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PART 6

Questions 1 - 3:

Reading text:

Memo

To: All office staff

From: Luis Mendez, Office Manager

Re: Ordering office supplies

There has been a lot of confusion recently regarding the ordering of office supplies. In order to maintain a consistent stock of _____(1) supplies from now on all supply orders must go through me.

There are forms in my office that you may use to order the supplies that you need. I can _____(2) supplies for you within three days of receiving your order form if it is filled out properly.

By following this procedure, office will function more _____(3), and we can be sure that we will always have quality supplies on hand when we need them.

We will also avoid the problem of ordering supplies that we already have. Thank you for your cooperation.

1. (1)
2. (2)
3. (3)
Questions 4 - 6:

Reading text:

Thank you for visiting the Museum of History. This brochure has been developed to provide you with information to make your visit more enjoyable.

Viewing the Exhibits

Our main exhibits are located on the first and second floors of the museum. They cover all aspects of local history up to the present and are organized in chronological order. You are invited to join one of our regular guided tours at no extra charge, or you can visit the exhibits on your own and view them at your _____(1).

Group Tours

School groups and other groups that wish to visit the museum might _____(2) special group tours.

Please contact the Museum Tour Office for more information.

Museum Bookstore

The Museum Bookstore is located on the first floor net to the cafeteria. This store specializes in books about local history. Gift items are also for sale. In _____(3) to the requests of many of our visitors, the bookstore hours have been extended.

It is now open daily from 10:00 a.m.until 6:00 p.m.

4. (1)
5. (2)
6. (3)
Questions 7 - 10:

Reading text:

Alfonso Pellegrino

Alumni Hall 407

1271 Washington Avenue

Poughkeepsie, NY 12155

Dear Mr. Pellegrino,

We are pleased to accept you to the Vicksburg Junction Culinary Arts School! Here at VICAS, we accept only the most qualified applicants with the most impressive applications. _____(1).

Your background in Chemistry and Botany will surely be useful as you learn several different culinary styles here. Our goal is _____(2) you to the work of various chefs so that you can create your own truly unique recipes.

As part of your _____(3) coursework, you will be required to do an internship at one of the local restaurants that sponsor our programs. More specific details about that portion of our program will be decided as you enter your third semester here.

Enclosed with this letter is information about tuition, expenses to expect, and information about financial aid. If you have any questions, please feel free to contact our admissions office. We hope to see you at the VICAS orientation at the _____(4) of next semester!

Sincerely,

Daria Constantine

Dean of Admissions, Vicksburg Junction Culinary Arts School

7. (1)
8. (2)
9. (3)
10. (4)
Questions 11 - 13:

Reading text:

Dear Mr. Wilcox,

Your lease for the office you _____(1) at 121 North Main Street will expire next month.

I will be very happy to have you renew the lease if you desire. You have occupied that space for a _____(2), and during those ten years you have always been a reliable tenant.

Unfortunately, _____(3) to rising costs everywhere, I will have to raise the rent on that space by 20 percent.

I hope this won't cause you any hardship. Please let me know if you are still interested in renewing the lease, and I will have my assistant send one over to you.

Sincerely,

Amanda Brightwood

11. (1)
12. (2)
13. (3)

PART 7

Questions 14 - 16:

Reading text:

Our goal is to provide tourists visiting our city with the following services.

* Information on the city including tourist attractions.

* Free Interpretation
- English-speaking volunteers are on call 24 hours a day.

* City Tour Bus
- The City Tour Bus runs a course that covers major points of interest in the city.
- Buses come every 30 minutes.
- It usually takes 2 hours to finish the tour.

To find more about the center, visit our website at www.infocenter.com.

