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Đề ETS TOEIC 2021 TEST 2

Thời gian làm bài: 120 phút

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LISTENING TEST

In the Listening test, you will be asked to demonstrate how well you understand spoken English. The entire Listening test will last approximately 45 minutes. There are four parts, and directions are given for each part. You must mark your answers on the separate answer sheet. Do not write your answers in your test book.

PART 1

Directions: For each question in this part, you will hear four statements about a picture in your test book. When you hear the statements, you must select the one statement that best describes what you see in the picture. Then find the number of the question on your answer sheet and mark your answer. The statements will not be printed in your test book and will be spoken only one time.
Example:

PART 2

Directions: You will hear a question or statement and three responses spoken in English. They will not be printed in your test book and will be spoken only one time. Select the best response to the question or statement and mark the letter (A), (B), or (C) on your answer sheet.

PART 3

Directions: You will hear some conversations between two or more people. You will be asked to answer three questions about what the speakers say in each conversation. Select the best response to each question and mark the letter (A), (B), (C), or (D) on your answer sheet. The conversations will not be printed in your test book and will be spoken only one time.

PART 4

Directions: You will hear some talks given by a single speaker. You will be asked to answer three questions about what the speaker says in each talk. Select the best response to each question and mark the letter (A), (B), (C), or (D) on your answer sheet. The talks will not be printed in your test book and will be spoken only one time.

READING TEST

In the Reading test, you will read a variety of texts and answer several different types of reading comprehension questions. The entire Reading test will last 75 minutes. There are three parts, and directions are given for each part. You are encouraged to answer as many questions as possible within the time allowed. You must mark your answers on the separate answer sheet. Do not write your answers in the test book.

PART 5

Directions: A word or phrase is missing in each of the sentences below. Four answer choices are given below each sentence. Select the best answer to complete the sentence. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

PART 6

Directions: Read the texts that follow. A word, phrase or sentence is missing in parts of each text. Four answer choices for each question are given below the text. Select the best answer to complete the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

PART 7

Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, e-mails, and instant messages. Each text or set of texts is followed by several questions. Select the best answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.
Questions 147-148 refer to the following notice

Reading text:

REGULATIONS

Per state law, all employees at this facility are required to wear long pants, long sleeves, socks, and steel-toe shoes. Employees who work with chemicals are also required to wear masks and safety gloves. Eating and drinking are prohibited except in the cafeteria.

147. Where would the notice most likely appear?
148. What issue does the notice discuss?
Questions 149-150 refer to the following e-mail

Reading text:

From: noreply@electrimaxstores.com
To: wtarnowski@mailzm.com
Date: February 2
Subject: Repair request #2989231

Dear Mr. Tarnowski,

We are sorry to hear you are having trouble with the washing machine you purchased at an Electrimax store. Your repair request has been received. Within the next 24 hours, we will call you to set up a service appointment in your home. Note that at the time of service, our technician will ask to see the original receipt given to you when you purchased the machine. Please have it available.

Thank you for using our online communication form. We look forward to serving you.

Electrimax Customer Service Team

149. Why did Mr. Tarnowski use the online form?
150. What is Mr. Tarnowski asked to do?
Questions 151-152 refer to the following information

Reading text:

New Policy for Remote Participation

On Monday, the board of directors of Heart & Health Charity adopted a remote participation policy for committees, boards, and working groups operating under the organization’s umbrella. The policy authorizes the chairperson of the particular committee to permit a member to participate by telephone or videoconference when the member cannot physically attend the meeting. There are forms to fill out and procedures to follow, so check the Web site for details on how to take advantage of this new policy.

151. What is the information primarily about?
152. According to the information, how can people find out more?
Questions 153-154 refer to the following text-message chain

Reading text:

Fabien Vahle (8:43 A.M.)
Sita, are you still at the warehouse?

 

Sita Singh (8:46 A.M.)
Yes. Do you need something?

 

Fabien Vahle (8:47 A.M.)
Could you bring over some medium-sized cardboard gift boxes? You can put them in the closet on the second floor.

 

Sita Singh(8:48 A.M.)
How many?

 

Fabien Vahle (8:49 A.M.)
A dozen or so.

 

Sita Singh (8:52 A.M.)
That’s about how many are left here.

 

Fabien Vahle (8:54 A.M.)
I guess it’s time to replenish the inventory. I’ll send out an e-mail.

