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Thi thử TOEIC
Đề ngày 14/02/2020

Thời gian làm bài: 40 phút

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PART 1

1.
2.

PART 2

3.
Mark your answer on your answer sheet.
4.
Mark your answer on your answer sheet.
5.
Mark your answer on your answer sheet.
6.
Mark your answer on your answer sheet.

PART 3

7. Why did Mr. Cho stop work?
8. When did Mr. Cho stop work?
9. Why did the speakers like Mr. Cho?
10. What does the man think of the current lobby?
11. What might be disruptive to the business?
12. When will the new lobby be finished?
13. What are the speakers mainly discussing?
14. Why is the man upset?
15. What does the woman offer to do?

PART 4

16. What is the purpose of the talk?
17. What does the speaker mean when she says, "the park is quite large"?
18. What does the speaker offer to do?
19. Who most likely are the listeners?
20. What does the speaker mean when he says, "We don't need to discuss pay increases today"?
21. What does the speaker tell listeners to do?
22. Why does the speaker thank Kendall Construction?
23. Look at the graphic. Which exhibit is not a permanent one?
24. What are listeners asked to do?

PART 5

25. Students will also have the opportunity to present _____ products to scientists at the Johnson Space Center.
26. Mr. Keating _____ Rick Chang as officer-in-charge for the duration of his European business trip last Wednesday.
27. The cosmetics division is considering _____ a product line for men, which will probably include facial creams and concealers.
28. Mr. Evan has _____ that the contract with Value Software Co. be renewed.
29. The enclosed documents summarize _____ changes to the existing overtime regulations.
30. Each customer is regrettably limited to one discount coupon per _____ during the sales promotion.
31. This process of integration has, of course, a range of _____ for policymakers.
32. This is done without any change to procedures, operations or added value; it is done by merely changing book _____

PART 6

Questions 33 - 36:

Reading text:

May 30

Cayman Interior Decorating
23 Arbor Drive
Cleveland, Ohio, 39005

Dear Mr. Maximus,

I am writing to _____(1) you and your crew for redecorating the interior of our lobby. The results are even better than we had initially expected. _____(2). Overall, our guests appreciate the new look, and they love the authentic 1920s _____(3) and the comfortable furniture.

We thought we’d mention that the hotel intends to renovate the guest rooms. If things go according to plan, we expect to begin renovating next month. In addition, we _____(4) expanding the business center on the second floor. More space will be allocated to permit the installation of new facilities.

I would like to contact you again once our plans become more definite. We hope that your calendar will permit you to work for us when we are ready.

I look forward to hearing from you soon.

Sincerely,
Devon Green
Manager, Nuance Hotel

33. (1)
34. (2)
35. (3)
36. (4)

PART 7

Questions 37 - 38:

Reading text:

Sandra Fuller [2:23]
 Thank you again for planning such a good client visit with the representatives from IPD Toy Incorporated. I'm quite impressed.

 

Brent Cavanaugh [2:25]
 I'm glad to hear that. They seemed interested in placing an order for some of the toy lines that I described during my presentation.

 

Sandra Fuller [2:27]
 Oh, didn't you know? They contacted us this morning to say they have decided to carry our Happy Abbey Doll line in all their stores globally.

 

Sandra Fuller [2:28]
 They think that there may be a market for the dolls and have agreed to order 500 units to start.

 

Brent Cavanaugh [2:29]
 That's great! This could really help us establish our brand internationally.

37. At 2:27, what does Ms. Fuller mean when she writes, "Oh, didn't you know"?
38. What can be inferred about IPD Toy Incorporated?
Questions 39 - 42:

Reading text:

Gina Adenan [10:09 A.M.] I just got word from the boss. A manufacturing problem discovered at our Maryland factory will lead to an immediate recall of all T-20 and T-21 model toasters our company sold in the past year.
Hal Anderson [10:12 A.M.] I heard about that issue earlier this morning. A recall is going to be a huge undertaking. We'll have to post a notice in some major newspapers.
Oliver Lee [10:14 A.M] That's right. And we'll also have to put the same information on our Web site.
Hal Anderson [10:16 A.M.] That would be the best way to reach our customers abroad. Katie, can you draft an announcement if I forward you all of the details?
Katie Ford [10:19 A.M.] Of course. I'll put it together as quickly as I can and get a list of press contacts from marketing.
Gina Adenan [10:22 A.M.] Thanks, Katie. Oliver, as you are running the call center, you'll need to train your staff to handle inquiries regarding the recall. There will be a lot of calls from the public, I'm sure.
Oliver Lee [10:25 A.M.] I'll get right on it. We dealt with a similar issue three years ago, so I know what needs to be done.
Gina Adenan [10:28 A.M.] Okay, thanks everyone. It sounds like we should be able to handle everything.

39. What is NOT mentioned as a way to handle the recall?
40. What is suggested about the company?
41. What can be inferred about Mr. Lee?
42. At 10:25 A.M., what does Mr. Lee most likely mean when he writes, "I'll get right on it"?

