Thi thử TOEIC
Đề ngày 24/06/2019

Thời gian làm bài: 19 phút

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Mark your answer on your answer sheet.
Mark your answer on your answer sheet.


5. What happened to the woman?
6. What did the airline do?
7. What did one passenger complain to the airline about?


8. What type of event is being held?
9. Look at the graphic. When will professor Patrick Taylor talk?
10. What does the speaker mean when she says, “Known for his long lists of achievements, he needs little introduction”?


11. Anyone who has questions concerning our community service can leave a message _____ my secretary or our answering service.
12. Gabriela did not consistently follow her doctor's _____ and her condition did not improve.
13. Customers must contact the _____ directly for all warranty and repair issues.


Questions 14 - 16:

Reading text:

To:Jack Sprague

From: Sabrina Clark

Subject: Play

Hi Jack,

I just saw that play that opened recently at the City Theater. You really ought to see it, too. I know you would enjoy the experience. The play combines _____(1) from both comedy and drama, so it's funny, but it also has an important message.

Some people say this play is boring because there isn't a lot of action, but I think the _____(2) is very creative.

The actors say some really funny lines. The whole performance is superb; you can tell that the actors rehearsed a long time before the paly opened. You should call the theater today to get a ticket because they will probably sell _____(3) soon.

Let me know how you like the play.


14. (1)
15. (2)
16. (3)


Questions 17 - 19:

Reading text:

12 Blue Bird Drive
Newark, NJ
12 May 2007

Paul Thorntree
Spotless Cleaner's
145 Market Drive
Newark, NJ

Dear Mr. Thorntree,

I recently had three jackets dry cleaned at Spotless Cleaner's. Unfortunately, when I got home and looked at one of the jackets, I noticed there was a large rip on one of the sleeves. I immediately returned the item to your building on Market Drive, but the sales clerk told me that the company was not responsible for any damages incurred during cleaning. I have been doing business with Spotless Cleaner's for three years and have always received excellent service, but I am quite distressed about this recent incident. I would like the company to pay for the repair of this item, and to give me a full refund on the cost of dry cleaning all three items. Please contact me as soon as possible to discuss the matter. I can be reached Monday to Friday after 6 p.m., and Saturday and Sunday any time. My home number is 632-365-1456. You can also reach me at my office at 653-362-9876.

Linda Applebee

17. What is the purpose of the letter?
18. What does Mrs. Applebee request from the company?
19. What does Mrs. Applebee say about Spotless Cleaner's?


Questions 20 - 24: refer to the following letter and form.

Reading text 1:

Santos Office Cleaners
112 Main St.
Windsor, Ontario

December 15, 20--

Mr. James Harrison
17 Hartland Road
Windsor, Ontario

Dear Mr. Harrison,

We are very sorry that you have decided to cancel your cleaning service contract with us. In order to assure that we provide our customers with the best possible service, we always try to determine the reasons for contract cancellations. Please take a few minutes to fill out the enclosed form. This is for our information only; completing the form does not obligate you to buy any product or enter into any new agreement with our company. We appreciate your cooperation. If at any time in the future you decide to renew your contract with us, please don't hesitate to contact me.

Rosa Santos

Reading text 2:

Santos Office Cleaners
Customer Questionnaire

Date contract signed: March 23, 20--

Type of facility:
single office
office building
private home

Frequency of service:

Reason for contract cancellation (choose one):
no longer need service
signed contract with a different company
payment dispute not satisfactorily resolved
specific complaint not resolved

Comments: I was always satisfied with the service provided by your employees. However, I am frustrated by your inability to resole the payment issues.

20. What is the purpose of the letter?
21. What is Ms. Santos's business?
22. Why did this customer cancel the contract?
23. The word "assure" in letter one is closest in meaning to
24. The word "specific" in form two is closest in meaning to

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