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Questions 1 - 4:

Reading text:

PEDRO BAY, NM — A new water park is _____(1) on the outskirts of the small town of Pedro Bay, NM. According to the owner, Trinidad Benitez, "Once this park opens in early June, crowds from all around will rush to Pedro Bay." The water park is expected to be helpful to the economy. _____(2).

There will be a soft opening in late May to perform test runs and safety inspections. In the meantime, the park has been advertising on _____(3) along local highways. Local residents are showing a great deal of _____(4) about the new park. Reyes Escarra said in an interview, "Summer in this area can get unbearably hot, so going outside can be really miserable at times. Now there will be a place to bring my children where we can stay cool while playing outside!"

1. (1)
2. (2)
3. (3)
4. (4)
Questions 5 - 7:

Reading text:


To: Stephen Saunders, President

From: Willa Richardson, Marketing Department

Re: Changes in market

In order to address the changes that are currently taking place in the market, I believe we need to modify our business plan. I _____(1) data for the past several months.

The information clearly shows that younger and younger people are becoming interested in purchasing products such as ours. We need to develop a _____(2) to reach this younger age group.

We need to redirect some of our resources toward this goal. I think if we make this a priority over the next year, we will be able to _____(3) our position against our competitors.

If we don't, we risk losing the market share that we already have. I would like to share the results of my research with you.

It demonstrates the need to focus our energy toward this younger age group. Please let me know if we can meet this week to discuss it.

5. (1)
6. (2)
7. (3)
Questions 8 - 10:

Reading text:

Thank you for choosing to fly Trinata Airlines. We ask all passengers _____(1) their itinerary with Trinata Air within 48 hours of your flight time, as it is possible that weather conditions and other unforeseen events could lead to flight cancellations.

To improve service in the future, at each _____(2) that Trinata serves, we are distributing short satisfaction surveys to arriving passengers.

These surveys are completely optional. We hope you have a satisfactory experience flying with Trinata, and we will do our best to serve you _____(3) you arrive at your final destination.

8. (1)
9. (2)
10. (3)
Questions 11 - 14:

Reading text:

To: Jacques Nouveau ( From: Scarlet Jaeger ( Subject: Business Recommendation

Hi Jacques, it was good to hear from you again. From your message, you seem _____(1) about which location you should choose to open up your new café. I have a few things you should consider before making a final decision. First off, there is the downtown location. It’s close to businesses and a university, so there’s a lot of _____(2) for customers. However, since your brand isn't known yet, you'll need to do a lot of advertising and _____(3). I think it’s a bit risky. Why don’t you try a small version of your shop a little bit away from the downtown area first? _____(4). If things go well for you there, then you can consider opening a downtown location as well. Feel free to contact me if you have any more questions.


Scarlet Jaeger

Business Consultant

11. (1)
12. (2)
13. (3)
14. (4)


Questions 15 - 16:

Reading text:

Kate Hendrickson [5:01 P.M.]
Jackie, have we heard back from the Loflin Institute yet? You were supposed to ask them if their Hall D was available for our end-of-year banquet.


Jackie Dalton [5:03 P.M.]
They said another company has already made a booking on December 28th. But they mentioned a new ballroom they opened last month that we could use for the party.


Kate Hendrickson [5:06 P.M.]
Oh, hadn't you heard? It was moved to the 27th.


Jackie Dalton [5:07 P.M.]
That’s news to me. I'll call back and check for that day.


Kate Hendrickson [5:08 P.M.]
Great. Once that's settled, please send a notice about the event to the staff before December 15.


Jackie Dalton [5:09 P.M.]
I'll still be on vacation then. Is the following day okay?


Kate Hendrickson [5:11 P.M.]
Sounds good. Thanks a lot!

