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BOTWELL DEPARTMENT STORE
I'm very grateful to everyone for helping to make the first week of our duty-free store a success. Overall, I am pleased with your efforts and with how well the store ran. However, there are a few important things to take note of.
First, I received a number of complaints about our voucher program. Please recall that it is our policy to give vouchers to customers who make purchases totaling $500 or more. These vouchers allow them to take advantage of discounts on our partner establishments' Web sites. Please remember to give one to every eligible customer.
Second, if a member of our frequent shopper program has lost his or her card, we cannot offer the reduced price. However, shoppers may keep their receipts and get reimbursed for the difference once the card has been located or replaced.
Thank you for your attention to these matters, and keep up the good work.