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Questions 1 - 4:

Reading text:

DiMaggiano’s Frozen Pizzas
Cooking Instructions

Remove the pizza from the packaging, but do not defrost it. If it has thawed, reduce the cooking time _____(1) approximately three minutes.

Preheat your oven to 230 degrees Celsius. For a softer crust, put the pizza on the middle oven rack and bake it for 10 to 12 minutes. _____(2). And for a crispier crust, bake the pizza on the top rack at a _____(3) temperature. Set the dial to 280 degrees for a perfectly crunchy crust!

Remove the pizza from your oven carefully so as not to burn your fingers. Allow it _____(4) for three to four minutes before eating. Then simply slice the pizza and enjoy a delicious DiMaggiano’s meal with your favorite beverage.

1. (1)
2. (2)
3. (3)
4. (4)
Questions 5 - 7:

Reading text:

Luis Hawkins

105 Mt. Welliington Lane Auckland, New Zealand

March 2, 2007

Mr. Berman

Ave. Simon Bolivar 359 Monterrey 6400


Dear Mr. Berman,

The other day, I attended a seminar where you gave a presentation entitled "Ideal Renovation. " I found your talk very _____(1)

Our company has been selected to renovate the Hempha Library, which is one of the biggest libraries scheduled to be _____(2) renovations soon, to enhance library services for the community.

It would be of much help to have your ideas and suggestions as a consultant on the project from the outset, _____(3) we are considering how to best meet the needs of the prominent library. We are looking forward to doing business with you.


Luis Hawkins

5. (1)
6. (2)
7. (3)
Questions 8 - 10:

Reading text:

From: Tom Knight, Portsmouth Community Board Chairman

To: Gregor Berkov, Public Conscience

Dear Gregor,

I am writing to express my _____(1) again for the work your firm did in promoting our appeal. Thanks to the outstanding effort you made in publicizing our cause, we have been able to collect over $100, 000 in donations.

This should be enough to _____(2) the cost of building the new youth center downtown. With the serious and growing concerns over youth crime and gangs, our community badly needs a fun and safe facility for young adults to hang out at.

We would be delighted to use your consulting services again in the future. I will also be happy to recommend your firm to _____(3) potential clients.

Thank you,

Tom Knight

8. (1)
9. (2)
10. (3)
Questions 11 - 14:

Reading text:

To: Greg Meyers ( From: Powerboard Electronics ( Subject: Your PC Repair Status

Dear Mr. Meyers,

Thank you for dropping off your PC at our electronics repair shop earlier today. We have _____(1) the problem, and unfortunately, your motherboard and hard drive have severe water damage. There are some options you need to consider before we _____(2) to the next step.

First, recovering the data on your PC will be very expensive and _____(3). If you still want it, it would cost $750 and will take approximately one week. Another option is to replace both the motherboard and hard drive. We would suggest this option. It is simple and cost-effective. It would only be $120 and you can pick your computer up tomorrow. _____(4). We appreciate your business and look forward to continue working with you.


Powerboard Electronics

11. (1)
12. (2)
13. (3)
14. (4)


Questions 15 - 17:

Reading text:

In response to the numerous requests we've received, the Fitness Center will be starting up yoga classes this September. We have hired a new instructor with eight years of experience instructing classes in Hatha yoga. The classes will be held on Monday and Wednesday mornings at 7:45 a.m. in the Fitness Center aerobics hall, but if there is enough demand, we will be opening another class starting at 6:45 a.m. As always, there is no charge for employees, and members of the general public who wish to join can do so for $25 for the eight-week session, or $3 per class. I recommend that you register early, as space is limited.
In order to ensure the health and welfare of our staff, we require that those wishing to participate in the yoga course have their family physician fill out a health history form. You can pick up the forms prior to the start of September at the front desk in the Fitness Center. Please return the completed form, signed by your doctor, when registering for the class.
No special equipment or footwear is needed, but we recommend stretchable, loose fitting clothing. In addition, for those of you wanting to get extra practice at home, special mats will be available for purchase for a nominal charge starting in September.