15. At 5:07 P.M., what does Ms. Dalton mean when she writes, "That's news to me"?
16. When will staff receive the notice?
Questions 17 - 18:

Reading text:

Sports Wire

Rome, Italy
A recent report from the European Car Racing Association shows that many professional race car drivers suffer from chronic neck pain due to frequent quick acceleration and sudden braking during competitions. Drivers frequently accelerate their cars from 30km/h to 200 km/h in just seconds. The occupation also increases risk of spinal stress.

James Waters, professional driver since 1989 comments that he has experienced chronic neck pain for many years. The only remedy seems to be frequent massages and exercises designed to strengthen the neck muscles. Manufacturers of car restraint systems are also trying to design better safety belts to keep the neck more stable during acceleration and braking, a change we may not see in this sport for several years.

17. What can help lessen the stress related to car racing?
18. When may new designs in safety belts appear?
Questions 19 - 22:

Reading text:

August 9 – The Moon Circus is making its first appearance in New York to present Zora, a show based on an astounding story of the nature. This latest extravaganza is finally ready for the stage after 2 years of production.

At a press conference held in Philadelphia last week, Mr. Gregory Karminski, the director of Zora, described in detail how the show came to be. —[1]—. The show is inspired by Julia Simms’ famous work of fiction, Jungle Tales, taking on the majestic and wild characteristics of the jungle and its inhabitants.

—[2]—. Mr. Karminski emphasized portraying the colors of nature on the stage that Jungle Tales illustrates in words. He paid close attention to the details of the stage designs, costumes, and props to make them look as realistic as possible. He collaborated with Aria Fernandez, a choreographer who created routines for the Seattle Horizon , in creating of the choreography that makes the audience feel as if they are in the actual jungle. —[3]—. These efforts contributed to the creation of a masterpiece, a circus that is beyond imaginable. —[4]—.

Zora’s premiere at Loren’s Theater will be shown on September 3. The Zora National Tour will be visiting Boston and Las Vegas in the future. Do not miss the chance to see the most stunning show of all time, Zora, by the Moon Circus.

19. What is the main purpose of the article?
20. What is NOT indicated about Mr. Karminski?
21. Where is Loren’s Theater located?
22. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? “The director also worked closely with an award-winning scriptwriter Louis Bell in the making of Zora’s script.”
Questions 23 - 26:

Reading text:

Around Nashville – Business Spotlight

July 19

This week’s business spotlight is on Bell Laundro and its owner, Ms. Monica Bell. For those who don’t know, Bell Laundro is a one-stop place that is a combination of a launderette, a café, and a bookstore and is based on Jackson Street. This new type of self-service laundry is one of the most successful independent businesses in Nashville today. —[1]—.

At first, Bell Laundro was not as successful as it currently is. —[2]—. However, Ms. Bell was not willing to give up on her business.

—[3]—. After months of planning, she renovated a part of her laundry into a café-like lounge. —[4]—. In this waiting area, customers can enjoy a cup of coffee and read books while their clothes are being washed and dried.

The customers at Bell Laundro highly value the convenience and high-quality service Bell Laundro provides. Many residents in the area are students at Welch College, who need to do the laundry and buy books for their classes; they know Bell Laundro is perfect to take care of both tasks at the same time.

Ms. Bell was asked by many local colleges to provide tips and advice for students who plan on opening a new business. As a young entrepreneur herself, she seems very excited to lead her class, entitled “Difficulty into Opportunity.”

23. What is indicated about Bell Laundro?
24. The word value is closest in meaning to
25. What does Ms. Bell plan to do in the future?
26. In which of the positions marked [1], [2], [3] and [4] does the following sentence best belong? “Surrounded by large launderettes, it was not able to raise substantial revenue.”
Questions 27 - 29:

Reading text:

June 15, 2007

Charles Masters
15 Billows Rd.
Forestwood, CA

Dear Mr. Masters,

After conducting an extensive performance review of all the employees in the Advertising Department here at Dunn and Dunn Inc., we have decided to promote you to Corporate Accounts Manager. Since you started working for us five years ago, you have consistently demonstrated a strong work ethic and the ability to produce quality work. The executives feel strongly that your proposal to implement new advertising techniques helped the company to secure 20 new clients in 2004-2005. Additionally, in 2006 you voluntarily created an Office Policy Manual for new employees, which demonstrates your dedication to the company and desire to make the office environment as efficient and friendly as possible. Your responsibilities as Corporate Accounts Manager will include delegating work to subordinates, researching potential advertising campaigns, organizing meetings with clients, and determining the annual department budget. In return for your extra work, you will receive a 25 percent increase in your current salary, seven additional vacation days, and a $5,000 bonus.


