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Questions 1 - 4:

Reading text:

Farmer’s Market Rules of Operation for All Vendors

The market opens to the public at 8:30 AM but will be accessible to vendors at 6:00 AM. Vendors should arrive _____(1) than 30 minutes before opening time in order to set up their stalls.

Also, please be reminded that vendors must adhere to the state regulations on food safety and customer protection listed on our Web site. It is the vendor's responsibility to stay informed about these guidelines. _____(2).

Furthermore, any applicable fees should be paid on time. The amount will depend on your stall’s _____(3). Those closer to the entrance will be charged more.

Finally, it is illegal to leave any litter in your sales area. _____(4), all vendors should have a receptacle on hand to dispose of any refuse.

1. (1)
2. (2)
3. (3)
4. (4)
Questions 5 - 8:

Reading text:

The next time you're in downtown Houston and would like a taste of Asia, visit Sensasia on the second floor of Cheviston Center. Sensasia offers authentic _____(1) from China, Japan, India, Thailand, Korea, and Vietnam.

_____(2). From Monday to Friday, enjoy handmade sushi prepared with fresh seafood, delicious Korean bibimbap, and tasty Vietnamese pho. On weekends, Hong Kong style dim sum, consisting of various bite-size portions of food, _____(3) along with our regular menu items. And once a month, our chefs introduce something new for diners to try. _____(4), only Sensasia can give you such a wide variety of meals in one location.

For group reservations, please call 555-4272. To view our menu, please visit our Web site at

5. (1)
6. (2)
7. (3)
8. (4)
Questions 9 - 12:

Reading text:

To: Coaching Staff
From: Jim Buckley
Subject: Preparation for the new season

Attention coaches,

I just wanted to thank you all for an incredible season. All sports teams at Durham University did great last year and I'm sure that we'll continue to do even better this year! I'm _____(1) of each of you for how you handled and led your team you were responsible for. As you all know, it is time _____(2) your team uniforms for you and your team members. Please fill out the attached order form and submit it to my department. All information including athlete size, name, and number should be double-checked and correct because all _____(3) uniforms are not refundable. _____(4). If anyone wants to purchase more sets or items, please indicate the quantity on the form. To have all uniforms and equipment ready on time, the submission deadline is July 30. Thank you for cooperation.


Jim Buckley,
Team Manager

9. (1)
10. (2)
11. (3)
12. (4)
Questions 13 - 16:

Reading text:

To: Denise Barton (
From: Elmer Wittson (
Date: July 8
Subject: Inquiry

Dear Ms. Barton,

I am writing in regard to one of the _____(1) advertised in your sales flyer last week. The Cambridge XD multi-function printer was listed at a discounted price of only $449. As I have never seen it offered at such a large markdown, I am _____(2) to buy one.

However, I noticed the listing says that supplies may be limited. This is not surprising given that it is a very _____(3) model. _____(4). I am looking forward to hearing back from you.

Thank you,

Elmer Wittson

13. (1)
14. (2)
15. (3)
16. (4)


Questions 17 - 19:

Reading text:

Caldera Junior Bicycle Hitch Recall

Northwind Cycle is recalling the Caldera Junior bicycle accessory for repair. If you think you may have an affected Caldera Junior, stop using it immediately! The hitch connecting it to the bicycle can fail, causing the Caldera Junior to become unstable, which may result in injury. The Caldera Junior "tandem bicycle accessory" consists of a frame, wheel, seat, pedals, and handlebars. It attaches to the back of a standard bicycle by a hitch. Bicycle stores and retailers nationwide sold the Caldera Junior from March 2000 through July 2001. Caldera Juniors were also sold under the name "Caldera Mongoose," with a "Mongoose" logo appearing on the frame. The recalled Caldera Junior has the model number AC 100, AC 200, or AC 300, on the top tube. Also, recalled Caldera Juniors have an aluminum sleeve on the hitch between the bicycle and the Caldera Junior. Caldera Juniors with nylon or plastic sleeves on the hitch are not included in this recall. Contact us or the retailer from whom you purchased your bike to get a new hitch. Northwind Cycle can be reached at 800-626-2811 between 8 a.m. and 5 p.m. Central Time, Monday through Friday, for a free replacement hitch and instructions.