153. At 8:54 A.M., what does Mr. Vahle mean when he writes, “I’ll send out an e-mail”?
154. What will Ms. Singh probably do next?
Questions 155-157 refer to the following notice

Reading text:

Attention All Employees

At 7:30 A.M. today, the main server facility lost power during regular security testing. _____[1]. Power was restored less than one hour later, and the company Web site is now fully functional. _____[2]. However, many services are still down. Among these are the main database and all desktop phone services, including voice mail. At this time, you can access e-mail from mobile devices but not from your office computers. _____[3].

Our technicians are working to bring all systems back online. However, it may take until this afternoon for everything to resume working normally. _____[4].

We understand the importance of these services to your work, and we will issue updates as more information becomes available.

155. What is the purpose of the notice?
156. What is indicated about the company e-mail?
157. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? “We humbly ask for your patience until that time.”
Questions 158-160 refer to the following letter

Reading text:

Peake Painting Ltd. ● 375 Fox Road ● Toronto, ON M5B 2C1 ● 416-555-0101

8 June

Ms. Priti Parekh, Manager
Eagle Point Apartments
23 Concordia Lane
Toronto, ON M5H 1A1

Dear Ms. Parekh:

This letter is a follow-up to our telephone conversation of 6 June. As I mentioned then, we have been successfully serving many apartment complexes in the Toronto area for the past fifteen years. I would be happy to supply references.

I also discussed with you the various benefits our service agreement offers. These include priority scheduling, preventive maintenance, service discounts, and advice from our expert painters. Our service agreement also covers the repainting of apartments vacated by tenants and a one-year guarantee on paint and labour.

Enclosed is a copy of our standard contract, which can be adjusted to your specific needs and requirements. Please let me know if you need any further information.

I look forward to hearing from you soon.

Sincerely,

Nuruddin Abdullahi, Owner
Peake Painting Ltd.

Enclosure

158. Why did Mr. Abdullahi send the letter to Ms. Parekh?
159. What is NOT mentioned as a feature covered by the service agreement?
160. What did Mr. Abdullahi send with the letter?
Questions 161-163 refer to the following report

Reading text:

Web site traffic report
Prepared by Takani Analytics
For www.hejmo.com

The following report breaks down how visitors to www.hejmo.com found your Web site. Based on the results, we advise you to boost your social media presence. Your Web site traffic from social media sites is approximately 20 percent lower than that of similar Web sites.

Traffic Sources

Direct Traffic: 17%
► These are visitors who typed in your Web address or had it bookmarked.

Redirected Traffic: 53%
These are visitors who followed a link from an advertisement found on another company’s Web site.
► Popular referral sites: gardensandhomes.com, modernhousehold.com

Search Engine Traffic: 22%
► These are visitors who used a search engine to search for specific information or products.
► Popular search engines: Locala, River
Popular search terms: chair, lamp, table, bookshelf, desk

Social Media Traffic: 8%
► These are visitors who followed a link from an advertisement posted on social media.
► Popular outlets: myfold, grouple

From home page to sale
32% of total users never left the home page
48% visited individual product pages without purchasing an item
20% purchased an item

161. What Web site traffic source does Takani Analytics recommend increasing?
162. What type of products does www.hejmo.com most likely sell?
163. What is indicated about www.hejmo.com?
Questions 164-167 refer to the following article

Reading text:

CAPE TOWN (18 May)-The Cape Town Museum of Art has announced the appointment of Ms. Simphiwe Nyambi as head of the museum’s Digital Media Department, effective on 1 June. _____[1]. The department is responsible for managing digital content for the documentation and interpretation of the museum’s collection. In her role as chief digital officer, Ms. Nyambi will explore new digital opportunities for the museum.

Ms. Nyambi studied journalism in South Africa and Scotland. _____[2]. Until recently she lived in Nairobi, Kenya, where she was the digital editor for African Arts & Culture Quarterly. _____[3]. Before working for the journal, she taught journalism at colleges in the United States and Canada.

“I am delighted to be back in my hometown,” Ms. Nyambi said in a recent interview with this publication. _____[4]. “I feel blessed to have the opportunity to work for this wonderful museum. It holds a special place in my heart, dating back to my childhood. And as of two weeks ago, I have a clear view of the building from my apartment. I look forward to sharing the museum’s amazing collection with the world through digital media.”

164. What is a purpose of the article?
165. According to the article, where is one place Ms. Nyambi studied?
166. What is true about Ms. Nyambi?
167. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? “She replaces Mr. Arthur Maseko, who resigned in March.”
Questions 168-171 refer to the following online chat discussion

Reading text:

Sara Davis (9:40 A.M.)
Don’t forget that our brainstorming meeting today is at 1:30 in room 143. Please bring your suggestions for the Alder presentation.

 

Ron Chou (9:41 A.M.)
I’ll be there, Sara. Will you be available after the meeting to discuss the facilities work request?

