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Questions 1 - 4:

Reading text:

If you own a small or medium-sized business and are looking for professional accounting services, Johnson and Eversham Accounting can help!

We _____(1) our expertise to a wide variety of businesses. Established three decades ago, Johnson and Eversham Accounting began by assisting small firms in Manchester, New Hampshire, and we have been expanding our reach ever since. _____(2).

All of our accountants are _____(3) by the Organization of Chartered Accountants, which allows us to guarantee that our clients always receive top-notch services. Each of our employees _____(4) in distinct business accounting fields, so we can handle any financial matter you might have.

To find out more, contact us today at 555-6277 or go to

1. (1)
2. (2)
3. (3)
4. (4)
Questions 5 - 8:

Reading text:

The GizmoTech Technology Showcase will be held at Somerset Hall on Friday, October 3 from 7:00 P.M. to 11:45 P.M. The most highly anticipated item, the GizPhone Gold, is expected to draw a huge crowd of people anxious to purchase the device as soon as it goes on sale at midnight _____(1) the event. During the showcase, GizmoTech employees will be _____(2) available to answer people’s questions. Attendees will also have the opportunity to try the device out for themselves after a demonstration of its functions. _____(3). Given that GizmoTech inventory has been known to sell out in a matter of minutes, this is sure to provide consumers with added incentive to sign up early.

Anyone interested is advised to register at as soon as possible to avoid _____(4) shut out of the exhibit.

5. (1)
6. (2)
7. (3)
8. (4)
Questions 9 - 12:

Reading text:

March 5

Jeanie Handa
837 River Ridge Street
St. Louis, MO 63115

Dear Ms. Handa,

I heard about the good news from one of your colleagues. Congratulations on your _____(1) to senior systems analyst!

The reason I am writing is to update you on your investments, which are doing satisfactorily. _____(2). Now that your career is flourishing, you can invest in other funds or additional stock _____(3) your earnings and develop your portfolio. I’d like to set an appointment with you so that we can discuss your options in more detail. I am free to meet with you as early as next week.

We can review the _____(4) of your current portfolio and explore additional financial opportunities. Please contact me at 555-8343 or send an e-mail to to set up an appointment.

9. (1)
10. (2)
11. (3)
12. (4)
Questions 13 - 15:

Reading text:


To: Production Staff

From: George Jones

Re: Document Preparation

In order to avoid extra work and waste of supplies, please observe the following guidelines when preparing documents for reproduction and distribution. The goal is to keep things simple and avoid _____(1).

. When you work on the final revision of a document, pay special attention to the layout. The presentation of material is as important as the content itself.

. Don't rush to the copier as soon as the final revision is complete. _____(2) each document carefully beforehand.

. We have technology to help with the assembly of documents. The large copier on the second floor can _____(3) paper in addition to stapling.

This will help you complete tasks efficiently.

. If a document needs to be delivered the same day it is finished, please use a courier service.

13. (1)
14. (2)
15. (3)


Questions 16 - 17:

Reading text:

To: All library employees
From: Management
Subject: Elevators

Please note that elevators one and two will be out of service today due to monthly maintenance. Stairs on the east end of the building can be used for access to floors one-three. Elevators three and four, with access to the basement and parking garage, will still be in service. All elevators will be in regular working order tomorrow.

16. Which elevators are NOT working?
17. What areas of the building do elevators three and four service?
Questions 18 - 19:

Reading text:

Jessica Jang 9:27
I just got a message from a staff member in sales saying that salaries for her department have not been deposited yet. They should have come in yesterday afternoon.


Jessica Jang 9:28
Has anyone else gotten similar complaints from other departments?


William Stuttgart 9:34
I just checked with production and they got theirs, but those in purchasing did not. Neither did the employees in finance. Oh, and my salary hasn't come in either.


Jessica Jang 9:35
Nor mine. This is quite strange. I checked with research and development and they got theirs. I wonder if Erin's heard anything.


Erin Hinkle 9:37
Sorry, I was on the phone just now. None of us in human resources has gotten paid, apparently. I discovered this issue earlier this morning, and I just contacted Beacon Bank to find out the cause of the problem. They promised a response in the next 10 minutes.


Erin Hinkle 9:44
So, the bank says they had some technical issues with a new payment software system that they recently started using. They've resolved the problem now and those who haven't been paid yet should have their funds within the next hour. Let me know what happens.

William Stuttgart 10:34
I just received notification from the bank that the funds have been sent.


Jessica Jang 10:35
Same here. Erin, could you contact the other departments to confirm that the problem's been solved?


Erin Hinkle 10:36
OK. I can do that.

