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Questions 1 - 3:

Reading text:

Attention Museum Patrons.

We would like to give you advance notice about a temporary closure of the National Museum.

There _____(1) a major ceremony for veterans of World War II in the main gallery at dawn on Friday, April 17. Admission to the event is by invitation, with spaces reserved for public figures and veterans and their families only.

_____(2), the museum will be closed to the general public for the entire morning.

The museum will not reopen for normal business until 12:30 order to give the staff time to clean up after the _____(3)

We would like to apologize to our regular patrons for the inconvenience. However, I trust that you will all realize how important it is to honor our war heroes in an appropriate manner. Thank you for your understanding in this matter.

1. (1)
2. (2)
3. (3)
Questions 4 - 6:

Reading text:

Stay on top of what's happening in today's world by _____(1) to News Story Weekly, the weekly news magazine that is read by politicians, corporate executives, and ordinary citizens like you.

News Story Weekly provides you with _____(2) coverage of the week's most important news, both national and international.

News Story Weekly thoroughly investigates worldwide events that have an impact on your life and delivers this news to your mailbox every week.

People who care about what's happening in the world read News Story Weekly. Shouldn't you be one of them? News Story Weekly _____(3) throughout the country to readers from all walks of life.

To subscribe to News Story Weekly, call our offices at 888-685-9321, or visit us online at www. nsw. com.

4. (1)
5. (2)
6. (3)
Questions 7 - 10:

Reading text:

To: Collin McCabe (
From: Virginia Payton (
Date: February 22
Subject: Your Clarks Telecom bill

Dear Mr. McCabe,

Please be informed that your monthly Internet bill _____(1) $48.25 should have been paid by February 15. Payment is due immediately. Otherwise, a fee worth 5 percent of the amount owed will be added every month until your outstanding balance has been _____(2).

At this time, we would like to recommend that you use our automatic payment system. _____(3). Simply log into your account, go to “Payment Settings,” select “Automatic,” and click "Submit." If you feel that there has been a billing error, you _____(4) to contact us and we will gladly review your payment history.

Virginia Payton
Clarks Telecom

7. (1)
8. (2)
9. (3)
10. (4)
Questions 11 - 14:

Reading text:

To: HR Associates From: Vincent Busch Subject: Office heating

Attention HR associates,

As you all know, the heating in our office building broke this morning. It's getting _____(1) too cold for our employees to actually focus on their work. More importantly, I'm worried that if any clients come to visit us while the heating system is broken, they might get a very poor _____(2) of our company. Since the heating system is still under warranty, I contacted the manufacturer. I _____(3) that a repairperson will be sent free of charge, but will not be able to come until Monday afternoon. To avoid any problems I previously mentioned, I am giving everyone permission to work from home on Monday. _____(4). Please inform all of the employees to stay home on Monday.


Vincent Busch, CEO

11. (1)
12. (2)
13. (3)
14. (4)


Questions 15 - 18:

Reading text:

Bluecoats Look to a Brighter Future

Last night the management of the Kansas City Bluecoats finally made the long-expected announcement that the team will be moving into a new stadium in a suburb just within the city limits of Kansas City. -[1]-.

The Bluecoats were one of the top teams in American football two decades ago, winning the national championship once and making it to the final game on another occasion. -[2]-. But recent years have been more difficult, with disappointing placements in the league and a dwindling fan base that has been attracted to other more successful sports teams in the region.

Moving will allow for cheaper ticket prices, more parking spaces, and easier access from other areas. -[3]-. As for the team, it will get to train using state-of-the-art facilities. Work will begin on the currently unnamed new stadium this month and is expected to be finished within two years.

Kansas City mayor Lester Hickman celebrated the team's move, saying, "This is great news for the team, and we look forward to helping the Bluecoats rise back up to their previous levels of success." -[4]-.