 

Sara Davis (9:41 A.M.)
Absolutely. Let’s talk in my office immediately afterwards.

 

Tania Watson (9:42 A.M.)
Can you include Patrick Martin in the meeting? He has some good ideas for communicating with the new clients.

 

Aidan Reynolds (9:43 A.M.)
I have some advertising and promotional concepts that I’ve drafted. I’ll bring them.

 

Sara Davis (9:44 A.M.)
Done. Good idea, Tania.

 

Ron Chou (9:45 A.M.)
Great. I’ve been waiting to see those, Aidan.

 

Tania Watson (9:46 A.M.)
How long do you think the meeting will last? I’m supposed to brief Scott Kennedy at 2:30 on the results of the Blackwood presentation.

 

Sara Davis (9:47 A.M.)
We’re scheduled for an hour and a half in the room, but feel free to leave whenever you need to.

168. Why does Ms. Davis invite the writers to the afternoon meeting?
169. What will Mr. Reynolds contribute to the afternoon meeting?
170. At 9:44 A.M., what does Ms. Davis most likely mean when she writes, “Done”?
171. Why does Ms. Watson need to leave the afternoon meeting early?
Questions 172-175 refer to the following article

Reading text:

Quester Expands Marketplace

DUBLIN (23 July)-Quester Ltd., the company that operates the groundbreaking Quester Web site for job seekers and employers, has announced that it will now include technology-related occupations in its marketplace.

Since its launch more than five years ago, Quester has focused solely on staffing for organisations in the health-care sector. Like health care, the technology sector is also struggling to find employees who have the right skills and who can help meet the demands created by high growth.

“The employment rate of technology professionals is already quite high, yet jobs in the industry are projected to grow significantly each year over the next decade,” said Ladli Misra, a founding partner of Quester.

Quester works by bringing job seekers together with recruiters and hiring managers. When companies contract with Quester, job listings are created with details of the companies’ open positions. Job seekers create a skill-set profile and identify opportunities of interest to them. Candidates and employers interact, seeking links and bridges between skills and jobs listed on the Quester site.

Quester’s proprietary algorithm matches employers and job seekers and then notifies both. Using a simple messaging-and-scheduling tool, job seekers can indicate their interest in a job opening and employers can send interview requests. Employers are assigned a personal guide to walk them through the process and to ensure the maximum benefit from the experience. There is no cost to job seekers.

“It’s great for both ends of the employment market,” said Ms. Misra. “Job seekers can easily find the most appropriate opportunities and employers get the information they need to efficiently acquire in-demand talent, usually in less than a month.”

172. Where would the article most likely appear?
173. The word “meet” is closest in meaning to
174. What is indicated about Ms. Misra?
175. What is suggested about Quester’s system?
Questions 176-180 refer to the following article and e-mail

Reading text 1:

LONDON (20 May)-Narvalis, a marine-transport company based in Le Havre, France, announced last week that it has once again added to its cargo fleet. A Danish vessel, dubbed the Epsilon, was purchased from a Copenhagen-based company to be Narvalis’ largest ship. It will be docked in a separate location for cleaning and inspection before officially entering service out of Le Havre.

Narvalis maintains a fleet of twenty medium- and large-sized vessels, transporting primarily grains and iron ore between international destinations. “Our board unanimously decided to invest in this secondhand vessel to expand our operations,” said company president Emmanuel Brodeur. “We believe that the substantial scale of this vessel will allow us to deliver certain shipments more efficiently.”

Reading text 2:

From: zbernard@narvalis.fr
To: asharma@daruunco.co.in
Date: 22 May
Subject: Your transport needs

Dear Mr. Sharma,

Thank you for contacting me. I think that the Epsilon would be the best option for your company’s needs. Given its size, it would take longer to arrive in Mumbai than our other vessels. However, it provides unparalleled cargo space, which will allow for your goods to be transported as a single shipment. This will greatly simplify logistics on the receiving end.

Following its purchase in Copenhagen, the Epsilon was routed to Amsterdam in the Netherlands for several days. The plan is that it will next head to our headquarters in Le Havre. However, we can easily send it directly on to Bilbao, Spain, for loading. Please let me know how you would like to proceed.

Sincerely,

Zacharies Bernard
Client Services, Narvalis

176. What is the Epsilon?
177. What is mentioned about the Epsilon?
178. In the article, the word “scale” is closet in meaning to
179. Why did Mr. Bernard write the e-mail?
180. Where was the Epsilon most likely inspected?
Questions 181-185 refer to the following memo and form

Reading text 1:

To: Fanoula Graphics employees
From: Accounting Department
Re: Expense reimbursement form
Date: December 15

Beginning on January 2, Fanoula Graphics will implement a new process for reimbursement of business-travel expenses. The new procedure will be easier to follow, and employees can expect to receive reimbursements much more quickly than they do under the current system.

