Thi thử TOEIC
Đề thi TOEIC rút gọn ngày 22/02/2021

To: Margaret Berdan

From: Spring Flower Hotel Management

Subject: Your reservation

Dear Ms. Berdan,

Thank you for making a reservation at the Spring Flower Hotel for the nights of May 11-14. We suggest that you call the hotel _____(1) your reservation 24 hours in advance.

Payment in full is required at the time you check _____(2), before we can give you your room key.

Remember, your status as a guest at the Spring Flower Hotel _____(3) you to unlimited use of the hotel fitness room and swimming pool.

We look forward to seeing you.

Sincerely,

The Spring Flower Hotel Management Office

Waldorf Books is excited to announce it will be offering a new print-on-demand publishing service. The company has created a database of all the major and minor book titles in the world and developed a program that can access electronic versions of these books. If a customer is unable to find a book in paperback or hardcover in the store, he can go to the Print-On-Demand kiosk and with the push of a button print a copy of the book without ever leaving the store! This new technology has a couple of advantages: customers can choose from a more extensive selection of books, and the final product is cheaper. The service is especially useful for individuals who are most interested in less popular titles by relatively unknown authors. The print-on-demand service will be available at all Waldorf Books stores starting this September.

Santos Office Cleaners
112 Main St.
Windsor, Ontario

December 15, 20--

Mr. James Harrison
17 Hartland Road
Windsor, Ontario

Dear Mr. Harrison,

We are very sorry that you have decided to cancel your cleaning service contract with us. In order to assure that we provide our customers with the best possible service, we always try to determine the reasons for contract cancellations. Please take a few minutes to fill out the enclosed form. This is for our information only; completing the form does not obligate you to buy any product or enter into any new agreement with our company. We appreciate your cooperation. If at any time in the future you decide to renew your contract with us, please don't hesitate to contact me.

Sincerely,
Rosa Santos
Owner

Santos Office Cleaners
Customer Questionnaire

Date contract signed: March 23, 20--

Type of facility:
single office
office building
private home
other

Frequency of service:
daily
weekly
monthly
other

Reason for contract cancellation (choose one):
no longer need service
signed contract with a different company
payment dispute not satisfactorily resolved
specific complaint not resolved
other

Comments: I was always satisfied with the service provided by your employees. However, I am frustrated by your inability to resole the payment issues.