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Thời gian làm bài: 120 phút

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In the Listening test, you will be asked to demonstrate how well you understand spoken English. The entire Listening test will last approximately 45 minutes. There are four parts, and directions are given for each part. You must mark your answers on the separate answer sheet. Do not write your answers in your test book.


Directions: For each question in this part, you will hear four statements about a picture in your test book. When you hear the statements, you must select the one statement that best describes what you see in the picture. Then find the number of the question on your answer sheet and mark your answer. The statements will not be printed in your test book and will be spoken only one time.


Directions: You will hear a question or statement and three responses spoken in English. They will not be printed in your test book and will be spoken only one time. Select the best response to the question or statement and mark the letter (A), (B), or (C) on your answer sheet.


Directions: You will hear some conversations between two or more people. You will be asked to answer three questions about what the speakers say in each conversation. Select the best response to each question and mark the letter (A), (B), (C), or (D) on your answer sheet. The conversations will not be printed in your test book and will be spoken only one time.


Directions: You will hear some talks given by a single speaker. You will be asked to answer three questions about what the speaker says in each talk. Select the best response to each question and mark the letter (A), (B), (C), or (D) on your answer sheet. The talks will not be printed in your test book and will be spoken only one time.


In the Reading test, you will read a variety of texts and answer several different types of reading comprehension questions. The entire Reading test will last 75 minutes. There are three parts, and directions are given for each part. You are encouraged to answer as many questions as possible within the time allowed. You must mark your answers on the separate answer sheet. Do not write your answers in the test book.


Directions: A word or phrase is missing in each of the sentences below. Four answer choices are given below each sentence. Select the best answer to complete the sentence. Then mark the letter (A), (B), (C), or (D) on your answer sheet.


Directions: Read the texts that follow. A word, phrase or sentence is missing in parts of each text. Four answer choices for each question are given below the text. Select the best answer to complete the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.


Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, e-mails, and instant messages. Each text or set of texts is followed by several questions. Select the best answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.
Questions 147-148 refer to the following form

Reading text:

Lastico Employee Badge
Application Form

To receive a new Lastico employee badge, please fill out the following form.
Write in pen only. Please PRINT clearly.

Employee No. 2378 Employed at Lastico since FEB 10

My previous badge ☑expired ☐was lost ☐was damaged
(Leave blank if you are applying for the first time)

Submitted AUG 2 Signed Constantini

147. Why did Ms. Constantini fill out the form?
148. What instructions are included?
Questions 149-150 refer to the following advertisement

Reading text:


The Golden Lagoon has been serving Montego Bay for 18 years. We are an award-winning restaurant with a reputation that spans the Caribbean. Currently we have vacancies for the position of waitstaff. Duties include taking customers' orders, serving food and beverages, preparing itemized bills, and accepting payments. Experience is preferred but not required. We offer an excellent hourly rate and flexible work schedule. Apply in person, supplying a résumé and three employment references.

The Golden Lagoon
Shahine Kincaid, Manager
135 Concertina Dr.
Montego Bay, Jamaica
Business hours: Monday-Friday, 11:00 A.M.-11:00 P.M.
Saturday and Sunday, noon - 10:00 P.M.

149. What is stated about The Golden Lagoon?
150. What is mentioned about job applicants?
Questions 151-152 refer to the following e-mail

Reading text:


To: Staff
From: Asta Lindstrom
Subject: Reminder
Date: 11 April

To All Staff:

This is a reminder that the water in the Tolliver building will be temporarily shut off tomorrow at 8 a.m. while repairs are completed. I understand that most employees who work in the building will be off-site at a software training session and will not be affected.

For those of you who will be working in Tolliver tomorrow, the Hillcrest Water Department has assured me that the water will be off for no more than four hours. We will provide complimentary bottled water in the lobby for all staff during this time. The cafeteria will remain closed until the water has been turned on again. At that point meal service and food sales will resume. I apologize for the inconvenience.


Asta Lindstrom
Facilities Manager

151. What will happen tomorrow?
152. What will employees NOT be able to do in the Tolliver building in the morning?
Questions 153-154 refer to the following text-message chain

Reading text:

Nicole Fernandez [12:23 P.M.]
Tad, this is just to let you know I'll be in Amherst next Monday.


Tad Yates [12:25 P.M.]
What's going on?


Nicole Fernandez [12:26 P.M.]
Our Amherst office requested a training session. Their instructor has to take an unexpected trip, and they need a substitute.


Tad Yates [12:26 P.M.]
Did you manage to book a flight?


Nicole Fernandez [12:27 P.M.]
Not on such short notice. I'll drive.


