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PART 6

Directions: Read the texts that follow. A word, phrase or sentence is missing in parts of each text. Four answer choices for each question are given below the text. Select the best answer to complete the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.
Questions 1 - 3:

Reading text:

Manage your business!

The _____(1) of making your business successful are here!

Successfully managing a business _____(2) specific management skills in addition to knowledge of key business practices.

Within this section you'll learn about leadership traits, decision-making skills, and how to manage your employees.

Additionally, we'll help you learn a host of important topics which _____(3) marketing basics, setting prices, filing your business taxes, legal considerations, forecasting for future growth, and financing options.

1. (1)
2. (2)
3. (3)
Questions 4 - 6:

Reading text:

In order to stay competitive in today's market, companies must continually work to develop new products. Through _____(1) research, a company can ascertain what consumers are interested in buying.

Then products that match those interests can be developed. Nothing should _____(2) about consumer interests.

Product developers need _____(3) all the data carefully before spending money on a new product.

This is only logical. Consumers will buy products that meet their needs and desires. The money and effort spent on market research will be repaid many times over by a product that sells well.

4. (1)
5. (2)
6. (3)
Questions 7 - 10:

Reading text:

To: Research Division From: Jiang Wong Subject: Hardware Replacement

Attention Research Division,

Many of you have requested new computers because the ones you have been working with were _____(1). I took your requests into consideration and decided to purchase new computers for your entire department.

They are supposed to arrive at the office on Friday morning, so I have arranged a schedule with the IT department. Starting in the morning, your entire department is _____(2) any data stored on your current hard drives to external hard drives that the IT department will provide. _____(3). All data transfer should be done by that time.

By the time you return from lunch, everything should be set up and ready for you to transfer all your old data to your new equipment. I appreciate all of your hard work and hope that this _____(4) can make you even more efficient and productive.

Sincerely,

Jiang Wong

CEO, Xu Enterprises

7. (1)
8. (2)
9. (3)
10. (4)
Questions 11 - 14:

Reading text:

May 30

Cayman Interior Decorating
23 Arbor Drive
Cleveland, Ohio, 39005

Dear Mr. Maximus,

I am writing to _____(1) you and your crew for redecorating the interior of our lobby. The results are even better than we had initially expected. _____(2). Overall, our guests appreciate the new look, and they love the authentic 1920s _____(3) and the comfortable furniture.

We thought we’d mention that the hotel intends to renovate the guest rooms. If things go according to plan, we expect to begin renovating next month. In addition, we _____(4) expanding the business center on the second floor. More space will be allocated to permit the installation of new facilities.

I would like to contact you again once our plans become more definite. We hope that your calendar will permit you to work for us when we are ready.

I look forward to hearing from you soon.

Sincerely,
Devon Green
Manager, Nuance Hotel

11. (1)
12. (2)
13. (3)
14. (4)

PART 7

Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, e-mails, and instant messages. Each text or set of texts is followed by several questions. Select the best answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.
Questions 15 - 17:

Reading text:

To: Edward Morton (e.morton@repost.com)
From: Antonio Parrish (a.parrish@livemag.com)
Subject: Your entry
Date: July 26

Dear Mr. Morton,

Greetings from Alive magazine. I am very pleased to inform you that your entry for our Readers Travel Writing Competition, A Three-Day Weekend in Mexico City, has been selected to appear in print in next month's issue. -[1]-.

As you may know, Ms. Josephine Tan, who writes for the travel guide Pathways to the World, was invited to judge all the entries. As the author of the winning entry, your name will be announced in our September issue. You will also receive a $500 voucher from www.bookingpros.com, redeemable at one of over 2,000 hotels and resorts around the world. -[2]-. Two runners-up will also be chosen by Ms. Tan, with winners receiving a $150 voucher from Goliath Luggage.

Our editor, Mr. Jason Carter, has also instructed me to ask if you have any photographs of your trip. -[3]-. If so, please e-mail them to me as we may choose to print a few of them as well. -[4]-. Visuals would really help bring your story to life.

Congratulations once again, and we hope you continue to be a loyal subscriber to Alive magazine for years to come.

Yours truly,

Antonio Parrish
Marketing associate
Alive magazine

15. Who is Ms. Josephine Tan?
16. What can be inferred about Mr. Morton?
17. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "You will find it alongside other selected entries in our regular section on travel."
Questions 18 - 21:

Reading text:

Community Report

Are you planning on advertising your business to attract more customers? Let Community Report take care of the difficult job of making your business known in the community for you!

