Thi thử TOEIC
Đề ngày 30/08/2018

Thời gian làm bài: 19 phút

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Mark your answer on your answer sheet.
Mark your answer on your answer sheet.


5. What is wrong with the woman?
6. What does the man tell the woman?
7. What is true about the woman?


8. When will the old furniture be moved?
9. What will the listeners do this Friday?
10. What are the employees asked to do as they leave?


11. Management consultants often stress _____ rewarding dedicated employees raises workplace morale.
12. In a recent public health survey, 7 out of 10 respondents said they feel _____ and healthier now than they did 2 years ago.
13. A commercial delegation of prospective investors from the U. S. is _____ to visit India very shortly.


Questions 14 - 16:

Reading text:

To: Betsy Barnes

From: Lighting Limited Customer Service

Subject: Your order

Dear Betsy Barnes,

We have received your message about your recent order of a desk lamp with a glass shade. You state that the _____(1) arrived in damaged condition.

We will be happy to replace the damaged merchandise at no extra _____(2) to you.

You will not have to pay anything. Simply place the damaged item back in the box and affix the "postage paid" sticker to the outside. As soon as we receive it, a replacement lamp will be _____(3) sent to you.

We are sorry for any inconvenience this may have caused.

Manuel Gozanlez

Lighting Limited Customer Service Associate

14. (1)
15. (2)
16. (3)


Questions 17 - 19:

Reading text:

From: Danny Tebbe (
Sent: Mon 1/17/08 10:03 AM
To: All employees (
Subject: Potluck


Who: Everyone with an interest in learning more about the publishing world

When: Friday, March 9, 2008, 4:00- 6:30 PM

Where: 305 Russell (Main Hall)

What: An informal potluck. Bring a dish/side/dessert/drink to pass around (plates/cups/utensils will be provided). After dinner, the Publishing Manager of McGlow Valerie Keneman will share with us her experience in the publishing world. If you want to know more about the world of publishing, want to mingle with colleagues you haven't met yet, and want some free food with stimulating conversation, then please join us!


Danny Tebbe

17. Who is the event intended for?
18. Who is invited as a guest at the event?
19. What is NOT the purpose of the event?


Questions 20 - 24:

Reading text 1:

From: Howard Hilton
To: Margaret Willow
Subject: Defective Printer

Dear Mrs. Willow,

My company, Pip Imaging, purchased an Easy Jet 1435 printer from your company four weeks ago. Three weeks ago, an employee reported that the printer turned off every time she tried to print on both sides. A week after the problem was reported, a repairman came to the office to fix the problem. After spending an entire day taking apart the machine, he determined that the printer was missing an important screw. It is critical that we have a functioning printer in order to provide our customers with quality photocopies. Therefore, it is important that we fix this problem as soon as possible. We will be closing temporarily in two weeks from June 23rd to July 2nd, while we change locations, and we would like to resolve this problem before then.

Howard Hilton
Technical Director

Reading text 2:

To: Howard Hilton
From: Margaret Willow

Dear Mr. Hilton,

First, I would like to apologize for the problem you encountered with your printer. This is the first defective product that we have ever been made aware of , and we have already contacted the Director of Production, Glen Milton, to investigate the current production practices for all Easy Jet 1435 printers. We certainly want to resolve this problem as quickly as possible. We are happy to pay for all repair costs, as well as all shipping fees. Please put the printer in its original box and send it to the Product Repair Department. The address for this department is provided in the Owner's Instruction Manual that came with the printer. We will have a specialist take a look at the machine immediately. You should have a working printer within three to four weeks. Please feel free to contact me at any time, should you have questions or comments.

Margaret Willow
Director, Customer Relations, Easy Jet Office Supplies

20. How long ago did Pip Imaging purchase the printer?
21. What kind of business is Pip Imaging most likely?
22. According to the first email, when does the printer shut down?
23. What should Howard Hilton do before returning the product?
24. Why might Howard Hilton not be satisfied with Margaret Willow's offer?

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