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Thi thử TOEIC
Đề ETS TOEIC 2020 TEST 1

Thời gian làm bài: 120 phút

Đồng hồ ở góc dưới màn hình bạn nhé!

LISTENING TEST

In the Listening test, you will be asked to demonstrate how well you understand spoken English. The entire Listening test will last approximately 45 minutes. There are four parts, and directions are given for each part. You must mark your answers on the separate answer sheet. Do not write your answers in your test book.

PART 1

Directions: For each question in this part, you will hear four statements about a picture in your test book. When you hear the statements, you must select the one statement that best describes what you see in the picture. Then find the number of the question on your answer sheet and mark your answer. The statements will not be printed in your test book and will be spoken only one time.
Example:

PART 2

Directions: You will hear a question or statement and three responses spoken in English. They will not be printed in your test book and will be spoken only one time. Select the best response to the question or statement and mark the letter (A), (B), or (C) on your answer sheet.

PART 3

Directions: You will hear some conversations between two or more people. You will be asked to answer three questions about what the speakers say in each conversation. Select the best response to each question and mark the letter (A), (B), (C), or (D) on your answer sheet. The conversations will not be printed in your test book and will be spoken only one time.

PART 4

Directions: You will hear some talks given by a single speaker. You will be asked to answer three questions about what the speaker says in each talk. Select the best response to each question and mark the letter (A), (B), (C), or (D) on your answer sheet. The talks will not be printed in your test book and will be spoken only one time.

READING TEST

In the Reading test, you will read a variety of texts and answer several different types of reading comprehension questions. The entire Reading test will last 75 minutes. There are three parts, and directions are given for each part. You are encouraged to answer as many questions as possible within the time allowed. You must mark your answers on the separate answer sheet. Do not write your answers in the test book.

PART 5

Directions: A word or phrase is missing in each of the sentences below. Four answer choices are given below each sentence. Select the best answer to complete the sentence. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

PART 6

Directions: Read the texts that follow. A word, phrase or sentence is missing in parts of each text. Four answer choices for each question are given below the text. Select the best answer to complete the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

PART 7

Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, e-mails, and instant messages. Each text or set of texts is followed by several questions. Select the best answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.
Questions 147-148

Reading text:

http://www.cmb.com

Crescent Moon Bistro

Located along the eastern shore of Canawap Bay, the Crescent Moon Bistro is a unique venue for birthday parties, weddings, corporate gatherings, and a host of other social events. Our chefs work with you to craft a perfect menu, while our coordinators will see to it that your event is superbly organized. Rental pricing is based on the date, type of event, and number of attendees.

You are welcome to tour our facility on October 10 from 11:00 A.M. to 2:00 P.M. Meet with our coordinators and culinary staff, and sample items from our creative menu. Admission is free, but registration is required. We are offering 25% off on any booking made during this open house on October 10.

147. What is being advertised?
148. What will be offered on October 10?
Questions 149-150

Reading text:

To: Processing Plant Managers
 From: Sunlight Sugar Executive Board
 Date: June 15
 Subject: News

We are pleased to announce that, following our strongest quarter in over three years, we were ranked as the number-two sugar distributor in the region in the June 1 edition of Sugar Industry Times. We are extremely grateful to all our employees, who helped make this possible through their hard work and dedication.

To celebrate this achievement, we would like to recognize employees with a bonus to be added to their July 15 paycheck. Plant managers at each location should inform staff at the next plant meeting on July 1. Thank you for helping us achieve our goals.

149. What is indicated about Sunlight Sugar?
150. When will plant managers announce an employee bonus?
Questions 151-152

Reading text:

Ella Santos [10:02 A.M.]
 Good morning. I purchased two tickets to Friday night's performance. However, my business trip was rescheduled, and I won't be in London on Friday. Can I get a refund for this purchase?

Mai Tong, Customer Service [10:04 A.M.]
 Thank you for contacting us. Unfortunately, the Mosella Palladium's policies do not allow refunds. We offer exchanges for tickets of equal or lesser value. You can view our entire season, which has a variety of music, dance, and theatre, at www.mosellapalladium.co.uk.

Ella Santos [10:07 A.M.]
 I reviewed the season schedule before contacting you. Can you switch the tickets now, or must I call your phone number? I've already made a selection.

Mai Tong, Customer Service [10:08 A.M.]
 I can help with that. What would you like to see instead?

Ella Santos [10:10 A.M.]
 I'd like two tickets to the Gaperstein Orchestra on 22 October.