PART 7

Questions 43 - 47:

Reading text 1:

Stockton, May 9 – A 1,200-square-foot branch of the popular Florida-based clothing and accessories store Fresh & Sharp will be opening in Stockton's Old Ridge Mall this year. Construction is due to commence today. The store will be situated in the space that housed an Always Good Supermarket until recently. Old Ridge Mall spokesperson Christian Cabot said that expectations for Fresh & Sharp are high as other branches of the store have routinely demonstrated strong performance. "We are confident that it will be an excellent addition to our collection of quality retailers, and we've placed it in a central location accordingly." The date of Fresh & Sharp's grand opening event is expected to be announced later this month.

Reading text 2:

Fresh & Sharp Grand Opening Sale
 Old Ridge Mall, Ground Floor
 Friday, September 9

Our new store is finally finished and ready for business. Please join us in celebrating our grand opening event while taking advantage of some amazing prices!

All T-shirts only $10 each!
 50% off specially marked accessories!
 30% off select sweaters and jackets!
 20% off all denim and dresses!

Spend over $200 and get an additional 10 percent off the total price of your purchases after tax.

*Members with 10,000 loyalty points or more accumulated from any of our locations will receive a free Fresh & Sharp tote bag!

Doors open at 10 A.M.

Reading text 3:

Fresh & Sharp
 Old Ridge Mall, Stockton
 Store 65

Customer: Patricia Jones, Member #054532

Date/Time: 09.09/12:44 P.M. Cashier: Jules 0198

6734342 V-neck T-shirt $10.00
5632563 Wool sweater $52.00 $36.40
(Item discount $15.60)
934342 Embellished T-shirt $10.00
43545 Locket pendant $25.50
45485 Spiral hoop earrings $15.76 $7.88
(Item discount $7.88)
947234 M-size boot cut jeans $84.00 $67.20
(Item discount $16.80)
Subtotal $156.98
Tax $10.99
Total $167.97

Loyalty Points Earned This Time: 1,150
 Total Loyalty Points: 8,534

Thank you for shopping at Fresh & Sharp.
 Please note that we do not provide refunds for returned items. However, we will allow customers to exchange items that retain their original tags for items of equal value for up to 14 days after purchase. Alternatively, store credit valid for a period of six months may be issued.

43. What is the purpose of the article?
44. In the article, the word "performance" is closest in meaning to
45. According to the advertisement, what is true about the sale?
46. What is suggested about Always Good Supermarket?
47. What is indicated about Ms. Jones?
Questions 48 - 52:

Reading text 1:

To: Customer Service
From: Maggie Flowers
Date: May 29
 Subject: Compensation
 Attachment: Rental receipt

Dear Customer Service,

On May 25, I was scheduled to fly on Flight 535 from Cleveland to Pittsburgh. However, the flight was canceled due to mechanical problems. While at the aiport, I was promised a flight voucher as compensation for the inconvenience. I never claimed it and would like to follow up now. Also, I'd like reimbursement for an incurred expense. I had a job interview to attend and could not wait until the following day. So, I rented a car and drove to my destination. I have attached a copy of the rental receipt in case you need it.

I hope you can help me resolve this matter.

Sincerely,
 Maggie Flowers

Reading text 2:

To: Maggie Flowers
From: Customer service
Date: June 8
 Attachment: reimbursement_form
 Subject: Re: Compensation

Dear Ms. Flowers,

I am sorry to hear of your inconvenience. Let me correct the situation.

First, our system indicates that you are entitled to the voucher. We normally tell customers that they will get it within four weeks. I apologize if our airline staff failed to convey this information properly at the time your flight was canceled. The voucher has been mailed and should arrive shortly. Second, all of the passengers on your flight were offered a night's stay at an airport hotel. Our policy states that we can reimburse a passenger with exceptional circumstances up to the price of the hotel stay. Your situation qualifies since the car rental amount was less than this cost. To proceed, complete the attached form and mail it to us along with your original receipt.

If I can assist you further, please contact me again. Thank you for being a loyal, valued customer.

Yours Truly,
 Paul Russell
 Customer service representative

Reading text 3:

TAILWIND AIRLINES

Please allow up to 30 days for settlement.

Name: Maggie Flowers Membership rewards no.: 4793345
Address: 12704 Gruss Court, Cleveland, OH 44018 Tel: 555-2348
E-mail: m.flo@fastmail.com
Type of claim:☐ Damage ☐ Loss ☒ Reimbursement
Amount of claim: $135.00
Flight no.: 535 Date: May 25
Origin: Cleveland, OH Destination: Pittsburgh, Paige
Please explain the reason(s) for your claim:
My flight was canceled, and I'd like to be reimbursed for some expenses.
Supporting documents (please attach): Car rental receipt

Maggie Flowers June 10
 Please sign your name here Date

48. Why did Ms. Flowers write the e-mail?
49. What does Mr. Russel ask Ms. Flowers to provide?
50. In the second e-mail, the word "convey" is closest in meaning to
51. What is indicated about passengers to the canceled flight?
52. What does the form indicate about Ms. Flowers?

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