To: Margo Sloane (msloane@bowenassociates.com)
From: Jan Fitch (jfitch@bowenassociates.com)
Subject: Equipment delivery
Date: October 11

Mr. Jurgens at the new branch called to say that the office equipment we ordered from Filepros arrived on October 9. He and the technicians are now busy installing the machinery. Unfortunately, I learned that the shipment of other items from Draper _____(1) longer. The earliest they can guarantee delivery is after October 16, which could force us to delay our opening to October 25. If management prefers, we can _____(2) the order. I have asked Mr. Sampson, one of our suppliers, _____(3) if he can get the needed items at short notice. He understands the situation and has confirmed that he can obtain the materials immediately. _____(4). I will wait for word from you regarding the Draper order and will keep sending you updates.

Our goal is to provide tourists visiting our city with the following services.

* Information on the city including tourist attractions.

* Free Interpretation
- English-speaking volunteers are on call 24 hours a day.

* City Tour Bus
- The City Tour Bus runs a course that covers major points of interest in the city.
- Buses come every 30 minutes.
- It usually takes 2 hours to finish the tour.

To find more about the center, visit our website at www.infocenter.com.

Join the ITS Environmental Research Team

Duties: Are you interested in research on the impact of carbon emissions on the environment? If so, we have a challenging opportunity for you. Reporting to the Environmental Section Director, you will plan and implement Regional Environmental Assessment Projects with a particular emphasis on evaluating the impact of current global carbon emissions on ecosystems. You will also provide scientific advice to engineers, biologists, and technicians on Environmental Management Permits.

Qualifications: Strong analytical and interpersonal skills. Qualified applicants will have a Bachelor's degree in biology or environmental sciences and two years' related experience. Please send your resume and cover letter to our Personnel Manager, Sharon Risby, at sharon@ITS.com. If you want to learn more about the position, please visit our website at www.itsenvironment.com.

MUSICAL RECORDINGS BY: SHAWNA KRALL

Midsummer Day's Dream
Krall's first recorded album from the 1980s is a collection of mostly self-written songs, with some composed by collaborator Ken Lewes. The album sold 3.5 million copies and propelled Krall to fame.

Listen Here
In her second album, Krall collaborated again with Ken Lewes, and two songs they wrote together became number one hits. The album's strong social commentary appealed to many fans.

The Temptation
Many called Krall's third album her best work yet, citing the interesting musical arrangements and intelligent lyrics written by Ken Lewes. Despite receiving the most critical acclaim, the album sold only moderately well and "Bright Days Ahead" was the sole song on it to make the top ten list.

Little Thoughts
After taking a break from the industry, Krall came back with this reflective album. Critical reviews were mixed, but fans appreciated its similarity to some of Krall's early work. The album sold 28 million copies, and all songs were written in collaboration with Ken Lewes.

On The Whole: For her fifth release, Krall has re-recorded ten of her most famous songs with a live orchestra. The album contains two new songs written by Krall and Lewes.

http://www.musictalkmelissa.com

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Join us every Sunday at 7:30 P.M. for a livestream broadcast of Music Talk with Melissa! Catch up on old shows by clicking on the "Episodes" tab above.

Weekly show for: August 9

Join Melissa Oliver for song reviews, music news, and a live interview with musician and songwriter Shawna Krall. Born in Halifax, Nova Scotia, Krall's career has spanned decades. She will be here to perform one of two new songs from her fifth album, which was written with partner Ken Lewes. Entitled "The Beginning of the End," the song is already at number three on world music charts. She will also discuss her previous work and plans for an international tour starting on August 28. The episode will be rebroadcast at the same time on August 10 and 11.

TO: Melissa Oliver
FROM: Brian Rivers
SUBJECT: Work offer
DATE: August 12

Dear Ms. Oliver,

I produce and direct documentary programs for The Music Network. I am currently working on preparations for a series about popular musicians that have been culturally influential. We hope to interview many artists like Ms. Krall on our show. I missed your livestream interview with Ms. Krall but caught the episode on its next showing and thoroughly enjoyed it. I was very impressed with your rapport with Ms. Krall.

I am looking to cast an interviewer for our series. My colleagues and I would like to know if you would be interested in filling this role. If so, I can provide you with further details.

Regards,

Brian Rivers

Protect Yourself with PFS

PFS is a safety systems contractor specializing in the installation of fire alarms and sprinklers for residential and corporate clients located in downtown New York. We ensure quality workmanship that is in compliance with municipal building codes. Furthermore, our work is executed promptly, and we guarantee our clients' satisfaction. If there are demands for repairs or adjustments to our work, we will take care of them within 48 hours, assuring the safety of your office or your commercial or industrial facility.

If you would like to learn about the pre-action, wet pipe, dry pipe, and deluge sprinkler systems we offer, call us at 555-5324 or visit our Web site at: www.pfssystems.com, where you can also fill out a service request form.

PFS Service Request Form

Name: Gwyneth Pierce
E-mail: gpierce@spspa.com
Phone: 555-9622
Address: 84 William Street, New York, NY 10038
Company: Serene Peace Spa

Details:
I would like to replace my outdated deluge sprinkler system. I was on your site reading about the different types of sprinklers available. I think wet pipe sprinklers would be good to have in each treatment room of my spa as they seem to be low-maintenance and more cost-efficient than a dry-pipe system. However, the lobby of my business contains a lot of valuable items that could easily be damaged if the sprinklers were to go off accidentally. I read that pre-action systems are far less sensitive than other types of sprinklers and will only go off when temperatures reach those of an actual fire. So, I'd like to have a pre-action system installed in this area only.

TO: John Boone
FROM: Gwyneth Pierce
SUBJECT: Problem
DATE: April 15

Hello,

I didn't have time to check everything before you and the installation crew left yesterday, but I noticed a problem this morning. I requested a different type of sprinkler system for the lobby, but the one installed is the same as the ones in the other rooms. I checked my request form, and the information is there. So, I would like the system to be changed to the one initially asked for as soon as possible. Please let me know when I can expect the work to be corrected.

Regards,

Gwyneth Pierce