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Questions 1 - 4:

Reading text:

To: Marcus Furio From: Hayden‘s Hardware Subject: Huge Sale Event!

Dear Valued Customer,

Our _____(1) show that you have been a regular customer of our hardware store for over four years now. We would like to thank you for shopping with us for so long. To show our appreciation, _____(2) to this e-mail is a special VIP coupon for an extra 15% off anything in the store! You can use it in the store by _____(3) printing it and bringing it in or just giving the access code to the cashier at check-out. _____(4).

We realize that there are many hardware stores to choose from in this area and we are both pleased and honored that you have continued returning to ours.


Hayden's Hardware

1. (1)
2. (2)
3. (3)
4. (4)
Questions 5 - 8:

Reading text:

To: Walter Robb (
From: Victoria Huntington (
Subject: Alternative Product Redress
Date: July 3

Dear Mr. Robb,

We received the e-mail you sent yesterday to place an order for product V-AUX 534. Unfortunately, the V-AUX 534 is no longer being manufactured, and we currently do not have any V-AUX 534 models available at any of _____(1) stores.

_____(2), we would like to suggest our new model, the VX-AUX 101, which basically has the same functions as the V-AUX 534, except for its sound quality, which is more advanced. _____(3). Once you do that, we will change your order request and arrange a shipment of the VX-AUX 101 right away. We will be awaiting your _____(4) of our offer.

Sincerely yours,
Victoria Huntington

5. (1)
6. (2)
7. (3)
8. (4)
Questions 9 - 11:

Reading text:

One-Year Limited Warranty

This warranty _____(1) the purchaser from all malfunctions of the product due to defects in materials or workmanship.

Only the original purchaser of the product is covered. Resale of the product automatically invalidates this warranty. This warranty _____(2) the manufacturer to repair any defective product or to refund the full purchase price to the purchaser, at the manufacturer's discretion.

The manufacturer's liability does not exceed the purchase price of the product. This warranty does not imply that the purchaser has any rights in the case of a defective product beyond those stated herein. This warranty _____(3) one year from the date of purchase.

A receipt or other proof of purchase is required in order to make claims under the terms of this warranty

9. (1)
10. (2)
11. (3)
Questions 12 - 15:

Reading text:

To: Sam Waters / From: Chris Reld
Date: July 25 / Subject: Inquiry about order status

On July 5, we ordered ten sets of product DB-M (item number: 3774), but we haven’t received them yet.

One of the sales managers informed us that we should be able to receive those items before July 15. _____(1), ten days have passed since the day we should have received them. _____(2). Doing so _____(3) us to know when to expect the arrival of the order.

If we cannot expect the items to arrive within the next three days, we will have to _____(4) our order.

We look forward to receiving a prompt reply.

12. (1)
13. (2)
14. (3)
15. (4)


Questions 16 - 19:

Reading text:

Community Report

Are you planning on advertising your business to attract more customers? Let Community Report take care of the difficult job of making your business known in the community for you!

Community Report is delivered to apartments, subway stations, businesses, and schools in Philadelphia. Using our service is the most effective and inexpensive way to advertise your establishment. For $20, your posting can be printed in an issue of Community Report. —[1]—. You can choose when your posting will be printed: the first week of the month or the third. We will also charge you only $35 for your posting to be printed in both issues of Community Report in a month.

When submitting your request on our Web site at, please include a brief description of your business and your phone number and/or email address. Relevant pictures should be sent as well to maximize the effectiveness of your posting. —[2]—.

Our experts can make, write, and edit a compelling advertisement for you. —[3]—. Contact us at (215) 555-8332 for details and more information. In addition, we heavily rely on donations from readers to continue our mission of providing trustworthy information about the community, careers, and local events to the people of Philadelphia. —[4]—. Go on our Web site to find out more about becoming a Community Report sponsor.

16. Who is the intended audience of the advertisement?
17. What is indicated about Community Report?
18. What is NOT mentioned as information that should be submitted with a request for a posting?
19. In which of the positions marked [1], [2], [3] and [4] does the following sentence best belong? “An extra fee will be charged for this service.”
Questions 20 - 21:

Reading text:

Sports Wire

Rome, Italy
A recent report from the European Car Racing Association shows that many professional race car drivers suffer from chronic neck pain due to frequent quick acceleration and sudden braking during competitions. Drivers frequently accelerate their cars from 30km/h to 200 km/h in just seconds. The occupation also increases risk of spinal stress.

James Waters, professional driver since 1989 comments that he has experienced chronic neck pain for many years. The only remedy seems to be frequent massages and exercises designed to strengthen the neck muscles. Manufacturers of car restraint systems are also trying to design better safety belts to keep the neck more stable during acceleration and braking, a change we may not see in this sport for several years.

