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Đề thi thử TOEIC: Mã đề ECSTASY

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Đề thi thử Đề thi thử TOEIC: Mã đề ECSTASY

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PART 6

Questions 1 - 3:

Reading text:

Client Services

National Banking Corporation

961 Queen Street

Fax 1-800-640-8554

July 3

Brandon White

563 4th Street #9

Dear Mr. White,

Thank you for your recent request to raise your credit limit on your National Express Card from $15, 000 to $20, 000.

After carefully reviewing your overall credit rating, your current bank balances, and especially your somewhat inconsistent payment history for the balance you carry on your National Express Card, we regret to inform you that we are unable _____(1) your request at this time.

However, we can review your case again after the 1st of January, taking into _____(2) your updated payment history and any new credit information you may wish to provide.

Please submit another written request at that time if you wish us to do so.

You are valued customer. If you have further questions _____(3) the specific information used to make our determination, please contact me personally by telephone.

Sincerely,

Sandy Watson

Sandy Watson

Chief Credit Officer

Credit Department

National Banking Corporation

1-800-854-6314

1. (1)
2. (2)
3. (3)
Questions 4 - 6:

Reading text:

To: Technical Support Staff

From: Glen Holderness, Managing Director

Re: Communication skills

Hi, everyone,

Firstly, I'd like to thank you for your excellent work. You are an essential part of the Vesper Insurance Inc. !

However, a few of your colleagues from around the company _____(1) about the way you interact with other staff.

It seems that some of you are impatient when dealing with their problems. I realize it must be hard explaining technical matters to people who lack _____(2) with computers. However, we need to do something about this problem.

Accordingly, I have arranged a _____(3) training session on communication skills for technical support staff. The session will be held tomorrow in the conference room at 8 a.m.sharp. I look forward to seeing you all there, no exceptions. I'm sure you'll find the training very useful.

Thanks,

Glen Holderness

4. (1)
5. (2)
6. (3)
Questions 7 - 9:

Reading text:

Memo

To: Floor Managers

From: Head Manager

Re: Spring Sale

Our large Spring Sale begins next week. Before the store opens on Monday, all sale items should be placed on racks near the _____(1) area.

This ensures that customers will see them right before they pay for their purchases. We expect large crowds in the store during the sale, so it will be important to _____(2) order.

This means picking up any items that fall on the floor or end up on the wrong shelf, and making sure that all items are clearly marked with the correct price. Remember, a neat and organized store _____(3) more business.

7. (1)
8. (2)
9. (3)
Questions 10 - 13:

Reading text:

To: Tony Masato / From: Jason Song
Subject: Regarding Ms. Browski / Date: May 19

Hello, Tony. I would like to let you know that I met with Ms. Browski of Nature Design, to whom you introduced me the other day. From what Ms. Browski explained to me about her work background, I _____(1) her work experience will be a great asset to the project we are planning. However, as we do not have much time on hand, I would like to _____(2) the purpose, deadline, and main contents of the project with her as soon as possible. _____(3). I also think it would be best to officially give her a position for the project on the same day. If you already have an appropriate position to assign to her in ______(4), please let me know.

10. (1)
11. (2)
12. (3)
13. (4)

PART 7

Questions 14 - 15:

Reading text:

Warren Cable & Internet is now offering Auto-pay, a new service that takes the stress out of paying your cable bill. When you enroll in our new Auto-pay program, you can access your billing statement or extra changes and make changes to your account through our fully automated Web site. If you choose so, you will continue to receive a monthly invoice detailing your charges in the mail, but you no longer need to remit a payment via mail or in person. Instead, you may make your payment by signing into your account on our Web site and simply authorizing a withdrawal.

If you would like to sign up for the Auto-pay service, simply fill out the form below with your name, account number and street and e-mail addresses. You will receive an authorization letter within 3 days providing the needed information to set up your Auto-pay account. Include form below with this month's payment.

Customer name: ...........
Account number: .............
Street address: .............
E-mail address: .............

