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Đề ngày 29/01/2020

To: Valued Customer From: Mark's Department Store Subject: Summer Big Sale!!!

Dear Valued Customer,

We want to thank you for shopping at Mark's Online Department Store. To show our _____(1), we're going to have a special Summer Big Sale! The coupon code at the bottom of this e-mail is good for 25% off all summer wear! Right now we are _____(2) this deal to our VIP customers only! Use this coupon code to get in first and get the best prices on this summer's selection of sandals, shorts, and swimwear at _____(3) low prices. _____(4). Don't miss this great opportunity to stock up on the outgoing spring inventory and the incoming summer inventory at the same time!

We hope to see you soon!

Customer Service Department

Mark's Department Store

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Your Coupon CODE: 012MDS25

Due to increased security concerns, all computers at Macki Corporation must run current virus-scanning software. This software will scan disks and files that have been downloaded from the Internet for possible viruses. New virus definitions must be downloaded each month from the Macki Website since new viruses can be created at any time. Failure to run virus software on your computer will result in immediate termination from Macki Corporation.

Clarendon Hotels and Resorts - Franchise Development

Clarendon is focused on moving forward. We keep our brand consistent and strong by managing a standard of quality product and service that is second to none, making Clarendon a name that customers can trust. Our expansion strategy covers all of the key areas of support for a successful hotel business. We take our relationships with franchisees seriously and offer lucrative financial packages.

Summary of Fees
INITIAL FEE: $75,000 (USD)
ROYALTY FEE: 5% of Gross Room Revenue annually
MARKETING CONTRIBUTION: 2% of Gross Room Revenue annually

This applies to the U.S. and Canada only. The information provided here is a summary and does not include all fees and costs. For complete information about fees, services, and licensing requirements, please request a copy of the Clarendon Franchise Information Package from our head offices in Philadelphia.

Autumn Leaf to Open Second Location in Buenos Aires
By Leonard Oldman

Autumn Leaf Hotels has announced plans to open a second branch in Buenos Aires' Liniers district. Autumn Leaf public relations director Angelo Suarez said that the new hotel will be more like a temporary apartment building for businesspeople visiting the city. "There is a lot of demand from visitors who need to stay in Buenos Aires for long periods of time but don't wish to spend a fortune on a full-service hotel," he said. He went on to say that the hotel will consist of large units with living areas as well as kitchens so that guests can prepare their own meals. Although the new hotel will not house a restaurant or offer room-service like the main branch in Monserrat, there will be a 24-hour café on the ground floor, housekeeping staff, and a concierge desk. The hotel open sometime in August, and prospective guests may make bookings or inquire about rates at www.autumnleafhotels.com.

April 9

Leonard Oldman
World-Biz Magazine
Unit 542, Nelson Building, 432 W. 24th Street
New York City, NY 10013

Dear Mr. Oldman,

Thank you for writing the article about our hotel chain's expansion. We appreciate the publicity.

However, there were a couple of errors. The article mentioned that bookings for the new hotel can already be made on our Web site. We have been receiving inquiries from readers of your article about this, but unfortunately, your information isn't accurate. We will only start accepting reservations several weeks before our opening date, which hasn't been established yet. Your article specified the month the hotel would likely open, but we are actually planning for somewhat later than that.

I would be grateful if your publication printed corrections in an upcoming issue.

Sincerely yours,

Angelo Suarez
Public Relations Director, Autumn Leaf Hotels
angsuar@autumnleafhotels.com

TO: Angelo Suarez
FROM: Leonard Oldman
SUBJECT: Sincere apology
ATTACHMENT: draft
DATE: April 13

Dear Mr. Suarez,

I would like to apologize for the errors in the article I wrote. I must have misunderstood one of the people I interviewed at Autumn Leaf's main branch last month. I have spoken to my supervisor, and we will print a retraction in our next issue. Please review the draft I've attached with the corrected information.

Also, I would appreciate if you could let me know once the hotel's opening date has been settled as the magazine might send me there to review it.

Once again, I am sorry for the mistakes.

Regards,

Leonard Oldman