February 9
Dear Ms. Lake,

I would like your final approval for a customer relationship management seminar we are planning in March. This seminar _____(1) a great reference to the planned reorganization of the Customer Service Department.

Our target attendance is 200, including both existing and _____(2) customers. The aim of this seminar is to discuss the strong points of our current customer service and expected improvements in order to apply those ideas to the following reorganization.

Please look at the attached outline of the seminar for details. _____(3). Otherwise, I would appreciate it if I could have your signature at the bottom of the sheet by this week once you fully understand our plan.

I look forward to _____(4) your approval.

Reece Anderson
Are you at the caterer’s yet?
3:35

Amy Goldman
I’m on my way over there now.
3:40

Reece Anderson
OK, good. The Leville branch just confirmed that they’re coming to the banquet.
3:41

Amy Goldman
So, we need to order more food?
3:41

Reece Anderson
Yes, for approximately 50 extra people. Also, let’s switch the dessert.
3:43

Amy Goldman
Do you have anything in mind?
3:47

Reece Anderson
Something light. Maybe a fruit salad.
3:50

Amy Goldman
No problem. I saw something like that on the menu earlier.
3:51

To: Joseph Kim, Andrew Smith, Anna Gleason
From: Robert Luna
Date: May 8
Subject: Welcome

Hi, everyone.

Welcome to Duncan, Inc. where we strive to provide the best quality and safest mini cars, dolls, and puzzles for both children and adults. We at Duncan are all glad to have you working with us in the Sales Department. On your first day, you are to come to the Human Resources Department, where you will be issued your corporate ID. You will also have a tour around the corporate building with Michelle Williams, our human resources assistant director.

Attending new employee training sessions, which will take place on May 17, is also mandatory. Your department manager will contact you regarding the location and time of the training sessions. Again, welcome to Duncan, Inc.!

Regards,
Robert Luna

To: Joseph Kim, Andrew Smith, Anna Gleason
From: Christopher Page
Date: May 14
Subject: Training Sessions

Hello,

I hope you guys are getting used to working at Duncan, Inc. This e-mail is in regard to the upcoming training sessions for you. The sessions will take place in the conference room on the third floor at 1:30 P.M. On the next day of the training sessions, a brief welcome party for all new employees will also be held. Please try to show up at Postio Diner at 6:00 P.M.

Sincerely,
Christopher Page

To: Christopher Page
From: Laura Morgan
Date: May 21
Subject: Your business proposal

Dear Mr. Page,

Thank you for choosing Postio Diner for your company’s recent party for your new employees. I hope everyone had a good time at my establishment. As we discussed at the party, we at Postio will be happy to provide food at your annual celebration to take place in June at your company’s conference room. Please pay a visit again to talk about the terms and conditions of the contract.

Thank you,
Laura Morgan