14. What new service is being offered?
15. What information should a person give to sign up for the program?
Questions 16 - 18:

Reading text:

Sandra Marcus named CFO of Crantel, Inc. Crantel Inc. has announced that it has chosen former Kentoch CFO, Sandra Marcus, to head its revamped financial element starting July 3. Vice-president of public relations, Nick Tucker, said yesterday. "Ms. Marcus has had enormous success turning Kentoch into a highly profitable company, and we look forward to adding Sandra to our troubled company into the premier toy manufacturer of Scotland." "Sandra Marcus has demonstrated her ability time and time again by increasing sales, revenue, and consumership." Tucker went on to say, "We are excited about working with Ms. Marcus and feel confident that she can provide the aid and inspiration needed to turn Crantel into a profitable company again."

Crantel, Inc. has experienced a number of successful years since its inception in 1984. Up until the late 1990s, the toy manufacturer was among the top 5 in all of Europe and had expanded toy lines into Asia and North America. Sales troubles began when a lawsuit emerged from a customer claiming that one of Crantel's most popular toys had nearly killed her 8-year-old son. The suit was settled, and the mother admitted that her son may have caused the accident himself. The public was not forgiving, however, and the company has since been significantly troubled from the negative publicity.

Sandra Marcus was able to bring Kentoch out of financial ruins after a similar public catastrophe in the late 80s and became a highly recognized and respected financial guru. Marcus left Kentoch in 2001 to host her own financial program on the World News Network. After she retired from the program in January, former CFO, John Thompson, retired from Crantel and actively pursued Marcus for the position.

16. According to Mr. Tucker, why has Crantel hired Ms. Marcus?
17. How did Crantel lose its customer base?
18. What did John Thompson do upon retiring?
Questions 19 - 20:

Reading text:

Airport Expansion in the Works

FORT REGINALD - The Fort Reginald Ministry of Transportation is currently finalizing plans to expand Mirabel International Airport. According to sources, a minimum of 142 million Euro, more than half coming from overseas investment, is to be earmarked for the project. The Ministry cites the steady increase in air traffic and the deregulation of air transport as the major factors that have led to the elaboration of a project for the expansion and modernization of the current airport.

The main feature of the project will be a major new addition to the terminal, to be designed by the architect Santiago Cervantes. This will expand the total size of the air terminal to cover an area of 25,000 square meters, including five additional gates, and experts estimate it will be capable to handle 2.5 million passengers per year. The groundbreaking ceremony is slated for early this September, and construction is expected to be completed in about 18 months.

19. Where will the largest portion of the funding for the expansion come from?
20. What is NOT part of the proposed plan for the airport?
Questions 21 - 24:

Reading text:

NOTICE:

Forest Lawn Country Club is now accepting applications for new memberships!

Please be aware of the following dates:
- May 7: Final day of submissions for membership applicants
- May 10: Golf course closed for maintenance
- May 25: Meeting for board of directors / membership selection
- May 31: Welcome barbecue for new members

The swimming facilities will open for all members this weekend. The hours will be 9 a.m. to 8 p.m. on weekdays and 7 a.m. to 10 p.m. on weekends. Junior men's and women's golf lessons will begin this month. You can ask for a form and register at the front desk.

Please note:
The outdoor patio is now open. Please remember that all members using the patio are requested to only smoke in the specified areas.

Those who would like to rent a locker for this season are asked to contact Ms. Simmons at the housekeeping office.

Also, remember there is no parking allowed in front of the main entrance. Any vehicles parked in that area will be towed at the owner's expense.

*If you have any other questions, please contact Lois Robinson at 555-6996 extension 4.

21. For whom in the Forest Lawn Country Club is the notice intended?
22. When will the golf course be closed for maintenance?
23. How can members register for a golf lesson?
24. What will happen if a vehicle is parked in front of the main entrance?
Questions 25 - 28:

Reading text:

To: Design Team
From: Donald Karan 
Date: June 14 
Subject: Lunch 

Hello everyone,

I first would like to thank and congratulate you all on your hard work this season. The collection was a great critical success. Because we've been so busy, we haven't had time to sit down together and discuss some different ideas for next season

I'd like to invite everyone to lunch tomorrow at Maharani's. We'll meet at 1 o'clock and this will also give everyone a chance to meet our team's newest member, Antonio Musco. Antonio will be developing a new line of accessories for our company, and I'm sure he will become a valuable member of our team.

If you would like to attend this meeting, please call Eva Green sometime this afternoon so that she can make a reservation at the restaurant. I look forward to seeing you all, and congratulations again on a job well done. 

