September 18

Dear Ms. Murillo,

Thank you for inquiring about our services for obtaining _____(1).

Based on the information in your letter, your daughter may have acquired citizenship by being the child of a U.S. citizen. This will need to be _____(2) through documentation, which was not included with your letter. Your child’s record of birth abroad is considered proof if it was registered with a U.S. consulate or embassy. _____(3), the parent with citizenship must have been living in the United States for at least five years before your child’s birth.

For more information, feel free to visit us. Our Web site provides the address of the local office in your area. Simply click on the state or country you presently live in. _____(4). Please bring all related documents when you visit.

Sincerely,

Sonia Esteban

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From: Hazel Irwin
To: Lindsey Monotail
Subject: Speech Request
Date: May 23

Hi Lindsey,

As you know, Robert Hulking will be awarded the CSG Excellence in Sales Prize at a special ceremony at the Persian Hotel this Saturday. Mr. Hulking recently informed me that you were his supervisor when he first came to CSG five years ago, and that you and your business advice have greatly contributed to his recent success. To honor both your work as Senior Sales Supervisor and Mr. Hulking's recent achievement, I would like to ask you to present the award this Saturday. As part of the presentation ceremony, you will be asked to give a brief speech about Mr. Hulking. It would be a good idea to include some personal anecdotes as well as professional stories to help highlight Mr. Hulking's character.

Please contact Sara Benhunt, my secretary, before 2 p.m. today and let her know if you can attend the event. Her extension is 3125. I hope you will join us.

Sincerely,

Hazel Irwin
Director of Public Relations

To: All customer financial advisors
From: Head office
Re: Credit card use

With Thanksgiving next month, and Christmas also getting closer, we would like you to use the following information to help you advise customers. When customers come to get advice about reducing or avoiding credit card debt, give them a copy of the attached article. Explain to them that they should spend only what they can afford. Help them understand the main reasons for debt. Also, please become familiar with our new interest rates because customers may ask about them.

HOLIDAY DEBT

During the holiday season, many Americans find themselves in great financial trouble. Recent studies show that the average American buys many more gifts than he or she can afford. That may help explain why the average American has a debt of $7,000. Many citizens have even larger debts of between $15,000 and $18,000. The use of credit cards is the main source of debt in holiday spending. Financial advisors recommend that consumers only spend as much as they can afford during the holiday season to avoid financial difficulties in the following months. Interest can significantly increase the final costs. Please ask one of our advisors for a list of current interest rates.