15. What is the article mainly about?
16. What is mentioned about the Kansas City Bluecoats?
17. What is true about the new stadium?
18. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "Fans and out-of-town supporters will be better served by these changes."
Questions 19 - 21:

Reading text:

Kratschen Pharmaceutical Canada, Inc.
100 Wellington Avenue
Toronto, Ontario, Canada

Ms. Julia Kruger,
Kratschen Pharmaceutical Group, Inc.
Kratschen Plaza
175 Rubens Strasse
Berlin, Germany

Dear Ms. Kruger,
It will be our pleasure to welcome you to our offices for the strategic planning meeting.
Heinrich Nasse informs me that you will be arriving in Toronto on Lufthansa flight LA843 on Monday, January 15 at 6:30 a.m. I have made arrangements to have my assistant, Ms. Cathy Somerset, meet you at the airport and drive you to our offices. I have also instructed her to make sure that everything is to your satisfaction for the duration of your stay, so if there is anything you need, please feel free to ask her. We have made a desk and computer available for you to use to prepare your presentation materials for the meeting on Wednesday. If you have any other special requirements, please give me a call, and I will make the necessary arrangements.
A room has been booked for you at the InterContinental Hotel, which is a short taxi ride from our offices. They have an excellent restaurant where you can have your breakfast. Otherwise, I can certainly let you know of many other restaurants in the area. You may feel free to have your lunches in the staff cafeteria here at the office. I'm sure you will find it surprisingly good. Ms. Somerset will help you with your transportation while you are here with us.
I look forward to meeting with you in person in a few days.


John Mitchell
President, Kratschen Pharmaceutical Canada, Inc.

19. Why is Ms. Kruger going to Toronto?
20. Why might Ms. Kruger need to contact Mr. Mitchell before she arrives?
21. Where does Mr. Mitchell say Ms. Kruger should have her lunch?
Questions 22 - 24:

Reading text:

Attention All Employees!

The executives at Juniper Insurance have decided to purchase mobile phones for all employees. They are hoping that the new phones will improve communication between members of different departments. The company will be purchasing forty-seven TM-161 cell phones from Globalphone Inc. at the end of July. You will receive your new phone during the first week of August. Each employee will be given 200 minutes free each month. If you use more than your monthly limit, you will be charged an additional $25 each month. We understand that this is a new policy that may potentially be problematic, so we welcome any comments or suggestions you may have. To monitor the new phone system's effectiveness, we will be asking employees to fill out a survey. The date for this survey has not been chosen yet. However, it will most likely take place during the third week of August. Also, employees with other suggestions about how to help employees communicate better should fill out an Employee Comments Form, which can be obtained from Betty Gill in the Human Resources Department.

22. What does the company plan to do in July?
23. How will the company evaluate the effectiveness of the strategy?
24. Why would someone contact Betty Gill?
Questions 25 - 28:

Reading text:

Blake Dunlap 10:28 A.M. Hi, everyone. I'm happy to announce that Alstrop's board of directors has decided to open a sixth branch in Cleveland. Consequently, they'd like to transfer existing employees so that the branch is launched as quickly as possible. In fact, I need each of you to submit some staffing recommendations.
Cathy Schultz 10:30 A.M. Would the transfers be temporary? Many of our staff members have lived here in Inglewood their entire lives. They won't be happy about this.
Blake Dunlap 10:31 A.M. That will depend on the preference of each employee. Naturally, performance is also a factor.
Roy Reese 10:31 A.M. When's our target opening date?
Blake Dunlap 10:32 A.M. The branch must be fully operational by November 15 to take advantage of our year-end tire sale.
George Kesterson 10:32 A.M. If you're looking for an office administrator, I think Tammy Roselli would do a great job. She does have a family here though, so I'm unsure if she'd want to move.
Roy Reese 10:34 A.M. And for sales director, Charles Kang would be a good choice.
Blake Dunlap 10:36 A.M. Great suggestions! Any ideas for a purchasing clerk? We will need someone to start ordering merchandise right away.
Cathy Schultz 10:38 A.M. What about Carson Drake? He’s been working in the same position for years and he needs a challenge.
Blake Dunlap 10:40 A.M. That is a good idea. Anyway, there are a number of other roles to fill, and I'll forward you all a list later today. Message me or drop by human resources if you have any other ideas.

