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Questions 1 - 4:

Reading text:

Dear Ms. Clark,

Thank you very much for your gift to The NewEd Foundation. As you requested, your _____(1) will support the education of children enrolled in public school systems in the local area.

At NewEd, we work to provide educational institutions with funding for after-school programs, materials, and training for instructors. We also strongly _____(2) salary increases for teachers and specialists employed at educational institutions.

_____(3) a way of thanking you for supporting our cause, The NewEd Foundation welcomes you to join our annual conference on science education. I have enclosed an invitation for you and a guest. _____(4).

Thank you again for your ongoing financial support of our organization.

Kindest regards,
Marianne Lexington
Program coordinator, The NewEd Foundation

1. (1)
2. (2)
3. (3)
4. (4)
Questions 5 - 7:

Reading text:


Attend the National Recruiting Fair to be held next Saturday, May 11, at the Hinton Hotel. This fair _____(1) representatives of over 150 major national corporations.

They are all looking for qualified candidates to apply for thousands of currently available job openings. Attendees are advised to bring 15 copies of a current résumé that lists education, job experience, and professional _____(2).

Many interviews will be conducted on site. Now you can stop that _____(3) job search, making call after call and sending out résumé after résumé.

All the companies you want to work for will be together under one roof. You are sure to find the company that is the best match for you. Admission is free.

5. (1)
6. (2)
7. (3)
Questions 8 - 10:

Reading text:

To whom it may concern,

I am writing to inquire about the openings in the help-wanted advertisement that you placed in the China Times for a marketing department manager at West China Supermarkets. I have attached my resume and cover letter _____(1) you to review.

I recently graduated from Shanghai University, with a degree in marketing. In addition to my solid academic record, I spent the last 3 years working as a marketing consultant and I am ready to draw on my experience to use in a management position.

I've been involved in retail food sales since I was a child. I _____(2) work at my parents' fruit stand, where I first became familiar with the food industry.

As China's economy has opened and expanded, I have become convinced that the retail food industry has significant potential for development and modernization. I hope that my working experience and education can be of _____(3) to West China Supermarkets.

I look forward to meeting with you to discuss how I can contribute to your organization's success in this expanding market.

Best Regards,

Poll Hu.

8. (1)
9. (2)
10. (3)
Questions 11 - 14:

Reading text:

March 15

Dear Mr. Weber,

I would like to thank you for your comprehensive _____(1). Your talk on creative problem-solving was informative and very enjoyable, not only for me but for all my _____(2) students. I especially appreciated that you incorporated problem-solving examples applicable to several different fields of learning into your session. My students, _____(3) major in various disciplines, all rated the session highly as they were able to gain something from your insights. _____(4). Accordingly, I would like to invite you back next month. If you’re available, please let me know so we can discuss the details.

Thank you again.

Mila Hyatt, Ph.D.
Rappleton University Professor

11. (1)
12. (2)
13. (3)
14. (4)


Questions 15 - 16:

Reading text:

From: Helen Martin
To: All advertising associates
Subject: Employee Lunch

Hello everyone,

I just wanted to remind you all that the annual employee luncheon will be held this Friday, March 16th. It will be held at 1 p.m. at the Emerald Country Club. Lunch will be provided, but we would like each associate to bring one dessert. There is a sign-up sheet in the break room next to the water cooler. Also, this year we will be celebrating the achievements of Bob Hopey, the Director of Advertising, who will be retiring at the end of March. Mr. Hopey has worked for Best Advertising for thirty years, and was responsible for the successful merger with McKinley Advertising in 2004. He will be missed greatly, and we are asking each associate to contribute $25 for a goodbye gift. The gift will be handed to him at the luncheon. Please give the money to Barbara Whales in Human Resources by Thursday, March 15th.

Helen Martin

15. What information is discussed in the email?
16. What will Bob Hopey most likely receive on March 16th?
Questions 17 - 19:

Reading text:

Hays Marketing, Inc. Merging with MarketingExperts, Inc.

