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Đề thi thử TOEIC: Mã đề CHEMISTRY

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Đề thi thử Đề thi thử TOEIC: Mã đề CHEMISTRY

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Questions 1 - 4:

Reading text:

To: Mimi O’Hare (
From: Super Wash Center (
Subject: Your inquiry
Date: June 2

Dear Ms. O’Hare,

We received the message stating that you _____(1) your pre-paid rechargeable card. You mentioned that the missing card had a $50 balance and that you hoped to get it back. Unfortunately, we cannot fulfill this request because our records show that you failed _____(2) for balance protection, which allows us to track card balances.

_____(3). It is a service we offer to recover _____(4) money left on your card in the event that it is misplaced or stolen. If you get it, we'll be able to secure your balance in the future and send you a replacement card immediately.

We are sorry that we cannot be of more help.

Mac Benson, Super Wash Center

1. (1)
2. (2)
3. (3)
4. (4)
Questions 5 - 7:

Reading text:


To: All Office Staff

From: IT Department

Re: Avoiding Computer Problems

We are here to help you with any problems you may have with your computer.

Please make our job easier by observing the following guidelines:

1. If you have problems seeing the _____(1), check to make sure that your monitor is turned on.

2. If your computer crashes, write down any warning message that appears. We can _____(2) a problem more easily if we have this information.

3. Please do not install any new software without our approval. Some software is not compatible with what is already on the computer and can cause problems.

4. Some parts of the company website are _____(3) without a password.

If you need a password, please let us know and we will assign you one.

5. (1)
6. (2)
7. (3)
Questions 8 - 10:

Reading text:

Wilson and Jones, Ltd.


We specialize in small businesses.

Are you having trouble reconciling your accounts?

Do you need to improve our tax situation?

Do you want to get out of debt and make your business _____(1) ?

Wilson & Jones, Ltd. is a full-service accounting firm that can help small business owners like you with all aspects of your accounts. Our budget planning service will help you pay off _____(2) debts so that you can start accumulating savings.

Our tax service provides tax planning assistance tax return preparation, and preparation for audits. Our bookkeeping service guarantees that your accounts are always up to date. Call us today for an appointment. You'll be out of the red and free of _____(3) tomorrow.

8. (1)
9. (2)
10. (3)
Questions 11 - 13:

Reading text:

Dear Harry,

We are pleased to inform you of your promotion within our company. Starting the first of next month, you will begin your new position as manager of the Fulfillment Department. During your years as a member of the Fulfillment Department staff, you have made many _____(1) to the productivity and smooth operation of the department.

We have always valued your dedication to your job, and now we are pleased to be able _____(2) your hard work and fine skills with this promotion.

We know you will do a wonderful job. The Personnel Department will contact you soon regarding the changes in your salary and benefits. We _____(3) welcoming you to your new position next month.


Madeline Kovacs


11. (1)
12. (2)
13. (3)


Questions 14 - 15:

Reading text:

954 21st St., Spokane, WA 99082

Olivia Jung
Office Manager
Synertech Industries
43 S.Main
Boise, ID 99076

Dear Ms. Jung,

I am writing to inform you that Pine Valley Paper Products will be moving to our new building in Spokane on May 25. Our new address is 954 21st Street, WA 99082. Our new phone number is (509)555-0950 and our fax number is (509)555-0951. Our mill and production plant will remain in Lewiston at 98 Riverside Drive. And our website address will also stay the same at

I am enclosing a copy of our newest catalog. It includes several new products which your company might find interesting.

As always, we at Pine Valley value your business and hope to continue providing you with excellent service and products in the future.

Yours truly,
Rose Berger
Director of Sales
Pine Valley Paper Products Inc.

14. What is the purpose of the letter?
15. What is enclosed with the letter?
Questions 16 - 17:

Reading text:

Helen Moon 2:20 P.M.
Sue, I was going over the checklist for the trade show. Have you had a chance to pick up those supplies yet?


Sue Sloane 2:24 P.M.
Actually, I found most of what we need in the supply room. The rest I will get on my way to the convention center tomorrow.


Helen Moon 2:25 P.M.
That's perfect. Could you see if there are any clipboards in the supply room? If not, can you also buy some on your way? We need two to hold questionnaires and two more for sign-up sheets for new customers.


