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Questions 1 - 4:

Reading text:

To: All staff members From: Sheila Silverman Subject: Printer upgrade

Attention all section heads,

It has recently come to my _____(1) that we spent more on paper and ink toner than in the previous quarter. After reviewing the office supply order forms and inventory, I decided to look into the situation more _____(2) and found that there are many employees who use the printers for personal purposes. _____(3), the company will install network printers which can keep track of all usages. Please inform your staff members of this change. Also, many employees keep complaining about a mess being in the employee lounge after lunchtime. _____(4). Thank you for your cooperation.

Sheila Silverman, Manager

General Affairs Department

1. (1)
2. (2)
3. (3)
4. (4)
Questions 5 - 8:

Reading text:

Waterview Valley Ranch is the perfect place to take a horse-riding holiday. Discover the beauty of the surrounding area and _____(1) about its past as our knowledgeable guides delight you with interesting stories of its history. _____(2) you like riding horses for relaxation or prefer a challenging ride in the open country, we have all the equipment you'll need to fulfill your requirements. _____(3). In addition, should you choose to bring your own horses, we can _____(4) them during your stay with us. This is because our stables have ample space, where they will be well cared for. Simply let us know what your party needs when you call us at 555-7823 to book your spot.

5. (1)
6. (2)
7. (3)
8. (4)
Questions 9 - 12:

Reading text:

Join us as we embark on a special journey to the world’s most loved places in Europe. Walking amongst the ruins of Rome or taking a sip of premium regional wine while enjoying the night view from the Champs-Élysées in Paris will let you _____(1) parts of Europe that you have never seen before.

Carpe Diem Travel, a premier, full-service travel agency, offers the largest number of destinations in Europe in the nation. Just say a _____(2) that you would like to see in Europe, and we will make your wish come true!

Let your dream trip begin with us. _____(3). We do so because we have plenty of experience in the field and know _____(4) to do to make you fully satisfied.

Visit us at

9. (1)
10. (2)
11. (3)
12. (4)
Questions 13 - 15:

Reading text:

Attention: Everyone

Please take care when you use the photocopiers on the second floor. We have had to get the repairman in several times this month _____(1) major problems with the machines.

If the copier doesn't work, or if paper gets jammed in the machine, do not attempt to deal with the problem _____(2).

According to the repairman, unskilled handling of the copier's internal parts can lead to much more serious problems. If the copier you are using breaks down, please call our in-house maintenance technician Greg Summers at ext. 326. If Greg is busy with another call or away from the office, just move on to another machine and place an "out of order" sign on the _____(3) unit.

Thank you.

Herbert Stein, Office Manager.

13. (1)
14. (2)
15. (3)


Questions 16 - 17:

Reading text:

Four Hills Country Club
Golf Reservation Sheet

You may sign up below for a tee time up to one week in advance. Make sure to include your partner's name(s) and the time you would like to play. Also indicate if you would like to play nine or eighteen holes. The fee is $35 or $55, respectively, payable the day of the game.

Remember, if you need to cancel your reservation, you must do so at least 24 hours in advance. Failure to do so will result in a $15 cancelation fee.

16. How much does it cost to play nine holes of golf?
17. Which of the following is NOT necessary to sign up?
Questions 18 - 20:

Reading text:

Dear valued customer,

Our policy has been to provide customers with ground coffee when their coffee grinders undergo malfunctions. However, as more and more customers fail to remit their payment on time these days, we have determined to enforce a stricter policy in such cases.

Our new policy is effective as of September 3, 2007, and in details are as follows:

1. If a customer delays his or her payment for over 20 days and the machine does not work properly, we will stop supplying ground coffee. Instead, we will fix the unit, but the customer will be responsible for the expenses. Any payment related to these repairs will be reimbursed to the customer after he or she has remitted the unpaid balance in full.

2. A surcharge on accounts suspended for more than 60 days will be assessed.

Admittedly, this might sound a little extreme and may come as a surprise; nevertheless, we see no other alternative. As you know, we have always been committed to providing quality products and reliable service in order to meet your requirements. Without our patrons' cooperation and support, we are unable to continue to provide all of this.