18. What is suggested about Mr. Stuttgart?
19. At 10:36, what does Ms. Hinkle mean when she writes, "I can do that"?
Questions 20 - 22:

Reading text:

We asked 100 students, "What is your favorite class?" Here are their answers:


We also asked the reasons why these students preferred the class. These are the most popular answers:

1/ They liked the teacher.
2/ The class was easy.
3/ They had good friends in the class.

We then asked the students, "What is your least favorite class?" Here are their answers:

Physical education

20. What is the most popular class?
21. Why might students like their class?
22. Which of these classes is most disliked by students?
Questions 23 - 24:

Reading text:

Latino History Month Poetry and Music

Time: 3:00 - 4:00 PM, Saturday May 3, 2008
Location: Highland Park Arts House located in mid-park on 65th Street

Share the Latino-American experience with renowned poet German Roberto in Highland Park. This special event has been prepared to bring insights into Latino literary works. Not only can you enjoy popular modern poetry reading, but you can also interact with Mr. Roberto and the other participants in the event.

Also, get ready for an exciting guitar performance by a live band and the following sing-a-long session. This is a part of the Highland Park's Latino History Month programs. Admission's free. All ages are accepted. Free tickets are available at the Arts House, which is located in mid-park on 65th Street, starting at 2:00 PM on May 3. For more information, call 917-466-2767.

23. What is the notice mainly about?
24. What is true about the performance?
Questions 25 - 27:

Reading text:

UBC GLOBAL Search Expert


UBC is looking for a detail-oriented, energetic team player. The person who takes this position will be given the chance to offer assistance in all aspects of Human Resources, such as recruiting, hiring, and training newcomers, as well as doing other routine work related to the human resources field.

Responsibilities include receiving résumés, planning interviews and meetings, coordinating new hire training, arranging company meetings, and scheduling travel for Human Resources executive staff. In order to successfully perform this job, an individual must be ready to get actively involved in any given duties.

Candidates should have a minimum four-year college degree and have the ability to write e-mails, business correspondence, and meeting agendas. Candidates should also have the ability to take care of inquiries and requests both from clients and from managerial staff. In addition, candidates should have strong research and communicative skills. All candidates must be fluent in English. Knowledge of an additional language is a plus.

Send a résumé along with two letters of recommendation to:

Personnel Department
3024 UBC
Jeffersn City, MO 65109

25. What is one of the stated job responsibilities?
26. According to the job advertisement, what is NOT a requirement for this position?
27. What should an interested candidates submit to apply to UBC?
Questions 28 - 31:

Reading text:

The National Wildlife Service at Mr. Andover National Wildlife Refuge announces the opportunity for a recreational business contract for the Snake Creek facility. An opportunity like this doesn't come often, and it is perfect for anyone who is interested in opening a recreational business and contributing positively to the natural environment. This contract involves boat rentals, bike rentals, canoe rentals, campsite rentals, and equipment sales.

The closing date for the submission of applications for the business contract is Thursday, March 16, at 5:00 p.m. Interested parties can take a one-time guided tour and attend a question-and-answer session about the recreational facility on Wednesday, February 23. To make the meeting run more efficiently, we recommend that you personally review the information on our website ( and write down a list of questions that you might want to ask at the session. Please e-mail the questions that you write down to the Refuge Manager, Joe Yosemite, at Questions must be received by February 10, so that a transcript of the questions and answers can be made available to all parties. You will receive this transcript at the start of the question-and-answer session.

Also, since the weather in the park is unpredictable and we may be walking over some pretty rocky terrain, participants are asked to wear hiking boots and warm clothing for the tour, which will start at approximately 3 p.m. and last about two hours. For further information regarding this opportunity, please contact Michelle Vance, Manager of the National Wildlife Service, at 1-236-547-9875.

28. What is the purpose of the notice?
29. What will some people probably do on February 23?
30. According to the notice, what will participants most likely receive at the meeting?
31. What should participants remember to bring to the meeting?
Questions 32 - 35:

Reading text:

Davenport Accounting


TO: All Staff
FROM: Phillip Christensen

As most of you are already aware, we will soon be undergoing a complete update of our office hardware. Much of our equipment is quite old and due for replacement this year. -[1]-. We will be upgrading our server as well as providing new PCs to everyone who has not received one in the past five years. In addition, new printer terminals will be stationed throughout the office. Many of you have also asked for new monitors. -[2]-. We regret that we were unable to authorize all requests as funding is limited.

If you are receiving a new computer, please make sure to download all the files you will need onto an external hard drive by Friday. This is important as the old equipment will be replaced over the weekend and will be inaccessible to staff from Monday.