Sue Sloane 2:27 P.M.
Not a problem. Anything else you need? Has anyone picked up our pamphlets from the print shop yet? I can get them if nobody has done that.


Helen Moon 2:28 P.M.
I was supposed to do it. I'd be grateful if you could do it.


Sue Sloane 2:29 P.M.
It isn't any trouble. The print shop is nearby Coulier Office Supplies, and that's where I'm getting the rest of the supplies. I'll bring them early so you can prepare to hand them out to participants as soon as the trade show opens. I'll be at the convention center for set-up by three o'clock.

16. At 2:29 P.M., what does Ms. Sloane mean when she writes, "It isn't any trouble"?
17. What is mentioned about the company Ms. Moon works for?
Questions 18 - 19:

Reading text:

Towel Policy

Thank you for choosing the Wellington Hotel - your home away from home in the heart of Chicago! We care about the local environment, and in an effort to reduce our water consumption and the amount of harmful detergents we use, we have put the following policy into effect.

We ask all guests to please hang up the towels that do not require changing on the towel racks. Place all used towels in the bathtub, and they will be exchanged for fresh towels. Should you require any additional towels, please feel free to contact the front desk staff.

Thank you for doing your part to protect the environment.

18. Where would this notice likely be found?
19. What are guests asked to do if they require clean towels?
Questions 20 - 22:

Reading text:

To: Lou Barlow
From: J. Mascis
Re: Printer Toner Cartridges
Date: December 8

Dear Mr. Barlow,

Although we have never formally met, I have been working in your company for over eight years in the printing department. I would like to call your attention to the fact that there is a new resource for printer toner cartridges. Currently, we are spending about $15 for black toner cartridges and $25 for color cartridges. This is because we are buying them directly from the manufacturer. However, I have recently found an Internet dealer who can supply us with unlimited black cartridges for only $1.50 each and color cartridges for 2.50 each. If you are interested, perhaps we could talk about this in more detail at your convenience.


J. Mascis
Print Shop Manager

20. What is the relationship between Mr. Barlow and Mr. Mascis?
21. How much is the company currently spending on color toner cartridges?
22. Who can supply the company with inexpensive supplies?
Questions 23 - 26:

Reading text:

Eagle Canyon City Park

Over the past month, there has been a sharp increase in reported sightings of raccoons in the open spaces of the park. The park rangers suspect the creatures are attracted by food scraps that are left—whether on purpose or accidentally—by visitors to the park. —[1]—. The city’s public health department does not want to encourage the raccoons to leave the wooded areas of the park as they can be carries of disease and pose a risk to visitors and their pets. —[2]—. With that in mind:

● Please do not leave any garbage in the park—either take it with you when you leave, or place it in the closed garbage bins that are provided throughout the park.

● If you see raccoons, do not approach them or give them food as they are wild animals with sharp claws and can be dangerous when they feel frightened.

—[3]—. Along with this, we will be holding volunteer park cleanups on the last Saturday of each month. Our next one is scheduled for June 27. Anyone interested in taking part should report to the park visitor center to register. —[4]—. All participants will be provided with protective gloves and vests, water, and a light lunch.

23. Why was the announcement written?
24. What is NOT stated about raccoons?
25. What will volunteers be given?
26. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "We will accept registration forms up to two days prior to the event."
Questions 27 - 30:

Reading text:

Baxter Communications
87 Hollowbrook Road
Bloomington, IL 61704

Melinda Armin
73 Lessenger Drive
Bloomington, IL 61704

Dear Ms. Armin,

Thank you for signing up for Baxter's Cable Plus package, which includes all the basic television channels plus movie and educational networks. -[1]-. This letter is to remind you of the terms of service as stipulated in the standard contract.

First and foremost, the account holder must use the cable service for lawful purposes only. -[2]-. It is strictly prohibited to copy any program for the purposes of distributing it on the Internet without the express permission of the program’s producers or of Baxter Communications. Similarly, profiting from a full or partial copy of a program through sale or rental is also forbidden. -[3]-.

Baxter agrees to maintain service for as long as the customer follows the stipulations and pays for use. Service includes continued delivery of cable programming, repairs, and general maintenance of the cable box. However, repairs or replacement due to damage or loss caused by the user is the financial responsibility of the client.