In case of any inquiries concerning our new policy, please do not hesitate to contact us.

Miller Coffee Grinder Co.
319 Tegarden Rd
Gulfport, Ms 39507
(Tel.) 228-896-1445

18. What is the main topic of the notice?
19. What is NOT suggested about the new policy?
20. Why did the Miller Coffee Grinder Co. make such a decision?
Questions 21 - 24:

Reading text:

Greg Fournier 9:11 A.M. Welcome to RMP Financial Trust's live chat service. How can I help you?
Vivianne Gonyer 9:12 A.M. I was wondering whether an account I have with your bank still works. I stopped using it when I moved overseas, but I was hoping to revive it when I return home permanently in a few weeks.
Greg Fournier 9:12 A.M. May I have the number on your ATM card?
Vivianne Gonyer 9:13 A.M. That's the problem. I didn't keep my ATM card because I didn't think I'd need it.
Greg Fournier 9:14 A.M. I see. For security reasons, I need to match your name with an ATM card number.
Vivianne Gonyer 9:14 A.M. I thought that might be the case. Could you tell me what your policy is regarding inactive accounts?
Greg Fournier 9:15 A.M. What kind of account did you have?
Vivianne Gonyer 9:16 A.M. It was a checking account, and the last time I used it must have been over two years ago.
Greg Fournier 9:17 A.M. Oh, in that case, it's probably expired. Checking accounts are closed if they have not been used for more than two years.
Vivianne Gonyer 9:17 A.M. OK. Can you tell me what my options are at this point?
Greg Fournier 9:18 A.M. Well, you could open a new account, one that doesn't expire for five years. Or you could open another checking account. Whichever you prefer.
Vivianne Gonyer 9:20 A.M. I would prefer the latter. Can I do that online? Or should I call someone from my branch and have them open one for me over the phone?
Greg Fournier 9:20 A.M. I'm sorry, but they will need to verify your identity, and you have to be there for that.
Vivianne Gonyer 9:20 A.M. OK, then. Thanks for your help.

21. At 9:13 A.M., what does Ms. Gonyer mean when she writes, "That's the problem"?
22. What is suggested about Ms. Gonyer?
23. What does Ms. Gonyer want to do?
24. According to Mr. Fournier, what must Ms. Gonyer do to open a new account?
Questions 25 - 26:

Reading text:

Centennial Electronics Distribution
438 Swinn Avenue
Mount Pleasant, Michigan
Phone: 1.888.566.8431
Fax: 482.566.8437

May 3, 2006
Mr. Bryan Redding
Karnes Electrical Outlets, Inc.
4877 Firefly Circle
Honolulu, Hawaii

Dear Mr. Redding:

I would like to thank you for inviting me to participate in your annual charity ball on July 15. It will be a pleasure and a privilege to attend the event. Karnes has garnered quite a reputation within the industry and the nation for being a charitable organization. We at Centennial, feel that giving back to the community is the key to our success.

If you have no objections, I will be accompanied by Centennial's vice-president of our foundation, Sydney Price. She is responsible for keeping our company involved in a number of service organizations and for creating a support system for our own foundation, which provides electronic equipment to schools with minimal funding around the US. We are both looking forward to meeting you on July 15. Our executive assistant will be contacting you regarding our travel plans and making arrangements with you for a personal meeting regarding our new product lines.

Thank you

Janice Kensington
Vice-president of Marketing

25. What is the main purpose of this letter?
26. Why is Ms. Kensington go to Hawaii?
Questions 27 - 28:

Reading text:

Melinda Carmichael 9:52
I have a client who would like to see your apartment this afternoon. Would that be possible?


Charles Fredericks 9:54
I'm only available at night today. If not, tomorrow evening might work. Or, you could show your client the space without me.


Melinda Carmichael 9:56
I know he's busy after 5. But let me see if he's free tomorrow. He seemed very interested in renting the apartment after he went over the detailed floor plan.