Employees will no longer book their own flights and hotels. All travel arrangements will instead be made by Allison Weber and her team in Operations. Employees should submit an electronic request form to Ms. Weber’s team at least two weeks before the first day of travel. If travel plans are known far in advance, it is preferable to submit requests well before the submission deadline. Request forms can be found on the employee portal of the company’s Web site.

After travel, employees should submit an electronic reimbursement form for all other reimbursable expenses, including meals, tips, car rental or taxi service, gasoline, laundry services at hotels, and other expenses that are outlined in the employee portal on the Web site. Please note that photocopying is no longer considered a reimbursable expense. We ask that employees prepare copies using our own office equipment before traveling.

Thank you for your compliance. Please refer any questions to Ms. Weber.

Reading text 2:

Fanoula Graphics Expense Reimbursement Form

Name and department: Martin Santos, Sales
Date of submission: January 29
Purpose of travel: To visit a client from Mayfurrow, Inc., in Wellfleet, MA

Date of Expense Payee Purpose Amount
January 3 Photocopies Client meeting $12.74
January 3 Mary’s Restaurant Dinner $45.93
January 3-4 Len’s Car Rental Transportation $78.24
January 4 Wellfleet Diner Breakfast $13.35
January 4 Gasoline Transportation $18.42
Total: $168.68

Please remember to scan and attach all receipts and/or credit card statements.

181. According to the memo, what will happen on January 2?
182. What is indicated about reimbursement forms?
183. In the memo, the word “well” is closest in meaning to
184. What amount will NOT be reimbursed to Mr. Santos?
185. What did Mr. Santos most likely do?
Questions 186-190 refer to the following Web page, notice, and e-mail

Reading text 1:

https://www.jacintobusinessinstitute.com

Jacinto Business Institute (JBI)

Whether you are just starting out in the business world or looking for ways to expand your operations, JBI offers a variety of low-priced seminars taught by successful entrepreneurs from top businesses in the region. Check out our upcoming seminars that will meet weekly in February!

Basic Financing for Small Businesses
This seminar will review traditional and practical ways to finance your business.
Saturdays, 12:30 P.M. to 3:00 P.M.

Starting Out in Leadership
For those new to management, this seminar will examine essential techniques that focus on productivity and positive workforce motivation.
Tuesdays and Thursdays, 7:00 P.M. to 9:30 P.M.

Promoting Your Business
Explore strategies for effectively advertising and expanding your business.
Mondays, 6:00 P.M. to 9:00 P.M.

Planning a Successful Start-Up
Before you open for business, prepare a detailed plan of your concept using time-honored strategies.
Tuesdays, 5:00 P.M. to 8:00 P.M.

Reading text 2:

Notice

Ting Yang to lead JBI seminar

We are delighted to have Ms. Ting Yang joining us in February. She earned a master’s degree in marketing from Julem University and started out at Wister Point, Inc., where she rose to the position of marketing director. The company’s revenue increased greatly during Ms. Yang’s tenure. After fifteen years at Wister Point, Ms. Yang joined the successful advertising consulting firm Marvin and Rhodes Advisers. Take advantage of this opportunity to benefit from her considerable expertise and sign up for her seminar today!

Reading text 3:

To: Jacinto Business Institute
From: Gabriela Torres
Date: March 3
Subject: February seminar

Greetings,

The seminar I attended proved valuable. I have long admired Ms. Yang. In fact, she was a department director at the same firm where I first worked after university. Now that I am looking to grow the business I recently started, the chance to learn from her insights has been very helpful. I hope she will return to lead other seminars at your institute.

All the best,

Gabriela Torres

186. What is indicated about JBI?
187. For whom is the notice mainly intended?
188. What seminar did Ms. Yang most likely teach?
189. Why did Ms. Torres write the e-mail?
190. What is most likely true about Ms. Torres?
Questions 191-195 refer to the following Web page, online form, and search results

Reading text 1:

http://www.copychaser.com

Home Our Services Project Description Form Client Reviews Contact Us

Our Services

At Copychaser, we understand that skillfully written content is essential to a thriving business. That’s why over the past three decades we have continued to increase our pool of skilled staff and freelance writers representing a wide range of expertise. And now we offer you the opportunity to complement your text with artwork developed by our team of graphic artists. Let Copychaser take care of all your company’s communication needs.