17. What is a Caldera Junior according to the notice?
18. Which models of the Caldera Junior are not being recalled?
19. What reason is given for the recall?
Questions 20 - 22:

Reading text:

To: Marcie Camden (
From: Christina Garcia (
Date: November 10
Subject: Your order

Ms. Camden,

This is about the two Lucia Simonetti designer handbags you ordered from our Web site on November 8. Unfortunately, one of the handbags, Model #452, is currently unavailable. It has been a popular item, and I'm sorry to say that we've just run out of stock. -[1]-. We placed an order with our supplier in Italy around a week and a half ago. -[2]-. The earliest we can expect the new items to arrive would be two weeks from today.

We would like to know if you still wish to proceed with your order. -[3]-. If so, we will send the available item, Model #450, by overnight shipping at no extra cost. Or you can wait for Model #452 to arrive, and we will ship everything together. -[4]-. Kindly send us a reply e-mail to inform us of your decision. I will be sure to keep you posted on any new developments as they occur. We apologize once more for the inconvenience.

Christina Garcia
Sales representative

20. Why did Ms. Garcia send the e-mail?
21. What is mentioned about Ms. Camden?
22. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "However, they informed us there could be a delay on account of a transport strike in Milan."
Questions 23 - 26:

Reading text:

Alison Cambie 4:12 P.M. Just finished the first day at the Sacramento Annual Job Fair. With only three of us at the company's booth, there were more visitors than we could handle. Are any of you willing to help out tomorrow? We will receive the overtime pay rate for the hours we work.
Justin Bostwick 4:15 P.M. I can lend you a hand. But I am only available in the morning because I have an important errand in the afternoon.
Reena Kumar 4:15 P.M. Sorry, but I have to inspect a job site for one of our clients. Apparently, there is a problem that could delay our construction of their building.
Angus O'Hara 4:17 P.M. I have nothing urgent planned for tomorrow. What time do I need to be at the conference center?
Alison Cambie 4:19 P.M. I understand, Reena, and good luck with that! And thanks to you others for volunteering. The doors of the exhibit center open to visitors at 10. Please make sure you arrive early to help set up.
Justin Bostwick 4:20 P.M. I'll be there 30 minutes before the event starts.
Angus O'Hara 4:21 P.M. Do we need entry tickets?
Alison Cambie 4:22 P.M. Oh, thanks for reminding me. I will leave them for you at the administrative office located near the main entrance.

23. What kind of company does Ms. Kumar most likely work for?
24. At 4:15, what does Mr. Bostwick mean when he writes, "I can lend you a hand"?
25. What does Ms. Cambie say she will do?
26. What is mentioned about the job fair?
Questions 27 - 28:

Reading text:

Washington, D.C.

Investigators have recently found that some insurance companies are using unethical techniques to charge life insurance policy owners more money. The method: blood pressure tests. As part of routine life insurance policy applications, applicants must take a blood pressure test. But some companies administer the test with an armband that is too tight for the client. This tight armband raises the likelihood of a high blood pressure reading, ultimately resulting in a higher monthly premium payment for the client. If you believe that you have had a similar experience, please call your local Better Business Bureau and file a complaint.

27. According to the article, what are blood pressure tests necessary for?
28. According to the article, what should people affected by this experience do?
Questions 29 - 30:

Reading text:

The Federal Department of Labor has announced that the unemployment rate has decreased this year by 2%. This decrease has surprised experts who predicted a 3%-5% increase. In addition to the decrease, the federal government has released research that shows the dollar value has improved compared to its international exchange rate at this time last year. This improvement has also come as a surprise to analysts who predicted the dollar would remain stable. The Federal Department of Labor attributes these improvements to a smaller workforce.

Economic analysts have gone on record to say that these changes should prove beneficial for the country's general fiscal health over the course of the next year, as competition should increase and consumership will improve. The increase in value of the dollar is usually attributed to higher salaries throughout the workforce. Investors have also responded positively to this information as the stock market has experienced consistent growth over the past two quarters.

29. What change has the government reported?
30. What is predicted to happen over the next year?
Questions 31 - 34:

Reading text:

