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Đề thi thử TOEIC: Mã đề POLICY

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Đề thi thử Đề thi thử TOEIC: Mã đề POLICY

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Questions 1 - 4:

Reading text:

To: All Staff Subject: Extended Holiday Hours Date: 25 October

Starting next week on Saturday, our store will switch to the Holiday Season schedule. We will open one hour _____(1) each day of the week and remain open an hour later. Friday and Saturday nights we will remain open until midnight. This change is to provide convenient shopping hours to our customers _____(2) they can purchase gifts for the holidays.

Each department will also take on a few seasonal staff members to assist with all the extra work. If you are already a regular staff member and would like to work more hours, speak with your immediate supervisor about _____(3) your schedule. _____(4). Anything more than that must be approved by the immediate supervisor and department head.


Sonny Barnes

Store Manager

1. (1)
2. (2)
3. (3)
4. (4)
Questions 5 - 7:

Reading text:

Ace Supplies, a Paris-based firm _____(1) in office supplies, announced its plan to relocate its headquarters.

After decades of progress and growth, Ace Supplies found itself needing extra facilities. Storage rooms are also filled to capacity. _____(2), the inadequate number of employees parking space is another concern of the company.

But the most important challenge that lies ahead is _____(3) to move quickly to the new headquarters without affecting work.

5. (1)
6. (2)
7. (3)
Questions 8 - 11:

Reading text:

The Robinson Library offers complimentary alerts to members who have registered an e-mail address or mobile phone number. These alerts remind them when materials, including books, audiovisual selections, and periodicals, are _____(1) their due date. However, failing to receive a reminder does not excuse borrowers from their responsibility to return materials on time.

_____(2), it is essential that borrowers always take note of the due date. This is stamped on the return card attached to the book or other _____(3). Should anything borrowed from the library be returned late, a notice will be sent after the due date. _____(4). Please follow our regulations so that other users may have access to these materials within an appropriate period of time.

8. (1)
9. (2)
10. (3)
11. (4)
Questions 12 - 14:

Reading text:


Our mission is to promote and protect the health and _____(1) of all residents.

From birth throughout life, we can help enrich and protect the lives of the people of _____(2) state.

We offer programs that deal with complex social, economic and individual issues. _____(3) range from Medicaid to stamps, child protection to disease prevention.

Last year, we helped almost 340,000 people in our state, one out of every four state residents.

12. (1)
13. (2)
14. (3)


Questions 15 - 17:

Reading text:

Fire Damages Pet Food Warehouse

Rochester: April 1st. Late in the evening of March 29th, a fire caused extensive damage to the Huggy Dog Co. pet food warehouse on West 24th Street. There were no injuries. The only employee on the premises was security guard Russ Loupinek, who called in the fire at 9:47 p.m. Fire fighters arrived minutes later and put out the blaze. Most of the loading area was destroyed. The cost of the damage is estimated at $400,000.

Early investigations point to a faulty heating system as the cause of the fire. According to a Hugggy Dog spokesperson, the company that installed the system, AMC Heaters, had ignored numerous complaints about the heating units over the past 4 weeks. Huggy Dog plans to take legal action against AMC Heaters.

15. What business is Huggy Dog in?
16. What part of the warehouse was most affected by the fire?
17. What will the company do?
Questions 18 - 21:

Reading text:

Community Report

Are you planning on advertising your business to attract more customers? Let Community Report take care of the difficult job of making your business known in the community for you!

Community Report is delivered to apartments, subway stations, businesses, and schools in Philadelphia. Using our service is the most effective and inexpensive way to advertise your establishment. For $20, your posting can be printed in an issue of Community Report. —[1]—. You can choose when your posting will be printed: the first week of the month or the third. We will also charge you only $35 for your posting to be printed in both issues of Community Report in a month.

When submitting your request on our Web site at, please include a brief description of your business and your phone number and/or email address. Relevant pictures should be sent as well to maximize the effectiveness of your posting. —[2]—.

Our experts can make, write, and edit a compelling advertisement for you. —[3]—. Contact us at (215) 555-8332 for details and more information. In addition, we heavily rely on donations from readers to continue our mission of providing trustworthy information about the community, careers, and local events to the people of Philadelphia. —[4]—. Go on our Web site to find out more about becoming a Community Report sponsor.