Tad Yates [12:28 P.M.]
OK, good luck!

153. What will Ms. Fernandez do next Monday?
154. At 12:27 P.M., what does Ms. Fernandez mean when she writes, "Not on such short notice"?
Questions 155-157 refer to the following e-mail

Reading text:

To: Jake Taera (jtaera@tritmail.com)
From: Natalie Satter (nsatter@coldings.com)
Subject: Information
Date: 30 September
Attachment: Coldings1

Dear Mr. Taera:

Welcome to the Coldings Home Store family! You have been hired as a sales associate. Your training session begins on 8 October at 8:30 A.M. at the Auckland store, 42 Crossbill Road. Please report to Human Resources to begin your orientation as a Coldings Home Store team member. During your first two weeks with our company, you will learn about our team approach and the many benefits of working at Coldings Home Store. You will be working from 8:30 A.M. to 5:00 P.M. After training, you might be assigned to a different work shift and you will be eligible for benefits including flexible days off, sick days, and our employee discount.

Please sign and return the attached document indicating your willingness to accept the position as sales associate. Please let me know if you have any questions or need directions. I look forward to seeing you at the Auckland store on 8 October.


Natalie Satter
Human Resources Coordinator

155. What is the purpose of the e-mail?
156. According to Ms. Satter, what might happen after two weeks?
157. What did Ms. Satter send with the e-mail?
Questions 158-160 refer to the following press release

Reading text:

For immediate release Contact: Desmond Hawkes, Office of Public Relations Telephone: (02) 5555 6506 E-mail: dhawkes@carlisle.org.au

New Exhibition at Sydney's
Carlisle Art Museum

SYDNEY (3 June)-The Carlisle Art Museum's latest exhibition, Deep Waters, will open on 15 June. The exhibition will feature 38 realist and abstract paintings portraying the beauty and vastness of the world's oceans. All the works were created by Australian artists based in Sydney, and among them will be six by the critically acclaimed oil painter Harold Bernstein.

The exhibition will run until 15 July. Tickets are $10. Museum visitors may view the exhibition between 9 A.M. and 4 P.M. on Tuesdays, Wednesdays, and Thursdays, and between 2 P.M. and 9 P.M. on Fridays and Saturdays. On each day of the exhibition, at least one of the artists will be present and available to answer visitors' questions about the creative process. Mr. Bernstein will be available on 30 June only.

On 23 July, the exhibition will open at the Muriel Art Gallery in Melbourne, where ocean-themed paintings from Melbourne artists will be added to the collection.

158. What is one purpose of the press release?
159. Who is Mr. Bernstein?
160. What is implied about the exhibition in Melbourne?
Questions 161-163 refer to the following e-mail

Reading text:


From: evaluation@crawfordds.com
To: trosinsky@mailssen.com
Subject: Crawford Design Contest
Date: April 2

Dear Ms. Rosinsky,

Thank you for entering the Crawford Design Studio Awards Contest. Today we received your project titled "Old Rexto Factory Restoration," including a total of nine photographs and an 18-page description file. -[l]-. Your submission has been forwarded for further processing and has been assigned the entry number P1298. -[2]-.

Your project will now be reviewed by a panel of judges, which consists of our in-house experts as well as outside designers. -[3]-. You will be able to check on the status of your entry via the "Submissions Being Processed" link in our Web site's Main Menu.

Should you have any questions, please do not hesitate to call us. -[4]-.

Kind regards,

Crawford Design Studio

161. What is the purpose of the e-mail?
162. What is Ms. Rosinsky advised to do online?
163. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "Please use it when you contact us regarding your entry."
Questions 164-167 refer to the following article

Reading text:

May 5-Boston law firm Warner and Ames announced this morning that it is merging with the Philadelphia law firm Hamilton Jones to create Warner, Hamilton, and Associates. With more than 655 attorneys, the merger will make this the largest law firm in the northeastern United States.
"This is a welcome merger of two well­-managed firms who share similar corporate cultures and philosophies," said Andrea Warner, co-director of the former Warner and Ames, who will serve as managing partner of Warner, Hamilton, and Associates. "Our combined expertise makes Warner, Hamilton, and Associates uniquely placed to provide clients even higher levels of counsel and service. We look forward to continuing our practices in Boston and Philadelphia and expect to open yet another office in Hartford within the next twelve months."
According to a press release, Ms. Warner has garnered attention through her representation of clients across the country in prominent cases involving workers' rights, equal pay, and social justice.
The firm expects to keep all of its current lawyers and staff and will "combine management teams made up of partners from each firm to ensure a seamless transition," the release said.

