Gutierrez

176. What information is NOT included in Boriken Islander's advertisement?
177. What type of car will Ms. Gutierrez most likely rent?
178. What is indicated about Boriken Islander?
179. What is suggested about Ms. Gutierrez?
180. According to the e-mail, what is one piece of information that Ms. Gutierrez is seeking?
Questions 181-185 refer to the following Web site and announcement

Reading text 1:


Home | Districts | Dining | Hiking | Shopping

Mooney County Districts

The Harbor District, known for its top-rated eateries and nightlife, can be found along Hilver Street. The neighborhood is famous for offering a wide selection of ethnic cuisines.

The West End is home to a vibrant community of artists and musicians. Museums and galleries host exhibitions year-round. The Park Pavilion in Windmere Park offers a range of musical entertainment. The venue is large, and shows are always free.

The Historic District has some of the oldest and most interesting buildings in the state, including the County Courthouse and Bella's Market. Guided bus tours through this area can be arranged through the City Tour Company. Bicycle rentals can be found at the Visitor Center on Main Street.

Leona Hills showcases the natural beauty of Mooney County. The Mooney County Nature Preserve is the district's main attraction. Exquisite views of the Leona River Valley can be enjoyed from hiking trails.

Reading text 2:

Announcing: The Mooney County Parade

This popular annual event will be held next Saturday starting at noon at the County Courthouse. As usual, parade groups will march down Keel Street and turn onto Laurel Road. The route ends at Windmere Park. After the parade, the Santiago Heart band is scheduled to perform at 2:00 P.M. at the Park Pavilion. Awards recognizing the top entries in a number of categories from the parade will also be presented.

Officials are reminding citizens that vehicles will encounter detours in the vicinity of the parade route due to temporary road closures, and street parking will be very limited. Spectators are encouraged to use the shuttle bus service, which will start at 10:30 A.M. and run every 20 minutes all day.

181. For whom is the Web site most likely intended?
182. According to the Web site, what is offered in the Harbor District?
183. What is NOT implied about the Historic District?
184. What is indicated about the musical performance after the parade?
185. What recommendation is made in the announcement?
Questions 186-190 refer to the following credit-card statement and e-mails

Reading text 1:

Eduardo Blanquera Page 2

Account Number: XXXX XXXX XXXX 8191 3 July - 2 August


Date Vendor Amount
5 July Le Petit Bateau Cafe 40.05
8 July Meyers Men's Shop 48.25
11 July Midtown City Diner 24.11
17 July Theta Restaurant 33.88
21 July Harmonium Gifts 37.50
30 July Ithaca Eatery 56.60
2 August New Wave Office Supplies 99.87

Reading text 2:

To: customerservice@harmoniumgifts.com
From: eblanquera@mynet.com
Date: 5 August
Subject: Incorrect charge

Dear Sir or Madam:

I am writing in reference to a charge placed on my credit card by Harmonium Gifts last month. I had placed a telephone order for a cotton scarf and was charged $37.50, even though the price listed for the scarf in the online catalog is $30.00. I know that the standard shipping rate is $10.00, but I received a special offer for free shipping on orders over $25.00. I would appreciate it if you could review my order and give me a refund of $7.50, which would reflect the overcharge on my purchase.


Eduardo Blanquera

Reading text 3:

To: eblanquera@mynet.com
From: ftaylor@harmoniumgifts.com
Date: 8 August
Subject: Your inquiry

Dear Mr. Blanquera:

Thank you for your e-mail of 5 August inquiring about the charge on your credit card. According to our records, you asked us to gift wrap your purchase. The additional charge reflects our standard gift wrapping rate. I sincerely apologize if there was a misunderstanding; the telephone sales representative should have made clear the total charge at the end of the call. In order to remedy our mistake, I would like to offer you a $5.00 credit on this order or a $15.00 discount on a future order (minimum purchase of $40.00). Please let me know which you would prefer and I will process it right away. As always, we appreciate your business and look forward to serving you again in the future.

Best regards,

Freda Taylor
Sales Manager
Harmonium Gifts

186. For what did Mr. Blanquera use his credit card most often in July?
187. When did Mr. Blanquera speak to Harmonium Gifts on the telephone?
188. In the first e-mail, the word "listed" is closest in meaning to:
189. How much does Harmonium Gifts charge for gift wrapping?
190. What information does Ms. Taylor want from Mr. Blanquera?
Questions 191-195 refer to the following brochure, e-mail, and pass

Reading text 1:

Elmont Township
Continuing Education Classes — May

Continuing Education classes are open to all residents of Elmont Township aged 18 and over. Classes are held at the campus of Elmont Community College unless otherwise noted. For registration, fees, and payment information, please see page 2 of this brochure.

