Thi thử TOEIC
Đề ngày 27/12/2018

Thời gian làm bài: 17 phút

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Mark your answer on your answer sheet.
Mark your answer on your answer sheet.


5. Where is the conversation taking place?
6. What does the woman plan to do?
7. What does the man say about parking?


8. Why did county residents lose electric power?
9. How many residents don't have power?
10. Who will have power this evening?


11. Similarly, many clients have difficulty _____ the material for their pool patio.
12. If you need some _____ on what to order, be sure to consult your server.
13. A processing fee of $3. 00 will be added to _____ received by telephone.


Questions 14 - 16:

Reading text:

Dear Customer,

Our records show that you qualify for our new automatic mortgage payment plan. Under this plan your monthly mortgage payments _____(1) from your savings account automatically.

Now you no longer have to worry about making your payments on time! We do it all for you. You must maintain a sufficient _____(2) in your account to cover the monthly payments.

If you are interested in participating in this plan, simply complete the enclosed form. Certain _____(3) apply to this plan, so read the explanation on the back of the form carefully.

You may return the form in the enclosed envelope. Don't forget to sign it at the bottom. Your automatic deductions could begin as early as next month.

14. (1)
15. (2)
16. (3)


Questions 17 - 18:

Reading text:

18 Pine Hill Rd.
Mulberry, Michael

22 October 2007

Dear Mr. Johnson,

We received your request to change the dates of your reservation at the Glenwood Resort from April 15-22 to June 20-28. Unfortunately, I have checked the database and there are no rooms available for those dates. I sincerely apologize that we can not accommodate your request; unfortunately June, July, and August are our busiest months because we offer special summer discounts. I understand that your company is relocating you to London in July and therefore you can't make a reservation for any other date. I would like to mention, however, that Phillip D. Humboldt, the owner of Glenwood Resort, recently opened another luxury resort, Woodshire Retreat, just thirty minutes outside of Mulberry. If you would like to make a reservation at this resort, the number is 1-800-238-948. Or you can make a reservation online at


Richard Kent
Customer Services

17. What is the purpose of this letter?
18. What did Mr. Humboldt achieve recently?


Questions 19 - 23:

Reading text 1:

Hours of Work

All employees are expected to be present and on time for every working day. When circumstances prevent you from reporting to work, or when you know in advance that you will be late, you are expected to notify your manager prior to your normal start time.

If you are absent from work for three consecutive working days for reasons of illness, a doctor's statement regarding the nature of your illness and verifying consultation time and date may be required. Failure to provide doctor's verification of illness upon request may result in the time off being classified as an unexcused absence and your pay may be adjusted.

If you are absent from work without notification, it may be assumed that you are not returning, and we reserve the right to immediately terminate your employment and include a noted in your record stating "voluntarily quit without notice."

Reading text 2:

March 11th, 2005

Dear Mr. Witherspoon,

I'm writing to you in the hopes that you will understand my situation. I trust that by now you will have heard about my situation from my manager. I hope that I can at least be given the chance to explain my side of the story. As for my manager, she is only doing her job, but I do think she has been totally unreasonable in following company policy to the letter and not giving the least bit of consideration to normal human error.

I was very ill from February 20th to 24th, and I took those days off work to recover. I did not go to the doctor as it was just a case of food poisoning, and all I really needed was bed rest. I did, however, call each day to tell my manager. When I returned to work, she asked me for a doctor's note, and I told her I couldn't produce one. That was the last I heard about it until payday when I noticed that my pay was short. I asked my manager about it, and she told me that I wasn't being paid for the days I was home sick from work. That's when she told me about the policy. And when I complained, she insisted I bring it up with you.

Needless to say, I'm very upset that this money was withheld from my pay. It was my understanding that I was allowed to take paid sick days from work, and I'm sorry to say that I had no idea about this policy about having to hand in a doctor's note. I really need that money as I have a very tight budget this month. It was a mistake, and, had I known, I certainly would have gone to the doctor about my condition. I hope you can understand my situation.

Yours sincerely,
Brenda Wilson

19. According to the contract, what must be submitted if an employee is absent from work for three or more days?
20. What could have happened if Ms. Wilson had not called her manager?
21. Why did Ms. Wilson write to Mr. Witherspoon?
22. What was the reason that Ms. Wilson did not get a doctor's note?
23. Who is Mr. Witherspoon most likely?

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