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Đề thi thử TOEIC: Mã đề FUNNEL

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Questions 1 - 3:

Reading text:



Re: Cancellation of Appointments

Dear Mr. Brian,

You _____(1) not come to your appointment on January 5th.

In the future, please let us know if you need to cancel _____(2).

Please try to call at least five hours before your appointment time, so that we can give it to another _____(3).

Thank you for your assistance.


Everett Hughes

1. (1)
2. (2)
3. (3)
Questions 4 - 6:

Reading text:

Ben Simons

3420 Country Lane

Lyndale, WA

June 8, 2007

Mr. Simons:

In March, you placed an order for $736.71 worth of stereo equipment from our store. Our records show that the _____(1) was delivered to your home in Lyndale, Washington, two weeks later as scheduled. However, we still have not received your payment for the order. This situation is unacceptable.

Your payment is now two months _____(2), so the total amount that you owe has increased to $1,074.57. This total includes not only the cost of the stereo but also late payment penalties and interest.

Please make arrangements to settle this bill as soon as possible. If you need help or assistance in setting up a suitable repayment scheme, please call us at 0900-5443-864.

However, if we do not hear from you by the end of the month, we will _____(3) to repossess your stereo. While we do not want to have to do this, I'm sure you understand our position.

Greg Wallis

Collections Manager, DX Appliances

4. (1)
5. (2)
6. (3)
Questions 7 - 9:

Reading text:

Mark Reynolds

Director, Reynolds' Consulting

Level 9, Ford Building, 124 Oak Street

Queens, Cincinnati

Dear Mr. Reynolds,

I am currently contacting all of Cadey Cleaning Services' existing clients to inform _____(1) of an upcoming change.

As of July 15, I will be taking over the management of the company. I hope that we can have a positive business relationship for many years to come.

I understand that you are a long-time client of Cadey's, and I would like to assure you that you have nothing to worry about. In the near future, we will continue to provide you with cleaning services _____(2) the same conditions according to your agreement with the previous owner.

There is a chance that we may _____(3) introduce changes to a variety of policies over the course of time. However, I promise that we will not do anything without advance warning.

Please contact me at 09-876-8812 if you have any issues you would like to discuss.

Warm regards,

Ranjeet Prakesh

Owner/Operator, Cadey Cleaning Services

7. (1)
8. (2)
9. (3)
Questions 10 - 13:

Reading text:

To: Jennifer Mendez (
From: Rick Holloway (
Subject: Marketing
Date: March 13

Dear Jennifer,

I just met with the new head of PPJ Marketing, Robert Pierson, and he is _____(1) to helping update the look of our product. Like me, he believes that our shampoos are overdue for rebranding and thinks that marketing them to young, free-spirited people is an excellent idea. _____(2). In this regard, he feels that researching the needs of consumers between the ages of 18 and 24 would be helpful for developing television advertisements. This will provide us with information to effectively _____(3) this group. Over the next few weeks, he and his team will create concepts for 30-second commercials, which they will _____(4) to us for consideration.


10. (1)
11. (2)
12. (3)
13. (4)


Questions 14 - 15:

Reading text:

From: Iris Gall (
Sent: Tuesday, May 18, 2007 9:10 AM
Subject: Your storage space

Dear Mr.Puckett,
I am Iris Gall, your Storage Advisor. You have made a great choice with Midtown Mini-Storage.
You will now have no charge for 24 hour access - from 7 a.m. to 10 p.m., 7 days a week - for your complete convenience.

In addition, you will have:
. Free off-street parking to avoid getting parking citations.
. Free pushcarts and dollies so you can easily move your goods.
. Free automatic elevators so you can quickly get to your space.

We can also assist you by arranging a Professional Moving Service, a Do-It-Yourself Truck Rental, or Boxes and Packing Supplies for you. Just let us know, and we'll immediately take care of it.
Your Reservation #618195 is due June 26, 2007.

Please feel free to call me anytime with your questions.

