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Đề thi TOEIC rút gọn ngày 04/12/2020

To: Janet Boyle (jboyle55@overmail.net)
From: Customer Service (service@lagoonair.com)
Subject: Your inquiry
Date: July 29
Attachment: Baggage claim form

Dear Ms. Boyle,

This is in reply to your inquiry about _____(1) baggage. Problems involving luggage on domestic flights must be reported to airline personnel at an airport within 48 hours of flight arrival.

However, if you have flown in from outside the country, you may report any destruction to your luggage to claims@lagoonair.com using the attached form. Claims can also be _____(2) in person at an airline office. _____(3). The airline will not grant any claim made more than 14 days following your flight.

Lagoon Airlines is not liable for any harm to luggage that is of poor quality or possesses an inherent defect. _____(4), reimbursement for repairs is not offered for minor wear and tear.

Sincerely,

Lagoon Airlines Customer Service

Frank Cameron 2:22 P.M.
Have you heard when production on the new laptop will begin?

 

Liz Cohen 2:24 P.M.
I called Stan Lowell, and he said he can't get things started at the factory for at least another four weeks.

 

Frank Cameron 2:26 P.M.
That's not good news. What’s causing the delay?

 

Liz Cohen 2:28 P.M.
He says the plant can't proceed until the engineering department finishes testing the product. It's taking them longer than anticipated.

 

Frank Cameron 2:29 P.M.
But we're scheduled to ship the computers to stores at the beginning of next month. Do you think that it will be possible to meet that target?

 

Liz Cohen 2:31 P.M.
Not a chance given the current situation.

 

Frank Cameron 2:33 P.M.
I see. How do you think the sales representatives will take the news?

 

Liz Cohen 2:34 P.M.
They'll be fine as long as we inform them in advance. At this point, we just need to focus on shipping the best possible product to market, even if it is a bit late.

To: Kathryn Hale
From: Stacy Mott
Subject: Budget Proposal

Dear Ms. Hale,

After reviewing last year's budget figures, I would like to propose a few changes to this year's budget plan. If these changes are accepted, I predict that the company will reduce its operation costs by approximately 40 percent. First, I noticed that the company allocated one fourth of its total budget to purchasing office supplies. Of the office supplies that we purchase each year, paper is by far the most expensive. I think that requiring all employees to print documents on both sides of the paper will significantly cut down on costs. Second, the company currently employs 200 people; however, only about 150 people are needed for the company to function properly. Therefore, I propose the company reduces its workforce by 50 people before the start of the next fiscal year. I realize that this second proposal may seem drastic, but according to my estimates, if the company does not significantly cut costs by the end of December 2008, it will be forced to file for bankruptcy.

Sincerely,

Stacy Mott
Financial Advisor

Advanced Financial
244 Harbor Rd.
Portland, ME

June 22, 2007

Dear Mr. Benson,

I have written to you several times over the past two months requesting an explanation on why you have failed to bring your account with us up-to-date.

By ignoring these requests, you are damaging the excellent credit record you had previously maintained with our company. In addition, every month that you fail to pay your account, you receive a $25 late payment fee. As of the date of this letter, your account balance is $235.04.

Unless I hear from you within ten days, I will have no other choice but to turn your account over to a debt collection agency. I am sorry that we must take such drastic action but I am afraid you leave us no choice. You can preserve your credit rating by sending us a check for the amount stated above.

Sincerely,

Ross Gunter
Director of Accounting
Advanced Financial

Advanced Financial
244 Harbor Rd.
Portland, ME

July 8, 2007

Dear Mr. Benson

Thank you for your letter. You deserve an explanation for what went wrong in our accounting department, and I hope that this letter will help resolve our recent error. It has taken a lot of time to find out what happened, so please accept our apologies for the delay in this response.

A thorough look at our records revealed that we did receive your April payment on time, as you stated in your letter of June 25. However, it was credited to an account which bears a similar name to yours. Therefore, we began sending you our standard notices requesting payment, in keeping with our routine policy.

I am sorry for all the distress we have caused you. You have been a valued customer of ours for a long time and we appreciate your understanding. To express our sincerest apologies, we would like to send you a $175 gift certificate to The Wilson Spa and Massage Center.

Sincerely,

Ross Gunter
Director of Accounting,
Advanced Financial

AUCKLAND RESIDENTS CAN NOW SAVE MONEY WITH WHEEL-PALS!

Wheel-Pals, the world's most popular carpooling program, has arrived in Auckland! Download the application today onto your mobile phone, device, or computer, and find out how easy it is to save money on transportation! The application connects you with other users in your area that are interested in carpooling at specific times. All our members undergo a screening process and can post reviews about other passengers and drivers. With fees starting as low as $6 per month for a basic package, Wheel-Pals is sure to be as popular here in Auckland as it is in Brisbane, Sydney, and Melbourne! Go to www.wheelpals.com for more details.

USER REVIEW: Wheel-Pals Carpooling Application
By Jason Diaz (jdiaz@vastpost.co.au)
★★★★☆

Wheel-Pals recently launched its service in the Auckland area, and having already used the application while living in Brisbane, I was one of the first to sign up. As before, I purchased the basic package because, in the past, it had enough services to help me form carpool groups with other drivers or riders that live nearby. However, I don't think Wheel-Pals has done enough to promote its launch in this area. I sometimes find it difficult to find people to carpool with. In Brisbane, I only drove my car to work once or twice a week, but now I have to do it more often. Also, few people that I know locally are even aware of the application.

TO Jason Diaz
FROM Adele Simmonds
SUBJECT Thanks for the review!
DATE May 29

Dear Mr. Diaz,

My name is Adele Simmonds and I'm a public relations representative for Wheel-Pals. I recently came across an online review you left about our application. On behalf of the company, thank you for taking the time to leave the comment. We appreciate your concerns and have decided to take steps to market the program further in your area.

As a token of thanks for your review, you will receive points that you can use like cash to pay for your subscription or any of our other services. The points will show up in the application the next time you log in.

Thank you again, and we hope you will continue to find Wheel-Pals useful.

Regards,

Adele Simmonds
Regional PR associate, Wheel-Pals Inc.