To: Margaret Berdan

From: Spring Flower Hotel Management

Subject: Your reservation

Dear Ms. Berdan,

Thank you for making a reservation at the Spring Flower Hotel for the nights of May 11-14. We suggest that you call the hotel _____(1) your reservation 24 hours in advance.

Payment in full is required at the time you check _____(2), before we can give you your room key.

Remember, your status as a guest at the Spring Flower Hotel _____(3) you to unlimited use of the hotel fitness room and swimming pool.

We look forward to seeing you.

Sincerely,

The Spring Flower Hotel Management Office

Job Opening at Law Office

The offices of Chang and Brown are currently seeking a full-time secretary for an executive. This person will be responsible for scheduling and assisting one of our partners.

Primary responsibilities include:
- Arranging and scheduling appointments 
- Taking messages, answering calls and forwarding responses 
- Typing and filing legal documents 
- Making travel and hotel arrangements

The ideal candidate should have experience working in a law office and a current secretarial certificate. Other requirements include knowledge of word processing and other applicable office programs, and strong communication and interpersonal skills. The chosen applicant will receive a competitive salary, along with partial medical coverage and a generous expense account. 

Applications for the position should be sent to the following contact:
Mr. Rajiv Masilimony, Human Resources Manager 
Chang, Brown and Associates
800 Thompson Road
Singapore, 1129 
Fax: 555-1193 
E-mail: rajmas@cba.net

The deadline for application is May 31.

Dayton Bank

Dayton Bank regularly subsidizes outside skills-development courses for its employees. Beginning April 1, Pittman Training will once again make the following courses available to us, and these can be taken at the training facility or online. Employees who complete a course will receive a certificate from Pittman Training.

For more information and to register for a course, please visit Pittman Training's Web site at www.pittmantraining.com.

www.pittmantraining.com/registration

Course Registration

Please fill out the form completely and review your information before clicking on "Next."

* Name: Bernard Hinds
* Street Address: 121 Rosemont Avenue, Chicago, Illinois, 60615
* E-mail address: bernardhinds@smail.com
* Telephone number: 555-2143
* Sign me up for the following course: Bank Employee Development
* Preferred schedule: Tues./Thur.
* Please indicate whether you meet the prerequisite requirement: Yes ■ No ☐ N/A (Not Applicable) ☐

Payment information
Click Online payment to pay by credit card. If you wish to pay by bank transfer, please note the following account information:
Bank name: First Standard Bank
Account Number: 3948-293
Payments by check should be mailed to Pittman Training, 9000 South Emerald Avenue, Chicago, IL 60620.

Credit card and bank transfer payments are processed immediately, and your enrollment will be confirmed here after clicking "Next." If you send a check, we will send you an e-mail confirming your enrollment within three business days of receiving your payment.

Next

To: Pittman Training
From: Bernard Hinds
Subject: Follow up
Date: March 26

To Whom It May Concern,

I would like to follow up on my registration for the Bank Employee Development training course. I submitted my payment one week ago and received an e-mail confirming my enrollment. However, I still haven't received the course syllabus. Please send it to me as soon as possible so that I can begin preparing for the class.

Also, a colleague of mine is interested in taking the same course. I realize that it may be too late to register since the deadline has passed, but I am wondering whether an exception can be made if the class isn't already full. Thanks.

Bernard Hinds

Santos Office Cleaners
112 Main St.
Windsor, Ontario

December 15, 20--

Mr. James Harrison
17 Hartland Road
Windsor, Ontario

Dear Mr. Harrison,

We are very sorry that you have decided to cancel your cleaning service contract with us. In order to assure that we provide our customers with the best possible service, we always try to determine the reasons for contract cancellations. Please take a few minutes to fill out the enclosed form. This is for our information only; completing the form does not obligate you to buy any product or enter into any new agreement with our company. We appreciate your cooperation. If at any time in the future you decide to renew your contract with us, please don't hesitate to contact me.

Sincerely,
Rosa Santos
Owner

Santos Office Cleaners
Customer Questionnaire

Date contract signed: March 23, 20--

Type of facility:
single office
office building
private home
other

Frequency of service:
daily
weekly
monthly
other

Reason for contract cancellation (choose one):
no longer need service
signed contract with a different company
payment dispute not satisfactorily resolved
specific complaint not resolved
other

Comments: I was always satisfied with the service provided by your employees. However, I am frustrated by your inability to resole the payment issues.