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PART 6

Questions 1 - 3:

Reading text:

Yesterday, November 10, at approximately 3 p.m. we had a temporary _____(1) of services.

At the time, an electrician was setting up some electric outlets in the machine room, _____(2) various network servers are housed.

When he was finishing up, he found a loose wire which he connected the other day, so he had to reconnect it. However, it appears that when reconnecting it, he made some mistakes.

_____(3) the machines affected were the new NS3, one of the primary name servers, and Happer, which controls the new operating system.

Thanks

Bill

1. (1)
2. (2)
3. (3)
Questions 4 - 6:

Reading text:

Melissa Broestl

916 Windy Way

Cottonwood, Australia

Dear Melissa,

Thank you so much for giving me your ticket to the Dana Gallery art show last night. I was able to _____(1) the event with some friends, and we had a great time.

As you know, the featured artist was the sculptor Teresa Friedman. She is from Cottonwood, and she has become quite famous for the unique style of shapes and the unusual _____(2) she uses. Her collection of figures made from roofing nails was particularly striking.

I wish you could have been there to enjoy the show with us. Mr. Constantine, the gallery owner, told me to give you his regards. I was unaware the two of you have known each other for more than twenty years.

Thanks again for the ticket, Melissa. I hope I can return the _____(3) in the future.

Yours,

Zach DeLorm

4. (1)
5. (2)
6. (3)
Questions 7 - 9:

Reading text:

John's Laundry

and

Linen Cleaning Service

John's Laundry and Linen Cleaning Service is currently offering businesses opening new accounts by the end of the month a twenty-five percent discount on all of our services for two months. We provide the best service at low prices, servicing over fifty restaurants and ten major hotels in the area. We clean tablecloths, aprons, towels, and bed sheets by the tens of thousands every day, and always have extra supplies available, so your business is _____(1) of having clean linens at a moment's notice.

For these items, we exchange fresh linens for the items to be cleaned, so there's no need for you to keep unnecessarily large inventories on hand. For uniforms, we guarantee that they will be cleaned and delivered to your business _____(2) three business days of receipt.

If you would like to _____(3) for our service, visit any John's Laundry and Linen Cleaning Service branch or call 812-1137.

7. (1)
8. (2)
9. (3)
Questions 10 - 13:

Reading text:

To: Andrea Gershon (a.gershon@wwconsult.com)
From: Takeshi Miyagi (t.miyagi@wwconsult.com)
Date: Friday, October 10
Subject: Furniture delivery

Hello Andrea,

I ordered a new chair and desk on October 5 to replace the ones

I ordered a new chair and desk on October 5 to replace the ones I’ve been using since I started working for the company. A couple of days ago, I received an e-mail from the manufacturer stating that the items _____(1). It said that they had been shipped and delivery was expected within the week.

_____(2) I have yet to receive a call from the delivery person, I suppose I won’t get my furniture until next week. _____(3). When the delivery comes, could you please sign for me and then call Mike Harrison in the maintenance division? He’s responsible for putting furniture together and removing _____(4) items, so he will get everything set up in my workspace.

Thanks a lot.

Takeshi

10. (1)
11. (2)
12. (3)
13. (4)

PART 7

Questions 14 - 15:

Reading text:

Sarah Badler, Director of Marketing and Sales
Victory Cosmetics
29 Singer Ave., 5th Floor 
Los Angeles, CA

July 7 

June Chadwick 
Visitor Promotional Productions
523 Duncan Street, Room 12 
Los Angeles, CA 

Dear Ms. Chadwick, 

We at Victory Cosmetics would like to extend our thanks and gratitude for the wonderful work you and your promotional team have done for our newest line of perfumes. The advertisements you created for both print and television are fantastic. Your promotional strategy has paid off as we've already started earning revenues after just the first sales quarter.

This has been the most profitable launch of any Victory product in the last 20 years. You have done a tremendous job, and we look forward to working with your firm again. With this letter you will find an enclosed bonus check which we would like you to use for a small celebration with your staff. This is just our way of saying thank you.