HELEN COULTER [July 15, 9:54 A.M.] I hope you are all having a good break. I just heard back from the producer of Timelight this morning, and they would like to extend Kitchen Belle's catering contract for another two years. The studio has renewed the TV series. Shall we keep the same schedule as last year, or would you like to switch times?
ELAINE PAINTER [July 15, 10:00 A.M.] That's great news! It will guarantee the business a steady income. I know Henry Lincoln usually does breakfast, but as long as he doesn't have a problem with it, can I take the morning shift instead of lunch this time?
GRAHAM FULTON [July 15, 10:04 A.M.] It's fine by him. He's with me now and just told me so, Elaine. He'd actually prefer midday. As for me, I want to stick with the breakfast shift. Will there be any extra evening shoots this year?
HELEN COULTER [July 15, 10:05 A.M.] So Elaine and Graham can do the 7:30-11:00 shift, and Henry and I will do 11:30-3:30. There will be some evening shifts for extra pay, but none that will end past midnight. In addition, the show will also be filmed outside the studio this season, so we'll have to make adjustments. Anyway, we can discuss that issue when we return from vacation next week.
ELAINE PAINTER [July 15, 10:07 A.M.] Will the number of cast and crew be the same?
GRAHAM FULTON [July 15, 10:07 A.M.] It sounds like more work than last year.
HELEN COULTER [July 15, 10:08 A.M.] Yes, Elaine. There will be a total of 88 to feed rather than 67. And Graham, I think it will be more work. But they are paying us more, so I think we can afford to hire a couple of food preparation assistants.

31. At 10:04 A.M., what does Mr. Fulton most likely mean when he writes, "It's fine by him"?
32. When will Mr. Lincoln start his regular shifts next season?
33. What is implied about Timelight?
34. What will happen next week at Kitchen Belle?
Questions 35 - 38:

Reading text:

To: All staff
From: Jean Walters
Date: September 3
Subject: Annual meeting and banquet

Hello everyone,

Our annual staff meeting and banquet will be taking place, as usual, at the end of October, and we are pleased to announce that a venue has been finalized for the event. -[1]-. We will be convening at the Palatial Hotel at 3316 Geary Boulevard, San Francisco, at 9 A.M. on October 27. The meeting is expected to run until around 6 P.M., with a short, catered lunch at noon. After we conclude the meeting, there will be a quick 30-minute break before dinner starts at 6:30 PM. This will give everyone some time to unwind before the meal is served. Those who have invited guests may show them to their seats at this time. -[2]-.

Several menu options will be offered, and you're kindly asked to notify me of your selections by the end of next week. For the main course, there is a choice between grilled salmon and fresh vegetables or roasted lamb and seasoned potatoes. -[3]-. Coffee, tea, and other beverages will also be provided.

If you have any dietary limitations that must be accommodated, such as food allergies, please let me know as soon as possible so that arrangements can be made with the hotel. -[4]-.

I look forward to seeing you all on October 27.

Best wishes,
Jean Walters
Assistant to the executive director

35. Why was the memo written?
36. What is indicated about the annual meeting?
37. Why might some employees contact Ms. Walters?
38. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "There will also be a soup of the day as an appetizer and a slice of seasonal pumpkin pie for dessert."
Questions 39 - 41:

Reading text:

Ms. Carol Lambert
Coby Electronics
P.O. Box 2
Framingham, MA 01702

October 27, 2007

Dear Ms. Lambert,

On October 10, 2007, I purchased a Coby 135 MP3 player from your Helena, Montana dealership. After only two weeks of use, the device started to show significant problems with downloading music from the Internet. I made a complaint to the branch manager, but he told me to contact the manufacturer instead.

According to my product warranty, however, the seller is fully responsible for any defects up to 60 days after the purchase of the item. It also states that a customer is eligible for a full refund or replacement with a new product in such a case. As I purchased the product at a Coby's branch, my contract was made with Coby Electronics, not with the manufacturer.

On top of that, since the Helena branch manager was inappropriately impolite in dealing with my issues, I have no intention to get a replacement. Therefore, I am requesting a full refund of the purchase immediately. Additionally, please confirm that you have received this letter as soon as possible.

Yours faithfully,

Mike Hermanson

39. What is the primary purpose of the letter?
40. Where does Mike Hermanson insist he get a refund from?
41. According to the letter, where does Carol Lambert probably work?
Questions 42 - 43:

Reading text:

Crazy Sam's End of the Year Computer Sale!

Is your old computer just not good enough any more? No problem! Crazy Sam's has just the solution for you! Stop into our store on the corner of Fourth and Central and you'll find desktop PCs for $599-$1099 (monitor included). On the go? Need a laptop? Laptops range from $799 up to $1299. And remember, all of Crazy Sam's computers come with a full range of office software like work processing programs and spreadsheets to get you started. So what are you waiting for? Come into Crazy Sam's today and kiss your old computer goodbye!

42. How much does the most expensive desktop computer cost?
43. What kind of program is a spreadsheet?
Questions 44 - 45: refer to the following survey.

Reading text:

Thank you for shopping at Marlowe's! Please fill out this questionnaire in order to help us better understand customer needs.