John Milestone
Director of Advertising

27. What is the purpose of this letter?
28. How did Charles Masters improve the office in 2006?
29. Which of the following is NOT the responsibility of the Corporate Accounts Manager?
Questions 30 - 32:

Reading text:

Local Chorus Tryouts

The Winfield Community Chorus will hold open tryouts for new members on January 17 from 6 P.M. to 9 P.M. at Centennial Hall, located at 660 Plum Street in downtown Winfield. We have openings for women and men and for all types of voices including bass, tenor, alto, and soprano. -[1]-.

Those who audition must be at least 18 years of age, live in Winfield, and be capable of reading music or willing to learn. Previous choral experience is certainly appreciated but not necessary. -[2]-. We will judge your ability to sing the correct notes to the tempo and melody of the audition songs.

Also, we prefer performers that present themselves with professionalism and who can show the proper facial expressions to communicate the emotions they perform. For concerts, you will also have to learn lyrics in various languages, including Italian, German, and French.

Everyone auditioning will receive notification on January 19 about whether or not they have been accepted. New members must keep in mind that the chorus is a community organization made up of volunteers and that they will receive no payment. -[3]-.

Join us for some fun with your fellow music-lovers, and take part in loads of exciting performances! -[4]-.

30. For whom was the notice most likely written?
31. What is required of those wishing to try out for the chorus?
32. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "They are also responsible for purchasing their own uniforms, the details of which will be provided at a later time."
Questions 33 - 34:

Reading text:

Dear Michael,

I am shopping for the day. I have to buy a new table and chairs. I won't be home until eight o'clock this evening. Please take the dog for a walk and don't forget to clean your room. Your dinner is in the microwave. There is some orange juice in the refrigerator, too.
See you later!


33. Who wrote the note?
34. What should Michael do?
Questions 35 - 38:

Reading text:

Starting Up
A Foreword by Michael Lawman

Starting Up is Anne Schubert's first nonfiction publication, tracing the events in her life that led her to become a successful businessperson. Schubert reminds us through her compelling life story that creating a start-up company is not something that one can do without planning. -[1-. Sufficient time and hard work are both necessary to make one's own business profitable, and the process of how to do that is outlined in detail throughout this book.

Schubert discusses how even from a young age she had always thought herself something of an inventor. Trying to come up with original products that others would find useful in their daily lives gave her inspiration. -[2]-. She also had to overcome the multiple challenges that go along with promoting a new product and ultimately landed contracts to supply Venus Footwear and Constant Sports Equipment.

And it didn't take Schubert long to open a start-up company in Seattle called Swift World, which eventually led to her becoming CEO of Swift Enterprises International. Now with over 280 shoe stores across six different countries, we learn in the book how Schubert came from nearly nothing and developed Swift Enterprises into one of the nation's most lucrative retailers. -[3]-.

Not only is Starting Up incredibly insightful and educational for entrepreneurs, but it is an entertaining read with lots of personal stories about the highly competitive world of product development and retail. I've been fortunate enough to be Schubert's professional peer for many years and have benefitted a lot from her insight and intuition. -[4]-. Now, with Starting Up, you too can have a look inside Schubert's world of start-up success.