Sincerely yours,
Sarah Badler 
Director of Marketing and Sales 
Victory Cosmetics  

14. What is the purpose of the letter?
15. What does Ms. Badler say about the recent product launch?
Questions 16 - 18:

Reading text:

Sandra Marcus named CFO of Crantel, Inc. Crantel Inc. has announced that it has chosen former Kentoch CFO, Sandra Marcus, to head its revamped financial element starting July 3. Vice-president of public relations, Nick Tucker, said yesterday. "Ms. Marcus has had enormous success turning Kentoch into a highly profitable company, and we look forward to adding Sandra to our troubled company into the premier toy manufacturer of Scotland." "Sandra Marcus has demonstrated her ability time and time again by increasing sales, revenue, and consumership." Tucker went on to say, "We are excited about working with Ms. Marcus and feel confident that she can provide the aid and inspiration needed to turn Crantel into a profitable company again."

Crantel, Inc. has experienced a number of successful years since its inception in 1984. Up until the late 1990s, the toy manufacturer was among the top 5 in all of Europe and had expanded toy lines into Asia and North America. Sales troubles began when a lawsuit emerged from a customer claiming that one of Crantel's most popular toys had nearly killed her 8-year-old son. The suit was settled, and the mother admitted that her son may have caused the accident himself. The public was not forgiving, however, and the company has since been significantly troubled from the negative publicity.

Sandra Marcus was able to bring Kentoch out of financial ruins after a similar public catastrophe in the late 80s and became a highly recognized and respected financial guru. Marcus left Kentoch in 2001 to host her own financial program on the World News Network. After she retired from the program in January, former CFO, John Thompson, retired from Crantel and actively pursued Marcus for the position.

16. According to Mr. Tucker, why has Crantel hired Ms. Marcus?
17. How did Crantel lose its customer base?
18. What did John Thompson do upon retiring?
Questions 19 - 22:

Reading text:

Gloria Arden [8:20 A.M.] I've been looking over everyone's progress reports on the software project. Based on what I've seen, I don't think we'll be able to meet our scheduled release date.
Isabel Cabrera [8:22 A.M.] You may be right about that. Since Bob and Carol moved over to the new hardware project, we've had some trouble meeting the initial deadlines.
Gordon Brickyard [8:26 A.M.] Couldn't we just reschedule the release? Pushing it back a month ought to give us enough time to finish up.
Joe Freemont [8:28 A.M.] But remember that the product is supposed to be available for the holiday season, which is our peak sales period. If we miss that deadline, we could lose many potential customers.
Gordon Brickyard [8:31 A.M.] My team has a lot of urgent responsibilities, so I think it would be a good idea to hire some independent contractors to help out.
Gloria Arden [8:32 A.M.] What are you thinking?
Gordon Brickyard [8:33 A.M.] Well, they could help my team finish writing the user manual, for one thing. And they could probably handle product testing as well.
Gloria Arden [8:35 A.M.] I see. What's your opinion, Isabel?
Isabel Cabrera [8:37 A.M.] It could end up being expensive, but I like the idea. Our graphic designers could certainly use some outside help, too.
Gloria Arden [8:40 A.M.] Well, it sounds like we should go with Gordon’s idea. I'll also bring it up during the board meeting on Friday to see what they say.

19. What caused a project to fall behind schedule?
20. Why most likely is changing the release date unacceptable?
21. What is suggested about Mr. Brickyard's team?
22. At 8:32 A.M., what does Ms. Arden mean when she writes, "What are you thinking"?
Questions 23 - 26:

Reading text:

Eagle Canyon City Park

Over the past month, there has been a sharp increase in reported sightings of raccoons in the open spaces of the park. The park rangers suspect the creatures are attracted by food scraps that are left—whether on purpose or accidentally—by visitors to the park. —[1]—. The city’s public health department does not want to encourage the raccoons to leave the wooded areas of the park as they can be carries of disease and pose a risk to visitors and their pets. —[2]—. With that in mind:

● Please do not leave any garbage in the park—either take it with you when you leave, or place it in the closed garbage bins that are provided throughout the park.

● If you see raccoons, do not approach them or give them food as they are wild animals with sharp claws and can be dangerous when they feel frightened.