Jessica Bale, Fitness Center Coordinator

15. What is the purpose of this memo?
16. What are employees asked to do before registering for the class?
17. What is mentioned about equipment employees are required to bring?
Questions 18 - 20:

Reading text:

June 15, 2007

Charles Masters
15 Billows Rd.
Forestwood, CA

Dear Mr. Masters,

After conducting an extensive performance review of all the employees in the Advertising Department here at Dunn and Dunn Inc., we have decided to promote you to Corporate Accounts Manager. Since you started working for us five years ago, you have consistently demonstrated a strong work ethic and the ability to produce quality work. The executives feel strongly that your proposal to implement new advertising techniques helped the company to secure 20 new clients in 2004-2005. Additionally, in 2006 you voluntarily created an Office Policy Manual for new employees, which demonstrates your dedication to the company and desire to make the office environment as efficient and friendly as possible. Your responsibilities as Corporate Accounts Manager will include delegating work to subordinates, researching potential advertising campaigns, organizing meetings with clients, and determining the annual department budget. In return for your extra work, you will receive a 25 percent increase in your current salary, seven additional vacation days, and a $5,000 bonus.


John Milestone
Director of Advertising

18. What is the purpose of this letter?
19. How did Charles Masters improve the office in 2006?
20. Which of the following is NOT the responsibility of the Corporate Accounts Manager?
Questions 21 - 23:

Reading text:

Rollins University is looking for an energetic, personable individual to teach a marketing class for students in the honors program during the fall semester. The class, Advanced International Marketing 402, will be held on Tuesdays and Thursdays from 4-6 p.m. This is a part-time position. Rollins University is one of the top business schools in the world and has campuses in Los Angeles, Paris, Tokyo, and Geneva. This position will be at the university's campus in Tokyo, Japan, so the successful applicant will be expected to relocate if necessary. The successful candidate will have some teaching experience (at least 1-2 years in an academic setting) and have worked extensively in the marketing industry. Additionally, individuals without a PhD need not apply. The incumbent will be required to work during regular class hours, and spend two to three hours preparing for each class. A private office will be provided. Since this is a short-term contract, compensation is negotiable and will be determined based on the candidate's work experience and professional history. For more information, or to request an application, contact James Stewart at 1-541-265-6987.

21. What does the advertisement suggest about the course mentioned?
22. Where will the successful candidate work?
23. What is NOT a requirement of the position?
Questions 24 - 27:

Reading text:

Gina Adenan [10:09 A.M.] I just got word from the boss. A manufacturing problem discovered at our Maryland factory will lead to an immediate recall of all T-20 and T-21 model toasters our company sold in the past year.
Hal Anderson [10:12 A.M.] I heard about that issue earlier this morning. A recall is going to be a huge undertaking. We'll have to post a notice in some major newspapers.
Oliver Lee [10:14 A.M] That's right. And we'll also have to put the same information on our Web site.
Hal Anderson [10:16 A.M.] That would be the best way to reach our customers abroad. Katie, can you draft an announcement if I forward you all of the details?
Katie Ford [10:19 A.M.] Of course. I'll put it together as quickly as I can and get a list of press contacts from marketing.
Gina Adenan [10:22 A.M.] Thanks, Katie. Oliver, as you are running the call center, you'll need to train your staff to handle inquiries regarding the recall. There will be a lot of calls from the public, I'm sure.
Oliver Lee [10:25 A.M.] I'll get right on it. We dealt with a similar issue three years ago, so I know what needs to be done.
Gina Adenan [10:28 A.M.] Okay, thanks everyone. It sounds like we should be able to handle everything.