14. What is NOT a service provided by the help center?
15. What can be inferred about the interpretation service?
16. What is NOT true about the tour bus?
Questions 17 - 19:

Reading text:

Overdue Materials:

- Book, Audio Books, Music CDs, Magazines:
*$0.10 per day per item
*$5.00 maximum fine per item

- Video Cassettes & DVDs:
*$1.00 per day per item
*$5.00 maximum fine per item

Lost or Damaged Materials:

*Replacement cost plus $5.00 processing fee
*For items whose cost is undeterminable, the default replacement cost is $25.00 plus $5.00 processing fee.
*An exact replacement for a lost item will be accepted, but a $5.00 processing fee will still be assessed.

17. How much does a customer have to pay for overdue magazines?
18. What is true about lost or damaged materials?
19. How much will be charged for lost materials whose original prices are not available?
Questions 20 - 23:

Reading text:

Blake Dunlap 10:28 A.M. Hi, everyone. I'm happy to announce that Alstrop's board of directors has decided to open a sixth branch in Cleveland. Consequently, they'd like to transfer existing employees so that the branch is launched as quickly as possible. In fact, I need each of you to submit some staffing recommendations.
Cathy Schultz 10:30 A.M. Would the transfers be temporary? Many of our staff members have lived here in Inglewood their entire lives. They won't be happy about this.
Blake Dunlap 10:31 A.M. That will depend on the preference of each employee. Naturally, performance is also a factor.
Roy Reese 10:31 A.M. When's our target opening date?
Blake Dunlap 10:32 A.M. The branch must be fully operational by November 15 to take advantage of our year-end tire sale.
George Kesterson 10:32 A.M. If you're looking for an office administrator, I think Tammy Roselli would do a great job. She does have a family here though, so I'm unsure if she'd want to move.
Roy Reese 10:34 A.M. And for sales director, Charles Kang would be a good choice.
Blake Dunlap 10:36 A.M. Great suggestions! Any ideas for a purchasing clerk? We will need someone to start ordering merchandise right away.
Cathy Schultz 10:38 A.M. What about Carson Drake? He’s been working in the same position for years and he needs a challenge.
Blake Dunlap 10:40 A.M. That is a good idea. Anyway, there are a number of other roles to fill, and I'll forward you all a list later today. Message me or drop by human resources if you have any other ideas.

20. What kind of business most likely is Alstrop?
21. What is mentioned as a concern about staff transfers?
22. At 10:38 A.M., what does Ms. Schultz mean when she writes, "he needs a challenge"?
23. What will Mr. Dunlap do later in the day?
Questions 24 - 25:

Reading text:

Prices for natural gas will increase this winter by thirty cents per unit. That will mean higher bills for all residential consumers who use gas to heat their houses. By keeping your thermostat set below sixty-eight degrees Fahrenheit, you can help reduce the cost of your bills by thirty percent or more. For more details on energy-saving tips, see the bulletin enclosed in this letter.

24. This announcement concerns what kind of bills?
25. For every ten units of gas, how much more will a customer have to pay each month than before?
Questions 26 - 29:

Reading text:

Bluecoats Look to a Brighter Future

Last night the management of the Kansas City Bluecoats finally made the long-expected announcement that the team will be moving into a new stadium in a suburb just within the city limits of Kansas City. -[1]-.

The Bluecoats were one of the top teams in American football two decades ago, winning the national championship once and making it to the final game on another occasion. -[2]-. But recent years have been more difficult, with disappointing placements in the league and a dwindling fan base that has been attracted to other more successful sports teams in the region.

Moving will allow for cheaper ticket prices, more parking spaces, and easier access from other areas. -[3]-. As for the team, it will get to train using state-of-the-art facilities. Work will begin on the currently unnamed new stadium this month and is expected to be finished within two years.

Kansas City mayor Lester Hickman celebrated the team's move, saying, "This is great news for the team, and we look forward to helping the Bluecoats rise back up to their previous levels of success." -[4]-.

