MEMO

To: Miriam Ketonen, Office Manager

From: Jason Roberts, Assistant Office Manager

Re: Photocopier

There have been recurring problems with the office photocopier, particularly with paper jams. I believe the problem is with the type of machine we have. A machine of this size simply does not have the capacity to handle the amount of copying we normally do. Obviously we can't _____(1) the number of copies we make.

I suggest that it's time to order a larger and _____(2) machine.

I have looked through the catalogs and discovered several machines that I think would suit our needs. I have selected the most _____(3) ones, as I know we have a limited amount of money to spend.

Since you are in charge of making large purchases like this, I will need our approval before I go ahead and place the order. Let me know which of the machines you think is best, and I will fill out the purchase order.

Thanks.

John and his three friends decided to join the army. When they went to the army office, the army doctor began checking their height and weight. John was a bit embarrassed because he was thin and weighed only 65 kg. Andy was also embarrassed because he was the shortest. After the doctor's check up, the boys began training.

To: mary@acme.com
From: fred@acme.com
Subject: software training

Mary,

As you know, we have decided to replace our old software with a new program that will facilitate our work better. Although the new software is not technically difficult to use, it is significantly different from our old software. The entire staff will need to be trained to use it. Of course, not everyone can attend a training session together, because we need some staff members to be in the office at all times. The trainer suggests that each person attend one training session and one follow-up session. The sessions will last three to four hours each. The trainer can be here once a week. Please develop a training schedule so that everyone can be trained over the next two months. Thank you.

Fred

To: fred@acme.com
From: mary@acme.com
Subject: re: software training

Fred,

I have written up a schedule that will facilitate the training process. There will be eight weekly training sessions all together. Since we have four departments, the easiest way is to send one person from each department to each training session during the first month. Of course it will be a different person each week. We can repeat the process during the second month for the follow-up sessions. This way everyone will have a chance to develop his or her skills on the new software. I am attaching a copy of the schedule. Please let me know what you think.

Mary

To: Holiday Hotel (Hotel@hhtel.com)
From: Morris Knowles (mknow@bayanet.com)
Subject: Check-out policy
Date: November 4 2006

Dear Sir,

I recently made an online reservation, but I have just realized that I do not know your check-out policy. I would like to leave around lunch time. In fact, I plan to have a lunchtime business meeting in the hotel restaurant before leaving. I really don't want to carry my bags with me during the meeting. Is it possible to check out at around 2:00 p.m.?

Sincerely,
Morris Knowles

To: mknowles@bayanet.com
From: Hotel@hhtel.com
Subject: Re: Check-out policy
Date: November 5 2006

Dear Mr. Knowles,

Here is a copy of our check-out policy.

Holiday Hotel Check-out Procedure
Thank you for staying at Holiday Hotel. We hope you have enjoyed your stay. Please note that check-out time is 11:00 a.m. If you have pre-paid for your room, simply leave your key on the dresser and have a nice day. If you have not pre-paid, you may pay the receptionist by check or credit card in the hotel lobby. If you need assistance, you may dial the hotel secretary on extension 611.

I'm afraid you will need to leave your room by our check-out time of 11:00 a.m. However, we would be happy to store your luggage at the front desk while you conduct your meeting.