-[3]-. The technicians hope to complete all the work on Saturday and Sunday. Should there be a delay, you will be notified. If you have any questions, call me at extension 115 or send me an e-mail at

-[4]-. Thank you for your cooperation.

32. What is the purpose of the memo?
33. What is NOT indicated in the memo?
34. According to Mr. Christensen, what are employees responsible for?
35. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "You should already have received an e-mail concerning your request if it was approved."
Questions 36 - 39:

Reading text:

Dear Mr. Ritter,

Your account with The Professional's Closet has been approved for credit. We would like to inform you that your account number is 987-6698-98744. Please inform your personnel to be sure to include this account number on any documents and correspondence directed to The Professional's Closet. We welcome you to our family of customers and hope that you will be satisfied with our company's exceptional service.

As our way of saying thank you for opening your new account with us, we are offering you a ten percent discount on all copy paper and notebooks ordered in the month of July. As stated in the terms and conditions of your account with The Professional's Closet, which you will find in the enclosed contract agreement, you are also entitled to a twenty percent discount on your first order of $500 or more.

If you have any questions regarding our credit policy, please contact Jill Bunt, our Credit Manager, who will be more than happy to discuss your account with you. Additionally, if you would like to take advantage of our automatic monthly order system, please call Howard Hale, the Sales Supervisor.

We will be looking forward to your orders and to the opportunity of serving you.


Jennifer Teller
Director, The professional's Closet

36. Why did Jennifer Teller write this letter?
37. What type of product does the Professional's Closet probably sell?
38. What is one clause written in the terms and conditions of Professional's Closet?
39. Why would Mr. Ritter contact Howard Hale?
Questions 40 - 42:

Reading text:

Home | Tours | Gallery | Contact Us

At Visit Indonesia, we offer a variety of tours to suit everyone visiting our beautiful country. -[1]-. You can enjoy Indonesia's natural beauty, experience the bustle of cities, or relax on outings to our ancient sites—all at the most reasonable prices around. Some of our most popular tours are described below, and you may click on "more" to view a full listing of tours offered.

Hiking in Sumatra
Sumatra is an amazing place with magnificent volcanoes, exciting wildlife, and beautiful scenery. Our trip will start in the hub city of Medan, and from there we'll trek to an orangutan sanctuary in Bukit Lawang. We'll spend a night camping in the jungle before ending the trip with a journey to the top of the Sibayak volcano. -[2]-.

Experience Java
Java is one of the smallest of Indonesia's main islands, but it packs a lot in—and not just in the famous capital of Jakarta. -[3]-. We'll travel through the mountainous landscape of central Java before making our way to Yogyakarta, a town containing the world's largest complex of temples, dating back hundreds of years.

The Beaches of Bali
Bali is famous for its beaches, and we will pick you up from the city of Denpasar and take you straight to the south of the island. There, you can participate in snorkeling and scuba diving! We also run day trips inland to see the rice paddies, lakes, and other attractions of the region. -[4]-.


40. What is the main purpose of the Web page?
41. What is NOT stated as an activity visitors can do in Indonesia?
42. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "Outside the city awaits a world of natural and historical wonders."
Questions 43 - 46:

Reading text:

HELEN COULTER [July 15, 9:54 A.M.] I hope you are all having a good break. I just heard back from the producer of Timelight this morning, and they would like to extend Kitchen Belle's catering contract for another two years. The studio has renewed the TV series. Shall we keep the same schedule as last year, or would you like to switch times?
ELAINE PAINTER [July 15, 10:00 A.M.] That's great news! It will guarantee the business a steady income. I know Henry Lincoln usually does breakfast, but as long as he doesn't have a problem with it, can I take the morning shift instead of lunch this time?
GRAHAM FULTON [July 15, 10:04 A.M.] It's fine by him. He's with me now and just told me so, Elaine. He'd actually prefer midday. As for me, I want to stick with the breakfast shift. Will there be any extra evening shoots this year?
HELEN COULTER [July 15, 10:05 A.M.] So Elaine and Graham can do the 7:30-11:00 shift, and Henry and I will do 11:30-3:30. There will be some evening shifts for extra pay, but none that will end past midnight. In addition, the show will also be filmed outside the studio this season, so we'll have to make adjustments. Anyway, we can discuss that issue when we return from vacation next week.
ELAINE PAINTER [July 15, 10:07 A.M.] Will the number of cast and crew be the same?
GRAHAM FULTON [July 15, 10:07 A.M.] It sounds like more work than last year.
HELEN COULTER [July 15, 10:08 A.M.] Yes, Elaine. There will be a total of 88 to feed rather than 67. And Graham, I think it will be more work. But they are paying us more, so I think we can afford to hire a couple of food preparation assistants.