26. What is the article mainly about?
27. What is mentioned about the Kansas City Bluecoats?
28. What is true about the new stadium?
29. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "Fans and out-of-town supporters will be better served by these changes."
Questions 30 - 32:

Reading text:

Secure Siding
Your local leader in home beautification

According to recent research, your home may be losing up to 40% of the heat and air conditioning you use each month! Having old or low-quality siding around your house can be costing you thousands of dollars each year, depending on the size of your home! Damaged or outdated siding will allow your winter furnace heat and summer air conditioning to seep through the walls to the outside. This is a waste of expensive energy!

Secure Siding wants to help you save money and be more comfortable in your house! Secure Siding uses the finest weather-resistant materials which allow less internal air loss. The latest technology allows us to estimate the amount you will save after installing our new vinyl siding.

In addition to saving you loads of money each month, Secure Siding's signature vinyl siding will add beauty and value to your home-no matter its age. With Secure Siding, you will never feel the same about your abode!

For a presentation, visit our model home on Chelsea Avenue in Salisbury OR call us at 871-904-5567 to order a catalogue or schedule an in-home presentation. We'll be happy to provide a free consultation to allow you all the information you need to make a decision.

HURRY!!! If you place an order before May 1, you can take advantage of our Summer specials! Ask a representative for details!

30. According to the advertisement, what can happen with old siding?
31. What does the advertisement say is special about their siding?
32. What product or service does the Secure Siding provide at no extra cost?
Questions 33 - 35:

Reading text:

The Health Factory will introduce a new line of vitamins, a company spokesman said yesterday. The vitamins are intended for athletic men and women, who are looking for a vitamin that will replace vital nutrients lost during strenuous exercise. Unlike regular vitamins, the Health Factory Active Essentials 2020 have more iron, calcium, and potassium. The new vitamins have been tested on professional athletes, such as cyclist Luke Wilson, and are proven to increase athletic performance by up to 20 percent. Of course, health products like the Active Essentials vitamins are not cheap. One month's supply of the new vitamins costs about $200. To promote the new product, however, the Health Factory is offering a special 30 percent discount to anyone who purchase the new vitamins with their Health Factory card. For more information on the new product or to apply for a health Factory card, call the company's customer service hotline at 1-800-326-HEALTH.

33. What can be inferred about the new vitamins?
34. What is NOT mentioned about the new vitamins?
35. According to the article, how can people receive a discount?
Questions 36 - 38:

Reading text:

Christmas Gift Wrap

In celebration of the coming holiday gift-giving season, we are pleased to announce the following special offer. Beginning December 1st, all mall customers spending at least $50 at any store are eligible for free gift wrapping during this holiday season. Just bring your gifts and sales receipts to the fourth floor of Clifford's Family Mall, and we will wrap your gifts free of charge. This free offer is only available during weekdays. A small fee will be charged for gift wrapping on weekends. Please, only three packages per customer, per day. No packages over fifty pounds. Offer expires December 24th.

36. When is the free gift wrapping offer valid?
37. How many gifts per customer can be wrapped each day?
38. When does this offer end?
Questions 39 - 42:

Reading text:

Tom Estrada 18:42 Good afternoon from Apex Cable TV. How may I help you today?
Alyssa Munro 18:43 Hi. I need help accessing movies using Movies On Demand.
Tom Estrada 18:44 OK. Please give me a moment to open your account details on my computer.
Tom Estrada 18:45 Thank you for waiting. It appears that you are not subscribed to our Movies On Demand service.
Alyssa Munro 18:45 Oh, really? I thought it was part of my subscription.
Tom Estrada 18:46 Well, our records show that you have the standard plan. This doesn't give you full access to our movie channels.
Alyssa Munro 18:47 Will I need to change my plan if I want Movies On Demand?
Tom Estrada 18:47 You can add the service to your present plan. It costs an extra $8.99 a month. Would you like me to add it now?
Alyssa Munro 18:48 Do you need my credit card number? I don't have it with me now.
Tom Estrada 18:49 That's all right. We can add the charges to your bill, beginning next month.
Alyssa Munro 18:50 OK. Let's go ahead and do that then.