151. What most likely is the Mosella Palladium?
152. At 10:08 A.M., what does Ms. Tong mean when she writes, "I can help with that"?
Questions 153-154

Reading text:

*E-mail*

To: Ted Lee (ted.lee@comconnecting.com)
 From: Agnaldo Paes (apaes@manosinc.com)
 Date: May 3
 Subject: Interview

Dear Mr. Lee,

Thank you for your interest in the master electrician position here at Manos Contracting, Inc. Your résumé is very impressive, and I would like to schedule an in-person interview sometime next week. Does next Tuesday afternoon work for you? I am usually in the office until 6 p.m. If Tuesday is not convenient, perhaps Wednesday morning would be acceptable? Any time after 9 a.m. works for me. My office is on the second floor of our main building, which is located at the end of Elkton Street. Since this is only our first meeting in the interview process, I do not expect it to last longer than one hour. I look forward to hearing from you soon.

Sincerely,

Agnaldo Paes
 Assistant Director of Human Resources
 Manos Contracting, Inc.

153. What is probably true about Mr. Lee?
154. When is Mr. Paes most likely NOT available for an interview?
Questions 155-157

Reading text:

http://www.mazullospizza.com
Home About Our Ingredients Order Online
Mazullo's Deep-Dish Pizza

Get a taste of the best pizza in Chicago!

We have been serving authentic deep-dish Chicago-style pizza since Tonia Mazullo opened the original restaurant in a humble shop in Bridgeport. Thirty-five years later, her children and grandchildren continue to craft delectable pizzas using traditional Mazullo-family dough and tomato sauce recipes.

We offer dine-in, carryout, and delivery service within three miles of our locations.

• All pizzas are made fresh to order and include your choice of three toppings. Every pizza is served with a large beverage and our famous garlic rolls.
• A variety of salads and pastas make optional side dishes.
• All vegetable toppings are local, organic, and farm-to-table.

Click on a location to get directions, phone numbers, and restaurant hours.
Bridgeport Lincoln Park Edgewater Avondale

155. What is true about Mazullo's Bridgeport shop?
156. What is indicated about Mazullo's pizzas?
157. What is NOT included with a deep-dish pizza order?
Questions 158-160

Reading text:

Kendinburgh Transit
 64 Ponteland Rd
 Kendinburgh, TD9 5UW

Callum Stevenson
 42 Leicester Road
 Girvaton, P24 9QS

3 January

Dear Mr. Stevenson,

-[1]-. We are happy to have you as part of the Kendinburgh Transit team. Prior to your receiving training on the vehicle you will be assigned to, we must first ensure that your medical documentation is up-to-date. -[2]-.

The main priority of public transport is the safety of passengers and other motorists. Your ability to safely operate a bus in city traffic and changing weather conditions depends in part on your good health. For this purpose, you will need to undergo a pre-employment physical checkup. To make an appointment, please call (0500) 555 0140. -[3]-. Your examination will be performed by a physician selected by Kendinburgh Transit, and you will not be charged for it. -[4]-. Please present the physician's report to your supervisor on your first day.

We look forward to working with you.

158. Who most likely is Mr. Stevenson?
159. What is Mr. Stevenson asked to do by phone?
160. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "To that end, we need you to complete one more task before beginning employment with us next month."
Questions 161-163

Reading text:

A Changing of the Guard at Rolidge Motors
 by Nathan Kekana

DURBAN-Rolidge Motors has announced that Cara Walters will be the next CEO of the Durban-based company. Ms. Walters succeeds Thomas Hsing, who has served in the role for fifteen years and is retiring. Most recently, Ms. Walters was executive vice president for Cermak & Holden Ltd., which she helped to grow into one of the largest electronics firms in South Africa.

This marks Ms. Walters' return to Rolidge Motors, where she began her career after graduating from university. She completed the Rolidge Leadership Programme and stayed for seven years before moving on to Cermak & Holden.

"Ms. Walters has both the leadership experience and inside knowledge of Rolidge Motors to make her tenure here successful," remarked Mr. Hsing. "We are excited to have Ms. Walters join us," added Matilde Bekwa, Rolidge Motors' chairman of the board. "Her work at Cermak & Holden has been remarkable, and we look forward to benefiting from her visionary leadership."

161. What does the article mainly discuss?
162. What is indicated about Ms. Walters?
163. Which of Ms. Walters' qualifications is mentioned by both Mr. Hsing and Ms. Bekwa?
Questions 164-167

Reading text:

*E-mail*

To: skim@jigyeapartments.com
 From: larue@waterservices.org
 Subject: Water Shut-off
 Date: 7 January

Dear Mr. Kim,

Because of a maintenance project, the water to Jigye Apartments will be turned off for several hours next Wednesday, 12 January. The interruption will begin at 11:00 A.M. Water service will be restored by 5:00 P.M. Please inform all of your building's tenants in advance about the interruption, as well as these general guidelines:

1. After the water is turned back on, air in the pipes may cause sudden bursts of water. You can fix this problem by running water slowly at first.

