Thi thử TOEIC
Đề ngày 08/07/2019

Thời gian làm bài: 16 phút

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Mark your answer on your answer sheet.
Mark your answer on your answer sheet.


5. What service is being promoted?
6. What should be done to arrange the service?
7. When is a discount available?


8. Membership at the exclusive sports club _____ benefits ranging from the use of all sports equipment to discounted rates at the club's restaurant and bar.
9. She often drives very _____ so she rarely causes accidents.
10. Dr. Masahiro Sato was the featured speaker at last month's international _____ on economic policy.


Questions 11 - 13:

Reading text:

To: All employees

From: Management

This is a reminder about the next general meeting. There will be a meeting for employees _____(1) 9:30 a.m. on Wednesday, June 25th.

All employees must attend. Please _____(2) John Fisher in the payroll office if you cannot attend.

If you have not told him _____(3), please tell him before Tuesday afternoon.

The meeting will be held in the main conference room.

11. (1)
12. (2)
13. (3)


Questions 14 - 15:

Reading text:

Dear Mr. Jorgensen,

We are sorry to hear that you have been experiencing problems with your new Okawa desktop computer. While we usually require our customers to contact their Okawa service provider in the event of a problem, we recognize that, in your case, this would be impossible, since you are currently living abroad. Therefore, if you will carefully package the unit in its original carton and send it to us, our Okawa experts will examine it thoroughly to determine the source of the problem.
If it turns out that the problem requires a few minor adjustments, we will make the necessary repairs and return the computer to you within thirty days. If we determine that the unit is defective, we will send you an immediate replacement. Please remember to remove all important files from your hard drive to ensure that you do not lose them in the event that repairs are made.
Again, I am sorry that you experienced this inconvenience and thank you for purchasing an Okawa computer.

Harold Plume
Service Department

14. Why didn't Mr. Jorgensen take the computer to a service center?
15. What is NOT one of the actions the company offers to take?


Questions 16 - 20:

Reading text 1:

From: Gail Rogers(
To: John Harlow (
Date: June 21
Subject: Problems with the network

Dear Mr. Harlow,

I don't know if you've received other complaints already this morning, but at the moment I'm being denied access to the company's network. I've never experienced something like this before. My co-worker, Jim Stevens, said he was having the same problem. When I enter my employee ID and password, I receive this message: Employee ID invalid. I'm positive that I'm entering the correct ID, so I don't know why I can't access the network. I tried to contact the Computer Technician, but he hasn't replied to my emails. I was hoping that you would be able to help me, since you're the Technology Supervisor. I would really appreciate any assistance you can provide at this time.


Reading text 2:

From: John Harlow (
To: Gail Rogers (
Date: June 21
Subject: Re: Problems with the network

Hi Gail,

I'm sorry that I did not reply sooner, but one of the computers on the fifth floor unexpectedly shut down and I had to investigate the cause. Our Computer Technician, Thomas Benson, has the flu and will not be in the office for the rest of the week. I have heard from many other employees today, and they all mentioned the same error message. I think the problem might be that we updated our computer security system, but I can't be certain until I do a little more research. I'm not sure why, but we seem to be having a lot of problems with our computers lately. This is the tenth complaint I've received this morning. I have scheduled a meeting with the Administrative Supervisor, Philip Downs, at 3 p.m. He should be able to tell me how to fix the problem. Usually, the kind of error message you describe appears when there is something wrong with the security settings. In the meantime, I recommend that you save all of your current files on a hard disk because there is a possibility that we will have to erase your hard drive. If you have any questions before 5 p.m., you can reach me at ext. #5498.

John Harlow
Technology Supervisor

16. What is TRUE about Gail Rogers' computer problem?
17. Who did Gail Rogers try to contact first?
18. In the first e-mail, the word "denied" is closest in meaning to
19. How does John Harlow plan to resolve the problem?
20. What is Gail Rogers advised to do?

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