To: Joyce Whittaker From: Douglass Underhill Subject: Advice Request

Hi Joyce,

I got the voicemail you left asking me for some business advice. You _____(1) that your restaurant seems to be losing customers lately, and that you think the source of the problem is several chain restaurants opening up in the same area. I looked at your restaurant's website as you asked me to. Fortunately, I think I can be of _____(2) to you. I think that one of the main reasons people are leaving is because of the menu. Honestly, your menu is very _____(3), takes up several pages, and has no pictures. People like to have a selection, but you should consider simplifying the menu and maybe also add some pictures of the more popular dishes. _____(4). Of course, you could always try advertising special promotions and promotions such as free appetizers on certain days. That's my advice. I will visit your restaurant to see what happen and find some suggestions for you.

Sincerely,

Douglass Underhill, Business Consultant

To: All employees

From: Management

This is a reminder about the next general meeting. There will be a meeting for employees _____(1) 9:30 a.m. on Wednesday, June 25th.

All employees must attend. Please _____(2) John Fisher in the payroll office if you cannot attend.

If you have not told him _____(3), please tell him before Tuesday afternoon.

The meeting will be held in the main conference room.

To: Janet Boyle (jboyle55@overmail.net)
From: Customer Service (service@lagoonair.com)
Subject: Your inquiry
Date: July 29
Attachment: Baggage claim form

Dear Ms. Boyle,

This is in reply to your inquiry about _____(1) baggage. Problems involving luggage on domestic flights must be reported to airline personnel at an airport within 48 hours of flight arrival.

However, if you have flown in from outside the country, you may report any destruction to your luggage to claims@lagoonair.com using the attached form. Claims can also be _____(2) in person at an airline office. _____(3). The airline will not grant any claim made more than 14 days following your flight.

Lagoon Airlines is not liable for any harm to luggage that is of poor quality or possesses an inherent defect. _____(4), reimbursement for repairs is not offered for minor wear and tear.

Sincerely,

Lagoon Airlines Customer Service

Dear James:

Thank you for your recent interest in the accounting position you _____(141) for with the Accounting Division of Gary Armstrong Corporation.

We have reviewed your qualifications. And it is with regret that I must inform you that we have _____(142) applicants whose qualifications are better suited for this particular position.

We have also reviewed your background for other possible position, and we do not currently have one that would effectively use your qualifications and experience.

We do not anticipate more openings in the _____(143) future.

We will however keep your application on file and contact you should a suitable position become available.

Sincerely,
(sign)
Sharon Sala
Human Resources Department

Local Chorus Tryouts

The Winfield Community Chorus will hold open tryouts for new members on January 17 from 6 P.M. to 9 P.M. at Centennial Hall, located at 660 Plum Street in downtown Winfield. We have openings for women and men and for all types of voices including bass, tenor, alto, and soprano. -[1]-.

Those who audition must be at least 18 years of age, live in Winfield, and be capable of reading music or willing to learn. Previous choral experience is certainly appreciated but not necessary. -[2]-. We will judge your ability to sing the correct notes to the tempo and melody of the audition songs.

Also, we prefer performers that present themselves with professionalism and who can show the proper facial expressions to communicate the emotions they perform. For concerts, you will also have to learn lyrics in various languages, including Italian, German, and French.

Everyone auditioning will receive notification on January 19 about whether or not they have been accepted. New members must keep in mind that the chorus is a community organization made up of volunteers and that they will receive no payment. -[3]-.

Join us for some fun with your fellow music-lovers, and take part in loads of exciting performances! -[4]-.

Sonorum Brings Vixo Mob One Step Closer to Reality
By Albert Lepke, music correspondent

Music giant Sonorum, which holds the rights for over 80 record labels, has struck a global licensing deal with online streaming provider Vixo, paving the way for the launch of Vixo Mob, a paid music subscription service. Vixo already has the rights to stream content from several major record labels. -[1]-. But until now, it lacked access to Sonorum's vast catalog of contemporary music.

The agreement with Sonorum will significantly increase the amount of content Vixo will be able to offer, making Vixo Mob's long-awaited introduction more likely to occur. The premium service has been in development for two years. -[2]-. "We're clearly excited about the prospect of seeing our artists' work distributed through Vixo's Internet and mobile platforms," said Sonorum CEO Sandra Scheine. "While we appreciate our existing partnerships with some of Vixo's competitors, none of them have the reach that Vixo has."