—[3]—. Along with this, we will be holding volunteer park cleanups on the last Saturday of each month. Our next one is scheduled for June 27. Anyone interested in taking part should report to the park visitor center to register. —[4]—. All participants will be provided with protective gloves and vests, water, and a light lunch.

23. Why was the announcement written?
24. What is NOT stated about raccoons?
25. What will volunteers be given?
26. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "We will accept registration forms up to two days prior to the event."
Questions 27 - 28:

Reading text:

Easterly News Wire Service

Minneapolis, Minnesota

Lake Street Middle School will begin its fall fundraiser today. Boys and girls from Lake Street Middle School will be selling candy and raffle tickets for their annual trip to Washington, D.C. Candy is $1 and raffle tickets are $2. There will be four winning raffle ticket numbers. Each winning number will be awarded a gift certificate to Maplewood Mall for $25. Please try to support our middle school boys and girls so they can make a visit to our nation's capital and learn about the country's history first-hand.

27. How many winning tickets will be drawn?
28. Where will the children visit?
Questions 29 - 31:

Reading text:

Christmas Gift Wrap

In celebration of the coming holiday gift-giving season, we are pleased to announce the following special offer. Beginning December 1st, all mall customers spending at least $50 at any store are eligible for free gift wrapping during this holiday season. Just bring your gifts and sales receipts to the fourth floor of Clifford's Family Mall, and we will wrap your gifts free of charge. This free offer is only available during weekdays. A small fee will be charged for gift wrapping on weekends. Please, only three packages per customer, per day. No packages over fifty pounds. Offer expires December 24th.

29. When is the free gift wrapping offer valid?
30. How many gifts per customer can be wrapped each day?
31. When does this offer end?
Questions 32 - 35:

Reading text:

Proposal for funding of new communications studio at Weston College in Burmingham, Alabama

Background: Weston College has offered matriculating students as well as statewide high school students opportunities to gain the knowledge and skills necessary to become successful in a variety of disciplines within the mass communications field for 20 years. With a small communications program of 100 students, Weston is able to provide students with one-on-one attention and instill program participants with a wide spectrum of educational facilities in order to promote a well-rounded student population. The private college receives less than 5% of its annual income from public funds and mostly relies on private endowments for scholarship and facilities.

Proposal Project: The mass communications department, by request of the students, has decided to create a local television station which would provide community members an outlet for public service announcements, calendars and promotion of non-commercial, not-for-profit events. The station would be entirely student-run with the exception of school advisors and mentors.

Needs: To maintain a competitive status within the educational community. Weston College must keep up with technological advancements made in the communications industry. In order to continue to draw in top achieving students, the school should be able to continually provide students with all the educational facilities larger universities are offering without increasing matriculation costs.

Donor Benefits: The Weston College production studio will honor the program's top donors by using their name on the building and they will be recognized during a ribbon cutting ceremony at the time of the studio's grand opening. Other donors will be recognized publicly when the station is up and running.

32. Why does the college want to build this facility?
33. How will donations from individuals be used?
34. What will the college do to thank the highest donors?
35. Who made the proposal for the new center?
Questions 36 - 39:

Reading text:

http://www.cornucopiaindustries.com/companyoverview

HOME | COMPANY OVERVIEW | PRODUCT INFORMATION | EMPLOYMENT | CONTACT

Cornucopia Industries has grown alongside the development of technology in workplaces across the globe. No matter what our various corporate customers' specific needs are, our company provides the highest quality telecommunications solutions and customer service. Cornucopia has earned a positive reputation with clients across North America over the years for its business practices. -[1]-.

Cornucopia continues to be a total solution provider, delivering a variety of telecommunications products for businesses in all types of industries. Some of our primary sellers include analog and digital switches, fiber optic cables, modems, routers, and other local area network (LAN) equipment. -[2]-.

Cornucopia Industries is currently preparing to become a global leader by doing research into new fields such as satellite technology and mobile networking. -[3]-. Our team of dedicated employees also continually endeavors to engage clients abroad to foster relationships with a diverse array of organizations.