Baxter Communications is the top cable, Internet, and phone service provider in the city. -[4]-. As such, we look forward to many more years of doing business with you.


Otto Weed
Accounts manager, Baxter Communications

27. Why was the letter written?
28. What is mentioned about Baxter Communications?
29. Why might service users have to pay an additional fee?
30. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "Failure to abide by any of these regulations could result in termination of services without further notice or even legal penalties."
Questions 31 - 34:

Reading text:

Received: Monday, June 4th, at 8:32 p.m.
Re: Appointment Cancellation

Mr. Walker,
I apologize for having to cancel our appointment last Friday at the last minute. There was some urgent business at another job site, and I had to attend to it personally. I hope that we can reschedule for sometime next week.
Also, in your last e-mail you asked for some different options with regard to materials and our turn-around time. The sample books I couriered to you last week are the standard wallpapers that we use - 1.75 meter-wide, printed. But we have also started using a new process with large, floor-to-ceiling rolls that produces a papered wall without seams. The papers are the highest grade, and most have silk highlights. As your project is a luxury apartment complex, these products may better suit your needs. This is a specialty process, requiring special equipment, and so there would be additional charges on top of our usual labor costs. Since you would be doing so many units in your building, perhaps we could offer you a discounted rate on the labor. I will discuss this possibility with our sales manager and let you know when we meet.
With regards to our turn-around time, using standard-process papers we would be able to complete the 15 units in one week. The seamless wallpaper application process makes use of a large roller mechanism; so, potentially, we could complete the work in 3 days. Again, I am sorry to cancel our appointment. Please let me know at your earliest convenience when you would like to reschedule. Thank you.


Peter Lasco
Sales Rep,
All Walls, Inc.

31. Why was the appointment with Mr. Walker cancelled?
32. What kind of service does this company offer?
33. What did Mr. Lasco do for Mr. Walker the previous week?
34. How long does Mr. Lasco estimate the job will take?
Questions 35 - 38:

Reading text:

Sylvie Depardieu,
Small Business Association of Windover,
P.O.Box 7465,
Windover, VT

Dave Mitchell
Manager, Sunrise health Foods
154 Beecham Avenue, Unit 3A
Windover, VT

Dear Mr. Mitchell,
As a long-time member of the Small Business Association, I'm sure you're as upset as the rest of us about the recent hydro rate increase of 29 percent which took effect in October. The difference in our monthly electricity bills is considerable, and for small businesses such as ours that are struggling to make ends meet, I'm sure I don't need to tell you what the increase could mean in the long term.
I wanted to let you know that, as President of the Small Business Association of Windover, I have taken the initiative to contact the State Corporation Commission on behalf of the Association to voice the concerns of small business owners in the area and to register our opposition to this rate increase.
In doing so, I was informed that final approval for this increase has not yet been given to Vermont Hydro by the Commission. Commissioners will decide in the near future whether to approve all, some, or none of the requested 29 percent increase. If the full 29 percent increase is not approved, customers will receive a refund for any overcharges (so save your monthly statements).
This pending decision gives us an opportunity to prevent the increase. That is why I am writing to all of the members of the Association to ask for your support. As customers of Vermont Hydro, we can all contact the Commission and register our opposition to this rate increase. Now, it is your turn to be proactive. Call to register your opposition and pass the word along to businesses in other areas served by Vermont Hydro; even your friends and family could call - every little bit helps.
You can call the State Corporation Commission at (800)553-7845 between 8:15 a.m. and 5 p.m. Monday through Friday. You will be directed to leave your name, address, telephone number and a statement of opposition. The call takes only 2 to 3 minutes. Every call is tabulated and will hopefully make a difference in the final decision made by the commissioners.