Hays Marketing, Inc. announced last week that its expertise in marketing data processing will be merged with marketing publications created by MarketingExperts, Inc. The two companies are among the most prosperous marketing research firms nationwide.
Dr. Ethan McCaskey, vice president of Hays Marketing, states that the two firms will function independently but will be able to offer marketing professionals useful research data and practical training. He also adds that the merge will enable them to take advantage of the best employees from both companies.
For the last few years, the two research firms have been separately devising innovative methods to enhance their services. Now that they share the same objective - to discover what works in marketing - they are hoping better to serve their clientele with the merger.

17. According to the article, why has Hays Marketing merged with MarketingExperts?
18. What is true about MarketingExperts?
19. According to the vice president of Hays Marketing, what will the acquisition result in?
Questions 20 - 22:

Reading text:

Sim's Super Sale!

To commemorate ten years of business, Sim's is having a giant sale. The sale starts at 8:00 a.m. on Saturday, July 9th, and ends at midnight on Sunday, July 10th. All sports equipment is 20 percent off. * All men's and women's sports apparel is 15 percent off, including the exclusive Swish brand running shoes and shorts. Customers who have a Sim's Super Savings Card will receive an additional 10 percent off their entire purchase. (If you want to become a Sim's member, please fill out the application on our website at Also, please bring your children: Ron Barkley, the lead scorer for the L.A. Rockets, will be giving a special demonstration on how to dribble a basketball. All children over the age of 8 are welcome. Entrance is free, but all children must wear sneakers and bring their own basketball.

* Offer does not apply to bikes, treadmills, or golf clubs.

20. Why did Sim's decide to have a sale this weekend?
21. Which of the following is NOT true about the sale?
22. What can be inferred about Ron Barkley from the advertisement?
Questions 23 - 26:

Reading text:

Attn: All advertising associates

The meeting with Gilman Electronics was rescheduled from Friday, April 22, to Monday, May 25. I received an e-mail from their CEO, Robert Towney, informing me that Gilman Electronics is not ready to introduce the new computers due to production delays. Apparently, technicians discovered a serious defect in one of the microchips and consequently all of the computers have to be re-evaluated. Therefore, we have about a month to work on the advertising campaign. I recommend that we meet early next week - perhaps Monday or Wednesday - to discuss the current ad campaign and determine whether or not we want to change it now that we have some extra time. Please e-mail me by 4 p.m. today with your comments or suggestions about the Gilman account. As you know, Gilman is our biggest client so it is critical that we provide the best service possible.


Mark Johnsons
Director of Advertising

23. What information does the memo provide?
24. What is the reason for the production delays?
25. Why will the advertising associates meet early next week?
26. What does Mark Johnson mention about Gilman Electronics?
Questions 27 - 29:

Reading text:

Adam Suzuki
12 Westbourne Avenue
Hull, UK, HU2 7HH
November 22

Dear Mr. Suzuki,

I am pleased to announce a change to your North Bank account. Currently, you can overdraw up to £250 from your checking account when needed. -[1]-. As you have been a loyal customer with us over the past three years and have an excellent credit rating, your overdraft limit has been increased to £750. The increase will take effect at the beginning of next month. -[2]-.

In addition, I would like to let you know that you are eligible to apply for our Silver Spender and Graduate Spender credit cards. -[3]-. Some details about the benefits of each card are listed below. If you are interested in applying for either card, please fill out the attached form and send it to us. There is no need to do anything else as you have already been preapproved. -[4]-.

Silver Spender Credit Card
• 10% discount on movie admission fees
• 0% interest on installment plans for up to 24 months
• £25 annual fee

Graduate Spender Credit Card
• Access to Greyline Air's VIP lounges in airports nationwide
0% interest on installment plans for up to 12 months
• £45 annual fee

Should you have any questions or concerns, please feel free to contact us at any time.

