MEMO

To: All office staff

From: Office Manager

Re: New photocopier

We have finally purchased a new photocopier. _____(1), it is a great improvement over our old one.

It can _____(2) documents so you don't have to put them together yourself.

It also folds documents for mailing. However, it does not correct mistakes in your writing. When making multiple copies of a document, please _____(3) it beforehand and correct any errors.

This will save us a great deal in both paper and time. Please let me know if you have any questions about using the new machine.

Attention Bargain Hunters!

Greene's Department Store is having its biggest sale ever. Every single item in the store is on sale at unbelievable prices. That's right - all merchandise including clothes, shoes, toys, sports equipment, home furnishing, music, and music equipment is 25 to 75 percent off the usual price.

* Have you always wanted _____(1) the underwater world? We have diving equipment on sale at 50 percent off.

* Would you lie to sleep in a more _____(2) bed? The prices of beds, mattresses, and bedroom furniture have been reduced by 35 percent.

* Do you dream of _____(3) your CD collection? Now you can, at a more than affordable price. All CDs, including classical, jazz, rock, and pop, are on sale at three for the price of one.

Visit Greene's for the bargains of a lifetime. Sale ends Sunday.

Ms. Kate Sylvester

13 Harbrook Lane

Westland, Canberra

Dear Ms. Sylvester,

According to our records, your subscription to World Issues is due to _____(1) next month.

If you would like to renew your subscription, please contact our customer management department before July 31. You can either send us an email at customermanagement@wim. com _____(2) call us at 0900-476-876 to speak with one of our representatives.

As a long-time subscriber to World Issues, you are eligible for a 10% discount on your next subscription. You will also go into the draw to receive a special prize pack _____(3) at over $500.

Regards,

Sunita Prakesh

Director of Customer Management, World Issues

Royal Exchange Building Reborn as Hotel

Nationwide hotel operator Verdant Group _____(1) millions of pounds over three years converting the Royal Exchange Building on Quay Street, a historical landmark, into a hotel. "We wanted to preserve the building’s key architectural elements," says Verdant’s CEO Gaile Edwards. "That's why we hired a group of historical experts to work with our team." _____(2). The building retains much of its original charm as the 18th century structure and stonework remain intact. However, the building’s interior has all the _____(3) found at any other five-star accommodations, such as a pool and spa.

The combination of the hotel’s modern facilities with its historic appearance makes the venue a major _____(4) for tourists. Already, suites are fully booked for its opening weekend, which is scheduled for late next month.

QUEENS INN
ROOM MAINTENANCE REQUEST FORM

Should you find anything in your suite that needs the attention of housekeeping, please fill out this request form and drop it in the box conveniently located on each floor next to the elevator doors. We will do our utmost to meets your request.

In case the item needs our immediate attention, please do not hesitate to contact the front desk by pressing #0 on your suite phone.

Thank you,
The Management

Room No: 507
Date: November 22
Description: I am really annoyed by the noise the bathroom faucet creates when I turn on the hot water. It makes a squeaking sound from time to time and I think it needs to be repaired immediately. If it is not fixed by tomorrow night, I would like to request a room change. Thank you.

Amanda Meester 7:37 P.M.
I just bought a ticket to the Rocking Socks concert! Who else is going?

Liam Morris 7:41 P.M.
I’ve wanted to go to one of their concerts for such a long time. Their new album is amazing.

Pedro Luther 7:42 P.M.
I know, right? I tried to purchase it at several offline stores, but it sold out very quickly.

Liam Morris 7:43 P.M.
How much was the ticket?

Amanda Meester 7:44 P.M.
I purchased a general admission ticket for $90.

Pedro Luther 7:44 P.M.
Wow. I got mine for $120. Which Website did you use?

Amanda Meester 7:47 P.M.
I have a membership at Ticket Legend, so I was able to get a discount.

Liam Morris 7:48 P.M.
Get out! Normally, concerts at Torzia Hall cost well over $100. Will I be able to get a discount if I sign up for a membership?

Amanda Meester 7:48 P.M.
Absolutely. The company also provides additional discounts for first-time users. You should definitely check it out.

Pedro Luther 7:50 P.M.
I think I’ll buy all my concert tickets from that Website from now on.

Liam Morris 7:53 P.M.
Thanks for the information, Amada!

Amanda Meester 7:54 P.M.
No problem. I’ll see you guys at the concert then!

To: Sofia Elliot
From: Oskar Viren
Date: August 13, Monday
Subject: re: Request

Dear Ms. Elliot,

Thank you for contacting us on August 9 to report that you have not yet received a response regarding the online message you sent to us on August 4. Your message, which mentions that you received shoes in the wrong size on August 2, was processed today after a delay caused by a technical issue with our online server.