1. How often do you visit Marlowe's?

_____ Daily
_x_ Weekly
_____ Monthly

2. How much do you spend on an average visit?

_____ Under $20
_____ $20-$40
_____ $40-$60
_____ $60-$80
_____ $80-$100
_x_Over $100

3. What kinds of products did you purchase today?

_____ Uniform for chefs and waiters
_____ Cookware (pots, pans)
_x_Tableware (Glasses, plates, cutlery)
_____ Professional cleaning supplies

Name (optional): Sanjiv Patel
Business (optional): India Palace

44. What type of business is Marlowe's?
45. How much does Mr. Patel usually spend at Marlowe's?


Questions 46 - 50:

Reading text 1:

From: Sallyday@tinynet.come
Subject: Free courses
Date: August 3 2006

Dear Sir,

I work in the Foothills Community College canteen, and I recently heard about free courses offered by the college. Is it true that all full-time staff can apply for these courses? I have been working here since the middle of June, and I am very interested in studying. Please send me further information about these course and the application process.

Thank you for your assistance.

Sally Day

Reading text 2:

Subject: Re: free courses
Date: August 4 2006

Dear Sally,

Here is our free course online information brochure:
Foothills Community College is now pleased to offer free college courses to all of its full-time staff and faculty. Funding for these courses has been provided by the State of Oregon and is available to all full-time staff and faculty who have been working at the college for at least three months. To register for classes:

1. Obtain a class request from the department secretary.
2. Make sure your classes do not interfere with your normal work schedule.
3. Present your selections to your supervisor and obtain his or her signature.
4. Register for your classes online through the college website.
5. When you are asked for payment method, enter your departmental code. Your confirmation for registration will be sent to your email account within one working day.

46. Why did Sally send an email to the community college?
47. Which of the following is NOT true?
48. How can a person register for classes?
49. According to the second step, what must applicants do?
50. What must applicants receive from their supervisors?
Questions 51 - 55:

Reading text 1:

July 16, 20--

Customer Service Office
National Bank of Augusta
1398 State Street
Augusta, MD

Dear Customer Service Office,

I am a new customer at your bank. I opened an account with you last month, and I have recently received my first monthly statement. I find that there is a service charge on three of the checks that I wrote. I understood that this account had free checking, so I was surprised to see this charge. Perhaps it is a mistake. I am enclosing a copy of the statement. Please clarify this matter for me.
Thank you.


Marvin Gardner.

Reading text 2:

August 3, 20--

Marvin Gardner
145 Merrywood Lane
Augusta, MD

Dear Mr. Gardner,

We recently received your letter asking about charges to your account. While it is true that your account has free checking, some restrictions apply. You may write five checks a month free of charge. After that you must maintain a minimum average balance of $600 in your account in order to continue with free checking. Since your average account balance last month was only $435, you were entitled to only five free checks. A service charge was applied to the checks you wrote beyond that minimum. I hope this explanation is satisfactory to you.

Let me take this opportunity to make sure that you are aware of other services you can get with your account. You can arrange to have your monthly utility bills deducted from your account. You are also eligible to borrow small amounts of money from the bank at a low interest rate. If you are interested in these or an other services, please visit us at the bank, and an officer will be happy to explain all the details to you. Thanks you for being a National Bank of August customer.


Eloise Lockwood
Customer Service Officer

51. Why did Mr. Gardner write this letter?
52. When did he open an account at the National Bank of Augusta?
53. How many checks did he write last month?
54. The word "restrictions" of the second letter is closest in meaning to
55. The word "deducted" of the second letter is closest in meaning to
Questions 56 - 60:

Reading text 1:

From: Beth Wolt(
To: Chris Gately(
Date: November 22
Subject: Details for Conference on December 2

Hi, Chris!

First, I'd like to express my excitement that you've agreed to speak at this year's technology conference. As you know, Runt Corporation has been organizing this event for the last ten years to promote innovation in the computer industry.

In my previous email, I told you that the conference would start at 8 a.m., but it has been changed to 9 a.m. becase a few of the companies who will be providing exhibits wanted a little more time to set up their product displays. Now, when you get to the conference center, you will have to pass through security. Please hand the security guard the four-digit code that I gave you, and he will issue you a temporary visitor's ID badge. You will need to wear this badge at all times while you are in the building.

If you need us to provide any equipment, such as a laptop computer, or overhead projector, please contact the event organizer, Martin Walsh. His email address is You can also reach him by phone at 1-529-236-1478.

Please feel free to contact me with any further questions that you might have. I look forward to meeting you on the day of the conference.