20. What can help lessen the stress related to car racing?
21. When may new designs in safety belts appear?
Questions 22 - 24:

Reading text:

Hamburger House

Summer Special Offer!

That's right, we've brought back our annual Summer Special Offer here at Hamburger House.

Buy two juicy hamburgers --> get one hamburger free! Buy two giant cheeseburgers --> get one cheeseburger and one drink free!

Cool off with a Mountain Milkshake (Caramel or Raspberry) for only $1.50 or a Glacier Sundae (Blueberry or Double Chocolate) for only $2.50.

The Summer Special Offer will last all summer, from June 1st to August 31st!

22. If you buy two giant cheeseburgers, what do you get free?
23. How long does the offer last?
24. How often does this special offer happen?
Questions 25 - 27:

Reading text:

Dear Mr. Daedalus,

Thank you for your interest in Caribbean Cruises. As you probably know, our cruise ships offer the ultimate in comfort and travel experience for every client. Our four-day package includes stops at three different Caribbean islands, full meal and drink service, and an optional dating service for single passengers. Learn more about the history and culture of each island as you explore each one with a knowledgeable tour guide. Once back aboard the ship, you will have the chance to make some of the handicrafts you saw on the island in our special crafts classes.

Please contact one of our friendly sales agents today to book your next cruise with Caribbean Cruises. We are sure we offer the best value for mid-size cruise liners.


Jenna Robertson
Travel Consultant

25. What kind of information is in this letter?
26. Who may be interested in the optional dating service?
27. How many islands will the cruise visit?
Questions 28 - 29:

Reading text:

Crazy Sam's End of the Year Computer Sale!

Is your old computer just not good enough any more? No problem! Crazy Sam's has just the solution for you! Stop into our store on the corner of Fourth and Central and you'll find desktop PCs for $599-$1099 (monitor included). On the go? Need a laptop? Laptops range from $799 up to $1299. And remember, all of Crazy Sam's computers come with a full range of office software like work processing programs and spreadsheets to get you started. So what are you waiting for? Come into Crazy Sam's today and kiss your old computer goodbye!

28. How much does the most expensive desktop computer cost?
29. What kind of program is a spreadsheet?
Questions 30 - 33:

Reading text:


Forest Lawn Country Club is now accepting applications for new memberships!

Please be aware of the following dates:
- May 7: Final day of submissions for membership applicants
- May 10: Golf course closed for maintenance
- May 25: Meeting for board of directors / membership selection
- May 31: Welcome barbecue for new members

The swimming facilities will open for all members this weekend. The hours will be 9 a.m. to 8 p.m. on weekdays and 7 a.m. to 10 p.m. on weekends. Junior men's and women's golf lessons will begin this month. You can ask for a form and register at the front desk.

Please note:
The outdoor patio is now open. Please remember that all members using the patio are requested to only smoke in the specified areas.

Those who would like to rent a locker for this season are asked to contact Ms. Simmons at the housekeeping office.

Also, remember there is no parking allowed in front of the main entrance. Any vehicles parked in that area will be towed at the owner's expense.

*If you have any other questions, please contact Lois Robinson at 555-6996 extension 4.

30. For whom in the Forest Lawn Country Club is the notice intended?
31. When will the golf course be closed for maintenance?
32. How can members register for a golf lesson?
33. What will happen if a vehicle is parked in front of the main entrance?
Questions 34 - 36:

Reading text:

Kratschen Pharmaceutical Canada, Inc.
100 Wellington Avenue
Toronto, Ontario, Canada

Ms. Julia Kruger,
Kratschen Pharmaceutical Group, Inc.
Kratschen Plaza
175 Rubens Strasse
Berlin, Germany

Dear Ms. Kruger,
It will be our pleasure to welcome you to our offices for the strategic planning meeting.
Heinrich Nasse informs me that you will be arriving in Toronto on Lufthansa flight LA843 on Monday, January 15 at 6:30 a.m. I have made arrangements to have my assistant, Ms. Cathy Somerset, meet you at the airport and drive you to our offices. I have also instructed her to make sure that everything is to your satisfaction for the duration of your stay, so if there is anything you need, please feel free to ask her. We have made a desk and computer available for you to use to prepare your presentation materials for the meeting on Wednesday. If you have any other special requirements, please give me a call, and I will make the necessary arrangements.
A room has been booked for you at the InterContinental Hotel, which is a short taxi ride from our offices. They have an excellent restaurant where you can have your breakfast. Otherwise, I can certainly let you know of many other restaurants in the area. You may feel free to have your lunches in the staff cafeteria here at the office. I'm sure you will find it surprisingly good. Ms. Somerset will help you with your transportation while you are here with us.
I look forward to meeting with you in person in a few days.