25. What kind of business most likely is Alstrop?
26. What is mentioned as a concern about staff transfers?
27. At 10:38 A.M., what does Ms. Schultz mean when she writes, "he needs a challenge"?
28. What will Mr. Dunlap do later in the day?
Questions 29 - 31:

Reading text:

Come to the Briars Resort to experience a unique conference center, with everything to make your business meetings or conferences productive in a beautiful lakeshore and woodland setting. Our facility offers a highly-trained convention staff and well-appointed rooms, with all of the equipment you'd expect from a state-of-the-art convention center. But our location in the Gatineau Hills north of the nation's capital also offers a beautiful and tranquil natural setting. Within driving distance of Ottawa and Montreal, with easy access to Ottawa International Airport, our 230 acres of golf, marina, lakefront, restaurants, shops, 240 guest rooms and convention facilities are within a few hours drive or flight to Toronto, Ontario's financial hub.
The Briars Staff has years of expertise in planning meetings, conventions, retreats and special events, enabling us to handle the decisions, details and timing involved in all manner of business conferences. Thus, we are confident that your group will experience a memorable and successful meeting. Our newly-constructed Thompson Hall adds another 15,500 square feet of meeting and convention space to over 35,000 sq. ft. of flexible, functional meeting/conference space, meaning we can accommodate 20 to 2,000 attendees.
The Briars is the perfect destination for productive conferences, meetings, trade shows, and incentive stays. Call us at 1-800-2-BIARS to discuss your particular needs, or visit our website,, to find out more and to see a video tour of our grounds and buildings.

. Thompson Hall offers 15,500 sq. ft.
. Seating for up to 2,000 quests.
. Conference planning services
. Full-service banquet and dining facilities
. Corporate training & meeting rooms
. Executive board room. Multimedia presentation capabilities
. On-site audio/visual technicians
. High-speed computer compatibility

29. What is unique about the Briars Resort, according to the advertisement?
30. What did The Briars recently add?
31. What information is NOT discussed in the advertisement?
Questions 32 - 35:

Reading text:

Shopping for Free?

Virtual Mall is the creation of programmer Pat Gustin, who launched the free mobile game just nine months ago. To date, more than 300 thousand people have downloaded the application, of which roughly 60 percent are active at any given time. Such numbers are very appealing for companies who advertise through mobile applications.

"The idea of the game is simple," says Gustin. "People rent spaces in a virtual shopping mall and select products to sell from a catalog we provide." -[1]-. He explained that if the virtual vendors are able to manage their stores correctly, they make a profit in virtual money. -[2]-.

The game offers a level of detail and customization that is appreciated by users. It has even proven to be popular among women, a difficult target to reach in the world of mobile gaming. -[3]-.

Gustin says he is also working on another game called Virtual Farm, to which he will apply the same concepts but in an agricultural setting. -[4]-. He hopes to launch the game by early next year.

Those interested in learning more about Virtual Mall are encouraged to download the application for free. For details about Gustin's other games, go to

32. What is the main topic of the article?
33. What is NOT mentioned about Virtual Mall?
34. What is indicated about Pat Gustin?
35. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "They can then use these earnings to improve their stores or purchase items from other sellers."
Questions 36 - 38: refer to the following letter.

Reading text:

Jokie Jokie
616 Hydra Terrace Place
Manitoba, Saskatchewan, Canada
J6B 2K8
April 1

Mr. Clive Slivey
Order Department
Slapstick Supplies Inc.
1111 Park Place
New York, New York, 11221

Dear Mr. Slivey,
I wish to order the following items to be sold in our novelty retail store.
Please advise me to as to when these items are likely to arrive at our location, and keep in mind that they must arrive no later than the day before our opening day, May 15:

Imitation Dog Pooh Quantity: 100 Total price: $500
Exploding Cigars Quantity: 200 Total price: $600
Super Potent Itching Powder Quantity: 50 Total price: $750

I will also need details as to what shipping costs will be, and whether there are cost differences depending on the delivery method.

I appreciate your attention to my order and look forward to your prompt reply.