Charles Fredericks 9:59
Oh, really? That's good to hear. I hope he wants to take it as I need to move into my new place by the beginning of next month.


Melinda Carmichael 10:05
Just spoke with him on the phone. The visit is set for 10 A.M. tomorrow. He wants to take a look around the building, too.


Charles Fredericks 10:06
Sounds good. I'll leave my pass key at the front desk like the last time. Could you call me tomorrow night after 6 to let me know how it went?


Melinda Carmichael 10:07
Of course I will. If he is willing to sign a contract, I will send you a text message right away.

27. What is suggested about Mr. Fredericks?
28. At 9:56, what does Ms. Carmichael mean when she writes, "I know he's busy after 5"?
Questions 29 - 30:

Reading text:

Attn: Mike Bradshaw

Dear Mike,

Thank you for your interest in the sales position at Topfield Electronics. We enjoyed speaking with you in the interview last Thursday. The executives have reviewed your resume and were very impressed. We have decided to hire you for the position. As you will notice, I have sent the contract along with this fax. Please read it thoroughly, sign it, and fax it back to our office by Friday at 6:00 p.m. If possible, we would like you to begin working for us as early as May 23rd, approximately two weeks from now. If you have any questions about the contract or the position, please call me at 895-368-6457. Congratulations. We look forwad to working with you.

Samuel Stone

29. What does Samuel Stone include in the fax?
30. What should Mike Bradshaw do by Friday at 6:00 p.m.?
Questions 31 - 34:

Reading text:

Going International: A Marketing Strategies Conference.

An information program sponsored by the National Student Marketers Association 

Are you ready to go global?

Recent research has shown that over half of medium-sized firms are looking to expand their business into the overseas market within the next five years. Is your business one of the majority? You may think you have all the tools necessary to go global, or that your product can sell itself-no matter what part of the world it's in. It has been proven, time and time again that our successful strategies for domestic marketing are, all too often, a tremendous failure when used abroad. That's the reason so many companies have failed, and that is the reason you should know better than to follow in their footsteps. The National Student Marketers Association is sponsoring a must-see event for any business owner planning to expand their product lines internationally.

The two-day conference will enlighten you and your employees on the following topics:

-Spotting your weaknesses ... before your customers do!

-Understanding culture - and using it to your advantage.

-Legal and taxation issues. Don't let your company suffer!

-Dealing with international customers. How to execute appropriate service plans.

-Developing & implementing a global marketing strategy. 

If you are a small or mid-sized firm owner or CEO, you must attend this conference! Cost is $250 per person. Discounts are available for groups of 3 or more. Total includes six meals and all materials. Visit www.NSMA org to register. Space is limited, so sign up today!

31. Who is the target audience for this announcement?
32. According to the information, what can lead to failure?
33. What topic will NOT be discussed during the conference?
34. Why is it important that people register soon?
Questions 35 - 38:

Reading text:

Proposal for funding of new communications studio at Weston College in Burmingham, Alabama

Background: Weston College has offered matriculating students as well as statewide high school students opportunities to gain the knowledge and skills necessary to become successful in a variety of disciplines within the mass communications field for 20 years. With a small communications program of 100 students, Weston is able to provide students with one-on-one attention and instill program participants with a wide spectrum of educational facilities in order to promote a well-rounded student population. The private college receives less than 5% of its annual income from public funds and mostly relies on private endowments for scholarship and facilities.

Proposal Project: The mass communications department, by request of the students, has decided to create a local television station which would provide community members an outlet for public service announcements, calendars and promotion of non-commercial, not-for-profit events. The station would be entirely student-run with the exception of school advisors and mentors.

Needs: To maintain a competitive status within the educational community. Weston College must keep up with technological advancements made in the communications industry. In order to continue to draw in top achieving students, the school should be able to continually provide students with all the educational facilities larger universities are offering without increasing matriculation costs.

Donor Benefits: The Weston College production studio will honor the program's top donors by using their name on the building and they will be recognized during a ribbon cutting ceremony at the time of the studio's grand opening. Other donors will be recognized publicly when the station is up and running.