164. Why was the article written?
165. What does Warner, Hamilton, and Associates plan to do?
166. What is suggested about Ms. Warner?
167. The word "seamless" is closest in meaning to
Questions 168-171 refer to the following e-mail

Reading text:

To: maria bellandini@pweb.net
From: thomas.mclaren@delicatessenmag.com
Date: Tuesday, October 2
Subject: Food Photography Article

Dear Ms. Bellandini:

I have some news regarding your article that is scheduled to be published in the next issue of Delicatessen Magazine. -[1]-. Yesterday, we learned that a major advertiser canceled their contract with us, and as a result, we will have to reduce the number of pages in our upcoming issue. This is extremely unfortunate, but we just do not have enough money without these ads to publish the magazine in its current format. -[2]-.

We know that readers have enjoyed reading about your experiences in Italy. -[3]-. While your eight-page story about working as a food photographer is excellent, in order to fit in the slimmer issue, it will need to be cut by about thirty percent. Although I sincerely hope you agree to having your article published in our upcoming issue, I will understand if you would rather have the article published in full at a later time. However, I have to let you know that the magazine industry is not always the most stable business, and for this reason, I do not know if there will be space for your story in the future. -[4]-.

Please let me know as soon as possible what you would like to do. Should you agree to edit the story, I will need the new version by Monday.

Best regards,
Thomas McLaren, Editor-in-Chief

168. What is implied about Delicatessen Magazine?
169. How would Ms. Bellandini most likely revise her article?
170. What does Mr. McLaren NOT suggest to Ms. Bellandini?
171. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "Of course, this is your choice, and I will respect whatever decision you make."
Questions 172-175 refer to the following text-message chain

Reading text:

Delroy Gerew (1:29 P.M.):
Hi, Ms. Chichester, we'd like to order another 10 shirts, featuring the company's name, Magnalook, and its logo. We need four small, two medium, and four large sizes. Could you fill the order by Friday?


Nina Chichester (1:32 P.M.):
That's two days from today, so a $75 rush-order fee will be added.


Delroy Gerew (1:34 P.M.):
How can we avoid the fee?


Nina Chichester (1:36 P.M.):
By choosing the standard 5-day production option. Your order would be ready Monday of next week.


Delroy Gerew (1:38 P.M.):
I guess it can't be helped. Since we have employees starting this Friday and you open at 8:00 A.M., can I pick up the shirts at that time?


Nina Chichester (1:39 P.M.):
Pick-up time is normally after 1:00 P.M., but I'll see to it they're ready by 8:00 A.M.


Delroy Gerew (1:41 P.M.):
Thank you. Actually, my assistant will be picking them up.


Nina Chichester (1:42 P.M.):
That's fine. Could you please e-mail me your logo again? The computer on which I had it stored crashed the other day and is awaiting repair.


Delroy Gerew (1:44 P.M.):
Will do. Thanks, and please charge the credit card you have on file for us.

172. What is suggested about the company Ms. Chichester works for?
173. Why is Mr. Gerew ordering new shirts?
174. At 1:38 P.M., what does Mr. Gerew mean when he writes, "I guess it can't be helped"?
175. What will Mr. Gerew likely do next?
Questions 176-180 refer to the following e-mail and notice

Reading text 1:

E-Mail Message

To: staffmailinglist@coltonmedical.org
From: Melvin Myers (mmyers@coltonmedical.org)
Date: June 10
Subject: Parking area reassignment

Dear Colleagues:

I just want to remind everyone that crews will begin construction on the new Colton Medical Nutrition Center on June 18.

Effective June l5, parking areas F and G will be closed until August 20, when construction is expected to be completed. Staff currently assigned to park in areas F and G will be given temporary "guest" parking stickers and must park in the guest-parking garage. The Property Maintenance Office will place stickers in staff mailboxes by 4 P.M. today. The sticker should be displayed on the driver's side window of the vehicle.

A construction access road will be created by closing the entrance and exit roads to parking areas F and G. This will also block access to the security building and the pond. However, a temporary alternative entranceway to those locations will be created. To help eliminate excessive traffic, please visit those places only when absolutely necessary. Take note that the Information Center at the main entrance will remain open during construction.

Please e-mail me directly with any questions regarding parking stickers.


Melvin Myers
Property Maintenance

Reading text 2:



Staff members who normally use these areas and who have not yet received a temporary parking sticker should request one at the security station. A valid access card and staff I.D. are required.

Cars will be immediately towed away if parked next to pedestrian areas, including all walkways, temporary rest areas, and construction tents. Owners of cars parked in the garage without a sticker displayed on the window will be fined $25 per day.

Security officers are available to assist you.