Sincerely yours,
Joey Jojo
Joey Jojo
Purchasing director

36. Which item was NOT ordered?
37. What is the total price for the 200 Exploding Cigars?
38. When must the items be delivered by?
Questions 39 - 41:

Reading text:

Stretch Makes Plans to Expand

Stretch Corporation announced yesterday that it plans to expand in a much larger location on the outskirts of the city. The athletic wear company's headquarters will remain at its current location at the corner of Dupont and Beverly Street, but production facilities will be moved to Haverford, around 15 kilometers from the city center. CEO Alex Cruz said, "For the past few years, the number of people who enjoy exercising has grown significantly. -[1]-. Our move will allow us to keep up with this increase so that we can continue providing our target customers with quality athletic wear and equipment." Moreover, Stretch's move is also good news for the local economy. -[2]-. "Even though domestically manufactured products cost more than those manufactured overseas, our customers are happy to pay a little extra," said Cruz. -[3]-. "For this reason, we intend to keep production nearby and have no reason to outsource to anywhere else." -[4]-.

39. What is the purpose of the article?
40. For whom most likely are Stretch Corporation's products made?
41. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "This is because the relocation is expected to create 150 additional jobs for the residents of Haverford."
Questions 42 - 43:

Reading text:

Easterly News Wire Service

Minneapolis, Minnesota

Lake Street Middle School will begin its fall fundraiser today. Boys and girls from Lake Street Middle School will be selling candy and raffle tickets for their annual trip to Washington, D.C. Candy is $1 and raffle tickets are $2. There will be four winning raffle ticket numbers. Each winning number will be awarded a gift certificate to Maplewood Mall for $25. Please try to support our middle school boys and girls so they can make a visit to our nation's capital and learn about the country's history first-hand.

42. How many winning tickets will be drawn?
43. Where will the children visit?
Questions 44 - 45:

Reading text:

Crazy Sam's End of the Year Computer Sale!

Is your old computer just not good enough any more? No problem! Crazy Sam's has just the solution for you! Stop into our store on the corner of Fourth and Central and you'll find desktop PCs for $599-$1099 (monitor included). On the go? Need a laptop? Laptops range from $799 up to $1299. And remember, all of Crazy Sam's computers come with a full range of office software like work processing programs and spreadsheets to get you started. So what are you waiting for? Come into Crazy Sam's today and kiss your old computer goodbye!

44. How much does the most expensive desktop computer cost?
45. What kind of program is a spreadsheet?


Questions 46 - 50:

Reading text 1:

From: Mary Helmsford
To: Linda Watercrest
Subject: Conference

Dear Linda,

As you requested, I am writing to provide you with some more information about the conference at the end of the month. It will be held at the Gillmor Conference Center in San Francisco, California, on Saturday, May 14th.
The conference is a great way for New Media Inc. employees to meet other people in the entertainment industry. The conference schedule is as follows:

8:00-10:00 A.M. "Understanding the Customer" presented by market analyst, Richard Preyer

10:15-12:00 A.M. "Making an Effective Presentation" presented by CEO of Anderson Entertainment, Brian Thompson

12:00-1:00 P.M. Free lunch

1:30-3:30 P.M. "Increasing Productivity" presented by Director of Sales at Phillip Mortin Media, Bob Ross

3:45-5:45 P.M. "Future Trends in the Entertainment Industry" presented by Phillip Trent, author of "The 10 Most Successful Media Companies"

5:45-6:00 P.M. Closing remarks by Samuel Wright, conference coordiantor

Please note that New Media Inc. will pay for the registration fee, accommodation, and all meals. Employees are expected to pay for transportaion to and from the conference. I hope you find this information helpful.

Mary Helmsford
Director of New Media Inc.

Reading text 2:

From: Linda Watercrest
To: All employees
Subject: Conference

Hi, everyone! I am just writing to inform you that there has been a slight schedule change for the conference on Saturday. You may have already heard it on the news, but Richard Preyer suffered a heart attack on Thursday night and is recovering in Mercy Hospital. Unfortunately, he will not be able to give his presentation as planned. I have been informed by the conference coordinator that Michel Tupper, the Director of Customer Relations at Fleet Media, will be presenting instead. He will talk about his 20 years of experience dealing with customer complaints under the title of "How to Satisfy the Customer." Also, if you have any speial meal requests for the conference, please contact Mary Helmsford at 895-326-6547 by May 4th.