You may already know that return requests made due to problems caused by Valverde Shoes are processed free of charge. In addition, we will provide you with a $20 discount coupon to apologize for the inconvenience we have caused you. Please log in to our Web site to claim it. —[1]—.

To return your shoes, please download a return request form from our Web site, print it, and fill it out. —[2]—. In the original package, you will see a prepaid shipping label. —[3]—. You must include the shoes, the original receipt, and a completed return request form in your shipment. —[4]—. Make sure to have the package delivered to us by August 20.

Truly yours,
Oskar Viren
Customer Service, Valverde Shoes

Thank you for choosing this high quality office chair. It is made of the finest materials available to ensure many years of use and comfort. We are sure you will enjoy its many features for years to come. Remember that you can adjust the tilt of the chair using the knob underneath, and the height of the chair with the lever on the side. This chair also comes with a three-year warranty, which covers the full cost of replacement parts and labor in the unlikely event that you have any problems with your chair. If you have any questions about assembly or the warranty, please call our toll free number: 1-00-450-0000.

Tips for shopping through the mail

Every year, thousands of people successfully order goods from mail order catalogs. However, some more unfortunate individuals find that the goods they ordered look nothing like the pictures, arrive damaged, or don't arrive at all. Here are some tips to help protect yourself when you shop through the mail.

. Before placing your first order, ask around. Have your friends or family used this catalog before? How was their experience? Were they satisfied with the goods and service? Would they use the company again?

. Read all available information, including the return policy. Look for companies that offer a no-questions asked return policy. Check whether you will have to pay postage if you need to return goods.

. Always include shipping costs and sales tax in the final price when comparing costs. In some cases, the shipping costs can really add up. Make sure you know exactly what you are paying for.

. How long will you have to wait for your order. If you need something in a hurry, shopping by mail might not be the best option.

. Keep records of your orders, including the catalog name, address, telephone number, and the date that you placed the order. Of course, you should also keep track of items ordered, operator name, and expected date of delivery.

. If you encounter any problems with a mail-order company, contact a consumer advocacy group. You can easily find telephone numbers for such groups in the telephone directory or on the Internet.

Join the ITS Environmental Research Team

Duties: Are you interested in research on the impact of carbon emissions on the environment? If so, we have a challenging opportunity for you. Reporting to the Environmental Section Director, you will plan and implement Regional Environmental Assessment Projects with a particular emphasis on evaluating the impact of current global carbon emissions on ecosystems. You will also provide scientific advice to engineers, biologists, and technicians on Environmental Management Permits.

Qualifications: Strong analytical and interpersonal skills. Qualified applicants will have a Bachelor's degree in biology or environmental sciences and two years' related experience. Please send your resume and cover letter to our Personnel Manager, Sharon Risby, at sharon@ITS.com. If you want to learn more about the position, please visit our website at www.itsenvironment.com.

Gordon Institute Publishes Study on Americans' Eating and Exercise Habits

In its last survey conducted a decade ago, the Gordon Institute found that many Americans were not as active as they should be and often ate excessively. Now, the Atlanta-based nonprofit organization has released the comprehensive results of a new survey on the same topic.

According to the survey, 45 percent of Americans exercise once a week for 30 minutes a day or more. An additional 25 percent exercise three times a week for 30 minutes a day or more, and a further 10 percent exercise at least 30 minutes every day of the week. -[1]-.

Of the Americans who do exercise, 65 percent say they jog slowly, 25 percent say they lift weights, and the remaining 10 percent say they walk long distances or perform other activities. -[2]-. About 40 percent of this group say they don't make any effort to regulate their food intake, while about 60 percent say they strive to eat healthily at least some of the time. -[3]-.

These results make for an interesting comparison to a similar survey the Gordon Institute published 20 years ago. In that survey, only 23 percent of Americans said they exercised at least once a week. Furthermore, the percentage of those monitoring their food intake and endeavoring to make smart food choices has risen 11 percent. -[4]-.

Price & Witherspoon Ltd.
25 Byron Court
Enfield, London EN9 3XY

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27th April

Mr. Sujit Kumar
A&M Wholesalers
17 Pipers Way
West Health
Yorkshire WH47 9JC

Dear Mr. Kumar,

Thank you for your recent inquiry about our business needs. We received your brochure in the mail, and we were impressed with the design and quality of your product. Following your suggestion, we would like to arrange a time for you to visit us here at our London office to tell us more about your goods and services.

We are planning to replace about 50 percent of the desks in our regional offices. In addition to our main office, we have branches in Nottingham, Norwich and Reading. In total, we estimate a need for roughly 200 units. Our previous supplier of office desks and tables, Quality Goods, has recently gone out of business, so we are actively seeking a new vendor. We were pleased to hear that you offer competitive prices on products, delivery and set-up services.

