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Đề ETS TOEIC 2021 TEST 1

Thời gian làm bài: 120 phút

Đồng hồ ở góc dưới màn hình bạn nhé!

LISTENING TEST

In the Listening test, you will be asked to demonstrate how well you understand spoken English. The entire Listening test will last approximately 45 minutes. There are four parts, and directions are given for each part. You must mark your answers on the separate answer sheet. Do not write your answers in your test book.

PART 1

Directions: For each question in this part, you will hear four statements about a picture in your test book. When you hear the statements, you must select the one statement that best describes what you see in the picture. Then find the number of the question on your answer sheet and mark your answer. The statements will not be printed in your test book and will be spoken only one time.
Example:

PART 2

Directions: You will hear a question or statement and three responses spoken in English. They will not be printed in your test book and will be spoken only one time. Select the best response to the question or statement and mark the letter (A), (B), or (C) on your answer sheet.

PART 3

Directions: You will hear some conversations between two or more people. You will be asked to answer three questions about what the speakers say in each conversation. Select the best response to each question and mark the letter (A), (B), (C), or (D) on your answer sheet. The conversations will not be printed in your test book and will be spoken only one time.

PART 4

Directions: You will hear some talks given by a single speaker. You will be asked to answer three questions about what the speaker says in each talk. Select the best response to each question and mark the letter (A), (B), (C), or (D) on your answer sheet. The talks will not be printed in your test book and will be spoken only one time.

READING TEST

In the Reading test, you will read a variety of texts and answer several different types of reading comprehension questions. The entire Reading test will last 75 minutes. There are three parts, and directions are given for each part. You are encouraged to answer as many questions as possible within the time allowed. You must mark your answers on the separate answer sheet. Do not write your answers in the test book.

PART 5

Directions: A word or phrase is missing in each of the sentences below. Four answer choices are given below each sentence. Select the best answer to complete the sentence. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

PART 6

Directions: Read the texts that follow. A word, phrase or sentence is missing in parts of each text. Four answer choices for each question are given below the text. Select the best answer to complete the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

PART 7

Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, e-mails, and instant messages. Each text or set of texts is followed by several questions. Select the best answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.
Questions 147-148 refer to the following notice

Reading text:

Asherton Garden Fair

The City of Asherton proudly presents a Garden Fair
on the grounds of Asherton Manor
Saturday, June 10
11:00 A.M. to 5:00 P.M.

Free admission includes
Children's games, crafts, and local bands
Shuttle buses from nearby Asherton Train and Bus Station

Plants and seeds for sales
Refreshments for purchase-hot and cold beverages, cakes, sandwiches, and more!

Tours of Asherton Manor available for a small fee
Parking available at the manor for $10 per vehicle

For more information:
416-555-0187

147. What is indicated about Asherton Manor?
148. What will NOT be free at the fair?
Questions 149-150 refer to the following advertisement

Reading text:

Eleanor's Catering
Make Your Next Event Unforgettable

Looking for a caterer for your special occasion? Search no longer! Eleanor's Catering can be of help for every type of social gathering from small, intimate gatherings to large, formal events. Eleanor's offers high-quality, delicious food for all occasions. Our full-service catering service includes beverages and rentals of tables, linens, dishes, and cutlery. Our staff will do everything to make your special event a success-we will deliver everything you need, set it up, and then remove it afterward.

To get a cost estimate, please complete a Catering Request Form on our Web site at www.eleanorscatering.com. Tasting of menu items is available upon request.

149. What is the purpose of the advertisement?
150. According to the advertisement, what is available by special request?
Questions 151-152 refer to the following e-mail

Reading text:

*E-mail*

To: rwiest@lupinecityhall.com
From: dbryant@arcospartners.com
Date: April 12
Subject: Site Survey
Attachment: Survey

Dear Mr. Wiest,

I e-mailed you the site survey document on Monday, so it's strange that you didn't see it. Perhaps because I sent it from my personal e-mail rather than my work e-mail, your server didn't recognize it and routed it to your junk-mail folder instead. In any case, I will reattach the document here.

If the site is approved by next week, my team will expedite the completion of the final blueprints. The property owner hopes to have the full building project approved before the end of the month so that the construction team can start laying the foundation in June.