Sylvie Depardieu

35. What is the current position of the sender?
36. What is the main purpose of this letter?
37. What information is NOT included in the letter?
38. Who should be contacted about the matter?
Questions 39 - 42:

Reading text:

John Mallet [3:45 P.M.] Hi, everyone. You'll be happy to know that management gave me approval to send some of our people to the career fair at Duluth University next month.
Janet Chan [3:48 P.M.] That's excellent news. A lot of students have probably heard of our company, since Go-C Tech is such a short distance from the campus.
John Mallet [3:52 P.M.] Exactly, however, our budget is limited, so we need to decide which departments should be represented. We can't send everyone.
Melissa Kovac [3:55 P.M.] My marketing team recruited quite a few new people just last month. You can leave me out.
John Mallet [4:00 P.M.] I'll keep that in mind. And I think the accounting department should participate. Management feels that they will need more help when our purchase of Stanfield Incorporated moves forward. I'll speak to Susan Edwards about it.
Peter Mercer [4:01 P.M.] I need to supervise product testing in the research and development department for the next few months. Can I send someone in my place?
John Mallet [4:03 P.M.] Of course. Who do you choose, Peter?
Peter Mercer [4:05 P.M.] Amy Lintan. She doesn't have a lot of experience, but she's quite knowledgeable about our department's needs.
John Mallet [4:08 P.M.] That's fine. Perhaps someone who has been employed for a shorter time can provide a valuable perspective on what it is like to join our company.

39. What is indicated about Duluth University?
40. At 3:55 P.M., what does Ms. Kovac mean when she writes, "You can leave me out"?
41. What is implied about Go-C Tech?
42. Who will delegate a representative to the career fair?
Questions 43 - 45:

Reading text:

Think Like a Champion
By Dennis Flatmeyer

What secret power do professional athletes and Olympians possess that enables them to perform under pressure? Well, the answer, according to psychologists and athletic trainers, is in the brain.
For years, athletes and coaches alike believed that athletic skill and physical training were the two most important factors determining competitive success.
Recent evidence, however, suggests that mental training is actually more critical than athletic ability. Thus, while you may not have been born a champion golfer, you can certainly train yourself to become one by employing the proper mental training.
Take for example, the four-time Olympic gold medal winner in the 200 meter dash, Paul Fisher. Paul was born with a rare neuromuscular disease that prevented him from growing normally. He spent the first five years of his life in a hospital bed, and doctors told his parents that he would probably have to use a wheelchair all his life. Then, in 1988, while watching the Seoul Olympics from his hospital bed, Paul decided that he would one day be an Olympic runner.
Twelve years later, in Sydney, Paul Fisher was standing on the Olympic podium, wearing a gold medal around his neck. When asked about his incredible victory, Paul said, "It was easy, once I made up my mind to do it."
At Haverford University, psychologists monitored ten athletes who were each given the exact same physical training schedule. However, five athletes were also given a mental training schedule, where they practiced meditating and using positive thinking techniques. What did the University discover? The five athletes who prepared mentally and physically performed nearly seventy percent better than the other five athletes!

43. What does the article mention about athletic performance?
44. What is NOT true about Paul Fisher?
45. What did Haverford University do for their research?


Questions 46 - 50:

Reading text 1:

Gunton City Council to Consider Blandfolk Superstore Proposal

At a Gunton City Council meeting on May 2, members listened to a presentation from representatives of Blandfolk Superstore about building a branch locally. The retail giant proposed erecting an outlet measuring 9,500 square meters just within city limits on Medford Avenue. However, the chosen land has not yet been authorized for commercial establishments, so Blandfolk has requested that the property be rezoned. Gunton mayor Claire O’Rourke told representatives that the council would discuss the proposition this month and address it at their next meeting in June. A spokesperson for Blandfolk said the corporation hopes the proposal will pass, emphasizing that the development would provide employment for up to 190 local residents.

Reading text 2:

Gunton Herald

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Readers’ Comments

Ronald Pinero posted on May 7:
I am writing in regard to an article printed in your newspaper’s May 3 edition about the construction proposal from Blandfolk Superstore. As a long-time business owner in Gunton, I am concerned. I manage Ballas Boutique, a clothing store in the downtown area, and many of my friends and business acquaintances also operate private shops in the city. Large corporate retailers have forced many smaller stores out of business in other locations where they have opened, even when such establishments have been situated on the outskirts of towns. I’m not sure most businesses like mine will be able to compete without significantly dropping prices and, by extension, the quality of our goods. For now, Gunton is a very vibrant and diverse city, and I hope the mayor and council members will reject the proposal in order to keep it that way.