43. At 10:04 A.M., what does Mr. Fulton most likely mean when he writes, "It's fine by him"?
44. When will Mr. Lincoln start his regular shifts next season?
45. What is implied about Timelight?
46. What will happen next week at Kitchen Belle?


Questions 47 - 50:

Reading text 1:

To: All life guards
From: Beachside City Council
Re: Beach rules and competition

The summer season is nearly here, so we would like to remind you about the beach rules. We will put this sign up at every beach. All life guards must keep a copy of the rules in their life-saving kit. Also, we will have a volleyball competition every day this summer. Please do not watch the competition. Keep your eyes on the sea.
Have a great summer!

Reading text 2:

Open: May 31st - August 31st
10:00 a.m. - 9:00 p.m.

. Special volleyball competition between 2:00 and 5:00
. First prize - $200
. All entrants must be over sixteen years old.
. Each team must have two players.
. Each team must have one male and one female.

No animals.
No camping.
No glass bottles.
No cars or motorcycles.
Children under eight years must be with an adult.

47. When is the beach NOT open?
48. Who shouldn't go alone to the beach?
49. Which team would be allowed to play in the competition?
50. Which of the following is NOT true?
Questions 51 - 55:

Reading text 1:

NanoMac Inc.

Finance Department
Office #402
26 Mountain Dr.
Sharonville, SC

Brooks Brothers Marketing
356 Brewster Rd.
Applewood, TN

Att'n: Paul O'Reilly

1 desktop computer $590.75
1 laser jet printer $195.95
2 cartons glossy 8x11 inch copy paper $54.25
100 blue Shic pens $1006.96

GST (Goods and Services Tax) $62.03
Customer Registration No. 878-96854-632
Invoice No. 856
Date of Invoice: July 15, 2007
To be paid within 30 days of invoice date. Should customers fail to pay within 30 days, a charge of $50 will be added to the account each month that payment is overdue.
Note: NanoMac Inc. is trying to improve its customer service. Since your company has been a loyal customer of ours, we invite you to fill out an online survey to assess our customer service. Fill out the survey at and you can enter to win a $500 coupon.
*If you have any question about the invoice, please contact our department by e-mail or phone.

Reading text 2:

To: Michael Shoe(
From: Paul O'Reilly(
Subject: Surcharge
Date: September 25, 2007

Hi Michael,

I recently received an invoice for the products we purchased from your company in July. I noticed that we were charged an additional $100 dollars because our payment was two months overdue. I would like to explain why we failed to make these payments, and hope that you will reverse the charges immediately.

At the end of July, our department underwent restructuring and Brian Davies, our Finance Manager, was asked to leave. Unfortunately, in the process of changing managers a few files were misplaced, including the one containing all of our office supplies invoices. I hope you will accept my request so that we continue doing business with your company in the future.


Paul O'Reilly

51. What kind of service does NanoMac Technology provide?
52. Which of the following is TRUE about Brooks Brothers Marketing?
53. What is the purpose of the e-mail?
54. What happened at Brooks Brothers Marketing in July?
55. What can be inferred about Michael Shoe?
Questions 56 - 60:

Reading text 1:

April 12

Dear Business Owner,

The Supply Closet, Inc., is a new office supply store in your neighborhood. We opened last month right across the street from the post office. We are your local source for quality office supplies including all office stationery, packing materials, folders, pens, note pads and more. We provide you with the everyday items you need to keep your business functioning smoothly. In order to introduce ourselves to you we are enclosing a coupon for 20 percent off your entire purchase during your first visit to the Supply Closet. Please visit us soon.

Sincerely yours,

Martha and Bill Heywood

Coupon expires June 30.

Reading text 2:


To: Gisela Freeman
From: James Riley
Re: New supply store

Please see the attached letter from the Supply Closet, Inc. I think we should try them out. I know we maintain an account with the Riverdale Supply Company but I am not completely satisfied with them as a source for supplies. I would like to find a supplier with more diverse merchandise. I'd like you to visit the Supply Closet sometime this week and purchase some stationery. We need to do a big mailing at the beginning of May so we'll need some manila envelopes and letter paper. You can use the coupon that came with the letter. Look at the items they have for sale and see how it compares with the Riverdale Supply Company. If it looks like they're a better source for supplies we can start ordering from them regularly. Thank you.