North Bank Customer Service Team

27. What is the purpose of the letter?
28. What is indicated about the Graduate Spender Credit Card?
29. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "Other terms and conditions associated with your account will remain the same."
Questions 30 - 32:

Reading text:

Ms. Carol Lambert
Coby Electronics
P.O. Box 2
Framingham, MA 01702

October 27, 2007

Dear Ms. Lambert,

On October 10, 2007, I purchased a Coby 135 MP3 player from your Helena, Montana dealership. After only two weeks of use, the device started to show significant problems with downloading music from the Internet. I made a complaint to the branch manager, but he told me to contact the manufacturer instead.

According to my product warranty, however, the seller is fully responsible for any defects up to 60 days after the purchase of the item. It also states that a customer is eligible for a full refund or replacement with a new product in such a case. As I purchased the product at a Coby's branch, my contract was made with Coby Electronics, not with the manufacturer.

On top of that, since the Helena branch manager was inappropriately impolite in dealing with my issues, I have no intention to get a replacement. Therefore, I am requesting a full refund of the purchase immediately. Additionally, please confirm that you have received this letter as soon as possible.

Yours faithfully,

Mike Hermanson

30. What is the primary purpose of the letter?
31. Where does Mike Hermanson insist he get a refund from?
32. According to the letter, where does Carol Lambert probably work?
Questions 33 - 36:

Reading text:

Received: Monday, June 4th, at 8:32 p.m.
Re: Appointment Cancellation

Mr. Walker,
I apologize for having to cancel our appointment last Friday at the last minute. There was some urgent business at another job site, and I had to attend to it personally. I hope that we can reschedule for sometime next week.
Also, in your last e-mail you asked for some different options with regard to materials and our turn-around time. The sample books I couriered to you last week are the standard wallpapers that we use - 1.75 meter-wide, printed. But we have also started using a new process with large, floor-to-ceiling rolls that produces a papered wall without seams. The papers are the highest grade, and most have silk highlights. As your project is a luxury apartment complex, these products may better suit your needs. This is a specialty process, requiring special equipment, and so there would be additional charges on top of our usual labor costs. Since you would be doing so many units in your building, perhaps we could offer you a discounted rate on the labor. I will discuss this possibility with our sales manager and let you know when we meet.
With regards to our turn-around time, using standard-process papers we would be able to complete the 15 units in one week. The seamless wallpaper application process makes use of a large roller mechanism; so, potentially, we could complete the work in 3 days. Again, I am sorry to cancel our appointment. Please let me know at your earliest convenience when you would like to reschedule. Thank you.


Peter Lasco
Sales Rep,
All Walls, Inc.

33. Why was the appointment with Mr. Walker cancelled?
34. What kind of service does this company offer?
35. What did Mr. Lasco do for Mr. Walker the previous week?
36. How long does Mr. Lasco estimate the job will take?
Questions 37 - 39:

Reading text:

Klondike Historical Preservation Society
325 Range Road
Whitehorse, Yukon Y1A 2C6

Joanna Saunders
7582 Swan Lake Road
Vernon, BC V0E 1W2

Jan. 22

Dear Ms. Saunders,

I would like to extend our thanks for your support during the Klondike Historical Preservation Society's annual fundraiser. This year's country fair was even more successful than we expected.

In the past few years, the number of people attending the fair has increased dramatically. It is thanks to volunteers like you that we are able to host such a large number of visitors. Without this support, we would be incredibly understaffed.

I am pleased to report that $85,000 was raised at the fair this year, which far surpasses any record set at previous fairs. The funds will be used in the restoration of historic buildings in the downtown area.

Thank you again for all your help and support.

Jennifer Lumley
President, Klondike Historical Preservation Society

37. What is the purpose of the letter?
38. Who most likely is Ms. Lumley?
39. According to the letter, how was the recent event different from previous events?
Questions 40 - 42:

Reading text:

Lynn Hurley is in the news again, but this time not for her acting. The 32-year-old movie star was caught shoplifting from a fancy downtown department store.