35. What is stated about Starting Up?
36. What is mentioned about Swift World?
37. What is suggested about Ms. Schubert?
38. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "However, she learned quickly that idea creation alone was simply not enough to bring a product to market."
Questions 39 - 42:

Reading text:

Sylvie Depardieu,
Small Business Association of Windover,
P.O.Box 7465,
Windover, VT

Dave Mitchell
Manager, Sunrise health Foods
154 Beecham Avenue, Unit 3A
Windover, VT

Dear Mr. Mitchell,
As a long-time member of the Small Business Association, I'm sure you're as upset as the rest of us about the recent hydro rate increase of 29 percent which took effect in October. The difference in our monthly electricity bills is considerable, and for small businesses such as ours that are struggling to make ends meet, I'm sure I don't need to tell you what the increase could mean in the long term.
I wanted to let you know that, as President of the Small Business Association of Windover, I have taken the initiative to contact the State Corporation Commission on behalf of the Association to voice the concerns of small business owners in the area and to register our opposition to this rate increase.
In doing so, I was informed that final approval for this increase has not yet been given to Vermont Hydro by the Commission. Commissioners will decide in the near future whether to approve all, some, or none of the requested 29 percent increase. If the full 29 percent increase is not approved, customers will receive a refund for any overcharges (so save your monthly statements).
This pending decision gives us an opportunity to prevent the increase. That is why I am writing to all of the members of the Association to ask for your support. As customers of Vermont Hydro, we can all contact the Commission and register our opposition to this rate increase. Now, it is your turn to be proactive. Call to register your opposition and pass the word along to businesses in other areas served by Vermont Hydro; even your friends and family could call - every little bit helps.
You can call the State Corporation Commission at (800)553-7845 between 8:15 a.m. and 5 p.m. Monday through Friday. You will be directed to leave your name, address, telephone number and a statement of opposition. The call takes only 2 to 3 minutes. Every call is tabulated and will hopefully make a difference in the final decision made by the commissioners.

Sylvie Depardieu

39. What is the current position of the sender?
40. What is the main purpose of this letter?
41. What information is NOT included in the letter?
42. Who should be contacted about the matter?
Questions 43 - 46:

Reading text:

Andrew Walker [4:45] Revenco is growing faster than we could ever have imagined, and although we receive résumés all the time, the majority of applicants do not seem appropriate for our needs.
Jolene Gibson [4:46] I agree.We need to focus on recruiting talented people who already have experience. We've participated in job fairs in the past, but the problem is that most people at those sorts of events are recent graduates.
Andrew Walker [4:47] To attract potential candidates, we need to get the word out that we're hiring and offer a competitive compensation package. Does anyone have any ideas?
Luke Garnier [4:49] Well, I suppose we could actively browse profiles on employment Web sites and directly contact people who meet all our criteria.
Alice Page [4:50] I like the idea of reaching out to specific candidates who we would want to work for us. There's just one thing. I think corresponding back and forth with each of them could take a lot of time.
Andrew Walker [4:51] What do you propose then?
Alice Page [4:52] We can hold an open house either here at headquarters or at the Pendleton branch and only invite people were interested in hiring. They can get a chance to see our offices, meet the staff, and learn about some of the projects we're working on.
Jolene Gibson [4:54] That sounds like a really good idea. It would help with the screening process, too. Those who respond to our invitation and come will show us that they’re genuinely interested.
Andrew Walker [4:55] I like it, too. Alice and Luke, I'd like you to start making a list of names. We'll work on organizing an open house once that's done.
Alice Page [4:57] Great. I'll get started right away.

43. Why is Mr. Walker asking for ideas?
44. What is NOT mentioned about Revenco?
45. At 4:50, what does Ms. Page mean when she writes, "There's just one thing"?
46. What does Mr. Walker ask Ms. Page to do?


Questions 47 - 51:

Reading text 1:

From: Sallyday@tinynet.come
Subject: Free courses
Date: August 3 2006

Dear Sir,

I work in the Foothills Community College canteen, and I recently heard about free courses offered by the college. Is it true that all full-time staff can apply for these courses? I have been working here since the middle of June, and I am very interested in studying. Please send me further information about these course and the application process.