56. When did the Supply Closet open?
57. What can a customer get during his first visit to the store?
58. Why doesn't James Riley like the Riverdale Supply Company?
59. The word "smoothly" of the letter is closest in meaning to
60. The word "maintain" of the memo is closest in meaning to
Questions 61 - 65:

Reading text 1:

To: Rica Foust
From: Casey Whitmore
Subject: Review
Date: August 5

Hi Rica,

I have something you may be interested in. It relates to solo travel, which has become increasingly popular lately. To keep up with this growing trend, we would like to feature a review of a cruise that offers solo travel in our next issue. Would you be willing to take this assignment? Naturally, we will cover all expenses. Since we are pressed for time, you will have to sign up as soon as possible. Your review would be published in the September issue, so we would need the first draft by August 13.

Let me know if this is possible.

Casey Whitmore
Managing editor
Planet Voyage

Reading text 2:

Seabird Ocean Liners


For single travelers: 3 nights to Baja from LA

Enjoy a trip to the famous beaches of Baja aboard one of our ships. Relax in our spacious, comfortable, smoke-free cabins. Spend your days by the pool or on our sports deck. Or if you prefer more luxury, book one of our staterooms, which include a wide array of amenities. Each has a TV with hundreds of channels, computer with Wi-Fi, private shower, and dressing table. Prices for staterooms are based on single occupancy and rates are from $437/person.


Day Location Arrives Departs
1 Los Angeles 5:30 P.M.
2 Baja 7:00 A.M.
3 Baja 5:00 P.M.
4 Los Angeles 8:00 A.M.

Sails: tháng 8 3, tháng 8 7, tháng 8 13, tháng 8 16, tháng 8 22

Reading text 3:

Planet Voyage September Issue
The Solo Traveler: Seabird Ocean Liners
By Rica Foust

Seabird Ocean Liners offers getaways from Los Angeles to a variety of destinations on the West Coast of North America. I booked myself a three-night cruise from Los Angeles to Baja, and must say that the experience was well worth the cost of the trip. The rooms were modern, comfortable, and spacious for a cruise ship. Housekeeping was exceptional and my stateroom was always clean.

Although smaller than some cruise liners, the vessel I took boasts a modest pool, a restaurant, and a recreational deck. Because of the vessel's size, I found it easy to get the crew's attention and to get to know my fellow passengers. In fact, I made several new friends on the trip. If you're not the outgoing type, the crew organizes fun activities designed to help passengers relax around one another. Now, whether your goal as a solo traveler is to enjoy time alone or to meet new people, I think you will be satisfied with the overall experience. Taken against the backdrop of Baja's beautiful scenery, it was one I will remember for years to come.

61. Why did Mr. Whitmore write to Ms. Foust?
62. Which sail date did Ms. Foust most likely reserve?
63. What is indicated about Seabird Ocean Liner?
64. In the review, the word "exceptional" is closest in meaning to
65. What can be inferred about Ms. Foust?
Questions 66 - 70:

Reading text 1:

36 Young Street
April 23rd, 2006

Margaret McCarthy
84 Martins Street

Dear Ms. McCarthy,
Thank you for your recent inquiry about PowerGen Electricity. I apologize for not replying sooner. However, we have been having some trouble with our customer address database. This problem has now been resolved and I am pleased to answer your questions.

In your letter, you asked for advice on how to cut your electricity bill. We are aware that our customers want to find the most efficient, yet economical ways to use electricity in their homes. You might be surprised to learn that cutting down on electric costs is easy to do. I am enclosing a chart of the average enegry costs of most major home appliances. All you need to do is look at the chart, work out how many hours you use an item in an average week, then multiply that number by cost per hour. If you do this for each item on the list, you can calculate your monthly charge.

e.g. If you use your washing machine every day for one hour, you will need 17 cents per week. To reduce costs, wait till you have enough clothes for a full load. You could cut as much as 5 cents. This may not sound like much, but imagine reducing the time for every appliance. The total savings will add up. I hope this helps you.

Aian Bredhurst

Reading text 2:

Use the chart below to work out your monthly usage. We have listed the most common household appliances that most people use on a regular basis.

Applicance Average Energy Cost
Clock 4 cents/week
Computer (Monitor, Printer) 77 cents/week
Electric Blanket (125 watt) 1 cent/hour
Hair Dryer 9 cents/hour
Radio 11 cents/10 hours
Stereo 16 cents/10 hours
Television 22 cents/10 hours
VCR 2 cents/hour
Washing machine 2 cents/hour
Microwave oven 12 cents/hour
Oven 11 cents/hour

66. Who would be interested in this chart?
67. Which appliance uses the least energy?
68. What kind of company is probably Powergen?
69. Which of the following appliances is NOT mentioned in the text?
70. How much cheaper is using an oven than a microwave oven?

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