It is the number one goal of Cornucopia Industries to become a revolutionary company that develops and enhances communications techniques for another half a century, and even longer! We are grateful to all of our partners and clients for their ongoing support. -[4]-.

36. What is mentioned about Cornucopia Industries?
37. What can visitors most likely do on Cornucopia Industries' Web site?
38. What is Cornucopia Industries' plan?
39. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "To achieve this, we must apply decades' of technical experience to the latest technologies available today."
Questions 40 - 42:

Reading text:

Lynn Hurley is in the news again, but this time not for her acting. The 32-year-old movie star was caught shoplifting from a fancy downtown department store.

Security guards stopped Ms. Hurley at the doors of a well-known department store with over $1,200 of jewelry in her purse. Officials are investigating the case and trying to decide if Ms. Hurley was only stealing for fun or if she really needed the jewelry for her next movie. Bail was set at $2,500 for the release of Ms. Hurley, but so far her family has refused to pay. If convicted of the crime, the actress could be subject to a fine of $10,000 or one month in jail.

40. What is Ms. Hurley's profession?
41. How much is bail for the release of Ms. Hurley?
42. Which did Ms. Hurley probably steal?
Questions 43 - 45:

Reading text:

Hanlan’s Coffee Company - Ethical Purchasing Policy

At Hanlan’s, we know that our customers like to drink only the finest coffee from around the world. We also recognize that they want to be sure that the people who grow that coffee are treated fairly. Many coffee producers provide their employees with poor working conditions and low pay, which are practices that Hanlan’s does not support. —[1]—.

Coffee companies that buy their stock on the open market never know exactly where it comes from. But at Hanlan’s, we take a different approach. We have exclusive contracts with farms in Guatemala, Ethiopia, and Vietnam. —[2]—. Because of this, we know exactly who is producing our coffee and the conditions in which it is being grown. We appreciate all the hard work of our farmers and ensure that they have acceptable working conditions and wages. But our commitment does’t end there. —[3]—. Hanlan’s pays them an additional 10 percent above current market prices as our way of saying "thanks."

Furthermore, to give even more back to these communities, we have started the Hanlan’s Development Foundation. Each year through this organization, we put five percent of our total corporate profits into building schools, water pumps and purification plants, and health care facilities in the towns and villages near where our coffee is grown. The main goal is to make certain that all our workers’ children are safe, healthy, and have the chance to go to school and receive a full education. —[4]—.

Find out more about Hanlan’s development projects, our coffee producers, and what you can do to support our cause at www.hanlancoffee.com/foundation.

43. What is indicated about Hanlan’s Coffee Company’s partner farms?
44. Who does the Hanlan’s Development Foundation mostly benefit?
45. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "By achieving this worthwhile objective, we’ll be able to continue our efforts."

PART 7

Questions 46 - 50:

Reading text 1:

Announcing Babson's Annual Clearance Sale
September 1 to 15 at all our locations

Babson's Department Store is holding its annual summer clearance sale. Find great deals on select items as we make room for next season's inventory.
• Up to 25 percent off bed and bath items, including bed linens, towels, and pillows
• Up to 50 percent off women's clothing, shoes, handbags, scarves, and sunglasses
• Up to 75 percent off menswear as well as men's belts, wallets, and ties

Note: This offer may not be combined with other promotions or regular discounts available to Babson's Rewards Club members. Discount prices apply to products purchased in our retail outlets or online at www.babsonsdeptstore.com/shop.

Reading text 2:

Sales Summary
August 1 to September 30

* All amounts in millions

Department August 1-31 September 1-30 Total earnings
Women's 812 924 1,736
Men's 358 312 670
Kids & Teens 448 569 1,017
Bed & Bath 589 713 1,302
Watches & Jewelry 315 388 703
Total earnings 5,428
Less discounts (1,592)
Net earnings 3,836

Reading text 3:

To: Margaret Atkins
From: Lawrence Devine
Subject: Meeting
Date: October 6

Dear Ms. Atkins,

I just wanted to confirm the details that were discussed at the marketing meeting you called this morning. Following your instructions, additional funds for market research will be allocated to the only department whose sales performance in September declined. Also, it was agreed that we should continue promoting the categories that showed an increase in sales. As for watches and jewelry, you want us to conduct surveys to learn what specific items customers want most. Since profit margins for those items are high, you indicated that the company may wish to enlarge the selection in that department next year. Please let me know if this covers everything you requested or spoke about at the meeting so that I don't overlook anything. Once I hear from you, I will discuss this with the rest of the marketing staff. We can present a tentative plan when we meet with you again next week.