24. What is NOT mentioned as a way to handle the recall?
25. What is suggested about the company?
26. What can be inferred about Mr. Lee?
27. At 10:25 A.M., what does Mr. Lee most likely mean when he writes, "I'll get right on it"?
Questions 28 - 29:

Reading text:

Visitors to Caracas, Venezuela, will enjoy the convenience of the Metro subway system that serves the entire city. From downtown, you may ride the blue line to El Cafetal for dining, the yellow line to El Mercado for shopping, or the red line to Las Mercedes for museums. The Metro costs 1000 Bolivares (eighty cents) on weekdays and 1300 Bolivares (one dollar) on weekends. The subway operates from 6:00 a.m. - 11:00 p.m. every day.

28. What is the Metro?
29. How much more does it cost to use the Metro on a Saturday?
Questions 30 - 31:

Reading text:

Warren Cable & Internet is now offering Auto-pay, a new service that takes the stress out of paying your cable bill. When you enroll in our new Auto-pay program, you can access your billing statement or extra changes and make changes to your account through our fully automated Web site. If you choose so, you will continue to receive a monthly invoice detailing your charges in the mail, but you no longer need to remit a payment via mail or in person. Instead, you may make your payment by signing into your account on our Web site and simply authorizing a withdrawal.

If you would like to sign up for the Auto-pay service, simply fill out the form below with your name, account number and street and e-mail addresses. You will receive an authorization letter within 3 days providing the needed information to set up your Auto-pay account. Include form below with this month's payment.

Customer name: ...........
Account number: .............
Street address: .............
E-mail address: .............

30. What new service is being offered?
31. What information should a person give to sign up for the program?
Questions 32 - 34:

Reading text:

May 19

Customer Services Office
WorldTravel Limited
25 Cramden Road

To Whom It May Concern:
I spent most of the last two days calling your customer service lines in an effort to resolve this situation (see my customer reference number, A802234-202), but I have gotten nowhere.
So, I'm writing in the hopes that this letter will get into the hands of a more effective person. I'm really hoping you can help me.
On Monday, May 16th, I was in the airport checking my baggage for a flight to Amsterdam, and the young man who was helping me - James Strathcona was his name - tore the handle off my suitcase when he was lifting it onto the conveyor belt. I have since inquired as to how much it would cost to fix and was told it would be at least US$45.00. I have enclosed a photocopy of the quote from the repairman.
On principle, I really feel these repairs ought to be paid by WorldTravel, as the damage was done while one of your people was handling my luggage. However, I am being given the run-around by your customer service staff whenever I call. One young man was even so bold as to suggest that the suitcase was probably worn out and ready to break anyway. I assure you that this is not true: I only recently bought the set, and the only reason it was broken was that it was handled with excessive force.
In all other dealings I've had with your company, I have had very positive experiences and I have no wish to fly with another airline.
I look forward to hearing from you soon, and I very much appreciate your help.

Yours faithfully,

Edith Smallwood

32. What is the purpose of the letter?
33. What was the Customer Service department's response to Ms. Smallwood's claim?
34. Why did Ms. Smallwood go to see a repairman?
Questions 35 - 37:

Reading text:

Central Vision Movie Theater

Please note that the new Saturday schedule is different than that printed in this week's Weekly Herald.
Updated showings for Saturday:

1:00 p.m. Monsoon Wedding
3:00 p.m. The Rugrats
5:00 p.m. The Man in Black
7:00 p.m. Monsoon Wedding
9:00 p.m. Friday the 13th

All shows before 5:00 p.m. have the matinee price of $3.00. All shows after 5:00 p.m. cost $7.00. Children and Senior Citizens pay only $2.00 for any show of the day. Check out our special family tickets, too: two adults and three children can watch any matinee for only $10. Our food counters serve a wide range of hot and cold drinks, and popcorn and refreshments are served during all movies. Please put your trash in the trash bins at the end of the movie.

35. How much do children pay for movies before 5:00 p.m.?
36. Which movie has two showings on Saturday?
37. How much do adults pay after 5:00 p.m.?
Questions 38 - 41:

Reading text:

To: Global Freight Inc.
From: Core Hosting Co.
Date: March 10
Subject: Domain Renewal.