We would be happy to meet with you at any of these times: Monday, May 8 at 9:00 a.m., Tuesday, May 9, at 10:00 a.m., or Thursday, May 11, at 9:30 a.m. These are the times in early May when our acquisitions staff will be here at the main office. Please call my assistant, Jeremy Donohue, at 020 5555 2983 to confirm which time is best for you. In the meantime, we would be grateful to receive any catalogues or other materials that might be of interest.

Sincerely,
Jenna Wagner
Acquisitions Manager
Price & Witherspoon Ltd.

In response to the numerous requests we've received, the Fitness Center will be starting up yoga classes this September. We have hired a new instructor with eight years of experience instructing classes in Hatha yoga. The classes will be held on Monday and Wednesday mornings at 7:45 a.m. in the Fitness Center aerobics hall, but if there is enough demand, we will be opening another class starting at 6:45 a.m. As always, there is no charge for employees, and members of the general public who wish to join can do so for $25 for the eight-week session, or $3 per class. I recommend that you register early, as space is limited.
In order to ensure the health and welfare of our staff, we require that those wishing to participate in the yoga course have their family physician fill out a health history form. You can pick up the forms prior to the start of September at the front desk in the Fitness Center. Please return the completed form, signed by your doctor, when registering for the class.
No special equipment or footwear is needed, but we recommend stretchable, loose fitting clothing. In addition, for those of you wanting to get extra practice at home, special mats will be available for purchase for a nominal charge starting in September.

Jessica Bale, Fitness Center Coordinator

Going International: A Marketing Strategies Conference.

An information program sponsored by the National Student Marketers Association 

Are you ready to go global?

Recent research has shown that over half of medium-sized firms are looking to expand their business into the overseas market within the next five years. Is your business one of the majority? You may think you have all the tools necessary to go global, or that your product can sell itself-no matter what part of the world it's in. It has been proven, time and time again that our successful strategies for domestic marketing are, all too often, a tremendous failure when used abroad. That's the reason so many companies have failed, and that is the reason you should know better than to follow in their footsteps. The National Student Marketers Association is sponsoring a must-see event for any business owner planning to expand their product lines internationally.

The two-day conference will enlighten you and your employees on the following topics:

-Spotting your weaknesses ... before your customers do!

-Understanding culture - and using it to your advantage.

-Legal and taxation issues. Don't let your company suffer!

-Dealing with international customers. How to execute appropriate service plans.

-Developing & implementing a global marketing strategy. 

If you are a small or mid-sized firm owner or CEO, you must attend this conference! Cost is $250 per person. Discounts are available for groups of 3 or more. Total includes six meals and all materials. Visit www.NSMA org to register. Space is limited, so sign up today!

Administrative Assistant Needed

John Leon Disability Care Inc. requires an administrative assistant to work in its central Los Angeles office. The organization specializes in the field of disability care services for elderly people. The successful candidate will enjoy working as part of a dedicated team, and be committed to the care and support of disabled people.
The job involves a variety of administrative duties. These will include filing, letter writing, distributing mail, entering data into a computer, photocopying and maintaining records. Training will be provided, if necessary, to enable the job-holder to use the organization's computer system. Applicants are required to have a university degree and some experience in administration.
Salary will start at $25,000 and the incumbent is entitled to 15 paid-vacation days per year.
Please fill out the application form, which can be downloaded from our website, and mail it to:
Angie Garner
Director, Personnel Department
Job Applications
John Leon Disability Care Inc.
San Antonio Dr.
Los Angeles, CA

For further information, contact our personnel assistant, Adam Rye, at 214-845-6598.
Applications that are not submitted in the form requested will not be considered for review.
Starting date for applications: Immediately
Closing date for applications: February 27

124 Rodeo Ave.
Atlanta, GA 25874
404-587-3265

Personnel Department
John Leon Disability Care Inc.
San Antonio Dr.
Los Angeles, CA

1 February

To whom it may concern:
I was extremely interested in your advertisement for the Administrative Assistant position, which appeared in the Atlanta Herald.
I am presently affiliated with a highly regarded private medical supplies company, and I plan to ask my company's vice president, Danny Bartholomew, to write a reference. Furthermore, I am positive that he will give you a good reference.
I have one problem though. I visited your organization's website to download the application form, but for some reason, I could not access the application form with my computer. I called your personnel assistant several times yesterday and today, but the line always seems to be busy. Let me know what I should do about this situation, please.

Thank you most sincerely for your time and consideration.

Cordially,
Eleanor Montgomery