Sincerely,

Daniela Bryant

151. According to Ms. Bryant, why might Mr. Wiest not have seen the original document?
152. Who most likely is Ms. Bryant?
Questions 153-154 refer to the following online chat discussion

Reading text:

Mandi Garafelli (3:32 P.M.): Hello. Thanks for contacting Picturos Camera customer service. How can I help you today?
Theo Ubari (3:33 P.M.): Hi. I recently bought the Picturos 3000. I'm having trouble downloading photos from the camera to my computer.
Mandi Garafelli (3:35 P.M.): OK. Have you done these steps? 1. Check the connection between the camera and the computer. 2. Turn the camera off and on again. 3. Reboot the computer with the camera connected.
Theo Ubari (3:41 P.M.): I tried steps 1 and 2. Nothing improved.
Mandi Garafelli (3:43 P.M.): Before you try step 3, go into your "applications" folder and look for an icon that says "Picturos 3000." Do you see it?
Theo Ubari (3:42 P.M.): Yes, it's there.
Mandi Garafelli (3:43 P.M.): Double click it. Your pictures should automatically appear.
Theo Ubari (3:44 P.M.): That worked! Thanks for your help!
Mandi Garafelli (3:45 P.M.): Sure thing.

153. What has Mr. Ubari NOT done?
154. At 3:42 P.M., what does Mr. Ubari most likely mean when he writes, "Yes, it's there?"
Questions 155-157 refer to the following memo

Reading text:

MEMO

To: All Staff
From: Damian Perez
Date: September 3
Re: Safety inspection

Tomorrow, September 4, we will have a safety inspection here in the factory. The inspector, Ms. Hannah Langan, is expected to arrive at 8:30 A.M. and depart by 3:30 P.M. Note that there will be preliminary meetings prior to the inspection itself. The schedule is below.

Time Activity Required Attendees Location
9:00 A.M. Opening meeting All staff Cafeteria
10:00 A.M. Inspector meets with General Manager Damian Perez Meeting Room C
11:30 A.M. Lunch Damian Perez Cafeteria
12:30 P.M. Operations inspection All staff Factory floor

With the exception of the opening meeting, factory floor workers should be at their regular stations throughout the day. During the operations inspection, the inspector may visit workstations and ask about machines. Please respond directly and honestly, and then continue working as soon as the inspector moves on.

155. Who most likely Mr. Perez?
156. When will the inspection begin?
157. What does the memo suggest about factory floor workers?
Questions 158-160 refer to the following e-mail

Reading text:

From: Healthhome
To: Steve Mayer
Date: Friday, 3 July
Subject: Our new Web site

Hello,

We are grateful that you have been a committed subscriber to our Web site. We encourage you to visit healthhome.net.uk again as soon as possible! You will discover a new look, as we have created a fresh, appealing, and easy-to-navigate Web site. Our team of Web developers, writers, and designers has worked for months to make our Web site exactly what you need it to be.

The new design includes social media buttons at the top of the page for improved access. The site's content is much easier to view on tablets and mobile phones than it used to be. Also, the online store is significantly easier to navigate. Finally, we enhanced the site's Education Centre by adding a quiz feature designed to facilitate a greater understanding of health and nutrition.

We hope you find the new Web site much more intuitive and pleasant to navigate.

Healthhome

158. Who most likely is Mr. Mayer?
159. The word "look" is closest in meaning to
160. What does the e-mail suggest about the previous Web site?
Questions 161-163 refer to the following article

Reading text:

Webmarch Still Going Strong After Fifteen Years

(November 20)-Webmarch revolutionized video consumption when it first launched its Internet streaming service. -[1]-. For a monthly fee, customers could watch as many movies as they liked online. Fifteen years later, the company continues to grow and expand. Webmarch now not only streams movies and television shows but also produces its own critically acclaimed content. -[2]-.

There are other services, such as Movieriver, with similar business models, but what makes Webmarch unique is its global reach. -[3]-. While currently available in 40 countries, Webmarch announced that it will be expanding its service to an additional 46 countries by February 8. -[4]-. The service has content available in sixteen languages, with subtitles available in an additional fourteen languages so that people from all over the world can enjoy the same programs.

161. What is the purpose of the article?
162. What is true about Webmarch?
163. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "It was an immediate success."
Questions 164-167 refer to the following instructions

Reading text:

Zovtech

Zovtech customers are most satisfied when they fully understand how to use their products and get the most out of them. Because Zovtech's products offer many innovative technology features, such as auto-timers on washing machines and variable light settings on microwave ovens, it is important to list and explain these features clearly in the user manuals. When writing the text for the manual, try to put yourself in the user's position and consider which features might need a more detailed explanation. Visual aids such as diagrams or photographs can be especially useful in outlining a process, and they can also serve to minimize the length and complexity of verbal instructions. Including specific examples can also help users grasp complex concepts more quickly as well as determine early in the process if something is not working properly.