35. Why does the college want to build this facility?
36. How will donations from individuals be used?
37. What will the college do to thank the highest donors?
38. Who made the proposal for the new center?
Questions 39 - 41:

Reading text:

Thank you for choosing this high quality office chair. It is made of the finest materials available to ensure many years of use and comfort. We are sure you will enjoy its many features for years to come. Remember that you can adjust the tilt of the chair using the knob underneath, and the height of the chair with the lever on the side. This chair also comes with a three-year warranty, which covers the full cost of replacement parts and labor in the unlikely event that you have any problems with your chair. If you have any questions about assembly or the warranty, please call our toll free number: 1-00-450-0000.

39. What kind of product is this information for?
40. How long is this product guaranteed?
41. How can you adjust the height of this product?
Questions 42 - 45:

Reading text:

First Global Expands Further
December 28

Electronics giant First Global, which makes components for smartphone manufacturers, said in a press release on Tuesday that it expects to start building its 20th overseas production plant soon. The announcement comes at the end of a successful year, with sales in the fourth quarter surpassing those in the third quarter by 15 percent. President and CEO Ms. Genevieve Durand attributes First Global's growth to its efficiency in manufacturing. -[1]-. "We find ways to do more with less," Durand claims, "producing high-quality goods at competitive prices." -[2]-.

Upon completion, the new factory will be situated near Beijing, China. It will be First Global's largest and one of six of its facilities located in the East Asian region. -[3]-. Just as First Global has done before, it is using its own earnings to fund construction rather than taking out additional loans or selling off assets. It is hoped that the new factory will boost productivity by approximately 20 percent. -[4]-. Construction on the plant will begin in spring of next year.

42. Why was the article written?
43. How does First Global plan to finance its newest project?
44. What does the article suggest about First Global?
45. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "This increase in output will help the company keep up with the strong demand for smartphones."


Questions 46 - 50:

Reading text 1:

To: Edmont Apartments (
From: Jean Chase (
Date: April 26, 2007
Re: Apartment Rent

To Edmont Apartments,

I will be relocating to the Edmont area in Canada in July, and am now looking for a studio or one-bed-room apartment. I will be working at Sun Engineering in the Edmont downtown area and wish to get an apartment nearby. As I will not have a car and will rely on public transportation, I am interested in what is available in the vicinity. Could you please reply to me with appropriate information?

I am planning a visit to Edmont in May and would like to schedule an appointment for viewing some places. Please send me the relevant information via e-mail or fax at 208-447-3056.



Reading text 2:

Edmont Apartments enables landlords to improve the exposure of their vacant Edmont apartments, villas, condominiums, and houses for rent. Information on apartments and homes for rent in Edmont is uploaded with comprehensive details of Edmont rental properties as well as its neighboring areas.

Alberta Villas
Studios, 1-bedroom and 2-bedroom suites available immediately. Rents start at $550 in a great central location from where you can walk to Great Miles. Direct bus services to the University of Alberta. Close to shopping and restaurants.

Glenwood Court
Recently renovated studio. Perfect for those who need to stay close to Edmont's downtown area. Looking for a nice home on a budget? Then, this is for you! Rent is $650 a month.

Grand Washington
Sparkling clean two-bedroom condominium. Close to bus stops! Near all amenities! Lovely Washington Square location! Professionally Managed! Pet friendly. Heat and water included.
A perfect place for a starting family! Prices start at $1,200 a month.

Parkview Lofts
2nd floor 1-bedroom apartment with 1 bathroom. Coin-operated washers and dryers in the basement. Newly installed fridge and stove. Parking available for an extra charge. Rents start at $800.

Central Peak
Roomy 1-bedroom rent $750- $775. Surveillance cameras, brand-new elevator, and laundry facilities on each floor... 1 Block from Great Miles.

To learn more about how to post your Edmont rental, please visit our website at, call us at 337-309-4422, or fax your questions to 337-309-4423.

