To: Valued Customers From: Skinner's Landscaping Subject: Spring has sprung!

Dear valued customers,

We're sure you've noticed that plants are growing and flowers are blooming once again! The frost is gone and spring has come! We here at Skinner‘s Landscaping offer a _____(1) of services. You can count on us to keep your yard beautiful and well-maintained _____(2) the summer by mowing the grass, picking up leaves, and planting flowers. _____(3) than spend all that time working outside, relax with a glass of lemonade while we landscape your property for you. To book our service, call us between 9 AM — 6 PM, Monday through Friday. If you are a returning customer, you will get a discount. _____(4).

Sincerely,

Skinner's Landscaping Customer Service Team

Attention all Club Members

The Highland Country Club regretfully informs all members that our pool will be closed from July 15 to August 25. While fixing a broken pipe, maintenance workers found a major problem with the filtration system. Unfortunately, this problem is quite complex and requires the work of a plumbing specialist. Because its plumbers are unexpectedly busy at the moment, QuickFix Plumbers, the only company that offers the service we need, will not be able to help us for another two weeks. We are terribly sorry for the inconvenience, and are willing to refund the cost of one month's club membership to all individuals who paid for the 3-month Summer Membership.
Because we already offer a twenty percent discount to all members who sign up for the 1-year membership, we will not be offering these individuals a refund. Anyone who has questions or comments about the change should contacts Melvin Woods at 869-654-9874.

Dear Ms. Knight,

Thank you for giving Vacation Planners the opportunity to make your travel arrangements for your trip to Italy. We are confident that you will be very pleased with the destinations and accommodations we chose for you.

Since you mentioned in your initial telephone call that your family was interested in Italian cooking, for your stay in Rome, we booked a special tour of an authentic Italian restaurant, where an Italian chef will teach you how to prepare a traditional five-course Italian meal. As promised, we did not charge you for this activity.

We recommend that you review the enclosed itinerary and e-mail us immediately, if you have any questions or would like to make any changes. Note: a $50 fee will be applied to any changes you make.

We look forward to hearing from you and hope that you will afford us the opportunity to help you plan your next vacation or business trip. And don't forget to take a look at the enclosed brochure, which highlights all the special deals we'll be offering this summer. Thank you.

Sincerely,

Patrick Anderson
Travel Associate
Vacation Planners

. For more information on traveling to Italy, visit our new website at www.vacationplanners.com/Italy.