2. For any other issues that occur after water service is returned, call our Customer Service desk at the number listed on our Web site for your specific area.

3. Maintenance workers do their best to work quickly and finish as scheduled.

This service interruption is necessary to improve the quality of your water service in the future. We apologize for any inconvenience and thank you for your patience.

Best regards,
 Pierrick de la Rue

164. According to the e-mail, when can residents expect to use water again?
165. Who most likely is Mr. Kim?
166. What potential issue does Mr. de la Rue mention?
167. What is indicated about the residents of Jigye Apartments?
Questions 168-171

Reading text:

To: South Street Bank staff
 From: William Rees-Yates, Chief Executive Officer
 Date: May 12

I am pleased to announce that our bank is expanding. Thanks to our creative marketing and award-winning customer service, the demand for our services has been growing. -[1]- We will therefore be opening a branch in Leesburg this year.

Although the new branch will not be in operation until July 1, it is already virtually ready to open. -[2]-. There remain, however, a couple of job openings to be filled that can be viewed at www.southstreetbank.com/jobs. If any of our current staff are interested in transferring to the Leesburg branch, we encourage you to review the vacancies soon and apply at the Web site listed above. Please contact Human Resources with any questions. -[3]-.

Meanwhile, our business continues to thrive and grow in other ways. -[4]-. We have recently been nominated for the Business of the Year award by the Chamber of Commerce. This is a significant achievement, due in no small part to the dedicated work of our outstanding team. On behalf of our management team, thank you very much and congratulations.

168. What is the memo mainly about?
169. What are staff invited to do?
170. What is one achievement Mr. Rees-Yates mentions?
171. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "Most Leesburg staff have already been recruited."
Questions 172-175

Reading text:

Monday, 8 May
Gabriel Li (9:10 A.M.) Good morning, everyone. I want to remind you that Larkin Landscaping will be here at Derryco tomorrow morning to remove the trees from the front parking area. My workers will block off the area before the contractor arrives, so you and your staff should plan to find parking elsewhere or use public transit.
Ava Abberton (9:11 A.M.) I have a client, Jan McGonagle, who will be driving in from Belfast to meet with me at 10:00 A.M. What should I tell her? Can she contact the facilities department?
Martin Beattie (9:12 A.M.) There's heavy rain in the forecast. Are you sure the tree work will go forward?
Gabriel Li (9:13 A.M.) Yes, give Ms. McGonagle my mobile phone number and have her call me when she arrives. I will direct her around the back. The spots there will be reserved for visitors only.
Gabriel Li (9:14 A.M.) And yes, Larkin assured me the crew comes out rain or shine.
Daniel Deegan (9:15 A.M.) Remember, too, that we can approve team members to work from home tomorrow. Just make sure that all conference calls are listed on the master schedule on the intranet.
Gabriel Li (9:16 A.M.) Right. Thank you, all.

172. Who most likely is Mr. Li?
173. Why will Ms. McGonagle contact Mr. Li?
174. What is likely to happen on May 9?
175. At 9:14 A.M., what does Mr. Li mean when he writes, "the crew comes out rain or shine"?
Questions 176-180

Reading text 1:

http://www.sunriseaerospace.co.au/companynews
Sunrise Aerospace
HOME COMPANY NEWS CONTACT REVIEWS
We are pleased to announce that our latest design, the Suppliss Seat, will be introduced on Honshu Express's Tokyo-Osaka service route, which is scheduled to debut soon. Since last February, our design team has worked closely with Honshu Express to produce a comfortable seat that meets the most stringent safety standards. Like all our products, it is made of lightweight yet durable materials, resulting in significant fuel-cost savings over time. The prototype for the Suppliss Seat has received high marks from designers and was nominated for a Henry Design Award in January.

Reading text 2:

To: Joseph Tama <jtama@sunriseaerospace.co.au>
From: Yoshi Yamamoto <yyamamoto@honshuexpress.co.jp>
Subject: Information
Date: 18 March

Hello, Joseph.

I hope that you are well. Many thanks for your quick turnaround since we tested the product with a small group of consumers last month. The features your team added to the initial design are perfect, particularly the optional footrests. We were also impressed with the overall style and noticed how well the seats fit in with the contemporary look of our air carrier interiors.