Beth Volt, Public Relations Director

Reading text 2:

From: Chris Gately(
To: Beth Volt(
Date: November 23
Subject: Update on December 2 Conference

Dear Mrs. Volt,

Thank you so much for your kind email. I am also very excited to speak at your conference. My company's innovative business strategy has greatly increased our profit margins and I am confident that, if implemented properly, it will help any computer company improve its total computer sales.

Since the subject I plan to cover is rather technical, I have asked one of my colleagues, Bill Front, to give a brief PowerPoint presentation to familiarize the audience with a few new technology terms. Mr. Front is a software designer who has been working for Spectron Inc. for five year. His innovative product designs have contributed greatly to Spectron's success in the last three years.

With regard to equipment, I will need a couple of things for the presentation. I will leave a list of required items with the event organizer when I visit his office on Wednesdday, November 25. Thanks for all of your help.

Chris Gately

56. Why did Beth Volt write the email?
57. What is Mr. Gately required to do before entering Runt Corporation?
58. When will Ms. Volt and Mr. Gately meet?
59. Who is Bill Front?
60. What does Mr. Gately plan to do on Wednesday?
Questions 61 - 65:

Reading text 1:

Report Card: MARY SMITH

Subject Grade Comments
English 11 B Mary's writing continues to improve.
Math 11 A Excellent work, Mary!
Science 11 C Mary needs to work much harder.
Music 11 A+ It's a pleasure to have Mary in my class!
Art 11 B Please practice more with oil paints.
History 11 B- A large improvement. Keep working!
Phys. Ed 11 A- One of our top volleyball players!
Spanish 11 B+ Mary speaks quite well.

Reading text 2:

Parents: Please return the attached feedback form to show you have seen this report card.

Report card for Mary Smith

I confirm I have read the above report card.
Signed: S. R. Smith

We are very happy to see Mary received an A for Math. She has really improved. Last time, she received a C. However, her English and Science results are disappointing. Her grades have dropped in these subjects. Do you think she needs extra science classes? We are worried that she won't get into a good university when she graduates high school. She has only one more year to prepare for graduation. Please advise us.

Mary's parents

61. In which class did Mary get the highest grade?
62. In which class did Mary get the lowest grade?
63. In which classes did Mary get the same grade?
64. What do Mary's parents think about her Math 11 grade?
65. Why are Mary's parents worried?
Questions 66 - 70:

Reading text 1:

Have Something to Sell?

Place a classified advertisement in The Newton Herald for great results! We have a circulation of 80 thousand. This means that your ad will be seen by thousands of regional residents in our daily publication. Not just that, but thousands more will see your classified ad online at Choose from two-day, one-week, or two-week rates. We can also print a black-and-white photo for you at only $15 extra, or $20 for full color!* Check out our affordable rates:

Duration Up to 25 words Up to 50 words Up to 100 words
2 days $24 $42  $73
7 days $86  $118  $186
14 days $152  $221  $316

*Ads longer than 100 words are eligible for a free full-color photo. Call for rates.

Placing an ad is easy! Visit our Web site to write and pay for your advertisement, or call our service number at (509) 555-4938. And feel free to drop by our offices located at 78 Hearth Street in downtown Newton, and one of our helpful associates will help you come up with the perfect classified ad for your needs!

Reading text 2:

FOR SALE: Six-year-old Warden Motors 300-D Pick-up truck. Includes air-conditioning, stereo system, and mobile device attachment. Tires are new, and vehicle is in excellent condition. The truck has been repainted from its original black color to gray. Asking $18,000 or best offer. Send a text message to (509) 555-2893 for further details or to arrange a test-drive. Photographs available on request. Appointments can only be after 6:30 P.M. on weekdays, as I will be at work.

Reading text 3:



This is Steven Ang. I saw your classified ad in The Newton Herald and am interested in your truck. Is it still available? If so, is a test-drive tomorrow possible?


Hi, Steven. My name is Norman O’Donnell. Yes, it is still for sale. Is tomorrow night at 5 o’clock okay? I’m at 383 Nova Crescent.


Perfect. Need a truck for my landscaping company. Yours sounds ideal.


Hope you’ll like it! I haven’t had many responses to the ad and don’t want to spend $73 for another one.


If I like it, I can pay for it right away by check or cash. Thanks, and see you at five.

66. What is NOT mentioned about The Newton Herald?
67. How can clients find out about fees for advertisements over 100 words?
68. What is suggested about Steven Ang?
69. What is a characteristic of the vehicle being sold?
70. What is indicated about Norman O’Donnell?

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