Đề thi TOEIC rút gọn ngày 25/04/2025

When you go on a job interview, the most important thing to remember is to present yourself well. Before you go, prepare yourself by dressing neatly and professionally. When you arrive, enter the interview room _____(1).

Look the interviewer in the eye when you shake hands. When you talk about yourself, do not be shy about your abilities. You are there to prove that you can do the job. Explain your work and educational background briefly and discuss the skills you have developed through experience. _____(2) to point out areas in which you have expertise.

The worst thing you can do is discuss your experience weakly. Remember if you believe in yourself, other people will, too. Don't forget to _____(3) the interview with a thank-you note before a week has passed.

12 Blue Bird Drive
Newark, NJ
064587
12 May 2007

Paul Thorntree
Spotless Cleaner's
145 Market Drive
Newark, NJ

Dear Mr. Thorntree,

I recently had three jackets dry cleaned at Spotless Cleaner's. Unfortunately, when I got home and looked at one of the jackets, I noticed there was a large rip on one of the sleeves. I immediately returned the item to your building on Market Drive, but the sales clerk told me that the company was not responsible for any damages incurred during cleaning. I have been doing business with Spotless Cleaner's for three years and have always received excellent service, but I am quite distressed about this recent incident. I would like the company to pay for the repair of this item, and to give me a full refund on the cost of dry cleaning all three items. Please contact me as soon as possible to discuss the matter. I can be reached Monday to Friday after 6 p.m., and Saturday and Sunday any time. My home number is 632-365-1456. You can also reach me at my office at 653-362-9876.

Regards,
Linda Applebee

Helen Moon 2:20 P.M.
Sue, I was going over the checklist for the trade show. Have you had a chance to pick up those supplies yet?

Sue Sloane 2:24 P.M.
Actually, I found most of what we need in the supply room. The rest I will get on my way to the convention center tomorrow.

Helen Moon 2:25 P.M.
That's perfect. Could you see if there are any clipboards in the supply room? If not, can you also buy some on your way? We need two to hold questionnaires and two more for sign-up sheets for new customers.

Sue Sloane 2:27 P.M.
Not a problem. Anything else you need? Has anyone picked up our pamphlets from the print shop yet? I can get them if nobody has done that.

Helen Moon 2:28 P.M.
I was supposed to do it. I'd be grateful if you could do it.

Sue Sloane 2:29 P.M.
It isn't any trouble. The print shop is nearby Coulier Office Supplies, and that's where I'm getting the rest of the supplies. I'll bring them early so you can prepare to hand them out to participants as soon as the trade show opens. I'll be at the convention center for set-up by three o'clock.

Majestic Porcelain
312 Franklin St, Georgetown, DE 19947
Tel: 555-6973 / www.majestic.com

Order No. 209154-68 Date: April 24
Deliver to: Lorraine Plummer
Customer type: ☑ New ☐ Existing
Address: 31 Longhurst Road, Crawley, UK, RH11 9SW
Telephone: 5555-7521
E-mail: l.plummer@britmail.com

Note: You will receive a tracking number from our shipping provider once your order has left the warehouse. Expect delivery 5 to 7 days after the shipping date.

To: Lorraine Plummer
From: Joel Nesbitt
Subject: Re: Order no. 209154-68
Date: May 5
Attachment: Prepaid return shipping label

Dear Ms. Plummer,

I apologize for your recent experience. We always do our best to ensure that every item we ship is received in good condition by wrapping each piece separately in impact-resistant packaging. However, damage can still sometimes occur, particularly when items are sent overseas.

The problem is, as indicated on our Web site, that our shipping provider does not offer insurance, so they don't cover the cost of items damaged during delivery. However, we will compensate you at our expense. Just mail the damaged item (item number LV-98201) back to us, and we will issue you a full refund. We have attached a prepaid return shipping label for your convenience. Thank you, and we hope that you will continue to do business with us in the future.

Sincerely,

Joel Nesbitt
Majestic Porcelain

To: Joel Nesbitt
From: Randall Howe
Subject: Shipping providers
Date: May 25

Dear Mr. Nesbitt,

You asked me to look up alternatives to our current shipping provider, PK Logistics. Below is a table I've put together of different providers. We want to avoid experiencing the sort of loss we had with Order no. 209154-68, so I think we should go with one that can ensure us that won't happen. It would also be good if the new provider can promise the same delivery time. Please check the table below, and let me know when you are free to discuss it.

Thank you.

Randall Howe

To: Customer Service
From: Maggie Flowers
Date: May 29
Subject: Compensation
Attachment: Rental receipt

Dear Customer Service,

On May 25, I was scheduled to fly on Flight 535 from Cleveland to Pittsburgh. However, the flight was canceled due to mechanical problems. While at the aiport, I was promised a flight voucher as compensation for the inconvenience. I never claimed it and would like to follow up now. Also, I'd like reimbursement for an incurred expense. I had a job interview to attend and could not wait until the following day. So, I rented a car and drove to my destination. I have attached a copy of the rental receipt in case you need it.

I hope you can help me resolve this matter.

Sincerely,
Maggie Flowers

To: Maggie Flowers
From: Customer service
Date: June 8
Attachment: reimbursement_form
Subject: Re: Compensation

Dear Ms. Flowers,

I am sorry to hear of your inconvenience. Let me correct the situation.

First, our system indicates that you are entitled to the voucher. We normally tell customers that they will get it within four weeks. I apologize if our airline staff failed to convey this information properly at the time your flight was canceled. The voucher has been mailed and should arrive shortly. Second, all of the passengers on your flight were offered a night's stay at an airport hotel. Our policy states that we can reimburse a passenger with exceptional circumstances up to the price of the hotel stay. Your situation qualifies since the car rental amount was less than this cost. To proceed, complete the attached form and mail it to us along with your original receipt.

If I can assist you further, please contact me again. Thank you for being a loyal, valued customer.

Yours Truly,
Paul Russell
Customer service representative

TAILWIND AIRLINES

Please allow up to 30 days for settlement.

Maggie Flowers June 10
Please sign your name here Date