● Service 1: Marketing Copy. We will craft the perfect message to promote your products and services, putting your company ahead of the competition.

● Service 2: Content Development. Whether you need general informational or technical articles, we will match you with the expert writer you need.

● Service 3: Translation. We work with international translation agencies that will give your Web site content the local flavor you need in order to sell to diverse markets and populations.

● Service 4: Training in Writing. We provide in-person workshops and webinars on general writing skills as well as coaching sessions for individuals or small groups on a specific type of writing or project.

Fill out our project description form and we will get back to you in 24 hours with a services proposal to suit your needs.

Reading text 2:

Project Description Form

Name: Yuna Takahashi
Submitted: 11 January

Project Description:

I’m looking for an expert who can write articles related to the petroleum business. This would be for an online periodical that I edit and publish. The ideal writer has an established background in petrochemicals or in economics as it relates to the international oil market. A degree in a field related to fossil fuels or economics is preferred. I need someone who can communicate complex topics clearly while maintaining scientific accuracy.

Reading text 3:

Copychaser search results for Project 981:

Name Degree and Expertise
Analia Almeida Master of Business Administration. Experience in agricultural commodity pricing. Consultant in food packaging.
Cara Ponti Doctorate in Physics. Expert in subatomic particle theory and light spectrum analysis of distant space objects.
Armand Mkhaliphi Master of Science in Mechanical Engineering. Experience in aircraft design and quality control. Expert in adhesives used in aircraft assembly.
Wayne Bryfield Doctorate in Chemical Engineering. Expert in fuel and lubricant formulation. Presenter on topics related to the oil and gas industries.

191. What does the Web page suggest about Copychaser?
192. What has Copychaser added recently?
193. What is indicated about Ms. Takahashi?
194. What Copychaser service does Ms. Takahashi need?
195. Who best fits Ms. Takahashi’s criteria?
Questions 196-200 refer to the following flyer and e-mails

Reading text 1:

Greenfell Landscaping

Make sure your company's natural features look their best. A tidy first impression is important. Greenfell Landscaping can help your company’s greenery green! We have multiple tiers of service designed especially for our commercial clients.

- Eco Keeper Standard: weekly lawn mowing with detailed grass trimming by walkways and buildings
- Eco Keeper Plus: weekly mowing and trimming, organic fertilizer application, and weed removal. Our most popular service.
- Master Green Gold: all the lawn-care services of our Eco Keeper Plus plan with the added benefit of seasonal flower plantings and flower bed maintenance
- Master Green Platinum: all the services of our Master Green Gold plan but with care for your small trees and shrubs included. Twice-yearly pruning and trimming. Insect control. We can even bring ornamental potted trees to brighten your entryways.

Contact service@greenfell.com to request an estimate. Costs are based on plan, lawn size, and type of plantings.

Reading text 2:

From: Daphne Mizuno
To: Greenfell Landscaping Service
Date: June 10
Subject: Inquiry

My company has recently decided to outsource the lawn care at both our work sites, and I have been asked to solicit bids for a contract to do the work. I saw your Greenfell Landscaping flyer and wanted to reach out to you, as we would prefer to work with a locally owned company rather than a large franchise.

We have two properties with large lawns. Our main offices are on Langley Boulevard, near the Crossroads Shopping Plaza, and our shipping warehouse is five kilometers from the main offices, on Kempton Road. Our needs are fairly simple. We only require that the grass be kept short for a low but fair cost. We do not have any flower gardens or hedges, so the mowing is very straightforward.

If you are interested in submitting a bid, please let me know.

Daphne Mizuno, Facilities Manager
Pamaturn Products, LLC

Reading text 3:

*E-mail*

From: Greenfell Landscaping Service
To: Daphne Mizuno
Date: June 11
Subject: RE: Inquiry
Attachment: Reference

Dear Ms. Mizuno,

Thank you for contacting Greenfell Landscaping about this opportunity. We would like to bid on this work. Please forward the specifications, and I will begin working up the bid.

If you need references as part of your process, you can contact Mr. Fred Stolz, the owner of Dynamo Machine Shop, which is located just down the street from your warehouse. Fred has been a Greenfell Landscaping customer for over eight years. His details are attached.

Greenfell Landscaping is fully licensed and insured. You can count on us to provide excellent, reliable service.

Sincerely,

Brian Karpyak, Owner
Greenfell Landscaping

196. For whom is the flyer specifically intended?
197. Why did Ms. Mizuno contact Greenfell Landscaping in particular?
198. What level of service will Ms. Mizuno most likely choose?
199. According to the second e-mail, what should Ms. Mizuno do?
200. What is most likely true about Mr. Stolz?
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