We look forward to serving you.

Iris Gall
Storage Advisor
Midtown Mini-Storage
1-800-STORAGE (786-7243)

14. What is the purpose of the letter?
15. What is a service offered at no additional charge?
Questions 16 - 17:

Reading text:

January 5, 2008

Dear Mr. David Wilder,

The Philippine American Business Association of the Eastern Michigan Area cordially invites you to celebrate PABA's 30th anniversary. The reception will be held on Thursday, February 28, 2008, from 5:00 PM to 6:30 PM. We are pleased to present Dr. Todd DeVries, the Dean of the Pullman State University Business School, as our speaker at the reception.

Attendance is open only to invited guests. To confirm your attendance, we ask that you complete and return the enclosed registration form to the Philippine American Business Association at 649 Mission Street, Lansing, MI 48922. Alternatively, you may complete an online form at the webpage

If you have any general questions, please contact the reception coordinator, Emily Riojas, at 415-543-6222, or send us an e-mail through the link on the webpage.

Thank you, and we look forward to meeting with you.


Liying Cui

Liying Cui

Chief Association Officer
The Philippine American Business Association

16. What is Dr. Todd DeVries scheduled to do at the reception?
17. According to the letter, what is a requirement for attending the reception?
Questions 18 - 21:

Reading text:

Edmond Estrada Wins Albuquerque Judge's Seat

March 18-A spokesperson for the Albuquerque District Court announced that Attorney Edmond Estrada has won his bid for the judge's seat. -[1]-. He will replace current Judge Wendy Delwes, who confirmed earlier this year that she is retiring at the end of March.

In his role as an attorney for the past 25 years, Mr. Estrada has been involved in thousands of legal cases. These included both civil complaints and landlord-tenant cases. -[2]-.

"It has been my privilege to serve the citizens of Albuquerque in my capacity as a lawyer," said Estrada, "and to have witnessed the capable leadership exhibited by Judge Delwes for many years. Through her example, I have learned a great deal about how our courts work best for the people of Albuquerque. -[3]-. Indeed, I feel honored to be succeeding her."

In addition to his legal experience, Mr. Estrada is active in the local community. -[4]-. According to Mr. Estrada's biography, he is a member of the Rio Rancho Land Commission and has volunteered with numerous local charities.

18. What does the article mainly discuss?
19. What is indicated about Ms. Delwes?
20. What is NOT mentioned about Mr. Estrada?
21. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "And in every legal matter he has handled, he has shown a firm commitment to the pursuit of justice."
Questions 22 - 24:

Reading text:

Sandra Marcus named CFO of Crantel, Inc. Crantel Inc. has announced that it has chosen former Kentoch CFO, Sandra Marcus, to head its revamped financial element starting July 3. Vice-president of public relations, Nick Tucker, said yesterday. "Ms. Marcus has had enormous success turning Kentoch into a highly profitable company, and we look forward to adding Sandra to our troubled company into the premier toy manufacturer of Scotland." "Sandra Marcus has demonstrated her ability time and time again by increasing sales, revenue, and consumership." Tucker went on to say, "We are excited about working with Ms. Marcus and feel confident that she can provide the aid and inspiration needed to turn Crantel into a profitable company again."

Crantel, Inc. has experienced a number of successful years since its inception in 1984. Up until the late 1990s, the toy manufacturer was among the top 5 in all of Europe and had expanded toy lines into Asia and North America. Sales troubles began when a lawsuit emerged from a customer claiming that one of Crantel's most popular toys had nearly killed her 8-year-old son. The suit was settled, and the mother admitted that her son may have caused the accident himself. The public was not forgiving, however, and the company has since been significantly troubled from the negative publicity.

Sandra Marcus was able to bring Kentoch out of financial ruins after a similar public catastrophe in the late 80s and became a highly recognized and respected financial guru. Marcus left Kentoch in 2001 to host her own financial program on the World News Network. After she retired from the program in January, former CFO, John Thompson, retired from Crantel and actively pursued Marcus for the position.