39. What does Ms. Munro need assistance with?
40. What is indicated about the standard plan?
41. What can be inferred about Ms. Munro?
42. At 18:49, what does Mr. Estrada mean when he writes, "That's all right"?
Questions 43 - 46: refer to the following article.

Reading text:

July 19 - Being a home-business owner presents numerous challenges. Along with the difficulties of promoting the product or service, entrepreneurs also have to organize and manage the administrative aspects of the company. There are many products that claim to help small business owners streamline their projects. Oftentimes these products are overly expensive and sometimes unnecessary. A smart business owner is continually looking for ways to minimize administrative costs and maximize profits. Here are three options that may prove useful:

1. ADVERTISING COSTS - Advertising is absolutely essential for a new business owner. However, it can be incredibly pricey. To save costs, try online advertising. Look for Web sites or blogs that specifically cater to the industry or demographic you wish to target. Advertising on sites that have a very specific audience may prove to be effective and yield better results than more expensive, general advertising to a broad audience.

2. TEMPORARY ASSISTANCE - Many small business owners need basic administrative assistance. When hiring someone full-time is cost prohibitive, a temporary agency might provide the answer. Temporary administrative assistants are prescreened to ensure high quality, and they can help business owners manage their email, respond to inquiries, schedule appointments, contact vendors, or write newsletters.

3. LEGAL COUNSEL - The cost of obtaining legal advice can devastate a small business. Depending on the type of business, there may be low-cost or volunteer legal services available. For people working within the arts or in public service, there are nonprofit legal organizations that will take on cases for a minimal cost. In addition, some online sites have sprung up that allow creative entrepreneurs to get general legal advice and tips. The best way to find help of this nature would be to ask a lawyer to put you in touch with someone.

43. What is the purpose of the article?
44. What does the article suggest about advertising?
45. What is NOT mentioned as a task that can be performed by a temporary assistant?
46. How does the article suggest finding a nonprofit legal group?

PART 7

Questions 47 - 50:

Reading text 1:

Wanted: Private Chinese Tutor

My husband, two children, and I need a Chinese teacher because we are moving to Hong Kong next summer. The teacher must come for one hour on Monday, Wednesday, and Thursday evenings. We have some background in Chinese vocabulary and grammar, so we need to focus our classes on writing and conversation. We are willing to pay $20 an hour to the right person. Email Deb at chinafan@mailnet.com.

Reading text 2:

To: chinafan@mailnet
From: lilywong@chinmail.net
Subject: Tutor
Date: August 30th

Dear Deb,

I am a Chinese teacher from Hong Kong. I am now a student here in New Zealand. I taught Chinese in my home country, so I have a lot of experience. I am free every evening. I am very interested in meeting you and your family.

Please call me on 09-993-444

Lily Wong

47. Who wrote the advertisement?
48. Why do they need a teacher?
49. How much do they want to pay per week?
50. What did Lily Wong do before she moved to New Zealand?
Questions 51 - 55:

Reading text 1:

To: All customer financial advisors
From: Head office
Re: Credit card use

With Thanksgiving next month, and Christmas also getting closer, we would like you to use the following information to help you advise customers. When customers come to get advice about reducing or avoiding credit card debt, give them a copy of the attached article. Explain to them that they should spend only what they can afford. Help them understand the main reasons for debt. Also, please become familiar with our new interest rates because customers may ask about them.

Reading text 2:

HOLIDAY DEBT

During the holiday season, many Americans find themselves in great financial trouble. Recent studies show that the average American buys many more gifts than he or she can afford. That may help explain why the average American has a debt of $7,000. Many citizens have even larger debts of between $15,000 and $18,000. The use of credit cards is the main source of debt in holiday spending. Financial advisors recommend that consumers only spend as much as they can afford during the holiday season to avoid financial difficulties in the following months. Interest can significantly increase the final costs. Please ask one of our advisors for a list of current interest rates.