46. What is Ms. Chase most concerned about?
47. Why is Ms. Chase moving?
48. What housing complex will Ms. Chase most likely be interested in?
49. What is NOT implied about the housing at Grand Washington?
50. What is not mentioned as a method of contacting Edmont Apartments?
Questions 51 - 55:

Reading text 1:

July 16, 20--

Customer Service Office
National Bank of Augusta
1398 State Street
Augusta, MD

Dear Customer Service Office,

I am a new customer at your bank. I opened an account with you last month, and I have recently received my first monthly statement. I find that there is a service charge on three of the checks that I wrote. I understood that this account had free checking, so I was surprised to see this charge. Perhaps it is a mistake. I am enclosing a copy of the statement. Please clarify this matter for me.
Thank you.


Marvin Gardner.

Reading text 2:

August 3, 20--

Marvin Gardner
145 Merrywood Lane
Augusta, MD

Dear Mr. Gardner,

We recently received your letter asking about charges to your account. While it is true that your account has free checking, some restrictions apply. You may write five checks a month free of charge. After that you must maintain a minimum average balance of $600 in your account in order to continue with free checking. Since your average account balance last month was only $435, you were entitled to only five free checks. A service charge was applied to the checks you wrote beyond that minimum. I hope this explanation is satisfactory to you.

Let me take this opportunity to make sure that you are aware of other services you can get with your account. You can arrange to have your monthly utility bills deducted from your account. You are also eligible to borrow small amounts of money from the bank at a low interest rate. If you are interested in these or an other services, please visit us at the bank, and an officer will be happy to explain all the details to you. Thanks you for being a National Bank of August customer.


Eloise Lockwood
Customer Service Officer

51. Why did Mr. Gardner write this letter?
52. When did he open an account at the National Bank of Augusta?
53. How many checks did he write last month?
54. The word "restrictions" of the second letter is closest in meaning to
55. The word "deducted" of the second letter is closest in meaning to
Questions 56 - 60:

Reading text 1:

Desmond-Hilbert Community College
Canter, Connecticut

Are you interested in enhancing your skills to increase your employability and competitiveness in the job market? The Desmond-Hilbert Community College is now offering courses for both employed and unemployed individuals interested in obtaining certifications or improving their skill sets.

The program offerings include certification in real estate brokering, automobile safety, and computers. In addition, we have two new certification courses this semester in basic nursing and building inspection.

If you would like more information, please visit our Web site at An online form is available for those who would like to enroll for the upcoming school term. Once you submit the form, we will respond within 48 hours. You may also enroll at the registrar's office. Deadline for enrollment is August 12. Enrollment beyond the deadline is at the discretion of the instructor.

Reading text 2:

Course Schedule for Fall Term August 24 to December 21

Desmond-Hilbert Community College

Real Estate Brokering Mon and Wed, 9 A.M. - 4 P.M. with a 1-hour lunch break Ms. Wendy Dufresne
Automobile Safety Tues and Thurs, 9 A.M. - 12 noon Mr. Harold Singh
Building Inspection Mon and Fri, 9 A.M. - 11 A.M. Mr. Ted Angelotti
Computers and Tablets Tues and Thurs, 2 P.M. - 4 P.M. Ms. Sandy Packard
Basic Nursing Mon to Fri, 8 A.M. - 5 P.M. with a 1-hour lunch break Mr. Paul Leong

Information on payment of tuition and fees will be provided via e-mail if you register using the online form.

Reading text 3:

To: Joel Partido
From: Gail Bowe
Subject: Registration
Date: August 9

Dear Mr. Partido,

This is to confirm that we have received your registration form. Your tuition and fees total $2,200. The enrollment process will be complete once you have submitted your payment.

You indicated that the firm you work for will pay for your training. The amount may be transmitted to the following account: Oak Valley Bank, Account No. 3811245-67-9811. Your employer may also pay by credit card through our Web site.

Once your payment has been received, you will be issued a receipt via e-mail. Print it out and bring it on the first day of class. Please be reminded that the course you enrolled in has full daytime sessions every day except Saturday and Sunday. If you have any questions, you may reach me by e-mail. Thank you.


