Đề thi TOEIC rút gọn ngày 09/06/2025

Getting a promotion is a great honor. It means your company _____(1) your merits.

When you are promoted to the position of a supervisor, your work life changes. You are now in a position of responsibility. It is important to set a good example because your staff _____(2) you.

If you carry out your job responsibilities _____(3), you will gain their respect. This is the key to success in your new position.

We asked 100 students, "What is your favorite class?" Here are their answers:

We also asked the reasons why these students preferred the class. These are the most popular answers:

We then asked the students, "What is your least favorite class?" Here are their answers:

To: Customer Service
From: Maggie Flowers
Date: May 29
Subject: Compensation
Attachment: Rental receipt

Dear Customer Service,

On May 25, I was scheduled to fly on Flight 535 from Cleveland to Pittsburgh. However, the flight was canceled due to mechanical problems. While at the aiport, I was promised a flight voucher as compensation for the inconvenience. I never claimed it and would like to follow up now. Also, I'd like reimbursement for an incurred expense. I had a job interview to attend and could not wait until the following day. So, I rented a car and drove to my destination. I have attached a copy of the rental receipt in case you need it.

I hope you can help me resolve this matter.

Sincerely,
Maggie Flowers

To: Maggie Flowers
From: Customer service
Date: June 8
Attachment: reimbursement_form
Subject: Re: Compensation

Dear Ms. Flowers,

I am sorry to hear of your inconvenience. Let me correct the situation.

First, our system indicates that you are entitled to the voucher. We normally tell customers that they will get it within four weeks. I apologize if our airline staff failed to convey this information properly at the time your flight was canceled. The voucher has been mailed and should arrive shortly. Second, all of the passengers on your flight were offered a night's stay at an airport hotel. Our policy states that we can reimburse a passenger with exceptional circumstances up to the price of the hotel stay. Your situation qualifies since the car rental amount was less than this cost. To proceed, complete the attached form and mail it to us along with your original receipt.

If I can assist you further, please contact me again. Thank you for being a loyal, valued customer.

Yours Truly,
Paul Russell
Customer service representative

TAILWIND AIRLINES

Please allow up to 30 days for settlement.

Maggie Flowers June 10
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