22. According to Mr. Tucker, why has Crantel hired Ms. Marcus?
23. How did Crantel lose its customer base?
24. What did John Thompson do upon retiring?
Questions 25 - 27:

Reading text:

This year, the Department of Education will allow all students to renew their student loans online through our department website. To complete this process you will need to have a personal identification number (PIN), which you will use to access your personal account information. If you do not already have a PIN, you can establish one by going to the website and entering your last name and social security number. After that, you will be allowed to select your own PIN or let our computer generate one for you. Be sure to write down your PIN, as you will need it for all future use on the website. This PIN can be used year after year. There is no need to create a new PIN next year once you have made one this year. The estimated time to create a PIN is about five minutes.

25. Who is this information directed toward?
26. What do you need to access account information?
27. What do you need to create a PIN if you do not have one?
Questions 28 - 30:

Reading text:

Office supply inventory form

On the last day of each month, all employees are responsible for taking an inventory of the remaining supplies in their area. These inventories will be used to make purchases of supplies for the coming month. In the list below, please indicate how many of each you have remaining in your area:

Boxes of paper clips ----------
Pencils ----------
White out -----------
Toner cartridges -------------
Pens (red) ------------
Notepads ------------
Rubber bands ------------
Boxes of staples ---------------
Reams of copy paper ------------
Pens (black) ---------------
Pens (blue) --------------

28. When must employees record their inventory?
29. Which of the following is NOT on the inventory form?
30. Which of the following has several entries on the list?
Questions 31 - 34:

Reading text:

Eagle Canyon City Park

Over the past month, there has been a sharp increase in reported sightings of raccoons in the open spaces of the park. The park rangers suspect the creatures are attracted by food scraps that are left—whether on purpose or accidentally—by visitors to the park. —[1]—. The city’s public health department does not want to encourage the raccoons to leave the wooded areas of the park as they can be carries of disease and pose a risk to visitors and their pets. —[2]—. With that in mind:

● Please do not leave any garbage in the park—either take it with you when you leave, or place it in the closed garbage bins that are provided throughout the park.

● If you see raccoons, do not approach them or give them food as they are wild animals with sharp claws and can be dangerous when they feel frightened.

—[3]—. Along with this, we will be holding volunteer park cleanups on the last Saturday of each month. Our next one is scheduled for June 27. Anyone interested in taking part should report to the park visitor center to register. —[4]—. All participants will be provided with protective gloves and vests, water, and a light lunch.

31. Why was the announcement written?
32. What is NOT stated about raccoons?
33. What will volunteers be given?
34. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "We will accept registration forms up to two days prior to the event."
Questions 35 - 38:

Reading text:

Tyler Remington, President of Tyler Remington Inc., announced that the company would be hosting its fifth annual TR Programming Exhibition in July. The event is held every year to give professional computer programmers a chance to test new software developed by TR Inc. The event is also a means for the company to consult with some of the world's most talented programmers about technology trends.

The event attracts programmers from around the world, and most of the individuals who attend are self-employed, or own their own web design and consulting company. Since the exhibition began five years ago, it has become known as the single most important programming event of the year. In the past, it has been hosted in Seattle, Sydney, Berlin, and Moscow. This year's event is scheduled to take place in Hyderabad, India, as it is rapidly becoming the technology capital of the world.

To register, simply fill out the online form which can be downloaded from the company's website at Or, you can request a paper application by calling 1-800-265-8795. A registration fee of $195 must also be paid by June 25 with the application. Only credit card payments are accepted.

35. What is the reason for having the exhibition?
36. Who will most likely attend the exhibition?
37. Why will the exhibition be held in Hyderabad?
38. What is NOT a way to be eligible for the event?
Questions 39 - 41:

Reading text:

Party All, Inc.
7932 New LaGrange Road
Louisville, KY40222
Tel: 502-527-7706

March 10, 2008

Dear Valued Customer:

As a token of our appreciation for being a dedicated customer of Party All, Inc., we would like to invite you to our Preferred Customer Spring Extravaganza this coming Sunday.