Reading text 3:

TO: Ronald Pinero (
FROM: Adeline Morris (
SUBJECT: Request from Gunton COC
DATE: May 8

Dear Mr. Pinero,

I came across your comments on the Gunton Herald Web site. Your concern is something the board of the Gunton Chamber of Commerce has been discussing, and we agree that something must be done to protect stores in the downtown area, like yours. On June 3, the city council will be holding a public meeting that some of us will be attending. It would be helpful if you joined us at the event. You could give a short talk describing the concerns you mentioned in your comments. You are welcome to use visual aids, bring supporting documents, and invite others who share our concerns. Please let me know if you would like to participate.

Sincerely yours,

Adeline Morris
Secretary, Gunton Chamber of Commerce

46. What is the article mainly about?
47. What does Mr. Pinero want Ms. O’Rourke to do?
48. In the article, the word "limits" is closest in meaning to.
49. What will take place on June 3?
50. What is indicated about Ms. Morris?
Questions 51 - 55:

Reading text 1:

From: Mary Helmsford
To: Linda Watercrest
Subject: Conference

Dear Linda,

As you requested, I am writing to provide you with some more information about the conference at the end of the month. It will be held at the Gillmor Conference Center in San Francisco, California, on Saturday, May 14th.
The conference is a great way for New Media Inc. employees to meet other people in the entertainment industry. The conference schedule is as follows:

8:00-10:00 A.M. "Understanding the Customer" presented by market analyst, Richard Preyer

10:15-12:00 A.M. "Making an Effective Presentation" presented by CEO of Anderson Entertainment, Brian Thompson

12:00-1:00 P.M. Free lunch

1:30-3:30 P.M. "Increasing Productivity" presented by Director of Sales at Phillip Mortin Media, Bob Ross

3:45-5:45 P.M. "Future Trends in the Entertainment Industry" presented by Phillip Trent, author of "The 10 Most Successful Media Companies"

5:45-6:00 P.M. Closing remarks by Samuel Wright, conference coordiantor

Please note that New Media Inc. will pay for the registration fee, accommodation, and all meals. Employees are expected to pay for transportaion to and from the conference. I hope you find this information helpful.

Mary Helmsford
Director of New Media Inc.

Reading text 2:

From: Linda Watercrest
To: All employees
Subject: Conference

Hi, everyone! I am just writing to inform you that there has been a slight schedule change for the conference on Saturday. You may have already heard it on the news, but Richard Preyer suffered a heart attack on Thursday night and is recovering in Mercy Hospital. Unfortunately, he will not be able to give his presentation as planned. I have been informed by the conference coordinator that Michel Tupper, the Director of Customer Relations at Fleet Media, will be presenting instead. He will talk about his 20 years of experience dealing with customer complaints under the title of "How to Satisfy the Customer." Also, if you have any speial meal requests for the conference, please contact Mary Helmsford at 895-326-6547 by May 4th.

51. Why did Mary Helmsford write the email?
52. What does Mary Helmsford say about the conference?
53. What are employees expected to pay for?
54. What is TRUE about Michel Tupper?
55. Which seminar was cancelled at the conference?
Questions 56 - 60:

Reading text 1:

Protect Yourself with PFS

PFS is a safety systems contractor specializing in the installation of fire alarms and sprinklers for residential and corporate clients located in downtown New York. We ensure quality workmanship that is in compliance with municipal building codes. Furthermore, our work is executed promptly, and we guarantee our clients' satisfaction. If there are demands for repairs or adjustments to our work, we will take care of them within 48 hours, assuring the safety of your office or your commercial or industrial facility.

If you would like to learn about the pre-action, wet pipe, dry pipe, and deluge sprinkler systems we offer, call us at 555-5324 or visit our Web site at:, where you can also fill out a service request form.

Reading text 2:

PFS Service Request Form

Name: Gwyneth Pierce
Phone: 555-9622
Address: 84 William Street, New York, NY 10038
Company: Serene Peace Spa

I would like to replace my outdated deluge sprinkler system. I was on your site reading about the different types of sprinklers available. I think wet pipe sprinklers would be good to have in each treatment room of my spa as they seem to be low-maintenance and more cost-efficient than a dry-pipe system. However, the lobby of my business contains a lot of valuable items that could easily be damaged if the sprinklers were to go off accidentally. I read that pre-action systems are far less sensitive than other types of sprinklers and will only go off when temperatures reach those of an actual fire. So, I'd like to have a pre-action system installed in this area only.