164. For whom are the instructions most likely intended?
165. What does Zovtech manufacture?
166. According to the instructions, why are pictures useful?
167. The word "grasp" is closest in meaning to
Questions 168-171 refer to the following review

Reading text:

https://www.softwareopinion.com

Home Review Contact Us

S-Tor Application
★★✩✩✩
"I was disappointed with the customer service I received."

My job involves coordinating large-scale corporate events like trade shows and conventions. -[1]-. Because I am on the road a lot, I have found S-Tor to be perfect for storing vendor lists, program schedules, and other important documents that I need to access digitally wherever I happen to be. -[2]-. In fact, I became so reliant on S-Tor that I never stopped to consider what I would do if I couldn't access it one day.

That day finally came, though, and I was disappointed with the customer service I received. When I contacted the help desk to report that I was unable to log in, I was transferred from representative to representative, each one walking me through the same troubleshooting procedure. -[3]-. I was eventually to get back into the application, but only after much trial and error. Nonetheless, everyone I spoke with was nice and polite.

In short, I love the S-Tor application, but I have to be certain that I can quickly get it running again if something goes wrong. -[4]-. After this experience with S-Tor's help desk, I have decided to look at similar products to see how they compare.

-Adele Mohlmann

168. Who most likely is Ms. Mohlmann?
169. What is indicated about Ms. Mohlmann?
170. Why was Ms. Mohlmann unhappy with S-Tor's customer service?
171. In which of the positions marked [1],[2],[3], and [4] does the following sentence best belong? "Instructing me to repeat the same steps over and over seems pointless."
Questions 172-175 refer to the following text-message

Reading text:

Piper McNair (12:15 P.M.)
Hi Marcus and Cara. How are your jobs coming along?

 

Marcus Davison (12:17 P.M.)
The trees have been cut down, and the limbs and trunks are being loaded into the truck. I'm just about done here at the Jones' property.

 

Piper McNair (12:18 P.M.)
I just got a call from a new client, Ms. Mirzoyan. She said a tree in her yard has come down and she needs it removed right away. A real estate agent is stopping by her house tomorrow morning with some prospective buyers.

 

Cara Brooks (12:19 P.M.)
I should be done at the Smith property in about an hour. What is Ms. Mirzoyan's address?

 

Piper McNair (12:19 P.M.)
234 Lakeside Avenue. I'll tell her you can be there in a couple of hours.

 

Cara Brooks (12:20 P.M.)
That works for me.

 

Piper McNair (12:20 P.M.)
It will probably be a three-hour job. Given the size of the tree, you'll need an extra pair of hands, so I've called Grady.

 

Marcus Davison (12:21 P.M.)
It's Saturday.

 

Piper McNair (12:22 P.M.)
I understand, but with Miles out sick for the last four days, I had no choice.

 

Marcus Davison (12:22 P.M.)
I'm glad he agreed to help out on his day off. We've had more work this spring than usual. Does he need a ride?

 

Piper McNair (12:23 P.M.)
No. Just let him know when you've reached the Mirzoyan residence. I'll tell Ms. Mirzoyan to expect all three of you this afternoon.

172. Where do the writers most likely work?
173. What does Ms. Mirzoyan expect to do tomorrow?
174. When will the writers most likely meet at 234 Lakeside Avenue?
175. At 12:12 P.M., what does Mr. Davison most likely mean when he writes, "It's Saturday"?
Questions 176-180 refer to the following article and invitation

Reading text 1:

MAYOR KOWALIK ANNOUNCES BUS DRIVER APPRECIATION DAY

FRECOSTA (April 2)-Mayor Ed Kowalik has declared April 21 the city's first ever Bus Driver Appreciation Day. Bus riders are asked to greet drivers with a warm hello and one of the city's specially designed thank-you cards, which can be printed out from www.frecosta.gov/transitappreciation. As an added gesture of gratitude, Mayor Kowalik will invite bus drivers to attend a sporting event free of charge next month.

Because the city's population has increased over the past two years, Frecosta's bus drivers have had to cope with frequent changes to bus routes. However, next year's long-anticipated opening of the Frecosta subway line is expected to alleviate some of the stress on drivers while creating more jobs. The subway line will connect the Bargain Town Shopping Center on the western end of the city with Frecosta Stadium, which is located on the eastern end.

Reading text 2:

YOU'RE INVITED!

Who: Frecosta Public Transit Services Employees
What: Frecosta Kickers Football Game
Where: Frecosta Stadium
When: May 7 at 2:00 P.M.