Sunday's sales event is by invitation only. All of our stock, including pajamas and bedding, will be marked down 50-70%. *Doors open at 10:00 AM sharp. Complimentary coffee and donuts will be served. Public admission will commence at noon. In addition, please accept the enclosed $20 gift certificate to use with your purchase of $80 or more.

We look forward to seeing you at Party All on Sunday. Please bring this invitation with you and present it at the door.


Monika Waring
Store Manager

*All sales are final. No exchanges.
Enclosure: Gift Certificate #2008-1022 (not redeemable for cash)

39. What kind of business is Party All, Inc.?
40. What is NOT mentioned about the event?
41. How much should a customer spend to receive an additional discount with the gift certificate?
Questions 42 - 45:

Reading text:

Alison Cambie 4:12 P.M. Just finished the first day at the Sacramento Annual Job Fair. With only three of us at the company's booth, there were more visitors than we could handle. Are any of you willing to help out tomorrow? We will receive the overtime pay rate for the hours we work.
Justin Bostwick 4:15 P.M. I can lend you a hand. But I am only available in the morning because I have an important errand in the afternoon.
Reena Kumar 4:15 P.M. Sorry, but I have to inspect a job site for one of our clients. Apparently, there is a problem that could delay our construction of their building.
Angus O'Hara 4:17 P.M. I have nothing urgent planned for tomorrow. What time do I need to be at the conference center?
Alison Cambie 4:19 P.M. I understand, Reena, and good luck with that! And thanks to you others for volunteering. The doors of the exhibit center open to visitors at 10. Please make sure you arrive early to help set up.
Justin Bostwick 4:20 P.M. I'll be there 30 minutes before the event starts.
Angus O'Hara 4:21 P.M. Do we need entry tickets?
Alison Cambie 4:22 P.M. Oh, thanks for reminding me. I will leave them for you at the administrative office located near the main entrance.

42. What kind of company does Ms. Kumar most likely work for?
43. At 4:15, what does Mr. Bostwick mean when he writes, "I can lend you a hand"?
44. What does Ms. Cambie say she will do?
45. What is mentioned about the job fair?


Questions 46 - 50:

Reading text 1:

The Irvine Community Foundation (ICF) awards local nonprofit organizations need-based grants to help improve our community through the Better Irvine Funds Program. The grants range in size from $2,000 to $10,000.

Applications for grants must be submitted on the ICF’s Web site to be considered. On the application form, a detailed plan for community improvement, at least 35 signatures from organization members who have committed to their participation the project, and other information about the potential project must be included. For more information and to apply, go to the ICF’s Web site at

Reading text 2:

Irvine Community Foundation
150 Valley Avenue, Irvine, CA 92602
(949) 555-1023

July 1

Adriana Grill
Ersel Parents Association
77 Vineyard Drive
Irvine, CA 92603

Dear Ms. Grill,

We at the Irvine Community Foundation are happy to announce that the Ersel Parents Association will be given a grant of $6,000 for the initiative you proposed for a playground in the city. We believe the addition will improve our city and community greatly. As the president of your organization, you are encouraged to come to our office this week to discuss more about the plan. Please call (949) 510-9057 to arrange a date.

Thank you,

Richard Kwan

Reading text 3:

Irvine (November 21) – The construction of Irvine Paradise for the Young, a new playground for the children of Irvine, was completed yesterday. The playground is a collaborative work by the Ersel Parents Association (EPA) and the Irvine Community Foundation (ICF). Children will be able to embark on adventures at Irvine Paradise starting on November 25. The president of the EPA will be present at the opening ceremony to deliver a speech regarding the importance of providing safe places for children to have fun and to exercise.