25. Who probably wrote the memo?
26. What is the purpose of the meeting?
27. For what will Mr. Musco be responsible?
28. Why would employees contact Eva Green?
Questions 29 - 32:

Reading text:

Ready Air Introduces New In-flight Services

Ready Air has expanded its in-flight services for their new fleet of planes, which will start flying in February 2008, a spokesman for the company said. Ready Air is the only airline in the world to offer strictly economy class planes. The planes offer first class service for economy class passengers, the spokesman said. Each seat is equipped with its own TV screen, and passengers can choose from 30 different movies in 20 different languages. At any time during the flight, passengers can enjoy real espresso coffee from Magic Beans Inc., Seattle's most famous brand of coffee. On international flights, every passenger will receive a complimentary travel kit, which includes toothbrush and toothpaste, shampoo, mouthwash, comb, socks, and sleeping mask. Passengers who have a Ready Air Frequent Flier card will also have unlimited access to Ready Air's in-flight library, which includes an extensive selection of books, newspapers, and magazines. The CEO of Ready Air, Scott Plow, said the fleet's new services "will change the way people in economy class fly."

29. Why is Ready Air different from other airlines?
30. What can be inferred from the article?
31. Who is eligible to receive the travel kit?
32. Which of the following is available to Frequent Flier cardholders?
Questions 33 - 34:

Reading text:

PINE VALLEY PAPER PRODUCTS INC.
954 21st St., Spokane, WA 99082

Olivia Jung
Office Manager
Synertech Industries
43 S.Main
Boise, ID 99076

Dear Ms. Jung,

I am writing to inform you that Pine Valley Paper Products will be moving to our new building in Spokane on May 25. Our new address is 954 21st Street, WA 99082. Our new phone number is (509)555-0950 and our fax number is (509)555-0951. Our mill and production plant will remain in Lewiston at 98 Riverside Drive. And our website address will also stay the same at www.pinevalpaper.net.

I am enclosing a copy of our newest catalog. It includes several new products which your company might find interesting.

As always, we at Pine Valley value your business and hope to continue providing you with excellent service and products in the future.

Yours truly,
Rose Berger
Director of Sales
Pine Valley Paper Products Inc.

33. What is the purpose of the letter?
34. What is enclosed with the letter?
Questions 35 - 38:

Reading text:

The National Wildlife Service at Mr. Andover National Wildlife Refuge announces the opportunity for a recreational business contract for the Snake Creek facility. An opportunity like this doesn't come often, and it is perfect for anyone who is interested in opening a recreational business and contributing positively to the natural environment. This contract involves boat rentals, bike rentals, canoe rentals, campsite rentals, and equipment sales.

The closing date for the submission of applications for the business contract is Thursday, March 16, at 5:00 p.m. Interested parties can take a one-time guided tour and attend a question-and-answer session about the recreational facility on Wednesday, February 23. To make the meeting run more efficiently, we recommend that you personally review the information on our website (www.mtandover.com) and write down a list of questions that you might want to ask at the session. Please e-mail the questions that you write down to the Refuge Manager, Joe Yosemite, at jyosemite@mtandover.com. Questions must be received by February 10, so that a transcript of the questions and answers can be made available to all parties. You will receive this transcript at the start of the question-and-answer session.

Also, since the weather in the park is unpredictable and we may be walking over some pretty rocky terrain, participants are asked to wear hiking boots and warm clothing for the tour, which will start at approximately 3 p.m. and last about two hours. For further information regarding this opportunity, please contact Michelle Vance, Manager of the National Wildlife Service, at 1-236-547-9875.

35. What is the purpose of the notice?
36. What will some people probably do on February 23?
37. According to the notice, what will participants most likely receive at the meeting?
38. What should participants remember to bring to the meeting?
Questions 39 - 41:

Reading text:

To: Alexander MacDonald 
From: Fionnula O'Dell
Subject: Website design 

We are currently working on the content and design for our branch's website here in Dublin. I noticed the wonderful layout of your site for Glasgow and saw the name Evelyn Marlinton listed as the designer. Everything on your site seemed very functional, easy to use and attractive, and I'm interested in contacting Ms. Marlinton about working with our branch. I was wondering if you could give me her phone number or e-mail address so I can get in touch with her.