Vixo has more than 180 million regular users, whereas the next largest streaming service, SoundStorm, has only 20 million. -[3]-. The way the sites are used explains the disparity. Most people visit Vixo to watch free videos rather than to stream music. Meanwhile, over 48 percent of Soundstorm's users subscribe to the site for a monthly fee so they can listen to music. -[4]-. It is unknown whether Vixo Mob's users would be willing to do the same.

To: Michael Luo<lluo@generalmachines. com>
From: Kareem Fahim<Kfahim@generalmachines. com>
Date: April 1

Dear Mr. Luo,

This is to inform you that we have discussed your proposal at the board meeting last week and have carefully reviewed your estimate on the new project. As you might have heard, the CEO and COO found your proposal very satisfactory and highly feasible. However, we are unable to sign this contract immediately, as final approval of expenditures of this nature must come from the accounting department. We expect to receive approval or disapproval within the week.

Accordingly, we have to move the project briefing scheduled for tomorrow to next Monday and ask you to give a presentation next Monday at 1:30 p.m. I know this is a last-minute change, but I hope that this will not be too much of an inconvenience for you. If the new schedule is a problem, please let me know as soon as possible.

And if we may be of any assistance in the meantime, please feel free to contact this office.

Sincerely,
Kareem Fahim.

Dream Vacation

Golden sandy beaches, deep blue seas, peace and quiet, and delicious food.

Would you like to take the vacation of a lifetime? Have you always thought about getting away on a romantic cruise but could never afford it? Now your dream can become a reality. Get away with Dazzle Tours. Why not take one of our mini-breaks? You will find that a seven day break costs a lot less than you thought. If you book now, you can get away for even less. For a limited time we are offering a Caribbean cruise with stops in Jamaica, Aruba, and Puerto Rico for only $499. (Excluding taxes, service charges, and visa fees included.)

Your Dazzle Tour includes:
. Round-trip airfare from Palm Beach to Belize
. All meals and on-board entertainment
. Choice of breakfasts, buffet lunch and three course dinner menu
. Includes full use of our sports center, sauna and casino
. Jet-skiing and scuba diving
. Savings on shopping
. Book of discount coupons given to each passenger-can be used in any of our on-board shops and boutiques (excludes alcohol and tobacco)
. Guided tours at destination cities with one of our expert local guides. All guides are fluent in English and extremely knowledgeable about their city.

With a Dazzle Tour, every day is a new adventure. All tours last seven days, six nights. Departures every Sunday until August 31st. Reservations must be made two weeks in advance. Call one of our agents to reserve your place now!
Dazzle Tours: 0800-990-990

MEMO

To: All advertising department staff
From: Eleanor Danes, director of advertising

As you may know, our department will be divided into two. Starting from the beginning of next month, all staff involved in online advertising will have their own office space located on the second floor, and the division will be called the "online promotions department." -[1]-. Remaining staff will stay in the current space on the third floor, and the division will continue to be called the "advertising department."

On February 27 and 28, movers will be relocating office furniture and equipment. All staff members working in online promotions are asked to clear their desks of all items and put them in the plastic crates that will be provided on Friday, February 26. -[2]-. When you arrive at the office on March 1, signs listing assigned workspaces will be placed by the department's main doors. -[3]-.

The split will also affect the workspace locations of some staff remaining on the third floor. Employees who are members of the teams headed by Timothy Wendell, Sinead Barry, and Gina Jong will be moved to different desks. -[4]-. Please have your belongings packed by February 26 as well.

Thanks for your cooperation.

Ready Air Introduces New In-flight Services

Ready Air has expanded its in-flight services for their new fleet of planes, which will start flying in February 2008, a spokesman for the company said. Ready Air is the only airline in the world to offer strictly economy class planes. The planes offer first class service for economy class passengers, the spokesman said. Each seat is equipped with its own TV screen, and passengers can choose from 30 different movies in 20 different languages. At any time during the flight, passengers can enjoy real espresso coffee from Magic Beans Inc., Seattle's most famous brand of coffee. On international flights, every passenger will receive a complimentary travel kit, which includes toothbrush and toothpaste, shampoo, mouthwash, comb, socks, and sleeping mask. Passengers who have a Ready Air Frequent Flier card will also have unlimited access to Ready Air's in-flight library, which includes an extensive selection of books, newspapers, and magazines. The CEO of Ready Air, Scott Plow, said the fleet's new services "will change the way people in economy class fly."

Mackie Printing Industries

SHIPPING RECEIPT