Thank you for your assistance.

Sally Day

Reading text 2:

Subject: Re: free courses
Date: August 4 2006

Dear Sally,

Here is our free course online information brochure:
Foothills Community College is now pleased to offer free college courses to all of its full-time staff and faculty. Funding for these courses has been provided by the State of Oregon and is available to all full-time staff and faculty who have been working at the college for at least three months. To register for classes:

1. Obtain a class request from the department secretary.
2. Make sure your classes do not interfere with your normal work schedule.
3. Present your selections to your supervisor and obtain his or her signature.
4. Register for your classes online through the college website.
5. When you are asked for payment method, enter your departmental code. Your confirmation for registration will be sent to your email account within one working day.

47. Why did Sally send an email to the community college?
48. Which of the following is NOT true?
49. How can a person register for classes?
50. According to the second step, what must applicants do?
51. What must applicants receive from their supervisors?
Questions 52 - 55:

Reading text 1:


Do you like to act, sing, and dance? Would you like to meet a new group of friends as dramatic as you are? If so, then please join our performs' club. We meet every Wednesday evening from seven o'clock to nine o'clock at the Clark City Community Center. We can promise you a great night! Everyone is welcome. We look forward to seeing you there! Email us at

Reading text 2:

Subject: Performers'Club
Date: September 13th

I would like to join the performer's club because I love singing, acting, and dancing. However, I am worried that my singing and dancing are not good enough. Is it OK to join even if I am not very good? Please let me know.

Thank you,
Mary Green

52. Who can join the performers' club?
53. How long do club meetings last?
54. How often do they meet?
55. Why is Mary Green worried?
Questions 56 - 60:

Reading text 1:


Coming Soon... Duty-Free Shopping at Botwell Department Store

Botwell Department Store, situated in the heart of Cape Town, is pleased to announce that on April 12 it will be opening a new duty-free store designed for all international travelers. Located on Botwell's fifth floor, the establishment will feature luxury goods such as cosmetics, perfumes, liquors, jewelry, and more. In celebration of the opening, all items by Moreno Luggage and Lydia Cosmetics will be marked down by 20 percent until May 15. To buy any product being sold in the duty-free store, customers will need to provide a passport and a ticket that will be used for an international departure within 28 days. Those who are members of the Botwell Frequent Shopper program can receive an additional 10 percent off all duty-free products.

Reading text 2:


I'm very grateful to everyone for helping to make the first week of our duty-free store a success. Overall, I am pleased with your efforts and with how well the store ran. However, there are a few important things to take note of.

First, I received a number of complaints about our voucher program. Please recall that it is our policy to give vouchers to customers who make purchases totaling $500 or more. These vouchers allow them to take advantage of discounts on our partner establishments' Web sites. Please remember to give one to every eligible customer.

Second, if a member of our frequent shopper program has lost his or her card, we cannot offer the reduced price. However, shoppers may keep their receipts and get reimbursed for the difference once the card has been located or replaced.

Thank you for your attention to these matters, and keep up the good work.

Reading text 3:

Botwell Department Store Receipt

Issued: April 19
To: Emilia Fortich Citizenship: Spanish
Passport number: XCV81324
Flight: Vela Airways VI342
Date of departure: April 21 Destination: Madrid, Spain

Item Quantity Price
Riley leather handbag (plum) 1 $160.00
Lydia Cosmetics lipstick 1 $46.00
Leganz digital camera 1 $258.00
Daphne Boutique scarf 1 $62.00
TOTAL $526.00

Please note:
Cape Town Airport Authority (CTAA) regulations prohibit the transport of more than 100 milliliters of liquids and gels onboard unless the products have been purchased at a duty-free store and secured in a plastic bag bearing the official CTAA seal. Furthermore, note that such items must be removed from luggage when passing through a security checkpoint.