Community Report is delivered to apartments, subway stations, businesses, and schools in Philadelphia. Using our service is the most effective and inexpensive way to advertise your establishment. For $20, your posting can be printed in an issue of Community Report. —[1]—. You can choose when your posting will be printed: the first week of the month or the third. We will also charge you only $35 for your posting to be printed in both issues of Community Report in a month.

When submitting your request on our Web site at www.communityreport.com/ads, please include a brief description of your business and your phone number and/or email address. Relevant pictures should be sent as well to maximize the effectiveness of your posting. —[2]—.

Our experts can make, write, and edit a compelling advertisement for you. —[3]—. Contact us at (215) 555-8332 for details and more information. In addition, we heavily rely on donations from readers to continue our mission of providing trustworthy information about the community, careers, and local events to the people of Philadelphia. —[4]—. Go on our Web site to find out more about becoming a Community Report sponsor.

18. Who is the intended audience of the advertisement?
19. What is indicated about Community Report?
20. What is NOT mentioned as information that should be submitted with a request for a posting?
21. In which of the positions marked [1], [2], [3] and [4] does the following sentence best belong? “An extra fee will be charged for this service.”
Questions 22 - 23: refer to the following survey.

Reading text:

To: Josie Wales
Subject: The Quality of our Accommodations at Oak Lodge
Date: February 3
From: Jenny Jamieson

You have been randomly selected from a list of recent guests to receive a survey from us regarding your impressions on the quality of our services during your stay with us. Please be kind enough to fill out the form below, and we welcome any additional comments you can make that will help us to better serve you in the future.

How would you rate:

Excellent Good Poor

Additional comments or suggestions:

For the most part, the stay was enjoyable, but I have three complaints: room service was very slow and the food I received was cold, and my mattress was somewhat lumpy, and this gave me a sore back.

22. What is the purpose of the document?
23. What was Josie's complaint about room service?
Questions 24 - 25:

Reading text:

People with a flexible schedule are needed to work at a local hotel. In order to keep up with the increase in customers we receive during the summer holidays, Sparton Hotel is looking for individuals who can work in a variety of positions, including cleaning services, restaurant staff, and hotel reception. All candidates must be available to work seven days a week. No experience in the hospitality business is required, but a college degree and at least 2 years' work experience in the customer service industry is preferred. Interested individuals should fax a copy of their resume, along with a cover letter and one letter of recommendation, to our main offices. The fax number is 1-555-3269. Successful applicants will be contacted by telephone to schedule a personal interview. Compensation depends on the candidate's work experience and interview evaluation.

24. Why does the hotel require more staff?
25. What is the requirement of the job?
Questions 26 - 27: refer to the following advertisement.

Reading text:

Peterman Piano Services
Family owned for 3 generations

  • Piano Tuning - We tune grand, baby grand, upright, or spinet pianos.
  • Restorations - We bring older pianos back to their original beauty and sound quality.
  • Repairs - We can fix almost any problem, including damage to parts or materials. If we do not have a part, we can order it.
  • Wood refinishing - We can make your piano look new again.
  • Purchases - We buy all types of pianos at excellent prices.
  • Additional Services - We also provide piano-moving services throughout the area.

Our address is 23 East Broad Street in Branford, and our telephone number is 670-555-0165.

26. What is NOT a service offered by Peterman Piano Services?
27. What is mentioned about Peterman Piano Services?
Questions 28 - 30:

Reading text:

Attention all Club Members

The Highland Country Club regretfully informs all members that our pool will be closed from July 15 to August 25. While fixing a broken pipe, maintenance workers found a major problem with the filtration system. Unfortunately, this problem is quite complex and requires the work of a plumbing specialist. Because its plumbers are unexpectedly busy at the moment, QuickFix Plumbers, the only company that offers the service we need, will not be able to help us for another two weeks. We are terribly sorry for the inconvenience, and are willing to refund the cost of one month's club membership to all individuals who paid for the 3-month Summer Membership.
Because we already offer a twenty percent discount to all members who sign up for the 1-year membership, we will not be offering these individuals a refund. Anyone who has questions or comments about the change should contacts Melvin Woods at 869-654-9874.

28. What is the notice mainly about?
29. What does the notice mention about QuickFix Plumbers?
30. What is TRUE about members with 1-year memberships?
Questions 31 - 34:

Reading text:

Michelle Hanson [11:40]
Can I get an update from everyone on the promotion project for N-Genz Auto? Our next presentation’s been moved up to Tuesday, August 10.

