To: Greg Meyers (gmeyers@dontrell.com) From: Powerboard Electronics (repairdp@pwelectornics.com) Subject: Your PC Repair Status

Dear Mr. Meyers,

Thank you for dropping off your PC at our electronics repair shop earlier today. We have _____(1) the problem, and unfortunately, your motherboard and hard drive have severe water damage. There are some options you need to consider before we _____(2) to the next step.

First, recovering the data on your PC will be very expensive and _____(3). If you still want it, it would cost $750 and will take approximately one week. Another option is to replace both the motherboard and hard drive. We would suggest this option. It is simple and cost-effective. It would only be $120 and you can pick your computer up tomorrow. _____(4). We appreciate your business and look forward to continue working with you.

Sincerely,

Powerboard Electronics

Dear Mr. Daedalus,

Thank you for your interest in Caribbean Cruises. As you probably know, our cruise ships offer the ultimate in comfort and travel experience for every client. Our four-day package includes stops at three different Caribbean islands, full meal and drink service, and an optional dating service for single passengers. Learn more about the history and culture of each island as you explore each one with a knowledgeable tour guide. Once back aboard the ship, you will have the chance to make some of the handicrafts you saw on the island in our special crafts classes.

Please contact one of our friendly sales agents today to book your next cruise with Caribbean Cruises. We are sure we offer the best value for mid-size cruise liners.

Sincerely,

Jenna Robertson
Travel Consultant

To: Fran Morris(fran@friendlyflowers.com)
From: Jerry Sprigs(jerry@irvingcountryclub.com)
Subject: Delivery Request

Dear Ms. Morris,

I am writing to inform you that the McGuiness Women's Foundation Luncheon, which was scheduled to take place this Saturday at 3 p.m., has been postponed to Sunday at 2 p.m., due to predictions of showers. Therefore, I would like to change the delivery time for the flower arrangements we ordered. Would you be able to deliver the flowers either Saturday morning, or between 2:00 p.m. and 4:00 p.m. Saturday afternoon? Also, if you choose to deliver the flowers on Saturday afternoon, please do not take the flowers to the Club House; we will be hosting a charity lunch for the Rotary Club at that time, and the area will be full of people. Instead, could you please bring the flowers to the Maintenance building next to the botanical gardens? If you can bring the flowers in the morning, just take them directly to the Club House as we originally discussed. Please e-mail me immediately to confirm these changes.

Regards,
Jerry Sprigs
Manager, Irving Country Club

To: Jerry Sprigs(jerry@irvingcountryclub.com)
From: Fran Morris(fran@friendlyflowers.com)
Subject: RE: Delivery Request

Dear Mr. Sprigs,

I received your request to change the date and time we deliver your flowers. Unfortunately, we are completely booked in the afternoon on Saturday and will not be able to deliver the flowers at the time you requested. We would be happy to deliver the flowers between 10:00 a.m. and 12 p.m. on Saturday. Also, I should inform you that Friendly Flowers charges $25 for any changes that are made to orders on such short notice. I apologize for this inconvenience, but it helps us provide the most reliable service possible. I will be out of the office this afternoon, so please call me on my cell phone at 369-654-9876.

Sincerely,
Fran Morris
Owner, Friendly Flowers