Thanks,

Lawrence Devine

Marketing associate

46. Why did Babson's Department Store hold a sale?
47. What is NOT mentioned about Babson's Department Store?
48. What is indicated about the Watches and Jewelry Department?
49. Which department will receive additional funds for a market study?
50. What can be inferred about Ms. Atkins?
Questions 51 - 55:

Reading text 1:

<strong>Winnitoba Timesstrong>
Fall festival Ends in Disaster.

Winnitoba: Applause turned to upset last Friday when the Winnitoba Symphony held their annual Fall Festival Performance at the Winnitoba Opera House. The 3-day long Fall Festival came to an end with a featured concert, which was attended by just over 300 people. The concert ended with a montage of traditional mid-western music for which the symphony was accompanied by the Winnitoba Men's Choir. Although the choir is currently touring Canada to promote their new CD, they were glad to work with the symphony. The audience did not seem to appreciate the performance, which featured nationally recognized soloist, Donald Pericelli along with violinist, Mark Whitten. Accounts claim that audience members were yelling at the musicians and leaving the Opera House after requesting a refund. To add to the general unhappiness of the audience, an unexpected staging malfunction made the evening even worse. One attendee reported seeing the stage curtain hanging quite loosely throughout the performance. As the symphony finished their traditional music piece, someone on the side of the stage, tripped over the dangling material bringing the entire curtain onto the stage. Several players had their instruments knocked out of their hands and the concert had to end abruptly. Donald Pericelli was injured when a hook holding the curtain up hit him in the head. He is currently recovering at Winnitoba Memorial Hospital.

Reading text 2:

Editor
Winnitoba Times
Local Newsdesk,
Winnitoba

Dear Sir,

I am a cellist with the Winnitoba symphony. I was performing with the orchestra at the end of last week's Fall Festival. As a participant in the event, I would like to complain that your coverage of the event was quite unfair. To begin with, our audience seemed to thoroughly enjoy the complete performance, including the traditional music montage at the end of the show. At no time do I recall any audience members yelling towards the stage. I do not know about people requesting refunds, but if there were, I'm sure our performance was not the reason. As for the incident concerning the stage curtain, it did fall but not until the very end of the set and it did not affect the performance in any way. The curtain simply fell to the side of the stage. Unfortunately, the Winnitoba Times has printed quite negative articles about the Winnitoba Symphony in the past. I would like to request that this not become a habit. Please use the correct facts and print a retraction in next week's addition.
Thank you,

Karen Winter
Winnitoba Symphony, Cellist

51. How long is the Winnitoba Fall Festival?
52. Where was the Winnitoba Men's Choir traveling?
53. According to the article, what caused the curtain to fall?
54. What was Karen's purpose for writing to the Times?
55. What does Karen Winter say is true about the article?
Questions 56 - 60:

Reading text 1:

To: Customer Service
From: Maggie Flowers
Date: May 29
Subject: Compensation
Attachment: Rental receipt

Dear Customer Service,

On May 25, I was scheduled to fly on Flight 535 from Cleveland to Pittsburgh. However, the flight was canceled due to mechanical problems. While at the aiport, I was promised a flight voucher as compensation for the inconvenience. I never claimed it and would like to follow up now. Also, I'd like reimbursement for an incurred expense. I had a job interview to attend and could not wait until the following day. So, I rented a car and drove to my destination. I have attached a copy of the rental receipt in case you need it.

I hope you can help me resolve this matter.

Sincerely,
Maggie Flowers

Reading text 2:

To: Maggie Flowers
From: Customer service
Date: June 8
Attachment: reimbursement_form
Subject: Re: Compensation

Dear Ms. Flowers,

I am sorry to hear of your inconvenience. Let me correct the situation.