This is reminder that your domain,, will expire on March 30. Please renew it before the expiration date, so you do not lose our exclusive right to the domain name. For your convenience, our online renewal form is available at your fingertips. Just click here to access the form.
There are three options to choose from one, two or five years. The charge is $50, $80 and $200, respectively. We provide payment installment plans for business clients. If you want to cancel your domain, please fill out and submit an online form. A charge of $20 will be added if you wish to change your domain.

Thank you for your business.

Henry Brook,
Core Hosting Co.

38. What is the purpose of the e-mail?
39. What will happen if the company doesn't renew the service?
40. How much does a company pay if they want another address?
41. What must a company do to discontinue the service?
Questions 42 - 45:

Reading text:

JP Store is proud to announce its new catalogue service, which will begin this September. Each month all customers with a JP gold Card will receive a free catalogue. What's so great about the JP Catalogue? You don't have to go to our store to buy your clothes. You can simply call the customer service hotline and place your order from the comfort of your own home. Plus, each month's catalogue will include special discounts on all our clothing. If you have any questiosn about this special promotion, contact us at 1-800-2365-9864. If you are not a cardholder and would like to become one, then download an application from our website, All customers who apply online before August 15th will receive an additional 20 percent off their first order.

42. What kind of product does JP Store sell?
43. What will JP Gold Card holders receive?
44. How often will cardholders receive the JP Catalogue?
45. How can interested customers apply for a card?


Questions 46 - 50:

Reading text 1:

From: Beth Wolt(
To: Chris Gately(
Date: November 22
Subject: Details for Conference on December 2

Hi, Chris!

First, I'd like to express my excitement that you've agreed to speak at this year's technology conference. As you know, Runt Corporation has been organizing this event for the last ten years to promote innovation in the computer industry.

In my previous email, I told you that the conference would start at 8 a.m., but it has been changed to 9 a.m. becase a few of the companies who will be providing exhibits wanted a little more time to set up their product displays. Now, when you get to the conference center, you will have to pass through security. Please hand the security guard the four-digit code that I gave you, and he will issue you a temporary visitor's ID badge. You will need to wear this badge at all times while you are in the building.

If you need us to provide any equipment, such as a laptop computer, or overhead projector, please contact the event organizer, Martin Walsh. His email address is You can also reach him by phone at 1-529-236-1478.

Please feel free to contact me with any further questions that you might have. I look forward to meeting you on the day of the conference.

Beth Volt, Public Relations Director

Reading text 2:

From: Chris Gately(
To: Beth Volt(
Date: November 23
Subject: Update on December 2 Conference

Dear Mrs. Volt,

Thank you so much for your kind email. I am also very excited to speak at your conference. My company's innovative business strategy has greatly increased our profit margins and I am confident that, if implemented properly, it will help any computer company improve its total computer sales.

Since the subject I plan to cover is rather technical, I have asked one of my colleagues, Bill Front, to give a brief PowerPoint presentation to familiarize the audience with a few new technology terms. Mr. Front is a software designer who has been working for Spectron Inc. for five year. His innovative product designs have contributed greatly to Spectron's success in the last three years.

With regard to equipment, I will need a couple of things for the presentation. I will leave a list of required items with the event organizer when I visit his office on Wednesdday, November 25. Thanks for all of your help.

Chris Gately

46. Why did Beth Volt write the email?
47. What is Mr. Gately required to do before entering Runt Corporation?
48. When will Ms. Volt and Mr. Gately meet?
49. Who is Bill Front?
50. What does Mr. Gately plan to do on Wednesday?
Questions 51 - 55:

Reading text 1:

TO Marian Kentley
FROM Brayden Craig
SUBJECT Order inquiry
DATE May 2

Dear Ms. Kentley,

My name is Brayden Craig, and I work at Peakland Dairy in Surrey. Our shop will be launching a new selection of ice cream this summer, and we are currently searching for ingredients. We plan to include a strawberry variety, and we would like to place a bulk order with you. This would be for 250 kilograms. Could you let me know if your farm has the means to fulfill such a large order and, if so, what the cost would be? Naturally, if sales are good, we will place another order next season.