By the way,  the Tokyo-Osaka service route will go operational at the end of April. I'll send you the details next week so that you can post them on your Web site.

Thanks again,
Yoshi

176. What is the purpose of the Web page?
177. What type of industry does the design team support?
178. What characteristic of the Suppliss Seat is NOT mentioned?
179. What does the e-mail indicate about the consumer tests?
180. When will the Suppliss Seat come into regular use?
Questions 181-185

Reading text 1:

Leasing Opportunities

La Gardina Mall offers a unique shopping experience in a beautiful setting of landscaped gardens, courtyards, and fountains. The mall features retail shops that range from well-known chain stores to one-of-a-kind boutiques, as well as a large variety of restaurants and cafés.

With 300,000 square meters of pedestrian-only retail space, La Gardina Mall attracts more than four million visitors per year. It is a shopping and dining destination for local Bay Shore residents and tourists alike. =>

If you would like more information about leasing retail or restaurant space at La Gardina, please contact Cecilia Goncalves, our Leasing Administrator, at cgoncalves@lagardina.com. While most of our space is occupied by long-term lessees, a limited number of seasonal contracts (four months minimum) are available. 

Reading text 2:

*E-mail*
To: Cecilia Goncalves
From: Marco Sabatini
Date: 25 March
Subject: Retail space
Attachment: List of products

Dear Ms. Goncalves:

As owner of Sabatini Leather Goods, I would like to express interest in a short--term leasing opportunity at La Gardina Mall.

Sabatini Leather Goods is a small company that manufactures and sells souvenir handbags and wallets. Our high-quality leather products are imprinted with the name of the tourist destination where they are sold. I have attached some images of our best-selling items from our most recent temporary shop in Glastonbury, where we had our best sales performance in the company's history. We have sold our products in 24 differents locations so far, all with great success.

We have been looking for a place in Bay Shore for a while, and La Gardina Mall seems to be a good fit. We would like a space of about 150 square meters for a three-month period over the summer tourism season. Could you please call me at 555-0125 so that we can discuss this matter further?

Respectfully,

Marco Sabatini

181. What is suggested about La Gardina Mall?
182. In the advertisement, the word "occupied" is closest in meaning to
183. What is the main purpose of the e-mail?
184. What is indicated about Sabatini Leather Goods products?
185. What will Mr. Sabatini and Ms. Goncalves most likely have to negotiate?
Questions 186-190

Reading text 1:

TYCHE FINE CARPETS --- Pleiades Collection
Product Availability (updated daily)
Name Size
(cm)		 Shipping Weight Quantity
Available (today)		 Quantity
Available
(in 30 days)		 Quantity
Available
(in 60 days)
Artemis   190 x 280          13 kg  30 60 0
Hera 190 x 280 14 kg 16 20 0
Janus 160 x 230 11 kg 0 0 20
Iris 120 x 170 9 kg 10 15 15

Reading text 2:

To: Frieda Zuckerman
From: Miles Sorrell
Date: February 5
Subject: Logistical arrangements
Attachment: Photos

Dear Ms. Zuckerman:

I regret to inform you that Tyche Fine Carpets, the supplier we selected for the carpets in The Pavel Hotel's lobby and  lounge areas, will not have our chosen pattern available until after the hotel's anticipated opening date of March 1. Attached are photographs of several alternative selections that I believe will work well with the décor. They are all made of the same material as the previous selection, and the price are comparable. With the grand opening less than a month away, I need a decision from you as soon as possible. Even with this last-minute change, I am certain that The Pavel Hotel will provide the ambience we have set out to create.

Thank you,

Miles Sorrell

Reading text 3:

Pavel Hotel Open
by Lavonne Coe
(Centerville --- March 2) Former city court judge Mildred Simpson joined owner Patrice Snell yerterday to celebrate the opening of The Pavel Hotel in downtown Centerville, between the library and the visitors center. Once the city's courthouse and Ms. Simpson's workplace, the existing structure had been vacant for the past nine years. Now the space boasts 34 elegant rooms, an inviting lounge with a fireplace, and a gorgeous lobby. An on-site café is expected to open next month. The interior, designed by Miles Sorrell, retains the old features of the building, such as expansive windows and high ceilings, while creating a warm and inviting space.