46. What is mentioned about the Irvine Community Foundation?
47. In the information, the word "committed" is closest in meaning to
48. What is a purpose of the letter?
49. What is NOT suggested about the Ersel Parents Association?
50. When will Ms. Grill most likely show up at Irvine Paradise for the Young?
Questions 51 - 55:

Reading text 1:

Georgia Information Technology Committee

Nancy Hopkins
Inside Tech. Publishing
123 Watton Avenue
Village Town, Virginia 16792

July 12, 2007

Dear Ms. Hopkins,

On November 5-7, 2007, the Georgia Information Technology Committee will host the 21st annual Georgia Technology Conference (GTC) at the International Convention Center in Atlanta.

Technology leaders will have a valuable opportunity to socialize and discuss various matters in a smaller forum and to participate in sessions designed to meet their needs. The following exhibits will provide technology leaders with the chance to broaden their knowledge of the latest trends in computer technology. Representatives from companies in the field of information technology are willing to answer questions, perform demonstrations, and assist participants in finding solutions tailored to their businesses.

GTC 2007 is proud to have more than 150 presentations, ranging from nationally prominent speakers to workshops aimed at any of the concerns of technology leaders. The exhibit hall at GTC will include over 250 vendors who will display the most recent hardware and software products.

Mark your calendars and plan now for the 21st annual Georgia Technology Conference. For any inquiries, please contact me by e-mail at


Maggie Patrick

Conference Organizer

Reading text 2:

Date: July 14, 2007 Friday 10:23:02
Subject: Georgia Technology Conference

Dear Ms. Patrick,

Thank you for your letter informing us of your upcoming conference. Before registering to attend the conference, I would like to ask a few questions regarding booking a spot to display our books and multimedia products.

Please let me know if there is a deadline for reserving a display section as well as any procedures we would follow in order to participate in your conference.

Thank you. We look forward to another great conference following last year's.

Nancy Hopkins
Inside Tech. Publishing

51. Why did Ms. Patrick write to Ms. Hopkins?
52. In the letter, the word "prominent" in paragraph 3 is closest in meaning to
53. Approximately how many companies will participate in the exhibit this year?
54. What did Ms. Hopkins NOT indicate in her e-mail to Ms. Patrick?
55. What is indicated about Ms. Hopkins?
Questions 56 - 60:

Reading text 1:

Sherman Tours

Sherman Tours proudly presents our special one-day trip to the Grand Canyon. You can enjoy a memorable and comfortable trip to the South Rim of the Grand Canyon in a small group of 6. Our expert guide will drive you to the Grand Canyon and other major local tourist attractions in a spacious van and tell you about the history of, as well as tales about, each place. Note that only members of Sherman Tours can take advantage of this very reasonably priced tour. To register and for further information about our trip to the Grand Canyon, please refer to our Web site at

Reading text 2:

Sherman Tours


Sherman Tours
Special One-Day Trip to the Grand Canyon

When: 10:00 A.M. – 8:00 P.M.
Available Sunday – Friday (Not available on Saturday)
Where: From the Flagstaff Airport to the South Rim of the Grand Canyon (pickup and drop-off services included). Lunch at Olivares’ Italian and dinner at Mitchell’s Diner or All about French on Thursdays.
How much: $145 per adult
$80 per child under the age of 16
Other: A helicopter ride at the Grand Canyon for sightseeing is available for an additional $200. Dietary preference must be reported in advance.
Click Here to view pictures of the Grand Canyon and other tourist attractions.

Reading text 3:

Sherman Tours


“Great Trip to the Grand Canyon”

Reviewed by Samantha Watts
Reviewed on October 10

This was such a wonderful and well-organized tour provided by Sherman Tours. I especially liked the fact that I was never rushed, which enabled me to take in the view and appreciate the nature of the beautiful Grand Canyon. Our guide Joshua O’Neil was very informative, knowledgeable, and entertaining. I greatly enjoyed the delicious dinner I had at All about French as well. I would recommend this trip package to all those who want to have an unforgettable experience at the Grand Canyon in a relatively short time.