John Mitchell
President, Kratschen Pharmaceutical Canada, Inc.

34. Why is Ms. Kruger going to Toronto?
35. Why might Ms. Kruger need to contact Mr. Mitchell before she arrives?
36. Where does Mr. Mitchell say Ms. Kruger should have her lunch?
Questions 37 - 38:

Reading text:

Sharon Van Deist 9:38
I saw your advertisement for a minivan in the paper this morning. I've been looking for something that size. Is it still available?


Enrico Lopez 9:40
It is. Are you interested in seeing it and taking a test drive? I live at 2230 Sawyer Avenue, which is just off of Broad Street.


Sharon Van Deist 9:47
Oh, my apartment is nearby in Madison Heights on Finn Street. Are you in now? I can walk over and meet you at your place in about 15 minutes.


Enrico Lopez 9:51
I'm actually at the supermarket on Baird Avenue now, but I should be home within 30 minutes.


Sharon Van Deist 9:53
Okay, I'll be there at 10:30, if that works for you.


Enrico Lopez 9:54
That'll do.

37. What most likely does Ms. Van Deist want to do?
38. At 9:54, what does Mr. Lopez mean when he writes, "That'll do"?
Questions 39 - 42:

Reading text:

Leaders Today

Home | Forum | Guides | FAQ

Cleaning a Laptop Computer

Clean your laptop computer efficiently and safely. Before anything else, make sure to unplug all the cords and remove the battery from your laptop. You will need a soft cloth, a can of compressed air, and a bottle of Leaders Cleaner.

Let’s start with the surface. Put a drop or two of Leaders Cleaner on the cloth and wipe all the sides of your laptop. —[1]—. Using a mixture of water and regular soap is fine, but Leaders Cleaner is a better choice as it evaporates almost immediately, eliminating the danger of liquid getting into your laptop. —[2]—.

Next up is the keyboard. Removing the keys and putting them in a bowl filled with water to clean them is an option. —[3]—. However, simply using a can of compressed air to remove the debris underneath the keys will do the job just fine. Cleaning the monitor should be the last step, so you can prevent the screen from getting dirty with the dust you create while cleaning other parts. —[4]—.

Click here to order Leaders Cleaner. A brief video of our expert performing the laptop cleaning is available here. Talk with technical experts and other registered members of Leaders Today about tech-related issues here.

39. What is indicated as the first step in cleaning a laptop?
40. According to the Web page, what is mentioned as a strongly recommended item when cleaning a laptop?
41. What is indicated about Leaders Today?
42. In which of the positions marked [1], [2], [3] and [4] does the following sentence best belong? “Furthermore, it is more effective at removing oily residues.”
Questions 43 - 46:

Reading text:


Visitors and tour groups are welcome to view Bennett House from Tuesday through Saturday from 10 A.M. until 5 P.M. Groups of 10 or more are asked to make reservations a day in advance. Those who fail to do so may face significant waiting times. Admission is free, but cash boxes are located at the entrance and gift shop, where donations are gratefully accepted.

Bennett House can also arrange guided visits for students or tour groups for a flat fee of $25. -[1]-. All guests will receive informational brochures, which include history and facts about the Victorian-era home and the art and furniture contained in the rooms. -[2]-. The brochures contain pictures and short biographies of the house's former inhabitants as well. -[3]-.

A gift boutique and a tea shop are located near the exit. Postcards, souvenirs, T-shirts, tins of English teas, and teacups are available for purchase. -[4]-. The gift shop will not be open during the off-season from January through March, but the rest of our facilities will remain in operation. Bennett House closes on all national holidays.

43. What advice is included in the information?
44. What is available for an additional charge?
45. What is NOT indicated about Bennett House?
46. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "All proceeds from items sold go towards the preservation of this historic building."


Questions 47 - 50:

Reading text 1:

Dear Mrs. Smith,

To thank you for being one of our regular customers, I am pleased to let you know about a great new offer. We are having our end of summer sale. You can find great savings on our catalog prices for T-shirts. We have cut the prices for men's, women's, AND children's T-shirts. Your whole family can dress well and look good, but you don't have to spend a lot of money.

Please take a look at the attached catalog.


Home and All Ltd.

