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READING TEST

PART 5

1. I don't like western movies, _____.
2. The hotel provides personal service and careful attention to detail, _____ that you have a relaxing and comfortable stay.
3. The chef _____ a cooking clinic for housewives to teach them how to make consommé and other French soups.
4. We had to spend the whole month searching for better solutions, but _____ customers were not impressed by our efforts.
5. Finally Bob _____
6. Managers complained bitterly at the Annual General Meeting that _____ of production had dropped to an all time low.

PART 6

Questions 7 - 10:

Reading text:

To: San Diego Branch; Del Mar Branch; Chula Vista Branch From: Ron Hathaway Subject: Upcoming Real Estate Seminar

Hello agents of southwestern California! This is Ron, your CEO! There's going to be a real estate seminar coming up next month at the San Diego Convention Center that I think you might all find really _____(1). I suggest that you attend it, and the company is willing to cover half of the attendance _____(2) for any of our agents. I've looked over the contents and scheduled presenters, and am happy to say that there are some familiar names among them. There will be lots of information on simple _____(3) that you can do to properties to greatly increase their value. Not only that, it will also include sessions about making personal connections with clients to increase sales and likelihood of return! _____(4). I attached a link to the website for the seminar.

Sincerely,

Ron Hathaway

CEO, SoCal SoReal Real Estate

7. (1)
8. (2)
9. (3)
10. (4)

PART 7

Questions 11 - 12:

Reading text:

Kate Hendrickson [5:01 P.M.]
Jackie, have we heard back from the Loflin Institute yet? You were supposed to ask them if their Hall D was available for our end-of-year banquet.

 

Jackie Dalton [5:03 P.M.]
They said another company has already made a booking on December 28th. But they mentioned a new ballroom they opened last month that we could use for the party.

 

Kate Hendrickson [5:06 P.M.]
Oh, hadn't you heard? It was moved to the 27th.

 

Jackie Dalton [5:07 P.M.]
That’s news to me. I'll call back and check for that day.

 

Kate Hendrickson [5:08 P.M.]
Great. Once that's settled, please send a notice about the event to the staff before December 15.

 

Jackie Dalton [5:09 P.M.]
I'll still be on vacation then. Is the following day okay?

 

Kate Hendrickson [5:11 P.M.]
Sounds good. Thanks a lot!

11. At 5:07 P.M., what does Ms. Dalton mean when she writes, "That's news to me"?
12. When will staff receive the notice?
Questions 13 - 16:

Reading text:

Starting Up
A Foreword by Michael Lawman

Starting Up is Anne Schubert's first nonfiction publication, tracing the events in her life that led her to become a successful businessperson. Schubert reminds us through her compelling life story that creating a start-up company is not something that one can do without planning. -[1-. Sufficient time and hard work are both necessary to make one's own business profitable, and the process of how to do that is outlined in detail throughout this book.

Schubert discusses how even from a young age she had always thought herself something of an inventor. Trying to come up with original products that others would find useful in their daily lives gave her inspiration. -[2]-. She also had to overcome the multiple challenges that go along with promoting a new product and ultimately landed contracts to supply Venus Footwear and Constant Sports Equipment.

And it didn't take Schubert long to open a start-up company in Seattle called Swift World, which eventually led to her becoming CEO of Swift Enterprises International. Now with over 280 shoe stores across six different countries, we learn in the book how Schubert came from nearly nothing and developed Swift Enterprises into one of the nation's most lucrative retailers. -[3]-.

Not only is Starting Up incredibly insightful and educational for entrepreneurs, but it is an entertaining read with lots of personal stories about the highly competitive world of product development and retail. I've been fortunate enough to be Schubert's professional peer for many years and have benefitted a lot from her insight and intuition. -[4]-. Now, with Starting Up, you too can have a look inside Schubert's world of start-up success.

13. What is stated about Starting Up?
14. What is mentioned about Swift World?
15. What is suggested about Ms. Schubert?
16. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "However, she learned quickly that idea creation alone was simply not enough to bring a product to market."
Questions 17 - 21:
View in compact mode

Reading text 1:

To: Customer Service
From: Maggie Flowers
Date: May 29
Subject: Compensation
Attachment: Rental receipt

Dear Customer Service,

On May 25, I was scheduled to fly on Flight 535 from Cleveland to Pittsburgh. However, the flight was canceled due to mechanical problems. While at the aiport, I was promised a flight voucher as compensation for the inconvenience. I never claimed it and would like to follow up now. Also, I'd like reimbursement for an incurred expense. I had a job interview to attend and could not wait until the following day. So, I rented a car and drove to my destination. I have attached a copy of the rental receipt in case you need it.

I hope you can help me resolve this matter.

Sincerely,
Maggie Flowers

Reading text 2:

To: Maggie Flowers
From: Customer service
Date: June 8
Attachment: reimbursement_form
Subject: Re: Compensation

Dear Ms. Flowers,

I am sorry to hear of your inconvenience. Let me correct the situation.

First, our system indicates that you are entitled to the voucher. We normally tell customers that they will get it within four weeks. I apologize if our airline staff failed to convey this information properly at the time your flight was canceled. The voucher has been mailed and should arrive shortly. Second, all of the passengers on your flight were offered a night's stay at an airport hotel. Our policy states that we can reimburse a passenger with exceptional circumstances up to the price of the hotel stay. Your situation qualifies since the car rental amount was less than this cost. To proceed, complete the attached form and mail it to us along with your original receipt.

If I can assist you further, please contact me again. Thank you for being a loyal, valued customer.

Yours Truly,
Paul Russell
Customer service representative

Reading text 3:

TAILWIND AIRLINES

Please allow up to 30 days for settlement.

Name: Maggie Flowers Membership rewards no.: 4793345
Address: 12704 Gruss Court, Cleveland, OH 44018 Tel: 555-2348
E-mail: m.flo@fastmail.com
Type of claim:☐ Damage ☐ Loss ☒ Reimbursement
Amount of claim: $135.00
Flight no.: 535 Date: May 25
Origin: Cleveland, OH Destination: Pittsburgh, Paige
Please explain the reason(s) for your claim:
My flight was canceled, and I'd like to be reimbursed for some expenses.
Supporting documents (please attach): Car rental receipt

Maggie Flowers June 10
Please sign your name here Date

17. Why did Ms. Flowers write the e-mail?
18. What does Mr. Russel ask Ms. Flowers to provide?
19. In the second e-mail, the word "convey" is closest in meaning to
20. What is indicated about passengers to the canceled flight?
21. What does the form indicate about Ms. Flowers?