Reading text 3:

TO: John Boone
FROM: Gwyneth Pierce
SUBJECT: Problem
DATE: April 15


I didn't have time to check everything before you and the installation crew left yesterday, but I noticed a problem this morning. I requested a different type of sprinkler system for the lobby, but the one installed is the same as the ones in the other rooms. I checked my request form, and the information is there. So, I would like the system to be changed to the one initially asked for as soon as possible. Please let me know when I can expect the work to be corrected.


Gwyneth Pierce

56. What is NOT mentioned about PFS?
57. In the advertisement, the word "executed" is closest in meaning to
58. What is suggested about the sprinklers Ms. Pierce wants in the lobby?
59. Which system did PFS install in the spa lobby?
60. What is Ms. Pierce entitled to?
Questions 61 - 65:

Reading text 1:

E-Klavier Digital Piano - User's Manual

Thank you for purchasing an E-Klavier Digital Piano by SoundDesign! Please carefully read the user's manual prior to operating your digital piano. Not only will it enhance your experience, it will also extend the life of your machine. Your E-Klavier Digital Piano is manufactured to the most exacting specifications using the best materials available. By following the instructions contained in this manual, it will provide you with a lifetime enjoyment. In addition to this manual, there is more information on the SoundDesign website.

Important Warning
The surface of your new E-Klavier Digital Piano by SoundDesign is coated with our patented high-gloss enamel to mimic the finish of the highest-quality grand pianos. It is susceptible to scratching. Should it require cleaning, you should wipe it with a lightly-dampened cloth. Under no circumstances should you use detergents or abrasives to clean any part of the surface, as scratching or discoloration may result.

Should you have any problems with your digital piano that are not covered by the material in this manual, first check the FAQ and troubleshooting sections of our website at If you still cannot find a solution to your problem, call our service representatives at the number on the back cover of the manual, or e-mail them at

Reading text 2:


To Whom It May Concern:
I recently purchased a T-201 E-Klavier, and have been very satisfied. It has so many useful functions! If anything, it has too many. (It took me a whole afternoon to figure out how to use it properly; but, then again, I'm not exactly skilled with electronic gadgets.) It really lives up to the promises in your literature. The sound is excellent. My son-in-law, who is a concert pianist, was impressed, so that says a lot.

Anyway, the main reason I'm writing is that my little granddaughter spilled her grape juice all over the top of the keyboard. I mopped most of it up at the time, but some got under the lid and now it's a sticky mess in there. I tried using a damp cloth as the user manual recommends, but it's just not coming off. I looked through all of the material on the website, too, but I think this problem is rather unique. I'm worried about ruining the finish, so I'm asking if there are any soaps or detergents that I could safely use.

Thanks a lot,
Randy Wilson

61. What are owners of the T-201 E-Klavier instructed to do?
62. What are consumers told to do if there is a problem with their E-Klavier?
63. What should be used to clean the surface of the keyboard?
64. What is the purpose of the e-mail?
65. What has Mr. Wilson already tried?
Questions 66 - 70:

Reading text 1:

To: All Leisure Services Local Directors
From: Derek Gray, New Town Leisure Center Director
Re: Tennis promotion
Date: April 10th

We are trying to increase use of our tennis courts and facilities. At the moment, many of our courts are hardly ever used. If we want to maintain government funding, we need to show that there really is a demand for these facilities. I am planning on displaying the following poster in every local leisure center. Before I send it to the printers, could you take a look and give me your comments and suggestions? Do you think anything should be changed or added?

Many thanks,
Derek Gray

Reading text 2:

Tennis continues to be one of the most popular sports all over the world. One of the main attractions of this sport is that it can be played by people of all ages, young and old. Although tennis has a reputation for being an expensive sport, it doesn't have to be. A good racket can cost only $40 and a can of balls only $2.00. But where to play? Sure there are fancy private clubs that cost $100 a month, but why not try one of the many public parks and leisure centers which offer tennis courts free of charge and lessons for a very reasonable price? Contact your local leisure center director for information on how you can get involved in this exciting sport!

66. What is the purpose of this memo and sign?
67. How is tennis usually categorized?
68. Who can play this sport?
69. Where is it expensive to play tennis?
70. Who is Derek Gray?

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