51. What is the main reason for debt in holiday spending?
52. How much does the average American owe?
53. Who is this article for?
54. What can cause debts to increase?
55. When was this memo probably sent?
Questions 56 - 60:

Reading text 1:

Port Royal Cruises!
An unforgettable adventure in historic Jamaica!

Have the adventure of a lifetime by taking a cruise on an incredible replica of an actual pirate ship! Departing on Mondays, Wednesdays, and Fridays from beautiful Port Royal, Jamaica, the H.M.S. Lady Blackbeard travels to numerous sites of interest! Featuring gourmet meals and beverages, the ship has a dining room, lounge, bar, and café. And the itinerary also includes a deck party with a buffet meal created by popular chef, Elijah Bolt. The vessel can accommodate up to 110 passengers, and rooms are equipped with private bathroom facilities and televisions. Tickets are just $450 per person for a two-night cruise, including three daily meals. The ship is also available for lease for corporate or private functions. To inquire about trip details or to view images of the ship and its facilities, visit www.portroyalcruise.co.jm.

Reading text 2:

TO Evan Baughman
FROM Rayleen Webb
SUBJECT Re: Post-conference activity
DATE April 30

Evan,

I checked the Port Royal Cruises Web site you mentioned. I agree that it would be a fun activity for those of us from the company attending the conference in Jamaica in June. I contacted the company to find out about renting the ship, and the cost is $7,500 per day including meals, staff, accommodation, and tours. So, a two-day rental would fall within our budget. We could depart on Friday and be back in Port Royal on Sunday morning, in time for our return flights to Edmonton in the afternoon.

If needed, the ship has audiovisual equipment we can use, and Internet access is available. It also has a paid laundry service, and the cruise line's bus can pick us up at the Mont Drake Resort where the conference is taking place.

I'll proceed with the booking once you give me your consent.

Rayleen

Reading text 3:

Port Royal Cruises
Your comments are very important to us...

Please take a few moments to comment on your trip with Port Royal Cruises! The feedback we collect will be used to improve services and facilities. Your details will not be shared with any third party. After completing this card, please visit the reception desk on the ship or our administrative office to hand it in.

1. How did you learn about Port Royal Cruises?
It was recommended to me by a colleague.

2. Would you recommend a cruise with us to your friends?
Yes, as well as companies hosting events.

3. What were the best aspects of your trip?
Great onboard facilities, helpful staff, fun sites, excellent gourmet menu from Elijah Bolt, and comfortable lounge.

4. How could your trip have been better?
The laundry service could have been better. Some of my clothes came back wrinkled. Also, the shuttle bus could have been less crowded.

5. Would you like to receive regular e-mail newsletters from Port Royal Cruises? YES ☐ NO ☑

NAME: Reyleen Webb
DATE OF TOUR: June 26-27
E-MAIL: raweb@pealeint.com

56. What does Ms. Webb suggest about the cruise she took?
57. What is mentioned about the H.M.S. Lady Blackbeard?
58. What is the purpose of the e-mail?
59. What is indicated about the comment card?
60. What did Ms. Webb most likely have to do?
Questions 61 - 65:

Reading text 1:

ADVERTISE IN THE SHELTON MEDIA COMMUNITY NEWSLETTER

Shelton Media cares about Birmingham, Alabama. That's why the monthly newsletter we produce is sent exclusively to residents of this community. If you are an entrepreneur in the area who would like to join network of diverse enterprises that we support, consider placing advertisements in our publications. Doing so will not only help your business gain exposure but also entitle you to free advertising at the many events we host, such as the annual Birmingham Community Picnic and Parade and the biannual New Semester Career Fair.

*Rates indicated are per issue of the newsletter:

Size 1/4 page 1/2 page Full page
No. of issues 6 $135 $175 $275
12 $125 $165 $255
24 $115 $150 $230

We allow businesses to purchase front-page advertisements and inserts as well. If you are interested in a long-term contract of more than 24 issues and would like to find out about our discounted rates, contact us at ads@sheltonmedia.com or call 555-4311 to speak to Daniel Kelly. Payments by credit and debit card, cash, and check are accepted. Make checks payable to Shelton Media.