We do have some ideas for the website already, and I'd like to get her opinion on them. I will be visiting Glasgow on Thursday for the sales conference, so maybe we could schedule a brief meeting between the three of us. I'm sure any advice you might have for me would also be useful. Let me know when you might be available. And if you could forward me some information about Ms. Marlinton, I will contact her as well. 

Thanks for your help!

Fionnula O'Dell 

39. Why has the e-mail written?
40. Who is Evelyn Marlinton?
41. Where might Fionnula O'Dell meet with Alexander MacDonald?
Questions 42 - 45:

Reading text:

Jennifer Moss
9:03 P.M.
I would like to remind everyone that all employees in the Advertising Department will be moving to the new office location tomorrow, June 10.

 

Jennifer Moss
9:05 P.M.
Please finish clearing your desk tonight. If you have not yet been assigned a desk in the new office, please let me know immediately.

 

Owen Webb
9:08 P.M.
I haven’t been assigned a desk yet. I remember speaking with you about it, but you never got back to me after.

 

Jennifer Moss
9:10 P.M.
Oh, of course! I am so sorry. I was so caught up with other things that I completely forgot to tell you. Your desk has been arranged. I will personally contact you to give you your desk number.

 

Owen Webb
9:12 P.M.
Thank you.

 

Simon Halom
9:14 P.M.
Finally, a new office! So, is tomorrow a normal workday, or do we just come in to move our belongings?

 

Jennifer Moss
9:15 P.M.
Tomorrow is just a moving day. Our new office will open its doors from 9:00 am to 6:00 pm. Make sure you move all your belongings during these hours.

 

Tim Belvins
9:18 P.M.
I believe I wasn’t assigned a desk either.

 

Jennifer Moss
9:19 P.M.
Tim, your desk was not assigned as early as the others because you just transferred to our department a few days ago. However, I have a desk for you. I will contact you personally as well.

 

Tim Belvins
9:21 P.M.
All right. Thank you.

42. What is mentioned about Ms. Moss?
43. Why did Mr. Webb contact Ms. Moss previously?
44. At 9:14 P.M., what does Mr. Halom most likely mean when he writes, “Finally, a new office”?
45. What are the employees instructed to do between 9:00 A.M. and 6:00 P.M. on June 10?

PART 7

Questions 46 - 50:

Reading text 1:

To: Helen Blithe (lovelybunny@systek.com)
From: cs@electroland.com
Date: August 18th at 16:45
Re: RE: Extremely dissatisfied!
Attachment: electroland_refundpolicy.doc

Dear Ms. Blithe,
Thank you for your e-mail of August 17th. We have investigated your complaint with the staff members of Electro-Land in Torrance (Redondo Blvd.branch). Unfortunately, we are unable to comply with your request for a refund and must uphold the decision made by the sales clerk that you dealt with at the store. She was following company policy.
I have attached a copy of our refund policy for your review. This would also have been printed on the back of your receipt. As you can see in point 4, we are not able to offer refunds on software that has been opened if you do not have the original receipt. I hope you can appreciate that, once the product is opened, it cannot be resold, and is therefore valueless to us.
In addition, I understand from your e-mail that your computer did not have the minimum requirements to run the software, so you could not use it. However, the minimum system requirements are listed by the manufacturer on the outside of the box the software came in. So, you did not have to open the box to find this out.
We regret this situation and hope to continue to serve you in the future.

Reading text 2:

Electro-Land Refund Policy for Electronic Games and Computer Software

1. If you have your receipt and the package has not been opened (the security seal is unbroken), we will offer you your choice of a refund or an exchange coupon.
2. If you do not have a receipt and the merchandise has not been opened (the security seal is unbroken), you will be offered an exchange coupon. Cash refunds are not available in this case.
3. If the package has been opened (the security seal is broken) and you have a receipt, you will be offered a refund or exchange only if the item is defective or unfit for the intended purpose.
4. If you do not have a receipt and the merchandise has been opened (the security seal is broken), no refund or exchange is permitted.
An Exchange Coupon can be redeemed at any Electro-Land store for any purchase of (where applicable) a repair of the item. This coupon can be used to replace the returned merchandise with either the same item or an alternative of your choice. The value of the exchange coupon will be the system price of the returned merchandise on the day of the return. You will be requested to produce suitable identification, such as a Driver's License, or any other form of identification that contains your name, address, signature and photo will also be accepted.