How to Qualify for Your Real Estate License
Mondays, 6 P.M.-9 P.M.,
Stanton Hall, Room 114
Instructor: J. Ekua, Town and Country Real Estate Associates
Photography for Fun and Profit
Tuesdays, 7 P.M.-9 P.M.,
Stanton Hall, Room 114
Instructor: B. Chao, freelance photographer
Managing a Small Business: What You Need to Know
Mondays, 7 P.M.-9 P.M.,
Gallagher Library, Room 306
Instructor: K. Nowicki, Small Business Development Administration
Car Care
May 22 and 24 , 9 A.M.-1 P.M.,
Elmont Vocational High School, Auto Shop
Instructor: R. Sumaoang, Sumaoang Brothers Auto Repair

Reading text 2:

To: Zelda Ohayon (and fourteen others)
From: Bill O'Toole (w.otoole@elmont.gov)
Subject: Class canceled
Date: May 23

Hi, all,

Ms. Ekua asked me to let everyone know that an emergency came up that she needs to attend to, so tomorrow's class has been canceled and will be rescheduled. As soon as we know the date, we'll let you know by e-mail and send you a temporary parking pass because the one you currently have will no longer be valid. Apologies for the inconvenience.


Reading text 3:

Elmont Community College Parking Authority


Valid: May 27
Time stamp: 6:45 P.M.

*Pass must be displayed on the dashboard of your vehicle and be visible from the outside.

191. Who most likely is R. Sumaoang?
192. What is NOT suggested about the participants in continuing education classes?
193. What is Ms. Ohayon interested in?
194. In the e-mail, the phrase "attend to" is closest in meaning to:
195. On what date did a rescheduled class take place?
Questions 196-200 refer to the following e-mail, notice, and order form

Reading text 1:

From: Jean Moumas
To: Khadim Nakra
Subject: Trucking company
Date: June 1

Hello, Mr. Nakra,

I am so glad that you have signed up for deliveries of our fresh vegetables, berries, flowers, and herbs, grown here on our twenty-acre family-owned farm. I can assure you that you and your customers will be delighted with the produce we provide.

Your store is in an area that is new to us, and we are looking forward to our quality produce entering a new market. Please let me know if you have a preferred trucking service. Our usual drivers, based in Santon, do not go out to Allentown. We would be happy to work with a company of your choice to keep the service for you as smooth as possible.

Thank you in advance for any suggestions you wish to provide.

Sincerely yours,

Jean Moumas

Reading text 2:

Shop Fresh Market
New This Week

June 26 Produce from Thomas Greens Farm

Dear customers, we'd like to draw your attention to the newest additions to our produce section. You've asked for fresh, local fruits and vegetables that have just been harvested. We're bringing these to you from Thomas Greens Farm, located just one hour from here in Carney.

✓ Tomatoes on the vine ✓ Baby eggplants
✓ Yellow corn ✓ Yellow onions (loose)
✓ Fresh herbs (basil, thyme, and oregano)

In the fall, we will be carrying fruits from Bridge Water Orchard in Eagerton. If you have any requests, please let us know.

Reading text 3:

Thomas Greens Farm

Customer: Shop Fresh Market
Order date: June 30
Delivery date: July 3

Order Details:

Repeat last week's order with the following changes:
- No eggplants or fresh herbs needed this week.
- instead of loose onions, please send them in burlap bags. (like the sample you showed us, about six to a bunch).
- Add two crates of green Brussels sprouts to the order.
P.S. You asked that we let you know if there were any problems with the delivery from Kohn Trucking. There were not. The Delivery was on time, the driver was courteous, and the produce was in good condition.

Name: Khadim Nakra, Manager, Produce Department
Signature: Khadim Nakra

196. Why did Ms. Moumas send the e-mail?
197. Where is Shop Fresh Market probably located?
198. In the notice, what is indicated about Thomas Greens Farm's produce?
199. What will Shop Fresh Market probably receive on July 3?
200. What does Mr. Nakra indicate in the order form?
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