176. Why are parking areas being closed?
177. According to the e-mail, who will receive a temporary parking sticker?
178. Why should staff members limit their visits to the security building?
179. What changed after the e-mail was sent on June 10?
180. According to the notice, why might a staff member's car be towed?
Questions 181-185 refer to the following survey and e-mail

Reading text 1:


Please take a few minutes to complete this survey about your shopping experience at Woodruff's. Indicate your answer using the 5-point scale to the right of each statement. (1 = Strongly Disagree, 2 = Disagree, 3 = No Opinion, 4 = Agree, 5 = Strongly Agree)

The store was clean and organized in appearance. ☐1 ☐2 ☐3 ■4 ☐5
There was a wide selection of items in my size. ☐1 ☐2 ☐3 ☐4 ■5
There were dressing rooms available for me to use. ☐1 ☐2 ☐3 ☐4 ■5
The salespeople were courteous and attentive to me. ☐1 ■2 ☐3 ☐4 ☐5
The items were priced well compared to other stores. ☐1 ☐2 ☐3 ☐4 ■5
I am satisfied overall with my experience at Woodruff's. ☐1 ☐2 ☐3 ■4 ☐5

Amount you spent on this purchase: $60
Age (optional): ☐16-25 ☐26-35 ■36-45 ☐46-55 ☐56-65 ☐66+
Name (optional): Consuela Torres E-mail (optional): catorres81@aumail.co.au

Reading text 2:

E-Mail Message

From: Customer Service (custserv@woodruff.co.au)
To: Consuela Torres (catorres81@aumail.co.au)
Date: Friday, 27 April 2:40 P.M.
Subject: Survey
Attachment: Voucher

Dear Ms. Torres:

Thank you for taking the time to complete a survey about your recent experience at Woodruff's. We appreciate that so many people took the time to provide us with feedback since it helps us to improve the quality of our service.

We were happy to learn that your overall experience shopping at Woodruff's was a positive one. However, we were sorry to see that you shared one area of dissatisfaction with a significant proportion of the customers who responded to the survey. I want you to know that we are taking the survey results seriously. We plan to improve this area with training soon.

As an apology for our failure to meet high standards in all areas, I have attached a voucher for 15% off a future purchase (good for one year) at any of our three Clarksville locations. We look forward to serving you in the future.


Marietta Passante

181. What type of business is Woodruff's?
182. With what statement about Woodruff's would Ms. Torres most likely agree?
183. In the e-mail, the word "appreciate" is closest in meaning to
184. What most likely is Woodruff's planning to do?
185. What is suggested about the survey?
Questions 186-190 refer to the following invoice and e-mails

Reading text 1:

McGivern Wholesale
1486 Beden Trail, Brampton ON L6R 2K7
905-555-0158 • www.mcgivernwholesale.ca

Ordered By: Deshauna's Creations
Order Date: October 12

Item Item Name Quantity Price Each Amount
14L 3 m table linens, cream 4 $26.00 $104.00
17P 25 cm dinner plates, pale blue 40 $4.40 $176.00
18S 50 cm serving dishes, white 20 $7.95 $159.00
21G 350 ml water goblets, amber 40 $3.25 $130.00
Subtotal $569.00
Tax (HST) $73.97
Shipping $30.00
Total $672.97
Payment is due upon receipt.

Reading text 2:


To: Pete McGivern (pete.mcgivern@mcgivernwholesale.ca)
From: Deshauna Jacques (deshaunajacques@deshaunascreations.ca)
Subject: October order
Date: October 17

Dear Mr. McGivern,

I received my October order, but there were some errors. I received 20 dinner plates instead of 40, and seven water goblets arrived with cracks in the glass. Have you switched shipping carriers recently?

I have been a loyal customer since you opened five years ago, and never before have I experienced problems with an order. Incidentally, you might like to know that I spoke this morning with Ed Salek, owner of nearby Salek's Café. He mentioned that his last delivery from you had some mistakes too.

How soon can you fix my order? I have three parties coming up next week, so I need these items quickly.


Deshauna Jacques

Reading text 3:

To: Deshauna Jacques (deshaunajacques@deshaunascreations.ca)
From: Pete McGivern (pete.mcgivern@mcgivernwholesale.ca)
Subject: Re: October order
Date: October 17

Dear Ms. Jacques,

I was very sorry to learn about your order, and about Mr. Salek's as well; I will extend my apology to him today. You are a valued customer, and I am embarrassed that you received such a poor shipment. We are in the middle of moving to a new warehouse, and it has not gone as smoothly as I had hoped. Regardless, I want to make amends as soon as possible. I have put in an order to correct the mistakes, and I hope you will accept a 15 percent discount on your next shipment. Just use code 15D when placing your order.