186. What does the chart indicate about all the carpets in the Pleiades Collection?
187. What carpet did Mr. Sorrell originally order?
188. What does Mr. Sorrell ask Ms. Zuckerman to do?
189. According to the article, what occupied the building prior to The Pavel Hotel?
190. What is indicated about The Pavel Hotel?
Questions 191-195

Reading text 1:

From:    Optieris Office of Parking and Transportation
To:              All Optieris staff
Date:          December 20
Subject:      Upcoming enhancements to our shuttle bus system

In direct response to your helpful feedback, we would like to announce a number of improvements to the shuttle system that connects the Optieris campus with the Morbrook and Nesse train stations. The following changes will go into effect on January 2:

(1) A third bus will be added to our fleet to increase service frequency as well as capacity in case one bus is ever down for maintenance. Buses will now run every 15 minutes instead of 30 minutes.

(2) A second campus stop will be added. Besides the current stop at the main administration building on the east side of the Optieris campus, there will be a second stop to better accommodate all our staff.

(3) A service will be added in the evening. It will depart the Optieris campus 30 minutes later than the current last service of the day.

Thanks again for your input. For the sake of our environment, we are proud to facilitate your use of public transportation by making our shuttle bus service more convenient than ever.

Reading text 2:

Shuttle Bus Schedule --- Weekday Mornings
(Updated January 2)

Morbrook Station   ->     Nesse Station   ->     East  Campus     ->     West Campus

            7:15                               7:21                            7:39                             7:42
            7:30                               7:36                            7:54                             7:57
            7:45                               7:51                            8:09                             8:12
            8:00                               8:06                            8:24                             8:27
            8:15                               8:21                            8:39                             8:42
            8:30                               8:36                            8:54                             8:57

Reading text 3:

*E-mail*
From: Sofia Edgren
To: Sharani Khamis
Subject: Applicant interview at Optieris
Date: January 25

Dear Ms. Khamis,

Thanks for inviting me to an interview with Mr. Rochon next week on the Optieris campus. I am certainly excited to be a finalist for this position in quality control. I also appreciate your sending me the company shuttle bus schedule. I will take a train arriving at Nesse Station at 7:55 A.M. and then your shuttle bus upon arrival, which should get me to your West Campus at a reasonable time.

Sincerely,

Sifina Edgren

191. What reason is given for updating the shuttle bus system?
192. What will be one change to the bus system from January 2?
193. What bus stop will be added to the route?
194. Why will Ms. Edgren visit the Optieris campus?
195. What time does Ms. Edgren expect to get off her bus at Optieris?
Questions 196-200

Reading text 1:

Bright Now Home

Order Number: 92584
Customer Name: Jesse Beeby
Preferred Store: Northwest store
Item number Item name Quantity Price

BN-101

BN-102

BN-116

BN-118

BN-126

Coastland Gray

Linwall Gray

Darby Olive

Brightwyn Green

Foxdell Green

2 gallons

1 gallon

1 gallon

2 gallons

1 gallon

$50.00

$25.00

$25.00

$50.00

$25.00
Total $175.00

Pick Up In Store:            Bright Now Home - Northwest Store                                                      

                                         348 Main Street

                                         (720) 555-0112

                                         customerservice@brightnowhome.com

Additional locations:       
Northeast store:                         986 14th Street
Southwest store:                        1455 Smith Road
Southeast flagship store:           152 32nd Avenue

Reading text 2:

http://uopine.com/business/birght-now-home

September 18         

I used Bright Now Home's new in-store customer pickup for the first time this week. The service was a big time-saver because my order was ready for me when I got to the store. Since I had already paid online, I didn't have to wait in the regular line in the store.     

Unfortunately, I didn't double-check my order before I left the store. When I arrived at the house I was working on, I realized I had received only one of the two gallons of BN-101 paint I had ordered. I called the store immediately, and the manager arranged for me to pick up the missing gallon of paint at the location closest to where I was working. Also, he gave me my money back for both gallons. I will definitely use this service again!    

Jesse Beeby

Reading text 3:

To: Jesse Beeby
From: Hattie Jones
Date: September 19
Subject: Online Order

Mr.Beeby,

We are glad to have served your business recently. We saw the comments you posted about us on uopine.com, and we are grateful to you. It was nice to hear that our flagship location was so convenient to your work site and that you were able to pick up your missing paint there.

We stand behind our products and services and look forward to seeing you again soon. After all, the rainy season is almost here, so now is a great time to come in and get the tools you need for those upcoming roof jobs!

Hattie Jones
Customer Service Manager
Bright Now Home

196. What most likely is Mr. Beeby's job?
197. What item did Mr. Beeby need more of? ?
198. Where did Mr. Beeby pick up the item missing from his order?
199. What is indicated about Bright Now Home?
200. What is one purpose of Ms. Jones's e-mail?
help contact