Security guards stopped Ms. Hurley at the doors of a well-known department store with over $1,200 of jewelry in her purse. Officials are investigating the case and trying to decide if Ms. Hurley was only stealing for fun or if she really needed the jewelry for her next movie. Bail was set at $2,500 for the release of Ms. Hurley, but so far her family has refused to pay. If convicted of the crime, the actress could be subject to a fine of $10,000 or one month in jail.

40. What is Ms. Hurley's profession?
41. How much is bail for the release of Ms. Hurley?
42. Which did Ms. Hurley probably steal?
Questions 43 - 45:

Reading text:

Fire Damages Pet Food Warehouse

Rochester: April 1st. Late in the evening of March 29th, a fire caused extensive damage to the Huggy Dog Co. pet food warehouse on West 24th Street. There were no injuries. The only employee on the premises was security guard Russ Loupinek, who called in the fire at 9:47 p.m. Fire fighters arrived minutes later and put out the blaze. Most of the loading area was destroyed. The cost of the damage is estimated at $400,000.

Early investigations point to a faulty heating system as the cause of the fire. According to a Hugggy Dog spokesperson, the company that installed the system, AMC Heaters, had ignored numerous complaints about the heating units over the past 4 weeks. Huggy Dog plans to take legal action against AMC Heaters.

43. What business is Huggy Dog in?
44. What part of the warehouse was most affected by the fire?
45. What will the company do?


Questions 46 - 50:

Reading text 1:

"Making your world more organized"


To: Millicent Pensky
752 Montrose Avenue
Proctorville, VT

Date: November 10, 20--

Initial consultation fees
Organizing four closets
$   75
$  800
$  225
Total due $ 1100

Thank you for doing business with us.

Please pay by November 30. A 10 percent late fee will be imposed on late payments.

Reading text 2:

November 15, 20--

Clary Closets
18 North Main Street
Chester, VT

Dear Ms. Clary,

I am writing to dispute the charges on the invoice I recently received from your company. The invoice contained several mistakes. First I was told that I would not be charged an initial consultation fee if I decided to use your services. Since I did go ahead and hire you to organize my closets I should not have to pay this fee. Second the final charge for organizing my four closets was $250 higher than the original estimate. I think this is too much and that I should be charged no more than the original estimate. Finally, I was charged for supplies that you ordered without my authorization. I could have obtained these same supplies myself at a lower price. Since I did not authorize this charge I think I should pay a lower price for the supplies.

I chose Clary Closets to organize my closets because several of my friends and business associates have been satisfied customers of yours. However I find it difficult to believe that an organizing business can be so inefficient when it comes to invoices. Please rectify these mistakes and send me a corrected invoice promptly.


Millicent Pensky

46. What did Ms. Pensky hire Ms. Clary to do?
47. According to the terms of the invoice, how much will Ms. Pensky owe if she pays on December 1?
48. How much was the original estimate?
49. The word "dispute" of the letter is closest in meaning to
50. The word "rectify" of the letter is closest in meaning to
Questions 51 - 55:

Reading text 1:

Westerburn Public Library Online Renewal Policy

All books owned by Westerburn can be renewed through your online account. Simply log in, click on the "View" menu, select "Checked out items," and mark the boxes next to the titles you wish to renew. Then press "Send" at the bottom of the screen. Members are allowed to renew our material for two-week periods provided there are no pending requests for them. If materials you have checked out have been requested in advance by any other member, the system will indicate that they cannot be borrowed again.

Interlibrary loans can also be renewed online. However, some restrictions may apply. Please check the sticker on the back of the book cover for the lending library's renewal policies, which may be different from our own.

Reading text 2:

List of Active Loans for Westerburn Public Library Member No.
0177634 - Melissa Terrance

Date: 08/08

Renew Title Call No. Source Due Date
Non-Renewable The Reign of King Jordanius I
Hans Schoffer
834.04 SCH Westerburn
Public Library
The Science of Memory I
Laurence Templeton
216.94 TEM Westerburn
Public Library
A History of Medicinal Plants I
Daniel Wu
147.09 WUD (Interlibrary Loan)
Highland Marsh
Public Library
Tell Her: Short Stories I
Maya Teller
924.07 TEL (Interlibrary Loan)
Greenport University

*For interlibrary loans, you can return the books directly to us or to its library of origin.