Also, in addition to vanilla, chocolate, and strawberry flavors, we may feature a new variety in the future. We are considering using raspberries and are wondering if your farm grows them. If so, we would like to place an order for 250 kilograms of them when they are available.


Brayden Craig

Reading text 2:

Kentley Farm, 5948 Coast Road, Abbotsford, B.C.


NAME Brayden Craig COMPANY Peakland Dairy
PHONE (604)555-4229 E-MAIL
BILLING ADDRESS 443 Spruce Road, Surrey, B.C DELIVERY ADDRESS Same as billing address

Product: Seasonal strawberries
Amount required: 250 kilograms
Cost per kilogram: $12.00
Delivery date: May 10
Instructions: Wash well.

SUBTOTAL: $3,000.00
TAX: $210.60
DELIVERY: $120.00

Thank you for placing an order with Kentley Farm. Should there be any problems with your delivery, contact Marian Kentley at or (604)555-4059.

Reading text 3:

Get $3 off Peakland Dairy's New Organic Ice Cream!

Thank you for visiting Kentley Farm today! You can now enjoy our strawberries in Peakland Dairy's new organic ice cream line, made with completely natural ingredients! Choose from vanilla, chocolate, strawberry, and their featured flavor of coffee all made with hormone-free milk and cream. Simply bring in this coupon to wherever Peakland Dairy products are sold including Softies Supermarkets, Wilton Groceries, and Day-and-Night Convenience Stores, and receive $3 off your purchase of a 500ml carton of any organic ice cream variety!

*Offer valid for one item only and may not be combined with any other promotion.
Offer expires September 1.

51. What is true about Peakland Dairy in the e-mail?
52. In the e-mail, the word "means" is closest in meaning to
53. What has Mr. Craig most likely requested?
54. What is suggested about Mr. Craig?
55. What is indicated about Kentley Farm?
Questions 56 - 60:

Reading text 1:

Job Openings at Felton Insurance

Position 1: Assistant Financial Officer
Requirements: A minimum of five years experience in a managerial position. Applicants will have extensive knowledge of accounting systems, and significant experience developing budgets and offering financial advice.

Position 2: Project Manager
Requirements: A minimum of 4 years experience organizing and executing projects. A strong ability to plan new projects and lead people to complete them. Candidates will also be required to relocate to our offices in Paris.

Position 3: Media Consultant
Requirements: At least 3 years of experience in a related field. Applicants will have excellent verbal and written communication skills. Experience writing press releases and holding press conferences is preferred.

Position 4: Sales Copy Writer
Requirements: A Master's degree in either Business Communications or Journalism is a must. Extensive marketing or advertising experience is also required.

To Apply: Send a cover letter, resume, and at least two letters of reference to the HR Department at Felton Insurance:

Human Resources Department
Felton Insurance
145 Liberty Rd. Seattle, WA

Qualified candidates will be contacted by phone to schedule an interview. Please do not contact the company directly.

Reading text 2:

To whom it may concern:

My name is Justin Thimble and I'm writing in response to the Project Manager position you advertised recently. I feel that my professional background and personality make me the ideal candidate for the job. I have over six years of experience working with a small team to plan and carry out new projects. Additionally, I can speak and write French fluently, and would be very excited to live abroad. I would greatly appreciate the opportunity to work for such a prestigious international company. The enclosed resume further details why I would make an excellent choice for this position. Thank you for your time and consideration.