56. What is true about Sherman Tours?
57. What is mentioned about the helicopter ride?
58. What is included in the one-day trip to the Grand Canyon?
59. When did Ms. Watts most likely go on a tour to the Grand Canyon?
60. What can be inferred about Mr. O’Neil?
Questions 61 - 65:

Reading text 1:

Ruben St. Claire: Freelance Writer/Editor

ABOUT Contact Portfolio/Writing Samples

I write, edit, proofread, and research materials on a wide variety of topics. If your association, business, or institution requires help creating or perfecting magazine articles, blog posts, newsletters, or press releases, do not hesitate to contact me.

Major Clients
Borton University Alumni Association, North East Gardener's Journal, Urban Planning Association of Georgeville, Sportsworld Outfitters, Society for the Decorative Arts

National Association of Businesses Communications Award, GRB Prize for Editorial Excellence, Georgia P. Smythe Freelance Writers' Award

Reading text 2:

To: Ruben St. Claire
From: Christa Gables
Date: February 28
Subject: Inquiry

Dear Mr. St. Claire,

I am the proprietor of an online retail business, and I recently came across your Web site. I am interested in possibly hiring you to work on a series of short blog posts for my online clothing store, I went through your portfolio and noticed that you have done quite a lot of work for an athletic wear company that I know rather well. I believe you may fulfill my requirements as I retail similar types of products. Initially, I would need you to write three pages of copy to post on my Web site. If I am satisfied with your work, I will have three hours of research and about six hours of proofreading assignments for you to do as well. Please send me a list of your fees and an estimate for the total cost. Hopefully, we can get started as soon as possible.


Christa Gables

Reading text 3:

St. Claire Editing and Writing Services

Invoice: 001 March 6
Christa Gables,
14 Lewis Crescent
West Center, OH 49242

Type of work Quantity/Time Price
Writing 3 pages $225
Proofreading 6 hours $120
Research 5 hours $100
Total Amount Due
The total amount is due no later than five business days from the invoice date, and online payments and bank transfers are accepted. If you are sending a check, make it payable to: Ruben St. Claire.
Thank you very much for your business!

61. What is NOT indicated about Mr. St. Claire?
62. What is the main purpose of the e-mail?
63. With which of Mr. St. Claire's clients is Ms. Gables most likely familiar?
64. What does Ms. Gables ask Mr. St. Claire to do?
65. What can be inferred about Ms. Gables?
Questions 66 - 70:

Reading text 1:

To: Holiday Hotel (
From: Morris Knowles (
Subject: Check-out policy
Date: November 4 2006

Dear Sir,

I recently made an online reservation, but I have just realized that I do not know your check-out policy. I would like to leave around lunch time. In fact, I plan to have a lunchtime business meeting in the hotel restaurant before leaving. I really don't want to carry my bags with me during the meeting. Is it possible to check out at around 2:00 p.m.?

Morris Knowles

Reading text 2:

Subject: Re: Check-out policy
Date: November 5 2006

Dear Mr. Knowles,

Here is a copy of our check-out policy.

Holiday Hotel Check-out Procedure
Thank you for staying at Holiday Hotel. We hope you have enjoyed your stay. Please note that check-out time is 11:00 a.m. If you have pre-paid for your room, simply leave your key on the dresser and have a nice day. If you have not pre-paid, you may pay the receptionist by check or credit card in the hotel lobby. If you need assistance, you may dial the hotel secretary on extension 611.

I'm afraid you will need to leave your room by our check-out time of 11:00 a.m. However, we would be happy to store your luggage at the front desk while you conduct your meeting.

66. What time does Mr. Knowles hope to check out?
67. What will Mr. Knowles do before leaving the hotel?
68. Where can clients pay for their stay?
69. Who can a client call for assistance?
70. What should Mr. Knowles do with this luggage?

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