In honor of your hard work for the city, we are pleased to offer FREE tickets to the Frecosta Kickers football game on May 7.

To download your e-tickets, visit www.frecostakickers.com/tickets and enter the discount code "FPTS OFFER" at checkout. This code will allow you to access one free ticket. You may also purchase up to five guest tickets for family and friends at $7 each.

Please join us in the stadium clubhouse at 1:00 P.M. for a light snack before the game. (Note: For transit employees and their guests only.)

176. What does the mayor suggest people do to thank bus drivers?
177. According to the article, what group of people has recently become larger?
178. What is true about some of the people who will attend the football game on May 7?
179. What will happen at 1:00 P.M. on May 7?
180. According to the invitation, how can transit workers obtain tickets?
Questions 181-185 refer to the following memo and e-mail

Reading text 1:

To: Burnley warehouse teams
From: Jane Peralta
Date: 1 December
Re: Upcoming changes

Our company recently purchased the JLX software suite to replace our current RERQ suite. With the new software will come a new process. Previously, workers in the shipping area would check the paperwork for the customer's name and search the company address in the database in order to create an address label. With the new process, the supply team completes each order, affixes a bar code sticker to the box, and delivers the box to the shipping area. In the shipping area, we will use a bar code scanner in sync with the new software so that scanning a bar code will automatically print an address label. Addresses for companies that are not in the database will still need to be looked up in the old RERQ software. We will continue to observe the delivery speed indicated on the paperwork. For example, some orders need to arrive by 8 A.M. the next morning. Please continue to highlight the address of such priority deliveries in yellow, then place those boxes on shelves marked "priority".

We are planning to start using the updated shipping process company-wide from 15 December. One team has been selected to test and provide feedback on the new software, equipment, and procedures during the first week of December. If we find any problems at this trial stage, we may need to postpone the all-around implementation of the new procedure.

Reading text 2:

To: Jane Peralta
From: Aram Mansouri
Date: 7 December
Subject: RE: Fine-tuning work with JLX

Hello Ms. Peralta,

In reply to your request for feedback, I can say that most aspects of the JLX system are working well. However, we do need a better way to handle orders going to companies requiring priority shipping for all their orders, such as Turing Photography. Several of their orders this week did not arrive at their premises by 8 A.M. I think some of our team members have been forgetting to check the labels for the required delivery speed. Also, I was informed our handheld scanners run out of battery power very quickly. Could you look into it?

Thank you,

Aram Mansouri

181. What is the purpose of the memo?
182. What step in the shipping process will NOT change?
183. What is implied about Turing Photography?
184. What is most likely true about Mr. Mansouri?
185. What will Ms. Peralta most likely do after reading the e-mail?
Questions 186-190 refer to the following Web page and e-mails

Reading text 1:

https://www.ohayonmarketing.com/clients

Home Our Clients Work Samples Contact

Over the past five years we have provided marketing solutions to an ever-growing client portfolio:

Specialty Apparel Technology
● Blue Bay Bakeries
● Berry Delectable
● Over-the-Moon Teas
● Sakurai Sportswear
● Urban Activewear Company
● Chic Wraps
● Craftspace
● Gingi Tech
● New Teams Office Systems
● Surefire Learning Ltd.

Reading text 2:

*E-mail*

To: Sunil Mehta
From: Marc Ohayon
Date: May 3
Subject: Hello

Dear Sunil,

I hope this message finds you well. You may have heard the news that my family and I are preparing to move from New York to Marrakesh in the fall. In the process, I am hoping to move my marketing firm, Ohayon Marketing, to the area as well.

You may remember that after I left Sharp Smart-and moved out of New Delhi-I freelanced for Craftspace, which went on to become my company's first client. In more recent years, my company has branched out to consult for a large number of businesses in unrelated industries.

I would like to continue with this work by establishing a client base in Marrakesh. I am reaching out to you because of your contacts in the business community there. If you know anyone who might be interested in the services I offer, would you be so kind as to let me know?

Best wishes,

Marc

Reading text 3:

To: Marc Ohayon
From: Sunil Mehta
Date: May 6
Subject: Marrakesh contact

Hello, Marc,

It was a pleasure to hear from you. You remember correctly; I do have contacts in Marrakesh. Before we worked together at Sharp Smart, I worked for a company that had an office in Marrakesh, and I traveled there frequently. I can also recommend several hotels, restaurants, and even travel agencies if you would like.

In response to your inquiry, I will introduce you by e-mail to Ms. Salma Kader. She is quite knowledgeable in the region, and I have no doubt that she will be helpful to you.