Justin Thimble

56. Which job description mentions education as a requirement for the position?
57. What are applicants asked NOT to do?
58. What is the purpose of Mr. Thimble's letter?
59. What is a requirement for the position that Mr. Thimble mentions in the letter?
60. What did Mr. Thimble include with his letter?
Questions 61 - 65:

Reading text 1:


Company: SuperCAD International
Location: Portland, ME 04101
Job Type: Temporary
Classification: Full Time
Salary Range: $25,000 - 30,000

We currently have an opening for a JUNIOR-LEVEL CIVIL ENGINEER. Suitable candidates should have a bachelor's degree in Civil/Structural Engineering and experience with structural steel. Starting with a six-month contract, leading to permanent, full-time position. Experience is a plus, but not a must. Apply for this job at Call SuperCAD HR Manager Chris Galliano at 800-542-8347 x205 for location and details.

Reading text 2:

Re: Job Posting A9872
Attachment: pauldafoeresume.doc (43 KB)

Dear Mr. Galliano,
I am writing in response to the job posting on, regarding an available position at your firm as a junior civil engineer. I am interested in being considered for this position, as it is very much in line with my present career objectives. I also feel that I have sufficient credentials to warrant your serious consideration.
As you will be able to judge for yourself by referring to the attached copy of my resume, I have ample experience in the engineering industry to meet the requirements of the job and to enable me to succeed as a member of your team. Please allow me to highlight the following:

M.S. Structural Engineering and Structural mechanics, University of California, Berkeley
B.S. Civil Engineering, University of California, Davis (Highest Honors)

1998-2004 Junior Civil Engineer with Karl Kennedy & Associates, Inc.
Provided civil engineering, structural engineering, consulting, failure analysis, forensic engineering, and related expertise to a wide variety of clients.
If it appears that my qualifications meet your current needs, I would welcome the opportunity to meet with you to discuss employment possibilities in more detail.

Should you require any additional information, or if you would like to meet with me for an interview, please do not hesitate to contact me at (426)630-4483.
Thank you for your time and consideration, and I look forward to hearing from you.

Paul Dafoe

61. What type of job is being advertised?
62. What are applicants asked to do?
63. How much experience is required to apply for this job?
64. What is Mr. Dafoe's purpose in writing this e-mail?
65. What qualifications for this job does Paul Dafoe NOT have?
Questions 66 - 70:

Reading text 1:

From: Howard Hilton
To: Margaret Willow
Subject: Defective Printer

Dear Mrs. Willow,

My company, Pip Imaging, purchased an Easy Jet 1435 printer from your company four weeks ago. Three weeks ago, an employee reported that the printer turned off every time she tried to print on both sides. A week after the problem was reported, a repairman came to the office to fix the problem. After spending an entire day taking apart the machine, he determined that the printer was missing an important screw. It is critical that we have a functioning printer in order to provide our customers with quality photocopies. Therefore, it is important that we fix this problem as soon as possible. We will be closing temporarily in two weeks from June 23rd to July 2nd, while we change locations, and we would like to resolve this problem before then.

Howard Hilton
Technical Director

Reading text 2:

To: Howard Hilton
From: Margaret Willow

Dear Mr. Hilton,

First, I would like to apologize for the problem you encountered with your printer. This is the first defective product that we have ever been made aware of , and we have already contacted the Director of Production, Glen Milton, to investigate the current production practices for all Easy Jet 1435 printers. We certainly want to resolve this problem as quickly as possible. We are happy to pay for all repair costs, as well as all shipping fees. Please put the printer in its original box and send it to the Product Repair Department. The address for this department is provided in the Owner's Instruction Manual that came with the printer. We will have a specialist take a look at the machine immediately. You should have a working printer within three to four weeks. Please feel free to contact me at any time, should you have questions or comments.

Margaret Willow
Director, Customer Relations, Easy Jet Office Supplies

66. How long ago did Pip Imaging purchase the printer?
67. What kind of business is Pip Imaging most likely?
68. According to the first email, when does the printer shut down?
69. What should Howard Hilton do before returning the product?
70. Why might Howard Hilton not be satisfied with Margaret Willow's offer?

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