18. Who is the intended audience of the advertisement?
19. What is indicated about Community Report?
20. What is NOT mentioned as information that should be submitted with a request for a posting?
21. In which of the positions marked [1], [2], [3] and [4] does the following sentence best belong? “An extra fee will be charged for this service.”
Questions 22 - 25:

Reading text:

Pat Fiorentino 3:10 I am guessing most of you read the article in yesterday's newspaper about the city's growing trash problem. Mayor Watkins wants the city to address the issue right away, and he wants us to put together a list of recommendations to present at the next council meeting. Are there any initial thoughts?
Vickie Hill 3:11 I think a media campaign would be helpful. We can focus on the concepts of reducing, reusing, and recycling.
Lloyd Medrano 3:12 Sounds great. I couldn't agree more. But I also think we need to provide more containers to dispose of trash, especially in public areas and parks. The sanitation department has complained about a shortage.
Marcella Sanders 3:13 They also say they're understaffed. We could hire more employees, but the difficult part is figuring out how to pay for everything.
Dennis Kang 3:15 As long as you can come up with a solid plan of action, I can figure out how to supply the funding.
Pat Fiorentino 3:15 Thanks, Dennis. That will be a great help. OK, so I'd like us to meet tomorrow afternoon at 2:30 P.M. in conference room 3. We will have a brainstorming session, so write out your ideas and recommendations. Will that be a problem for anyone?
Lloyd Medrano 3:16 That works for me. I have a meeting at 4 P.M., though. Will we be done by then?
Dennis Kang 3:16 I'll be free. Maybe we should get the head of the sanitation department to come as well.
Marcella Sanders 3:17 I have the day off tomorrow, but I'll send some ideas to you by e-mail before I leave today.
Pat Fiorentino 3:17 We should be, Lloyd. Yes, Dennis, that's an excellent suggestion, so I'll give Edith Holmes a call right now. Thanks, Marcella.

22. What have Ms. Fiorentino and her colleagues been asked to do?
23. At 3:12, what does Mr. Medrano mean when he writes, "I couldn't agree more"?
24. What has NOT been recommended as a solution to the city's trash problem?
25. What is suggested about Edith Holmes?
Questions 26 - 28:

Reading text:

Fax Cover Sheet

Date: August 15th, 2004
Time: 9:55 a.m.

To: Saul Leganza, Guzzi Imports
Fax: [345] 123-5668

From: Peter Brown, Mel-Mart Superstore
Fax: [336] 999-7356

This is just to confirm that I received your phone message. My flight to California has been canceled because of bad weather. I will now be leaving Denver and arriving at Los Angeles International Airport on United Flight 77 tomorrow. I am sorry for any trouble this will cause you. Hopefully we can reschudule our meetings for the 17th. I have attached my new itinerary. Please call me if you have any questions; otherwise, see you soon!

26. Where is Mr. Brown now?
27. Why did Mr. Brown send this fax?
28. When will Mr. Brown arrive in Los Angeles?
Questions 29 - 32:

Reading text:

There May be Hope for Small Regional Retailers After All!
By Doris Bentley

In the highly competitive world of retail sales, it's difficult for inexperienced entrepreneurs to turn a profit when the cost of renting a store or shop is so high. But regional retailers don't need to look any further now than the Bradford Retail Cooperative building, opening on March 1. -[1]-.

The cooperative is located in the building formerly occupied by the Mega-B-Mart superstore on the outskirts of Bradford City. In partnership with the city government, Phoenix-Star Properties has updated the structure and renovated it to house 160 small retail booths. Director of Phoenix-Star, Brenda Nixon, said, "the old structure was an eyesore ever since the store it once held went bankrupt. -[2]-. Through a very small investment, we have been able to revitalize the building into a location that is not only useful to the community but will help improve local economic conditions as well."

Phoenix-Star Properties provided half the funds for the structural changes, and the rest came from the city development budget, which is funded by local taxes. -[3]-. "We are really excited about the opening! And given Phoenix-Star's incredible success doing similar projects with other abandoned buildings in locations across the country, I am sure we will experience the same popularity here," said city government spokesperson, Beatrice Guzman.