46. Who sent the e-mail?
47. What is included with the e-mail?
48. Why did Ms. Blithe want to return the product?
49. Why is the store unable to give a refund or exchange coupon to Ms. Blithe?
50. What would have happened if Ms. Blithe had had her receipt and the box had not been opened?
Questions 51 - 55:

Reading text 1:

Dear Mr. Pompeii,

On behalf of FRT Electronics, I'd like to thank you for your interest in submitting to us a product proposal relative to the FRT Digital Cell Phone. We always appreciate receiving ideas from independent inventors.

Our firm receives many ideas, suggestions and proposals, and has many of its own projects under development. Nevertheless, we would be pleased to accept your proposal for review, provide it is accompanied by an acknowledgement letter signed and dated by you. Enclosed with this letter, you will find the specific terms and conditions (T&C) of submitting a proposal to FRT Electronic. If these terms are acceptable to you, please sign the document where indicated and return it together with your idea or proposal.

Please note: FRT Electronics will only accept the original copy of the T&C document.

Again, thank you for your time and interest in FRT Electronics. We look forward to hearing from you in the future.

Very truly,

Bob Appleby
Project Manager

Reading text 2:

Dear Mr. Appleby,

I have reviewed the terms and conditions that were sent to me in a letter dated June 23, 2007. Unfortunately, I spilled coffee on the original document and therefore have copied the terms and conditions for submitting a project proposal to FRT Electronics below:

I understand that:

1. Samples or other submissions will be returned to the submitter only if return postage or freight is prepaid.
2. The company accepts no responsibility for loss of samples in its possession.
3. The company shall pay compensation only in the event it, a) accepts the idea, and b) reaches an agreement with the submitter about intellectual property rights and commensurate compensation.
Note: contracts are drafted on an individual basis and will vary according to the estimated value of the proposed products or idea.

The foregoing terms and conditions are understood and acknowledged:

Charles Pompeii
June 25, 2007

I have also included the project proposal for your review. Thank you again for this great opportunity. I look forward to hearing from you.

Sincerely,
Charles Pompeii

51. Why did Mr. Appleby send the letter?
52. In the first letter, the word "specific" in paragraph 2, is closest in meaning to
53. Which product does Mr. Pompeii intend to improve?
54. What is mentioned in the T&C document?
55. What could be the problem with Mr. Pompeii's T&C form?
Questions 56 - 60:

Reading text 1:

Majestic Porcelain
312 Franklin St, Georgetown, DE 19947
Tel: 555-6973 / www.majestic.com

Order No. 209154-68 Date: April 24
Deliver to: Lorraine Plummer
Customer type: ☑ New ☐ Existing
Address: 31 Longhurst Road, Crawley, UK, RH11 9SW
Telephone: 5555-7521
E-mail: l.plummer@britmail.com

Item Description Quantity Unit price Total price
LV-36291 "Seated Lady with Peacock" figurine 1 $62.98 $62.98
OD-58792 "Angelic Cherubs" figurine 4 $35.00 $140.00
LV-98201 "Young Lady with Fan" figurine 1 $42.99 $42.99
Subtotal $245.97
Shipping $110.00
TOTAL $355.97

Note: You will receive a tracking number from our shipping provider once your order has left the warehouse. Expect delivery 5 to 7 days after the shipping date.

Reading text 2:

To: Lorraine Plummer
From: Joel Nesbitt
Subject: Re: Order no. 209154-68
Date: May 5
Attachment: Prepaid return shipping label

Dear Ms. Plummer,

I apologize for your recent experience. We always do our best to ensure that every item we ship is received in good condition by wrapping each piece separately in impact-resistant packaging. However, damage can still sometimes occur, particularly when items are sent overseas.

The problem is, as indicated on our Web site, that our shipping provider does not offer insurance, so they don't cover the cost of items damaged during delivery. However, we will compensate you at our expense. Just mail the damaged item (item number LV-98201) back to us, and we will issue you a full refund. We have attached a prepaid return shipping label for your convenience. Thank you, and we hope that you will continue to do business with us in the future.