46. Why did Mary Helmsford write the email?
47. What does Mary Helmsford say about the conference?
48. What are employees expected to pay for?
49. What is TRUE about Michel Tupper?
50. Which seminar was cancelled at the conference?
Questions 51 - 55:

Reading text 1:



This 950-square-foot apartment is located in the city center in Portsmouth Residential Towers. It contains two bedrooms, a living room, a kitchen and dining area, a bathroom, and a balcony. The residence is conveniently located near a bus stop, a subway station, and a shopping mall. The unit comes with a space in the building's parking garage, the cost of which is included in the $1,900 monthly rental fee. New wallpaper will be installed for the new resident. The apartment will be ready to move into as soon as this work is finished on August 30. Contracts are for one or two years with the possibility of an extension. A one-month security deposit is required along with a reference from a previous landlord. To book a viewing, please contact George Lee at, or call him at 555-0393.

Reading text 2:

From: Neil Kaplan (555-3004)
To: George Lee (555-0393)

Received: May 25, 4:10 P.M.

Thank you for showing me the three apartment units this morning. I'm interested in renting the one on Mapleton Street. I understand that the owner needs a reference prior to signing any agreement. He is free to contact Miranda Chase at She's the proprietor of the studio apartment I currently rent in Tanner Hill Condominiums. I am prepared to sign a two-year contract and move into the unit as soon as the new wallpaper has been put up. Thank you.

Reading text 3:

NOTICE: All Tenants

Tanner Hill Condominiums' underground parking facility will undergo resurfacing this week. The work will begin on Monday, May 30, and last until Friday. The facility will be inaccessible not only during this time but also on the weekend as the concrete requires time to set properly. Tenants may once again park their vehicles in the garage on Monday, June 6.

Tenants should move their vehicles one day before the work begins, to the Downtown Parkade located across the road at 168 Beauregard Avenue. Simply pick up a temporary pass from the facility's ticket office, and display it on your vehicle's windshield.

We apologize for any inconvenience and disturbance the work may cause. For more details, contact the building's administrative office at 555-4958 during its operating hours of 8 A.M. to 4 P.M., from Monday to Friday.

51. What is included in the advertised apartment's rental fee?
52. What is implied about Mr. Kaplan?
53. Who is Miranda Chase?
54. What will Mr. Kaplan probably have to do on May 29?
55. What is indicated about Tanner Hill Condominiums?
Questions 56 - 60:

Reading text 1:

From: Gail Rogers(
To: John Harlow (
Date: June 21
Subject: Problems with the network

Dear Mr. Harlow,

I don't know if you've received other complaints already this morning, but at the moment I'm being denied access to the company's network. I've never experienced something like this before. My co-worker, Jim Stevens, said he was having the same problem. When I enter my employee ID and password, I receive this message: Employee ID invalid. I'm positive that I'm entering the correct ID, so I don't know why I can't access the network. I tried to contact the Computer Technician, but he hasn't replied to my emails. I was hoping that you would be able to help me, since you're the Technology Supervisor. I would really appreciate any assistance you can provide at this time.


Reading text 2:

From: John Harlow (
To: Gail Rogers (
Date: June 21
Subject: Re: Problems with the network

Hi Gail,

I'm sorry that I did not reply sooner, but one of the computers on the fifth floor unexpectedly shut down and I had to investigate the cause. Our Computer Technician, Thomas Benson, has the flu and will not be in the office for the rest of the week. I have heard from many other employees today, and they all mentioned the same error message. I think the problem might be that we updated our computer security system, but I can't be certain until I do a little more research. I'm not sure why, but we seem to be having a lot of problems with our computers lately. This is the tenth complaint I've received this morning. I have scheduled a meeting with the Administrative Supervisor, Philip Downs, at 3 p.m. He should be able to tell me how to fix the problem. Usually, the kind of error message you describe appears when there is something wrong with the security settings. In the meantime, I recommend that you save all of your current files on a hard disk because there is a possibility that we will have to erase your hard drive. If you have any questions before 5 p.m., you can reach me at ext. #5498.