The retail units will be available for rent to artisans, craftsmen, and private businesses owners from the region. With rental rates starting at as low as $500 per month, Phoenix-Star has confirmed that 90 percent of the spaces have already been filled. It seems clear that the Bradford Retail Cooperative building is already popular with local entrepreneurs. -[4]-.

29. What is the topic of the article?
30. What is indicated about Phoenix-Star Properties?
31. What is NOT true about the Bradford Retail Cooperative building?
32. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "However, it still remains to be seen whether local shoppers will like the place as much."
Questions 33 - 35:

Reading text:

Rollins University is looking for an energetic, personable individual to teach a marketing class for students in the honors program during the fall semester. The class, Advanced International Marketing 402, will be held on Tuesdays and Thursdays from 4-6 p.m. This is a part-time position. Rollins University is one of the top business schools in the world and has campuses in Los Angeles, Paris, Tokyo, and Geneva. This position will be at the university's campus in Tokyo, Japan, so the successful applicant will be expected to relocate if necessary. The successful candidate will have some teaching experience (at least 1-2 years in an academic setting) and have worked extensively in the marketing industry. Additionally, individuals without a PhD need not apply. The incumbent will be required to work during regular class hours, and spend two to three hours preparing for each class. A private office will be provided. Since this is a short-term contract, compensation is negotiable and will be determined based on the candidate's work experience and professional history. For more information, or to request an application, contact James Stewart at 1-541-265-6987.

33. What does the advertisement suggest about the course mentioned?
34. Where will the successful candidate work?
35. What is NOT a requirement of the position?
Questions 36 - 38:

Reading text:

It is a must to contact us before returning the item(s). Items returned without our prior approval will not be processed.

30 Days Money Back Policy

Shipping, handling fee and insurance are NOT refundable in any way. Item must be returned to us within 30 days of your purchase. Returns are refunded through money order ONLY. If you choose other payment method, sorry, we CANNOT refund the item.

30 Days Warranty

All defective items will be replaced with brand new items for the first 30 days of your purchase. Buyer is responsible for the return shipping charge ONLY if the defect is the factory's fault or damaged during shipping. New item will be sent within 5-7 business days after receiving your returned item.

36. What should customers do before asking for a refund?
37. What is NOT true about the 30 Days Money Back Policy?
38. In which case is an item exchanged for a brand new item?
Questions 39 - 41:

Reading text:

12 Blue Bird Drive
Newark, NJ
12 May 2007

Paul Thorntree
Spotless Cleaner's
145 Market Drive
Newark, NJ

Dear Mr. Thorntree,

I recently had three jackets dry cleaned at Spotless Cleaner's. Unfortunately, when I got home and looked at one of the jackets, I noticed there was a large rip on one of the sleeves. I immediately returned the item to your building on Market Drive, but the sales clerk told me that the company was not responsible for any damages incurred during cleaning. I have been doing business with Spotless Cleaner's for three years and have always received excellent service, but I am quite distressed about this recent incident. I would like the company to pay for the repair of this item, and to give me a full refund on the cost of dry cleaning all three items. Please contact me as soon as possible to discuss the matter. I can be reached Monday to Friday after 6 p.m., and Saturday and Sunday any time. My home number is 632-365-1456. You can also reach me at my office at 653-362-9876.

Linda Applebee

39. What is the purpose of the letter?
40. What does Mrs. Applebee request from the company?
41. What does Mrs. Applebee say about Spotless Cleaner's?
Questions 42 - 43:

Reading text:

Used Computer For Sale

Pentium 4 - only 3 years old

. Includes 19-inch LCD monitor, 40X CD/DVD combination drive, 256 MB of memory, and a 40-GB hard drive.
. Comes with a color printer-scanner combo, surround sound speakers, and a super-fast wireless Internet connection.
. Can be yours for only $350. Call Steve at 568-1974 (after 6:00 p.m.) or at 574-4791 (from 9:00 a.m. - 5:00 p.m.).