 

Barry Carr [11:42]
The script changes for the TV commercial will be done this afternoon. Other than that, I’m just waiting for production to give me permission to proceed.

 

Dustin Rodriguez [11:45]
Barry, our first choice for the lead actor backed out, so I’m waiting to hear back from the talent agency about a replacement. But still, we can proceed with our shoot on July 18 at Snappy Studios.

 

Michelle Hanson [11:47]
Thank you both. What about the online campaign? My contact at N-Genz Auto is eager to see what’s been done.

 

Willa Hopkins [11:50]
Well, I’m in the final stages of developing the Web site. I need about a week more to do the finishing touches, but I’m quite confident we’ll be done in time.

 

Dustin Rodriguez [11:54]
Good news. I called the agency and was told that my second choice for a performer can do the job.

 

Barry Carr [11:55]
Great, Dustin. I’ll send you a copy of the finished script tonight. By the way, I can’t make it on the 18th as I need to be at a client meeting, so I’ll send Brianna Johns in my place.

 

Dustin Rodriguez [11:57]
No problem, Barry. I’ll get in touch with her shortly to make further arrangements.

 

Michelle Hanson [11:58]
It looks like we are on the right track. Dustin, keep me posted on your schedule. Willa, could you send me a link to the site so I can see the progress so far?

 

Dustin Rodriguez [11:59]
Understood. I’ll send you the most current schedule I have right now.

 

Willa Hopkins [11:59]
OK, Michelle. I can send you the link now. Just bear in mind there are some issues to work out.

31. What type of business does Ms. Hanson most likely work for?
32. At 11:58, what does Ms. Hanson mean when she writes, "on the right track"?
33. What is true about Mr. Rodriguez?
34. What has Ms. Hopkins been asked to do?
Questions 35 - 37:

Reading text:

"Movies at the Marquis"

The Marquis is proud to announce a repeat of our special feature week. Introduced last month, the special feature week was a great success. We will now be holding this event on a monthly basis.

Classic movies special feature week

Blazing Rules (1956) Western. Kip McVities, Rosie Ranger.
Monday, 6:00 p.m.

The Bilge and the Brine (1943) Drama. Mack O'Jangler, Gregory Ryan.
Wednesday, 7:30 p.m.

Elvis and the Swamp Monster (1978) Comedy. Mike Myhrom, Rupaul.
Friday, 8:00 p.m.

Digstown (1987) Comedy. Lou Gossette, Jr., D.Hasbro Eisenman.
Tuesday through Thursday, 9:00 p.m.

35. On what day can a person see two movies?
36. What two movies are the same type?
37. Which movie is the oldest?
Questions 38 - 41:

Reading text:

Julianna Lopez 10:22 A.M. So, it's confirmed. We're presenting a marketing proposal to AEK on July 18 at their headquarters.
John Brenner 10:24 A.M. I heard! How exciting. I went through the company profile in the brochure you gave us. They could be our biggest client to date.
Julianna Lopez 10:25 A.M. Yes. They have 6,000 employees and manufacturing plants in Thailand, Turkey, and Mexico. They also have suppliers in China, Germany, and Korea and generated over $2 billion in sales last year.
Yvonne Bailey 10:25 A.M. I can get to work on the marketing analysis for the presentation. I'd like to use the statistics in the brochure we were given. Do you think they're reliable?
Julianna Lopez 10:26 A.M. That would be fine, Yvonne. I think the figures are accurate. John and Eric, I'd like you to prepare the slideshow and handouts. Start immediately if you can.
John Brenner 10:27 A.M. Got it. It shouldn’t take more than two days to finish.
Eric Zalewski 10:32 A.M. Consider it done, Julianna. Are we going to run through the presentation before the appointment?
Julianna Lopez 10:34 A.M. Let's do a practice session on July 15. During the presentation, I'll give the main talk, and then you three can explain your roles briefly. After that, all four of us can answer any technical or financial questions they might have. Does that sound reasonable?
Yvonne Bailey 10:34 A.M. I think that works for all of us.