John Harlow
Technology Supervisor

56. What is TRUE about Gail Rogers' computer problem?
57. Who did Gail Rogers try to contact first?
58. In the first e-mail, the word "denied" is closest in meaning to
59. How does John Harlow plan to resolve the problem?
60. What is Gail Rogers advised to do?
Questions 61 - 65:

Reading text 1:

Date: Tuesday June 22 10:23:22
Subject: Richard Heather
From: Andrew Dias
To: All employees

Thank you for attending today's meeting. This memo is to confirm our agreement on the media release scheduled to be made public at 10 AM tomorrow morning.

The press release will basically announce the resignation of Richard Heather, our Chief Financial Officer, and the appointment of an interim CFO, Kelly Anderson. We reached a consensus over not mentioning Mr. Heather's reasons for resigning from his position. For further questions, contact Ms. Heidi Caldwell, Human Resources Manager.

We appreciate your support and cooperation.

Andrew Dias


Reading text 2: Announces Resignation of Richard Heather, Chief Financial Officer, Inc. yesterday reported the resignation of Chief Financial Officer Richard Heather. Mr. Heather joined in September 1997. He recently accepted a job offer at a local retail company in Vermont and will start his new career as a regional manager as of next month. has appointed Kelly Anderson, who currently supervises the Accounting Department, as the provisional CFO until a final decision about the new CFO is made. Ms. Anderson, who started her career in accounting at Fortune Auditing, Inc. in 1995, joined in May 1999.

Chief Executive Officer Andrew Dias said, "We are sincerely grateful for Richard's outstanding contributions and genuine commitment to over the past decade. Although we regret losing such a valuable asset as Richard, we wish him well in his future career".

A brief history of Mr. Heather's work experience and achievements is provided on our website,

61. What is the Andrew Dias' memorandum mainly about?
62. To whom should employees address follow-up questions?
63. What is NOT stated about Kelly Anderson?
64. In the press release, the word "outstanding" in paragraph 3 is closest in meaning to
65. According to the press release, what can be found on the company's website?
Questions 66 - 70:

Reading text 1:

To: Rob Gordon

From: Human Resources(

Subject: Employment

Date: June 17

Dear Mr. Gordon,

Thank you for your recent application for employment with Elton Insurance. An interview has been scheduled for you on Monday, June 23, at 10:00, with Mr. Alex Meadow, Head of Human Resources. This schedule may be changed and I will contact you again if that occurs. Mr. Meadow's office is located on the 10th floor, Room 1009. I have been informed that he is very excited to meet with you, as he is a fellow graduate of Ohio State University.

A forty-five-minute exam will be administered to you immediately following your interview, which will take approximately one hour. To be eligible for the position, you must receive a score of 75 percent or higher on the exam.

If you are unable to keep this appointment or if you have any questions, please call me at (813)555-4000.

Paul Newton

Human Resources

Reading text 2:

June 23rd Interview Schedule for Associated Accountant Position

(confirmed as of June 19)

Name Time Room
(10th Floor)
Interviewer Notes
Linda Reid 8:00 a.m. 1008 Charles Orson Applicant graduated from the University of Illinois with a degree in Business Finance.
Kevin 8:30 a.m. 1007 Bethany Lumley Applicant holds a master's degree in accounting from Tulane University.
Rob Gordon 9:00 a.m. 1009 Alex Meadow Applicant held associate accountant position for two years at Tuttle Capital Inc.
Sara Overlay 9:30 a.m. 1010 Gail Devonshire Applicant received 2006 Performance Award from Warton Business Institute.

66. What is the purpose of the e-mail?
67. What requirement must Mr. Gordon fulfill to be eligible for the position?
68. Why is Mr. Meadow excited to meet Rob Gordon?
69. Which candidate has a master's degree?
70. What can be inferred about Mr. Gordon's interview?

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