42. How old is the computer?
43. What is offered with the computer?
Questions 44 - 45:

Reading text:


The Annual Carlton University Charity Ball
posted on September 1

Hello. The Annual Carlton University Charity Ball is just around the corner! This year’s theme is “Midnight in Paris.” Experience what it would be like to spend an evening in the City of Lights on October 16 at Darwin Hall on Bay Street for $50. Tickets will be available on our Web site at until October 11. Tickets purchased online will be sent to your e-mail. All proceeds will be donated to the Nature Conservancy Organization (NCO). Refunds are not available.

Kevin Snider
October 12 / 7:11 P.M.
I missed the deadline for buying tickets. Does anyone have an extra ticket that you would like to sell?
Laura Jenkins
October 12 / 8:05 P.M.
I do! I can’t make it to the event anymore because my business trip got extended, so I am just looking for a person to sell my ticket to. Do you want to buy mine?
Kevin Snider
October 12 / 8:18 P.M.
Yes, please. Thank you!
Laura Jenkins
October 12 / 8:19 P.M.
My pleasure. You can call me for details. My number is (905) 555-2938.

44. What is true about the Carlton University Charity Ball?
45. At 8:19 P.M., what does Laura Jenkins mean when she writes, “My pleasure”?


Questions 46 - 50:

Reading text 1:

Date: Monday June 11, 2007 11:32:10
Subject: "Intro to Java" cancellation and tutoring alternative
From: Louis Vanegas

Hi all,

First, let me apologize for the fact that the "Intro to Java" course was cancelled. There were simply too few people signed up for the course. I also want to apologize for the manner in which the Continuing Education Department handled some of the logistics surrounding the course registration and refunds. The department is overwhelmed by work and continually short-staffed. Again, my apologies.

Although the course has been cancelled, you can still learn Java. I propose that you participate in small-group tutoring classes during the summer beginning next week. Details follow:

. Tutoring session days: Mondays
. Number of sessions: 8 (8 weeks)
. Time: 6:00 - 8:00 p.m
. Dates: Monday. June 18 - Monday, 13 August (We will skip the first week in August.)
. Where: 3rd floor computer lab, Tisch School, 832 Broadway, New York, NY 10003
(On the first day, we will meet in the lobby as you need a proper ID to access the building.)
. Cost: $30 per session
. Payment: $240 in cash, check, or money order payable on first day of class.

Please RSVP as soon as possible so I will have a good idea about the size of the group. Again, my apologies for the course cancellation.

Best regards,
Louis Vanegas

PS: More tutoring will be available at the end of the summer for those who might need more help.

Reading text 2:

Date: Tuesday June 12, 2007 15:22:00
Subject: Re: "Intro to Java" cancellation and tutoring alternative
From: Angela Wong (
To: Louis Vanegas (>

Dear Mr. Vanegas,

Thanks for the information. I would like to know if I could only attend the first four sessions since I have to be away for about a month. After I was notified of the cancellation this Monday, I made all my travel arrangements, including my flight ticket.

Please let me know if you will allow me to do this. I would really appreciate your prompt reply. Thank you.

Angela Wong

46. Why has the course been cancelled?
47. For whom is Mr Vanegas' e-mail intended?
48. What has Louis Vanegas suggested as an alternative to the course?
49. Why did Angela Wong write her e-mail?
50. How much will Ms. Wong pay for the course if Mr. Vanegas accepts her request?
Questions 51 - 55:

Reading text 1:

Segovia Paints

Here are some of our featured brands that are currently on sale:

Vibra waterproof paint
• Regularly priced at $24 per gallon
• Retain their color for long periods even under severe weather conditions
Get 50 percent off pastel red and ivory when you buy at least two gallons

Densen metallic paint
• Regularly priced at $34 per gallon
• Specially formulated to give off a deep and luxurious shine (indoor use only)
• Get 25 percent off dark pink, cobalt blue*, amber yellow*, and emerald green

Fulmax blended paint
• Regularly priced at $30 per gallon
• Made with our computerized paint-mixing machine
• Get 25 percent off any blend of two or more colors

Alpha basic paint
• Regularly priced at $18 per gallon
• Eco-friendly and adheres to most surfaces
• Get 30 percent off cool gray*, warm gray, and steel gray

*Color unavailable in other brands

Need more help? Stop by one of our locations:

2490 Taylor Street
Conway, AR 72034
(Open Mon. — Sat.)
405 Knoxville Avenue
Russellville, AR 72801
(Open Mon. — Fri.)
107 Division Street
Morrilton, AR 72110
(Open Mon. — Fri.)