Reading text 2:

SHELTON MEDIA
www.sheltonmedia.com

Home | About Us | Our Publications | Subscriptions | Advertising | Contact Us

Contact Shelton Media

Should you need to communicate with us, visit the address below or call us at 555-4311 from Monday through Friday from 9 A.M. through 6 P.M. Dial one of the departmental extension numbers listed below to connect to the appropriate representative.

Main Office
1510 Dennison Avenue, Birmingham, AL 35211

Departments
Community sales: Rhonda Bullock, extension 11
Advertising sales: Daniel Kelly, extension 18
Layout: David Peretti, extension 24
Accounting: Avery Lee, extension 28
Distribution: Nadine Turner, extension 30

Additionally, we encourage you to tell us what you think of our site and our services. Click here to fill out a comment form.

Reading text 3:

To: Charles Walker
From: Eva Loeb
Subject: Advertisements
Date: February 2
Attachment: Report

Charles,

I compiled a report regarding the advertisements we ran in Shelton Media's community newsletters over the course of the past 12 months in an effort to reach more local clients. I've attached it for your convenience.

Based on the number of service inquiries we received from clients who had seen the ads, I recommend we advertise in the newsletter again for the same amount of time. We paid $255 per ad last time, but I think we should print our new one in the next size smaller to save some money. There is also the smallest size, which is even cheaper, but I think it would be difficult to fit all the content we need into a space that limited. I believe we should get our new ads into the newsletter as soon as possible because it's almost spring and our services will be more in demand.

Eva Loeb
Marketing manager
Lawler Scapes

61. What is NOT true about Shelton Media?
62. What extension number should clients dial to inquire about discounted rates?
63. What can customers do on Shelton Media's Web site?
64. What does Ms. Loeb indicate about Lawler Scapes?
65. How much does Ms. Loeb suggest spending on each advertisement?
Questions 66 - 70:

Reading text 1:

To: Rob Gordon

From: Human Resources(HRM@eltoninsurance.com)

Subject: Employment

Date: June 17

Dear Mr. Gordon,

Thank you for your recent application for employment with Elton Insurance. An interview has been scheduled for you on Monday, June 23, at 10:00, with Mr. Alex Meadow, Head of Human Resources. This schedule may be changed and I will contact you again if that occurs. Mr. Meadow's office is located on the 10th floor, Room 1009. I have been informed that he is very excited to meet with you, as he is a fellow graduate of Ohio State University.

A forty-five-minute exam will be administered to you immediately following your interview, which will take approximately one hour. To be eligible for the position, you must receive a score of 75 percent or higher on the exam.

If you are unable to keep this appointment or if you have any questions, please call me at (813)555-4000.

Paul Newton

Human Resources

Reading text 2:

June 23rd Interview Schedule for Associated Accountant Position

(confirmed as of June 19)

Name Time Room
(10th Floor)
Interviewer Notes
Linda Reid 8:00 a.m. 1008 Charles Orson Applicant graduated from the University of Illinois with a degree in Business Finance.
Kevin 8:30 a.m. 1007 Bethany Lumley Applicant holds a master's degree in accounting from Tulane University.
Rob Gordon 9:00 a.m. 1009 Alex Meadow Applicant held associate accountant position for two years at Tuttle Capital Inc.
Sara Overlay 9:30 a.m. 1010 Gail Devonshire Applicant received 2006 Performance Award from Warton Business Institute.

66. What is the purpose of the e-mail?
67. What requirement must Mr. Gordon fulfill to be eligible for the position?
68. Why is Mr. Meadow excited to meet Rob Gordon?
69. Which candidate has a master's degree?
70. What can be inferred about Mr. Gordon's interview?

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