Reading text 2:

Men's T-shirt

• 100% cotton

• Colors - white, green, blue

• Sizes - small, medium, large, X-large

....................................................Price - $9.95

• Buy 2, get one free


Women's T-shirt

• 100% cotton

• Colors - white, red, yellow, blue

• Sizes - small, medium, large

.....................................................Price - $8.95

• Buy 1, get a free pair of socks


Children's T-shirt

• 100% cotton

• Colors - red, yellow, blue

• Sizes - small, medium, large

.....................................................Price - $6.95

47. In which colors are men's T-shirts available?
48. How many men's T-shirts can you get for $40?
49. Mr. Smith, Mrs. Smith, and their son all want to buy T-shirts of the same color. What color can they get?
50. Why did Home and All send Mrs. Smith a catalog?
Questions 51 - 55:

Reading text 1:

Georgia Information Technology Committee

Nancy Hopkins
Inside Tech. Publishing
123 Watton Avenue
Village Town, Virginia 16792

July 12, 2007

Dear Ms. Hopkins,

On November 5-7, 2007, the Georgia Information Technology Committee will host the 21st annual Georgia Technology Conference (GTC) at the International Convention Center in Atlanta.

Technology leaders will have a valuable opportunity to socialize and discuss various matters in a smaller forum and to participate in sessions designed to meet their needs. The following exhibits will provide technology leaders with the chance to broaden their knowledge of the latest trends in computer technology. Representatives from companies in the field of information technology are willing to answer questions, perform demonstrations, and assist participants in finding solutions tailored to their businesses.

GTC 2007 is proud to have more than 150 presentations, ranging from nationally prominent speakers to workshops aimed at any of the concerns of technology leaders. The exhibit hall at GTC will include over 250 vendors who will display the most recent hardware and software products.

Mark your calendars and plan now for the 21st annual Georgia Technology Conference. For any inquiries, please contact me by e-mail at


Maggie Patrick

Conference Organizer

Reading text 2:

Date: July 14, 2007 Friday 10:23:02
Subject: Georgia Technology Conference

Dear Ms. Patrick,

Thank you for your letter informing us of your upcoming conference. Before registering to attend the conference, I would like to ask a few questions regarding booking a spot to display our books and multimedia products.

Please let me know if there is a deadline for reserving a display section as well as any procedures we would follow in order to participate in your conference.

Thank you. We look forward to another great conference following last year's.

Nancy Hopkins
Inside Tech. Publishing

51. Why did Ms. Patrick write to Ms. Hopkins?
52. In the letter, the word "prominent" in paragraph 3 is closest in meaning to
53. Approximately how many companies will participate in the exhibit this year?
54. What did Ms. Hopkins NOT indicate in her e-mail to Ms. Patrick?
55. What is indicated about Ms. Hopkins?
Questions 56 - 60:

Reading text 1:

To: Helen Blithe (
Date: August 18th at 16:45
Re: RE: Extremely dissatisfied!
Attachment: electroland_refundpolicy.doc

Dear Ms. Blithe,
Thank you for your e-mail of August 17th. We have investigated your complaint with the staff members of Electro-Land in Torrance (Redondo Blvd.branch). Unfortunately, we are unable to comply with your request for a refund and must uphold the decision made by the sales clerk that you dealt with at the store. She was following company policy.
I have attached a copy of our refund policy for your review. This would also have been printed on the back of your receipt. As you can see in point 4, we are not able to offer refunds on software that has been opened if you do not have the original receipt. I hope you can appreciate that, once the product is opened, it cannot be resold, and is therefore valueless to us.
In addition, I understand from your e-mail that your computer did not have the minimum requirements to run the software, so you could not use it. However, the minimum system requirements are listed by the manufacturer on the outside of the box the software came in. So, you did not have to open the box to find this out.
We regret this situation and hope to continue to serve you in the future.

Reading text 2:

Electro-Land Refund Policy for Electronic Games and Computer Software

1. If you have your receipt and the package has not been opened (the security seal is unbroken), we will offer you your choice of a refund or an exchange coupon.
2. If you do not have a receipt and the merchandise has not been opened (the security seal is unbroken), you will be offered an exchange coupon. Cash refunds are not available in this case.
3. If the package has been opened (the security seal is broken) and you have a receipt, you will be offered a refund or exchange only if the item is defective or unfit for the intended purpose.
4. If you do not have a receipt and the merchandise has been opened (the security seal is broken), no refund or exchange is permitted.
An Exchange Coupon can be redeemed at any Electro-Land store for any purchase of (where applicable) a repair of the item. This coupon can be used to replace the returned merchandise with either the same item or an alternative of your choice. The value of the exchange coupon will be the system price of the returned merchandise on the day of the return. You will be requested to produce suitable identification, such as a Driver's License, or any other form of identification that contains your name, address, signature and photo will also be accepted.