First, our system indicates that you are entitled to the voucher. We normally tell customers that they will get it within four weeks. I apologize if our airline staff failed to convey this information properly at the time your flight was canceled. The voucher has been mailed and should arrive shortly. Second, all of the passengers on your flight were offered a night's stay at an airport hotel. Our policy states that we can reimburse a passenger with exceptional circumstances up to the price of the hotel stay. Your situation qualifies since the car rental amount was less than this cost. To proceed, complete the attached form and mail it to us along with your original receipt.

If I can assist you further, please contact me again. Thank you for being a loyal, valued customer.

Yours Truly,
Paul Russell
Customer service representative

Reading text 3:

TAILWIND AIRLINES

Please allow up to 30 days for settlement.

Name: Maggie Flowers Membership rewards no.: 4793345
Address: 12704 Gruss Court, Cleveland, OH 44018 Tel: 555-2348
E-mail: m.flo@fastmail.com
Type of claim:☐ Damage ☐ Loss ☒ Reimbursement
Amount of claim: $135.00
Flight no.: 535 Date: May 25
Origin: Cleveland, OH Destination: Pittsburgh, Paige
Please explain the reason(s) for your claim:
My flight was canceled, and I'd like to be reimbursed for some expenses.
Supporting documents (please attach): Car rental receipt

Maggie Flowers June 10
Please sign your name here Date

56. Why did Ms. Flowers write the e-mail?
57. What does Mr. Russel ask Ms. Flowers to provide?
58. In the second e-mail, the word "convey" is closest in meaning to
59. What is indicated about passengers to the canceled flight?
60. What does the form indicate about Ms. Flowers?
Questions 61 - 65:

Reading text 1:

To: mary@acme.com
From: fred@acme.com
Subject: software training

Mary,

As you know, we have decided to replace our old software with a new program that will facilitate our work better. Although the new software is not technically difficult to use, it is significantly different from our old software. The entire staff will need to be trained to use it. Of course, not everyone can attend a training session together, because we need some staff members to be in the office at all times. The trainer suggests that each person attend one training session and one follow-up session. The sessions will last three to four hours each. The trainer can be here once a week. Please develop a training schedule so that everyone can be trained over the next two months. Thank you.

Fred

Reading text 2:

To: fred@acme.com
From: mary@acme.com
Subject: re: software training

Fred,

I have written up a schedule that will facilitate the training process. There will be eight weekly training sessions all together. Since we have four departments, the easiest way is to send one person from each department to each training session during the first month. Of course it will be a different person each week. We can repeat the process during the second month for the follow-up sessions. This way everyone will have a chance to develop his or her skills on the new software. I am attaching a copy of the schedule. Please let me know what you think.

Mary

61. What is true about the new software?
62. Which staff members will be trained to use the new software?
63. How many training sessions will each person attend?
64. The word "skills" of the second e-mail is closest in meaning to
65. The word "replace" of the first e-mail is closest in meaning to
Questions 66 - 70:

Reading text 1:

To: All customer financial advisors
From: Head office
Re: Credit card use

With Thanksgiving next month, and Christmas also getting closer, we would like you to use the following information to help you advise customers. When customers come to get advice about reducing or avoiding credit card debt, give them a copy of the attached article. Explain to them that they should spend only what they can afford. Help them understand the main reasons for debt. Also, please become familiar with our new interest rates because customers may ask about them.

Reading text 2:

HOLIDAY DEBT

During the holiday season, many Americans find themselves in great financial trouble. Recent studies show that the average American buys many more gifts than he or she can afford. That may help explain why the average American has a debt of $7,000. Many citizens have even larger debts of between $15,000 and $18,000. The use of credit cards is the main source of debt in holiday spending. Financial advisors recommend that consumers only spend as much as they can afford during the holiday season to avoid financial difficulties in the following months. Interest can significantly increase the final costs. Please ask one of our advisors for a list of current interest rates.

66. What is the main reason for debt in holiday spending?
67. How much does the average American owe?
68. Who is this article for?
69. What can cause debts to increase?
70. When was this memo probably sent?

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