Sincerely,

Joel Nesbitt
Majestic Porcelain

Reading text 3:

To: Joel Nesbitt
From: Randall Howe
Subject: Shipping providers
Date: May 25

Dear Mr. Nesbitt,

You asked me to look up alternatives to our current shipping provider, PK Logistics. Below is a table I've put together of different providers. We want to avoid experiencing the sort of loss we had with Order no. 209154-68, so I think we should go with one that can ensure us that won't happen. It would also be good if the new provider can promise the same delivery time. Please check the table below, and let me know when you are free to discuss it.

Shipper Insurance Tracking Fastest delivery Pros
Super Mail Carriers Yes Yes 5 days Low-cost, delivers year-round
Corporate Parcel Service No Yes 5 days Strong overseas presence
Global Delivery No No 7 days Discounts for bulk shipments
Overseas Transport Specialists Yes No 8 days Largest branch network in US

Thank you.

Randall Howe

56. What is indicated about Ms. Plummer?
57. In the first e-mail, what is stated about Majestic Porcelain?
58. How much is being offered to Ms. Plummer as a refund?
59. According to the second e-mail, what advantage does Global Delivery have over other shipping providers?
60. Which shipping provider will Majestic Porcelain most likely choose?
Questions 61 - 65:

Reading text 1:

FOR SALE

A used living room set (sofa and two armchairs) made of the finest Corinthian leather. Only one year old and in perfect condition (no scratches or stains).
I'm selling them because I'm moving overseas and can't take them with me. $100 for the sofa and $50 for each chair, or $150 for the 3-piece set.

Call Michael Clemons at 555-3871 or send a message to sofa4sale@yahu.com.

Reading text 2:

To: sofasale@yahu.com
From: amburton@mynet.com
Subject: Furniture for sale
Date: May 22nd

I am very interested in buying the sofa you advertised in the Daily Times yesterday. I have my own truck, so I could pick it up very easily. Could I come to see the sofa tomorrow evening, at around 7:30 p.m.?

I look forward to hearing from you,
Alex Burton Alex Burton

61. How much will it cost to buy the sofa and two chairs together?
62. How can you contact the seller?
63. Where did Michael Clemons place this advertisement?
64. What does Alex Burton want to buy?
65. How will Alex Burton get his furniture home?
Questions 66 - 70:

Reading text 1:

Date: Monday June 11, 2007 11:32:10
Subject: "Intro to Java" cancellation and tutoring alternative
From: Louis Vanegas
To: Jamie@hunter.edu; Yichun@nyu.edu; angelawong@samengineering.com

Hi all,

First, let me apologize for the fact that the "Intro to Java" course was cancelled. There were simply too few people signed up for the course. I also want to apologize for the manner in which the Continuing Education Department handled some of the logistics surrounding the course registration and refunds. The department is overwhelmed by work and continually short-staffed. Again, my apologies.

Although the course has been cancelled, you can still learn Java. I propose that you participate in small-group tutoring classes during the summer beginning next week. Details follow:

. Tutoring session days: Mondays
. Number of sessions: 8 (8 weeks)
. Time: 6:00 - 8:00 p.m
. Dates: Monday. June 18 - Monday, 13 August (We will skip the first week in August.)
. Where: 3rd floor computer lab, Tisch School, 832 Broadway, New York, NY 10003
(On the first day, we will meet in the lobby as you need a proper ID to access the building.)
. Cost: $30 per session
. Payment: $240 in cash, check, or money order payable on first day of class.

Please RSVP as soon as possible so I will have a good idea about the size of the group. Again, my apologies for the course cancellation.

Best regards,
Louis Vanegas

PS: More tutoring will be available at the end of the summer for those who might need more help.

Reading text 2:

Date: Tuesday June 12, 2007 15:22:00
Subject: Re: "Intro to Java" cancellation and tutoring alternative
From: Angela Wong (angelawong@samengineering.com)
To: Louis Vanegas (Ivanegas@hunter.edu>

Dear Mr. Vanegas,

Thanks for the information. I would like to know if I could only attend the first four sessions since I have to be away for about a month. After I was notified of the cancellation this Monday, I made all my travel arrangements, including my flight ticket.

Please let me know if you will allow me to do this. I would really appreciate your prompt reply. Thank you.

Best,
Angela Wong

66. Why has the course been cancelled?
67. For whom is Mr Vanegas' e-mail intended?
68. What has Louis Vanegas suggested as an alternative to the course?
69. Why did Angela Wong write her e-mail?
70. How much will Ms. Wong pay for the course if Mr. Vanegas accepts her request?

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