56. Who sent the e-mail?
57. What is included with the e-mail?
58. Why did Ms. Blithe want to return the product?
59. Why is the store unable to give a refund or exchange coupon to Ms. Blithe?
60. What would have happened if Ms. Blithe had had her receipt and the box had not been opened?
Questions 61 - 65:

Reading text 1:

Dear Mr. Pompeii,

On behalf of FRT Electronics, I'd like to thank you for your interest in submitting to us a product proposal relative to the FRT Digital Cell Phone. We always appreciate receiving ideas from independent inventors.

Our firm receives many ideas, suggestions and proposals, and has many of its own projects under development. Nevertheless, we would be pleased to accept your proposal for review, provide it is accompanied by an acknowledgement letter signed and dated by you. Enclosed with this letter, you will find the specific terms and conditions (T&C) of submitting a proposal to FRT Electronic. If these terms are acceptable to you, please sign the document where indicated and return it together with your idea or proposal.

Please note: FRT Electronics will only accept the original copy of the T&C document.

Again, thank you for your time and interest in FRT Electronics. We look forward to hearing from you in the future.

Very truly,

Bob Appleby
Project Manager

Reading text 2:

Dear Mr. Appleby,

I have reviewed the terms and conditions that were sent to me in a letter dated June 23, 2007. Unfortunately, I spilled coffee on the original document and therefore have copied the terms and conditions for submitting a project proposal to FRT Electronics below:

I understand that:

1. Samples or other submissions will be returned to the submitter only if return postage or freight is prepaid.
2. The company accepts no responsibility for loss of samples in its possession.
3. The company shall pay compensation only in the event it, a) accepts the idea, and b) reaches an agreement with the submitter about intellectual property rights and commensurate compensation.
Note: contracts are drafted on an individual basis and will vary according to the estimated value of the proposed products or idea.

The foregoing terms and conditions are understood and acknowledged:

Charles Pompeii
June 25, 2007

I have also included the project proposal for your review. Thank you again for this great opportunity. I look forward to hearing from you.

Charles Pompeii

61. Why did Mr. Appleby send the letter?
62. In the first letter, the word "specific" in paragraph 2, is closest in meaning to
63. Which product does Mr. Pompeii intend to improve?
64. What is mentioned in the T&C document?
65. What could be the problem with Mr. Pompeii's T&C form?
Questions 66 - 70:

Reading text 1:

Murray (July 10) – The construction of the Rosemount Apartment Complex is now complete, and residents are flooding in. This new development is animating the area and boosting the sales of nearby businesses.

Businesses in the Lamere Building, which is located in front of the apartment complex, are benefiting greatly. Among them is Murphy Pizza on the second floor. The owner of the pizzeria, Hillary Dembowski, reports that she has “seen a 200% increase in revenue.”

Rosa Chisholm is the owner of Dream Bakers, a new bakery that opened its doors in the Lamere Building just yesterday. Ms. Chisholm is expecting a high return on her new business. “Everything seems to be working out positively.”

Reading text 2:

Attention, All Employees at Freshness Explosion

Thanks to the construction of the Rosemount Apartment Complex, we are seeing a sharp increase in the number of customers. To satisfy all customers and to deal with repeated requests from customers, we will spend the next week improving our facilities.

• A bathroom will be constructed inside the shop, thereby removing the need to share the bathroom with Murphy Pizza and Dream Bakers.

• The windows will be changed to thicker ones in order to improve energy efficiency.

• The parking lot will be repaved.

The store will be widened and more cash registers installed, so customers will not have to wait in long lines anymore.

Thank you for your cooperation and dedication.

Posted August 11

Reading text 3:

Do you have something to say to Jack Rogers, the owner of Freshness Explosion? Write your opinions or suggestions below and post this note on the board near the register.


I have been a customer of Freshness Explosion for about three years. Members of my fitness center especially love the onsite café’s fresh tomato juice and carrot cake made out of ingredients that I receive from Freshness Explosion every day. I am writing this note in order to express my gratitude to one of your employees, Ms. Michelle Murdock. She delivers fruits and vegetables to the café at 7 o’clock in the morning every day. She has never been tardy, which shows her professionalism and ensures that the café operates without any problems. She truly deserves a reward for her hard work.

Herbert Warren

66. In the article, the word "animating" is closest in meaning to
67. What is indicated about Freshness Explosion?
68. What has NOT been renovated at Freshness Explosion?
69. Who most likely posted the notice?
70. What kind of business most likely is Freshness Explosion?

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