38. What is true about AEK?
39. What will Ms. Bailey use for her analysis?
40. At 10:27 A.M., what does Mr. Brenner mean when he writes, "Got it"?
41. What will Mr. Zalewski probably do on July 18?
Questions 42 - 45:

Reading text:

John Mallet [3:45 P.M.] Hi, everyone. You'll be happy to know that management gave me approval to send some of our people to the career fair at Duluth University next month.
Janet Chan [3:48 P.M.] That's excellent news. A lot of students have probably heard of our company, since Go-C Tech is such a short distance from the campus.
John Mallet [3:52 P.M.] Exactly, however, our budget is limited, so we need to decide which departments should be represented. We can't send everyone.
Melissa Kovac [3:55 P.M.] My marketing team recruited quite a few new people just last month. You can leave me out.
John Mallet [4:00 P.M.] I'll keep that in mind. And I think the accounting department should participate. Management feels that they will need more help when our purchase of Stanfield Incorporated moves forward. I'll speak to Susan Edwards about it.
Peter Mercer [4:01 P.M.] I need to supervise product testing in the research and development department for the next few months. Can I send someone in my place?
John Mallet [4:03 P.M.] Of course. Who do you choose, Peter?
Peter Mercer [4:05 P.M.] Amy Lintan. She doesn't have a lot of experience, but she's quite knowledgeable about our department's needs.
John Mallet [4:08 P.M.] That's fine. Perhaps someone who has been employed for a shorter time can provide a valuable perspective on what it is like to join our company.

42. What is indicated about Duluth University?
43. At 3:55 P.M., what does Ms. Kovac mean when she writes, "You can leave me out"?
44. What is implied about Go-C Tech?
45. Who will delegate a representative to the career fair?
Questions 46 - 50:
View in compact mode

Reading text 1:

Tea Tree Eco-Resorts Set to Open in Mexico by Year's End
By Consuela Hidalgo

International hotel chain Tea Tree Eco-Resorts is in the final stages of building a 22-acre resort on Mexico's Mayan Riviera. The first visitors are expected to arrive by December 21. Like other Tea Tree Eco-Resorts in the Philippines, and Greece, the new hotel will be as eco-friendly as possible. "We have solar panels generating electricity and heating the water, for instance. Furthermore, none of the local farmers from whom we source our ingredients for regional specialties, such as pork wrapped in banana leaves and citrus-marinated chicken soup, use any chemical pesticides at all," said general manager Jose Perez. The plan is for the facilities to be built around naturally growing trees and plant life, with structures blending in with the jungle. Further details can be found at www.teatreeecoresorts.com/mexico.

Reading text 2:

Tea Tree Eco-Resorts, Mayan Riviera

Welcome to our beautiful compound in the stunning Mayan Riviera! We have several activities scheduled for this week!

Monday, January 17: Sailboat tour ($22)
Join us for a 2-hour sailboat ride that stops at local islands. There's even a chance of spotting some dolphins! Sign up in advance at the guest activities counter.

Wednesday, January 19: Visit to wildlife park ($38)
Travel by bus to a local wildlife park to view indigenous animals and plants. Departure will be at 9 A.M., and guests will be back by 5 P.M. Sandwiches will be provided at a restaurant near the park. Advance bookings are necessary.

Thursday, January 20: Tour of ancient Mayan city ($57)
A bus will take guests to an archaeological site where a pyramid and other ancient structures can be found. Departure will be at 8 A.M., and guests will be back by 5 P.M. Lunch is included in the cost of admission, and bookings are required.

Saturday, January 22: Beach party (Free for all guests)
Visit the beach between 11:30 A.M. and 2:30 P.M. for an outdoor barbecue, and sample the wonderful flavors in our grilled seafood, citrus-marinated chicken soup, and pork wrapped in banana leaves!

*Prices indicated are in US dollars.

Reading text 3:

Tea Tree Eco-Resorts, Mayan Riviera

We hope you enjoyed your stay with us. Please take a few moments to provide us with feedback. Return the completed card to a front desk staff member.

NAME Henry O'Neil DATE(S) OF STAY January 17-23
E-MAIL Henoneil@awesomepost.com PHONE (905)555-6948

Were you satisfied with the following during your stay? If the answer is "NO", please leave a short comment at the bottom with an explanation.

Cleanliness of facilities YES ■ NO □ Service of staff YES ■ NO □
Meals and meal service YES ■ NO □ Daily activities YES □ NO ■

COMMENTS:
My wife and I were interested in a sailboat tour but were informed that the boat only held 24 passengers and was full. So, we inquired about a trip to the Mayan city, but it was also completely booked. Thankfully, we managed to go on the January 19 outing and enjoyed it very much. I recommend that more seats be available for trips, especially during high tourist season.

Thank you for your time!

46. What is NOT indicated about Tea Tree Eco-Resorts?
47. In the notice, the word "spotting" is closest in meaning to
48. During which activity were guests served a regional specialty?
49. What does Mr. O'Neil mention about the Mayan Riviera hotel?
50. What can be inferred about Mr. O'Neil?