Our team is always ready to assist you! All special offers on this flyer are available until April 30 only.

Reading text 2:

Order No.: 12798-130524
Name: Samantha Eggers
E-mail address:
Date: April 28

Please provide all the details about the problem you experienced, and we will answer you within 24 hours.

I recently ordered some paint on promotion from your store, but it seems that the wrong paint color was delivered. I got cobalt blue instead of warm gray. Perhaps one of your attendants confused the two since they have some similarities in their packaging. Could you look into this and take whatever actions are necessary? If possible, I'd like to return the wrong item and have the correct one sent to me without any additional charges for shipping. Thank you.

Reading text 3:

Do not patronize this store!
Review posted on May 9 by S. Eggers

This is a review for Segovia Paints. Somehow, they mixed up my order and sent me the wrong item. When I contacted them about it, they didn't get back to me for a week! Since I needed the paint right away, I asked if they could send me the correct one using expedited delivery, but they refused to cover the cost. After wasting more time arguing back and forth, I decided to drive to their store on a weekend and speak to a manager in person. I was able to get the paint I wanted, and a partial refund, but the whole experience left me feeling completely dissatisfied. I do not recommend this store!

51. What is stated about Segovia's Paint products?
52. What is stated about Vibra paint?
53. What brand did Ms. Eggers most likely receive initially?
54. In the review, the phrase "get back to" is closest in meaning to
55. What is suggested about Ms. Eggers?
Questions 56 - 60:

Reading text 1:

Dear Ms. Knight,

Thank you for giving Vacation Planners the opportunity to make your travel arrangements for your trip to Italy. We are confident that you will be very pleased with the destinations and accommodations we chose for you.

Since you mentioned in your initial telephone call that your family was interested in Italian cooking, for your stay in Rome, we booked a special tour of an authentic Italian restaurant, where an Italian chef will teach you how to prepare a traditional five-course Italian meal. As promised, we did not charge you for this activity.

We recommend that you review the enclosed itinerary and e-mail us immediately, if you have any questions or would like to make any changes. Note: a $50 fee will be applied to any changes you make.

We look forward to hearing from you and hope that you will afford us the opportunity to help you plan your next vacation or business trip. And don't forget to take a look at the enclosed brochure, which highlights all the special deals we'll be offering this summer. Thank you.


Patrick Anderson
Travel Associate
Vacation Planners

Reading text 2:

Rome (3 days)
Venice (2 days)
Florence (1 days)
Tuscany (3 days)
Italian Riviera (2 days)
Rosa Hotel
Green Hotel
International Hotel
Regency Bed and Breakfast
Hotel Italiano

. For more information on traveling to Italy, visit our new website at

56. What is most likely Ms. Knight's reason for visiting Italy?
57. What is mentioned about Vacation Planners?
58. What can be found in the company's brochure?
59. Where will Ms. Knight be staying while she learns about Italian cooking?
60. How long will Ms. Knight stay in Tuscany?
Questions 61 - 65:

Reading text 1:


Coriander Fine Dining offers a selection of services for groups:

DELIVERY SERVICE: We provide free delivery service for orders over $80. A $5 delivery fee will be applied to orders costing less than this amount. Delivery is possible within the Washington, D.C city limits only.

CATERING SERVICE: Coriander Fine Dining can cater weddings, parties, and corporate or personal events at any location. We will work with you to create a menu for groups of up to 800. Service dishes, plates, cutlery, and glassware are also available for an additional charge. Contact our catering manager Cecilia Shiraz at to make a reservation.

VENUE RENTAL: Let us host your gathering in our private function room! We can serve groups of any size (up to a maximum of 80 diners). Contact Raj Kapoor at to inquire about available dates and event bookings.