Gail Bowe

56. What is the announcement mainly about?
57. In the announcement, the word "discretion" is closest in meaning to
58. Which instructor is teaching a new course?
59. Based on the e-mail, what is true about Mr. Partido?
60. What class did Mr. Partido most likely enroll in?
Questions 61 - 65:

Reading text 1:

Heathcliffe Sports Center
Annual General Meeting

Date: June 25th
Time: 7 p.m.
Location: 2nd floor conference room

1. Annual report
2. Resurfacing of tennis courts? - choose a contractor
3. Broken windows on first floor? - how to punish offenders and how to prevent more breakages
4. New policy on equipment rental
5. Membership cards
Any other business
To be followed by tea and coffee in the staff training room. All welcome.

Reading text 2:

To: Jennifer Martin, Sports Equipment Manager
From: Clive Wilbur, Management Committee Chairperson
Re: June 25th Annual General meeting
I know that you will be unable to attend this year's meeting on the 25th, so I am sending you the agenda now. Please take a look at it before the meeting and give me your opinion on the items.

We have decided to resurface the tennis courts and need to choose from three contractors. I will send you their price lists and a voting form later. Everyone at the meeting will have a chance to vote. As you know, we have suffered a lot of broken windows recently. I would appreciate it if you could fax me your ideas on how to deal with this problem. The fourth item on the agenda refers to renting equipment. We will limit rentals to one hour on weekends and two hours during the week. Only members will be able to rent equipment on weekends. This brings us to the next item: all members will be required to show their membership card in order to use the sports center at a discounted price.

Please send me your thoughts as soon as possible, and I will talk to you in person when you get back from your vacation.

61. How often does Heathcliffe Sports Center hold a general meeting?
62. How will the center choose someone to repair the tennis courts?
63. Why will Jennifer Martin be unable to attend the meeting?
64. Which of the following statements about rentals is correct?
65. What problem has the sports center been having?
Questions 66 - 70:

Reading text 1:

HMG Computer Innovation Conference
Lauren Hunt
Watson and Rye Media
125 Dobson Ave.
Atlanta, GA 54897

Dear Ms. Hunt,

I am pleased to inform you that the eighth annual Computer Innovation Conference will take place from July 22-23 at the Henderson Hotel in Park County, Colorado. This year, we expect to receive as many participants as in previous years: over 3,000 computer specialists from all over the world, including some of the most highly respected individuals in the field. As always, it is our sincerest hope that Watson and Rye Media will participate in the Publisher's Showcase for displaying your latest electronic publishing products, including journals, software, and any other relevant materials.

The exquisite Boulder Room, which will be set up with tables, shelves, electronic equipment and Internet access, will be available for you to display multi-media products. The adjoining Silver Springs Room will be reserved for showcasing printed media, like books and magazines.

If you would like to reserve a space to set up a display, please fill out the registration form enclosed with this letter. Please remember to indicate which room you would like to reserve, and the times that you would like to reserve it for. Also, I should inform you that, due to problems we had last year, all fees must be paid at the time of registration. You should submit everything by June 15th. If you have any questions, please feel free to call me at 514-698-9874, or email me at


Thomas Orson
Conference Organizer

Reading text 2:

From: Lauren Hunt (
To: Thomas Orson (
Date: Tuesday, June 8
Subject: Exhibits for HMG Conference

Dear Mr. Orson,

I was very excited to receive your invitation to attend the HMG Computer Innovation Conference. Before I submit the application and fee, however, I would like to ask you an important question about the rules for setting up an exhibit. Since our company handles both electronic and print media products, we would prefer to display our product lines together. Is there any possibility that we would be able to set up both of our exhibits in the Boulder Room?

Thank you so much for your time. I look forward to hearing from you soon.

Lauren Hunt

66. Why did Mr. Orson write the letter to Ms. Hunt?
67. In the letter the word "exquisite" in paragraph 2 is closest in meaning to
68. How is the registration process this year different from previous years?
69. What does Ms. Hunt indicate in her e-mail to Mr. Orson?
70. What can be assumed about Ms. Hunt?

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