56. What is NOT mentioned about Botwell's new establishment?
57. What is the purpose of the notice?
58. Which product did Ms. Fortich probably buy at a discount?
59. What is true about Ms. Fortich?
60. In the receipt, the word "secured" is closest in meaning to
Questions 61 - 65:

Reading text 1:

TrueBlue Mart Offers Rides to Local Customers

Customers of Kenneth County's most popular big-box store, TrueBlue Mart, will no longer have to worry about how they'll get their shopping done thanks to a new shuttle service. Concerned that a lack of affordable transit services has prevented certain segments of the population from shopping at TrueBlue Mart, store management felt it was appropriate to provide a free shuttle that will make stops at various locations throughout the community. The minibus will leave from Edgewood Avenue Apartments at 8:30 A.M. from Monday to Friday, making four trips a day. On Saturdays, the minibus makes just three trips, leaving from the same location at 10:00 A.M. and skipping over the second stop. The shuttle will not operate on Sundays. Routes and schedules were determined using client feedback and are posted on the store's Web site at

Reading text 2:

TrueBlue Mart

Home | Announcements | Locations | Customer Service

Welcome account holder 01983445, Emilia Harper, to TrueBlue Mart's Online Customer Service Counter. Your opinions are valuable to us. Please select a tab to leave a comment.

In-Store Experience Online Experience Shuttle Bus Experience

Thank you for starting the shuttle service program. I am able to run my errands more often now. However, I was wondering if you'd consider sticking to the same pickup locations daily. I live at the Helmhurst Retirement Community, which is close to the second stop, Glengarry University. On weekends, however, I'm forced to walk a little further to the third one. The walk is fine for me, but there are several other residents at Helmhurst who find it difficult because of mobility issues. At other times, the weather presents a hindrance.
I would also suggest that the minibus run more frequently than every two hours. Generally, I don't need more than two hours to perform my errands, so I often find myself sitting around waiting for the bus. If you take into account the travel time, that is nearly three hours out of a person's day just to shop at one store.

Reading text 3:

The True Blue Mart shuttle stops at these designated locations.

61. Why did TrueBlue Mart representatives start providing a shuttle?
62. What is indicated about the store's new service?
63. Which stop does Ms. Harper use on the weekends?
64. What is NOT indicated about Ms. Harper?
65. On the Web page, the word "presents" is closest in meaning to
Questions 66 - 70:

Reading text 1:

"Making your world more organized"


To: Millicent Pensky
752 Montrose Avenue
Proctorville, VT

Date: November 10, 20--

Initial consultation fees
Organizing four closets
$   75
$  800
$  225
Total due $ 1100

Thank you for doing business with us.

Please pay by November 30. A 10 percent late fee will be imposed on late payments.

Reading text 2:

November 15, 20--

Clary Closets
18 North Main Street
Chester, VT

Dear Ms. Clary,

I am writing to dispute the charges on the invoice I recently received from your company. The invoice contained several mistakes. First I was told that I would not be charged an initial consultation fee if I decided to use your services. Since I did go ahead and hire you to organize my closets I should not have to pay this fee. Second the final charge for organizing my four closets was $250 higher than the original estimate. I think this is too much and that I should be charged no more than the original estimate. Finally, I was charged for supplies that you ordered without my authorization. I could have obtained these same supplies myself at a lower price. Since I did not authorize this charge I think I should pay a lower price for the supplies.

I chose Clary Closets to organize my closets because several of my friends and business associates have been satisfied customers of yours. However I find it difficult to believe that an organizing business can be so inefficient when it comes to invoices. Please rectify these mistakes and send me a corrected invoice promptly.


Millicent Pensky

66. What did Ms. Pensky hire Ms. Clary to do?
67. According to the terms of the invoice, how much will Ms. Pensky owe if she pays on December 1?
68. How much was the original estimate?
69. The word "dispute" of the letter is closest in meaning to
70. The word "rectify" of the letter is closest in meaning to

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