Reading text 2:

TO Cecilia Shiraz
FROM Steven Potter
SUBJECT Availability
DATE June 12

Dear Ms. Shiraz,

My name is Steven Potter, and I work for Spartan Tires. I was a guest at the banquet you catered for the opening of Lucas Industries' headquarters. We recently made a deal to partner with a manufacturing company in India, and a team of their representatives are going to arrive next week to finalize our agreement. We thought it might be nice to have a meal served after contracts are signed on Friday, June 18, here at our headquarters. Everyone should be ready for dinner by 6:30 P.M. Including our representatives, there will be 30 people in total. I would like a buffet-style menu with chicken, fish, vegetables, dessert, and salad. We can make arrangements for our own beverages. We do not have any dishes or dining ware, so we will need those items as well. Could you let me know if you are available for this date and, if so, what the cost would be?


Steven Potter

Reading text 3:

Spartan Tires Joins Forces with Maha-Rubber
By Enid Wendall

Spartan Tires announced in a press statement yesterday that it will finalize a deal with India-based manufacturer Maha-Rubber on June 18. The company will produce tires under the Spartan Tires brand. Spartan Tires has 38 branches across the country, with an average of four new franchises opening annually. However, it does not produce its own accessories or parts, carrying only those made by other companies. Spartan Tires CEO Carlo Gregario said in the statement, "We don't have the facilities to produce our own tires. Partnering with Maha-Rubber will allow us to do so at a reasonable cost." The first of the new products will be available at Spartan Tires retail outlets nationwide on August 1 of next year.

61. What is NOT true about Coriander Fine Dining?
62. What does Mr. Potter ask about?
63. What will Mr. Potter have to pay extra for?
64. In the article, the word "carrying" is closest in meaning to
65. Who might Ms. Shiraz be preparing a meal for on June 18?
Questions 66 - 70:

Reading text 1:

To: Adam Johansson
From: Kristina Hausmann
Date: February 17
Subject: Urgent event update

Dear Mr. Johansson,

There are some changes to the schedule for tonight's fundraising event. Professor Trevelyan's flight from San Francisco has been delayed. He will not be able to arrive at the venue in time to speak during his original time slot. So, we will serve dinner 20 minutes early, and Mr. Trevelyan can speak immediately after. Now, the schedule has already been sent out, and we have no time to reprint it anyway. Consequently, it would be good if you could briefly mention these changes when you give your talk.

I'll be at the venue in about 15 minutes to make sure preparations are going smoothly and to meet with the caterers and help them set up. If you have any questions, call me at 555-7246.

Best wishes,
Kristina Hausmann

Reading text 2:

Helping Houses
Homeless Shelter Fundraising Event

February 17

7:15 P.M. Opening remarks will be given by Adam Johansson, director of Helping Houses.
7:30 P.M. Performance: The Denver Public Schools Choir will sing several songs, including pop, classical, and gospel numbers.
8:00 P.M. Talk: Professor John Trevelyan of Bay Area University will discuss the impacts of homelessness on society and why social and financial support is so urgently needed.
8:20 P.M. Dinner and dessert will be served.
9:30 P.M. Charity auction: Some of our lots this year include a two-night stay at the Carruthers Hotel, brand-new tablet computers donated by the Delft Corporation, and a signed jersey from the Colorado Coyotes baseball team.
10:15 P.M. Performance: Comedian Darren Benedict will do a stand-up routine for guests.
10:40 P.M. Performance: Singer-songwriter Kate Barton will treat us to some music from her new album, A Murmur In Time.
11:00 P.M. Denver mayor Tania Groot will deliver brief closing remarks.

Reading text 3:

Event Raises Funds for a Good Cause

During a fundraiser held at the Carruthers Hotel over the weekend, invited guests donated close to $25,000 for the continued operation of Helping Houses. Established 24 years ago, the organization has assisted homeless around the region in finding food, accommodation, counseling, and employment. Guests were presented with short talks, a selection of performances, and a banquet dinner. Mayor Tania Groot, who was in attendance, said, "It is our duty as a community to care for those less fortunate." She also presented the director of Helping Houses with a check from the city for an additional donation of $15,000. Corporate and private donations are still being accepted and can be made by visiting

66. According to the e-mail, what will Ms. Hausmann do next?
67. What most likely happened during the fundraising event?
68. In the article, the word "duty" is closest in meaning to
69. What was included in an auction?
70. What is indicated about Helping Houses?

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