Reading text 3:

To: Melissa Terrance
From: Agnes Featherstone
Date: August 9
Subject: Re: Inquiry

Dear Ms. Terrance,

To answer your question, the reason your request was rejected is that the book you wanted to renew (Call No. 147.09WUD) is from another library with different lending policies than our own, and our online renewal system is not set up to reflect them. If you check the sticker on the back of the book, you'll see that the library where the book is from only allows reference materials to be renewed a single time. Unlike the other items on your list of active loans, you have already renewed this item once before. Please note that it is due tomorrow.

Thank you.

Agnes Featherstone
Westerburn Public Library Staff

51. What is the information mainly about?
52. What is NOT indicated about Westerburn Public Library?
53. What is true about The Reign of King Jordanius?
54. What is indicated in the Web page?
55. Which book has Ms. Terrance already renewed once?
Questions 56 - 60:

Reading text 1:

TO: El Paso Center for the Digital Arts (
FROM: Raymond Hardy (
SUBJECT: Classes
DATE: April 30

To Whom It May Concern:

My name is Raymond Hardy, and I’m the president of an amateur photography club here in El Paso. We heard that your center will be teaching some classes on photography this summer. I also understand you offer a special rate for groups. If so, we are interested in registering. Four of us want to take landscape photography at beginners’ level. Another three of our members want to take a more advanced class and would like to know whether you offer any. Could you send me some more information?

Please include details about where these classes are going to take place and how much they’ll cost, and I will pass the information on.

Best regards,

Raymond Hardy
Homestead Photo Club

Reading text 2:

El Paso Center for the Digital Arts: Upcoming One-Day Classes May 7-12

May 8 (Mon) May 9 (Tues) May 10 (Wed) May 11 (Thurs) May 12 (Fri)
7:30 P.M. 
Professional Photography
Instructor: Lindsay Arias
Cost: $50
8:00 P.M. 
Marketing your Photos
Instructor: carrie Felix
Cost: $48 
8:00 P.M.
Photographing With Natural Light
Instructor: Ben Greenwood
Cost: $52 
8:30 P.M. 
Landscape Photography 
Instructor: Sue Adler
Cost: $54 
7:00 P.M.
Wedding Photography
Instructor: Finley Kolwalski
Cost: $47

*Friday’s class is for advanced participants only.

Reading text 3:

El Paso Center for the Digital Arts: Class Registration Form

Please fill in the following details:


Name   Raymond Hardy Address 2094 Firebird Drive, El Paso, TX 79901
Phone  555-3004 E-mail
Do you have any professional photography experience? Yes □ No ■ 
Course  Landscape Photography
Payment method  Cash

The El Paso Center for the Digital Arts is a nonprofit organization focused on advancing people’s knowledge of film, photography, and graphic design. Please note that the center does not provide any cameras or accessories, and participants must supply their own. Those signing up as a group of three or more pay $30 each except for weekend classes. We will confirm your registration within 24 hours of receiving payment. Tuition fees are nonrefundable and must be paid one week prior to the start of any course.

56. What is the main purpose of the e-mail?
57. What is true about the Homestead Photo Club?
58. In the form, the phrase "focused on" is closest in meaning to.
59. How much will Mr. Hardy probably have to pay for his class?
60. What will Mr. Hardy be required to do?
Questions 61 - 65:

Reading text 1:

TO: Gene Lipton
FROM: James Nichols
DATE: April 8
ATTACHMENT: New script

Hi Gene,

I got the revised script for the Tungsten motorcycle television commercial this morning. The client understands that giving us a new version now is short notice as we are scheduled to shoot on Thursday, but the changes appear to be very minor. Anyway, I will forward the new script to the cast as some of their lines are different, and I've attached a copy for you, too.

