Thi thử TOEIC
Đề ngày 22/10/2018

Thời gian làm bài: 21 phút

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Mark your answer on your answer sheet.
Mark your answer on your answer sheet.


5. What feature does the man mention?
6. What is the woman doing?
7. Which sentence is true?


8. What language does the main character speak?
9. What kind of movies is it?
10. Who can watch this movie?


11. In the last ten years, the number of college graduates majoring in computer _____ by almost 20%.
12. After he was _____, he continued to take classes to upgrade his skills.
13. Though far from _____, the study conducted by The Caratini Business Center identifies some of the issues affecting business decisions in small companies.


Questions 14 - 16:

Reading text:

Smart _____(1) compare prices before they buy.

That's why nine out of ten shoppers choose Star Brand household cleaning products. Star Brand products are the most efficient cleaning products around.

They can clean even the toughest stains and dirt because they are _____(2) with bleach.

Every Star Brand product comes with the company promise: If you are not 100% satisfied, your money will be returned with no questions asked. Next time you are shopping for cleaning products, _____(3) Star Brand.

We know you'll be happy you did.

14. (1)
15. (2)
16. (3)


Questions 17 - 21:

Reading text:

April 15

Customer Service Department Fleetwood Fashions
21986 North Featherstone Avenue
Hiawatha, MN

Dear Customer Service,

I am writing about an order I made from the Fleetwood Fashions catalog over a month ago which I have not yet received. When I called to order two new purses and several spring shirts the customer service representative assured me that there was sufficient inventory on hand to fulfill the order. He told me that it would be shipped before the end of the week and that I would receive it within ten days. When I still had not received the shipment after 14 days, I called the company. The customer service representative checked the ordering information on the computer and we discovered that my address had not been accurately recorded. He promised to reship the order with my correct address and told me I would receive it within ten days. That was over two weeks ago and I still have not received the shipment. I cannot understand this. Perhaps the carrier that you use is not reliable. In any case I am tired of waiting for my order and would like to cancel it. I am not sure whether I will make an order from your company again. This is unfortunate since it is one of the few places that carry dresses and shoes in my size and at a reasonable price. However, this is the second time I have had a problem with an order, and I don't want this to happen again. Please cancel my order #20857631. Thank you.


Lucinda Walker

17. When did Lucinda Walker make an order from Fleetwood Fashions?
18. What did she order?
19. What is the problem with her order?
20. The word "fulfill" is closest in meaning to
21. The word "carrier" is closest in meaning to


Questions 22 - 26:

Reading text 1:

Advanced Financial
244 Harbor Rd.
Portland, ME

June 22, 2007

Dear Mr. Benson,

I have written to you several times over the past two months requesting an explanation on why you have failed to bring your account with us up-to-date.

By ignoring these requests, you are damaging the excellent credit record you had previously maintained with our company. In addition, every month that you fail to pay your account, you receive a $25 late payment fee. As of the date of this letter, your account balance is $235.04.

Unless I hear from you within ten days, I will have no other choice but to turn your account over to a debt collection agency. I am sorry that we must take such drastic action but I am afraid you leave us no choice. You can preserve your credit rating by sending us a check for the amount stated above.


Ross Gunter
Director of Accounting
Advanced Financial

Reading text 2:

Advanced Financial
244 Harbor Rd.
Portland, ME

July 8, 2007

Dear Mr. Benson

Thank you for your letter. You deserve an explanation for what went wrong in our accounting department, and I hope that this letter will help resolve our recent error. It has taken a lot of time to find out what happened, so please accept our apologies for the delay in this response.

A thorough look at our records revealed that we did receive your April payment on time, as you stated in your letter of June 25. However, it was credited to an account which bears a similar name to yours. Therefore, we began sending you our standard notices requesting payment, in keeping with our routine policy.

I am sorry for all the distress we have caused you. You have been a valued customer of ours for a long time and we appreciate your understanding. To express our sincerest apologies, we would like to send you a $175 gift certificate to The Wilson Spa and Massage Center.


Ross Gunter
Director of Accounting,
Advanced Financial

22. What is the purpose of the first letter?
23. In the first letter the word "drastic" in paragraph 3, is closest in meaning to
24. What problem did the accounting department discover?
25. How does the company apologize for their mistakes?
26. What can be inferred about Mr. Benson?

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