Warm regards,

Sunil

186. What is indicated about Ohayon Marketing?
187. For what industry did Ohayon Marketing first consult?
188. What is suggested about Sharp Smart?
189. Who is Mr. Mehta?
190. Why will Mr. Ohayon most likely contact Ms. Kader?
Questions 191-195 refer to the following flyer, invoice, and online review

Reading text 1:

STEEL WHEEL VEHICLE INSURANCE

With a top-of-the-line car, you should have top-of-the-line protection. Choose whichever plan best suits your needs.

Maintenance Plan: Includes an annual inspection, testing, and monthly oil changes

Repair Plan: Covers repairs needed to the engine and other major systems, including electrical, exhaust, and cooling. Includes all replacement parts

Cleaning Plan: Complete interior and exterior cleaning every three months, including replacement of floor mats when necessary

Combination Plan: Includes benefits of all three plans

Monthly fees vary by vehicle model.
E-mail us at planinfo@steelwheelsins.com for specific cost and plan information.

Reading text 2:

LUM MOTORS SALES AND SERVICE

Client: Ming Xiong
Insurance: Steel Wheels
Date: 13 December

Service Received Covered by Insurance Billable to Customer
Replaced split radiator hose and clamps $120 $0
New floor mats $0 $250
Total $120 $250

If you wish to examine or keep any parts that have been replaced, please ask to speak to the mechanic when you pick up your vehicle. Parts will not be kept after the service date.

Recommended products: Goldings synthetic oil for smoother engine functioning
Harmon air filters to protect your engine
Lift-brite fabric treatment to protect cloth seat upholstery
Eversweet spray to keep your interior smelling fresh

Reading text 3:

AUTO FORUM

www.jkarcare.com/forum/auto-maintenence/interior

Great product
By Ming Xiong/29 December 7:43 PM

I can’t recall the name, but I bought this product based on a recommendation from my car dealer’s service department, and it works very well. The liquid comes in a blue bottle with yellow lettering. As a father of three, I have a hard time keeping the interior of my car clean. Many products claim to protect against stains, but this one actually works. All our spills wipe right off. Even more impressive is the price. It costs about the same as other brands but works much better.

191. According to the flyers, why should the reader e-mail Steel Wheels Vehicle Insurance?
192. What insurance plan does Mr. Xiong most likely have?
193. According to the invoice, what could Mr. Xiong have requested on December 13?
194. What product did Mr. Xiong most likely purchase?
195. According to the online review, what impressed Mr. Xiong about the product?
Questions 196-200 refer to the following mission statement, notice, and announcement

Reading text 1:

MISSION STATEMENT

The Hulani Harbor Neighborhood Association (HHNA) is a self-governing organization that strives to promote a safe, vibrant, and enjoyable community for all. Members live in the Hulani Harbor area are committed to the following goals:

1. Ensuring that the Hulani Harbor area maintains a range of housing types and price levels

2. Preserving the architectural character of historic homes

3. Planning seasonal gatherings and events for residents

4. Promoting open discussion of local issues and initiatives

Reading text 2:

The Hulani Harbor Neighborhood Association Quarterly Meeting
Scheduled for Thursday, April 20, at 7:00 P.M.

New topics added to the meeting agenda:

The Chenaux Company seeks rezoning for 3912 Bennett Avenue, a residential structure built in 1909. The company is requesting that the property be approved for commercial use, after which the house would be completely remodeled. We invite residents to attend the city council meeting on Monday, April 17, to learn more about the company’s request and then be prepared to discuss further at the HHNA meeting on Thursday evening.

● The leadership committee for the Brazoria Creek sector announces a position opening. Duties include serving as point of contact for residents, distributing the monthly newsletter, and sharing information with other leaders of the HHNA. Individuals who are interested in representing Brazoria Creek will each be asked to speak briefly before a vote will take place.

Reading text 3:

The HHNA is pleased to announce that Elena Redman has been selected as the next representative to the HHNA for the Brazoria Creek sector. Ms. Redman has held various roles in local public interest organizations. She stated, “Although I am retired professionally, the focus of my career has been supporting people and communities through advocacy and education. I look forward to helping the community where I have been living for over 25 years.”

196. What does the HHNA indicate in the mission statement?
197. Why are residents encouraged to attend a meeting on Monday, April 17?
198. What HHNA goal is most likely being challenged by the Chenaux Company?
199. What is suggested about Ms. Redman?
200. What does Ms. Redman suggest qualifies her for the representative position?
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