Also, I spoke to Noah Pierce at the filming venue and asked him if we could extend the shoot until 8 o'clock. He said there is another shoot after ours at 6 so it wouldn't be possible on that date. However, if we booked the day after, he could extend our shoot. I am fine with delaying filming by a day. If you're in agreement, let me know, and I will confirm the rescheduling with Noah. It will give you the extra filming time you requested.

I'll be out of the office for the rest of the day, so just send a text message to my mobile phone if you have any questions. Thanks, and I'll see you at the production meeting tomorrow afternoon.

James Nichols
Accounts representative
Beetle Advertising Agency

Reading text 2:

TO: Noah Pierce
FROM: Malory Bateman
SUBJECT: Re: Schedule change
DATE: April 9

Hi Noah,

I got your message about the scheduling change. I understand that James Nichols wants to delay filming by a day. I'm free to do hair and makeup for the TV commercial on April 12 instead of on Thursday, but I have to leave by 6:30 P.M. I have a function at my children's school to attend. This should be fine as I've checked out the script and photos of the actors, and the makeup and hair are going to be straightforward. Additionally, the cast for the production isn't very big, and Juan Carlos will be there to do any necessary touch-ups on hair and makeup anyway. If you need someone there for the entire shoot, maybe ask Diana Watson to fill in, as I don't think she's scheduled for anything on Friday.

Let me know sometime today whether or not you'd like me to do the job.


Malory Bateman
Production staff, Hinterland Production Studios

Reading text 3:

Invoice Date: April 12

From: Hinterland Production Studios
303 South Van Ness Avenue, Los Angeles, CA 90020
To: Beetle Advertising Agency
289 W. 33rd Street, Los Angeles, CA 99328

Rental of film studio (April 12, 10 A.M.-8 P.M.) $2,200.00
Rental of sound equipment $280.00
Hiring of lighting and sound operators (two staff at $400 each) $800.00
Hiring of makeup and hair artists (two staff at $600 each) $1,200.00

Payment for the total amount is due within seven days of the billing date. Payment may be sent via direct transfer or made by credit card. For payments by corporate check, please visit our offices at the address above between 9 A.M. and 6 P.M. from Monday through Thursday.

61. What has Beetle Advertising Agency been asked to do?
62. What is indicated about Mr. Lipton?
63. In the second e-mail, the word "function" is closest in meaning to
64. What can be inferred about Juan Carlos?
65. What is true about Beetle Advertising Agency?
Questions 66 - 70:

Reading text 1:

April 12

Dear Business Owner,

The Supply Closet, Inc., is a new office supply store in your neighborhood. We opened last month right across the street from the post office. We are your local source for quality office supplies including all office stationery, packing materials, folders, pens, note pads and more. We provide you with the everyday items you need to keep your business functioning smoothly. In order to introduce ourselves to you we are enclosing a coupon for 20 percent off your entire purchase during your first visit to the Supply Closet. Please visit us soon.

Sincerely yours,

Martha and Bill Heywood

Coupon expires June 30.

Reading text 2:


To: Gisela Freeman
From: James Riley
Re: New supply store

Please see the attached letter from the Supply Closet, Inc. I think we should try them out. I know we maintain an account with the Riverdale Supply Company but I am not completely satisfied with them as a source for supplies. I would like to find a supplier with more diverse merchandise. I'd like you to visit the Supply Closet sometime this week and purchase some stationery. We need to do a big mailing at the beginning of May so we'll need some manila envelopes and letter paper. You can use the coupon that came with the letter. Look at the items they have for sale and see how it compares with the Riverdale Supply Company. If it looks like they're a better source for supplies we can start ordering from them regularly. Thank you.

66. When did the Supply Closet open?
67. What can a customer get during his first visit to the store?
68. Why doesn't James Riley like the Riverdale Supply Company?
69. The word "smoothly" of the letter is closest in meaning to
70. The word "maintain" of the memo is closest in meaning to

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