Please let me know if there is anything else I can do to correct this.

Yours sincerely,

Pete McGivern

186. Why was the first e-mail sent?
187. What item was received damaged?
188. In the second e-mail, the word "extend" is closest in meaning to
189. What is NOT indicated about McGivern Wholesale?
190. What will McGivern Wholesale give to Ms. Jacques?
Questions 191-195 refer to the following form, notice, and e-mail

Reading text 1:

Reddford Construction Date: March 15
450 Matilda Drive Cost Estimate No.: 50190
Lexington, Kentucky 40502

Prepared for: Jenny Choi, 518 Buffalo Springs Road
Prepared by: Gabriel Nunez

Description Amount Cost
Unglazed ceramic floor tiles (@ $2.49/tile) 400 $996.00
Premium bright white grout (@ $32.99/gallon) 5 $164.95
Labor for preparation, installation, and cleanup (@ $35/hour) 16 $560.00
All estimates are valid for one month unless otherwise specified.

Reading text 2:

New Lexington City Ordinance

As of March 30, all construction companies must have a building permit ($100 for residential buildings; $300 for commercial buildings) before beginning a renovation project for each client. To complete an application for your construction project, contact City Hall at 859-555-0103.

Reading text 3:

To: Gabriel Nunez (gnunez@reddfordcon.com)
From: Jenny Choi (jchoi86@citymail.com)
Date: Friday, April 2 10:12 A.M.
Subject: Permits

Dear Mr. Nunez:

I'm writing concerning the job in my dining room that I'd like to contract you for. I'd like work to begin on April 10, but after looking at the estimate you sent me, I have a question about your calculation of the total cost. Specifically, does your estimate take into account any permits that would be needed for the job? A colleague told me that there is an ordinance that went into effect last month requiring building permits for any renovation project. I really liked the job you did installing carpeting and painting in my living room last year, and I would prefer to work with a company that I know. However, I am on a tight budget, so I need to consider the charge for the building permit in the overall cost of the project. Could you please get back to me at your earliest convenience?


Jenny Choi

191. On April 10, what work does Ms. Choi want Mr. Nunez to do for her?
192. What will happen after April 15?
193. How much will likely be added to Ms. Choi's estimate?
194. In the e-mail, the word "contract" is closest in meaning to
195. What does Ms. Choi indicate about Reddford Construction?
Questions 196-200 refer to the following article, e-mail, and text message

Reading text 1:

Cardiff Daily Times

In Brief-20 March

As reported earlier this year, Gold Kettle Grocery is opening an additional regional distribution centre in Cardiff. Construction was postponed for a time because of an unanticipated problem related to the ground conditions on the site. However, the problem has been resolved, and the 40,000-square­-metre centre should be fully operational in June. The grand opening is planned for the fourth of June. The warehouse has a special area with state-of-the-art equipment to store foods that need to be kept frozen or cool. The site will also include loading bays and offices.

The distribution centre is expected to create more than 400 new jobs, according to Myles Simler, vice president of operations. Because of the size and scope of the project, a variety of jobs will be needed, from warehouse loaders and drivers to clerical positions.

Reading text 2:


To: Myles Simler (msimler@goldkettle.co.uk)
From: Raadhika Baral (rbaral@goldkettle.co.uk)
Subject: Information
Date: 26 June
Attachment: Notification comparison

Dear Myles:

Thanks for giving me a lift to the grand opening earlier this month. I do not believe I have ever seen such a well-planned event. We should send Ping Chen something to show him our appreciation for organising it.

Now that the centre in Cardiff has been open for a few weeks, I think we should consider hiring a company that forwards automatic notifications to employees' mobile phones. Such a service would allow us to get messages to them quickly and also prevent mistakes with shipments. I have a contact who has worked in customer service at Calls For You. I think it's a good company, but Raven Notifications also looks good, and their rates are lower. I have attached information about both companies to help you decide which one we might use. Let me know what you think.


Raadhika Baral

Reading text 3:

Raven Notifications 11:43A.M.

To Gold Kettle Employees-The frozen-goods shipment scheduled to arrive on Tuesday will not arrive until Wednesday. Employees who had volunteered to work additional hours on Tuesday night at the Cardiff distribution centre will not be needed. However, we will need additional help for the overnight shift on Wednesday night. If you are interested in working additional hours at that time, please contact Becca Johnston in Human Resources.

196. What is the purpose of the article?
197. In the article, the word "scope" is closest in meaning to
198. What is most likely true about the Cardiff distribution center?
199. What company was chosen by Mr. Simler?
200. What does the text message ask employees who want additional work to do?
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