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Questions 1 - 3:

Reading text:

To: Employees

From: Dax Shepard

Date: Tue. 12. June 2007 14:58:23

This message is being posted to all employees. First of all, I'm pleased to announce that Dale Spencer was appointed as the district manager.

As you know, it's fairly common for our employees to receive positive feedback from coworkers, but Dale's case is _____(1)

For the past few weeks, we have received many letters from customers expressing their _____(2).

They often said that Dale is exceptionally patient, courteous and quick to respond to special requests from his customers.

This sort of commitment indicates that Dale puts customer _____(3) before anything else.

1. (1)
2. (2)
3. (3)
Questions 4 - 7:

Reading text:

Important Announcement

Beaumont Hall announces with _____(1) that the August 17 concert featuring the pianist Sophia Kaminsky has been canceled. Ms. Kaminsky has suddenly taken ill, and organizers have deemed it best to _____(2) the event until further notice. If you purchased your ticket using cash, you will receive an immediate refund. On the other hand, those who paid for tickets with a credit card will not get a _____(3) refund. This is due to card processing regulations.

In addition to being fully refunded, everyone who purchased a ticket will receive a 20 percent discount when they make a future reservation. _____(4). Hopefully, the discount makes up for the inconvenience. Please accept our sincerest apologies.

4. (1)
5. (2)
6. (3)
7. (4)
Questions 8 - 10:

Reading text:

To: Margaret Berdan

From: Spring Flower Hotel Management

Subject: Your reservation

Dear Ms. Berdan,

Thank you for making a reservation at the Spring Flower Hotel for the nights of May 11-14. We suggest that you call the hotel _____(1) your reservation 24 hours in advance.

Payment in full is required at the time you check _____(2), before we can give you your room key.

Remember, your status as a guest at the Spring Flower Hotel _____(3) you to unlimited use of the hotel fitness room and swimming pool.

We look forward to seeing you.


The Spring Flower Hotel Management Office

8. (1)
9. (2)
10. (3)
Questions 11 - 14:

Reading text:

Claire Staley
874 Country Lane
Stillwater, OK 74074

Dear Ms. Staley,

Best Link Telecom recently upgraded its network and is offering high-speed Internet in your area. We began delivering service _____(1) July 17.

Best Link _____(2) fast and reliable service for the lowest cost. We promise to match the price of any competitor charging less than us.

As our customer, you may use our online storage services for free. Whether you're downloading videos and photos or sharing your work, you'll be able to get it done in less time than ever. _____(3).

And those already using our telephone service can get a discount of 20 percent by upgrading to a high-speed Internet package. The reduced rates will be reflected in your _____(4) for the following month.

Please call 555-1573 during regular business hours to arrange an installation appointment.

Yours truly,

George Hyde
Best Link Telecom Sales

11. (1)
12. (2)
13. (3)
14. (4)


Questions 15 - 18:

Reading text:

Proposal for funding of new communications studio at Weston College in Burmingham, Alabama

Background: Weston College has offered matriculating students as well as statewide high school students opportunities to gain the knowledge and skills necessary to become successful in a variety of disciplines within the mass communications field for 20 years. With a small communications program of 100 students, Weston is able to provide students with one-on-one attention and instill program participants with a wide spectrum of educational facilities in order to promote a well-rounded student population. The private college receives less than 5% of its annual income from public funds and mostly relies on private endowments for scholarship and facilities.

Proposal Project: The mass communications department, by request of the students, has decided to create a local television station which would provide community members an outlet for public service announcements, calendars and promotion of non-commercial, not-for-profit events. The station would be entirely student-run with the exception of school advisors and mentors.

Needs: To maintain a competitive status within the educational community. Weston College must keep up with technological advancements made in the communications industry. In order to continue to draw in top achieving students, the school should be able to continually provide students with all the educational facilities larger universities are offering without increasing matriculation costs.

Donor Benefits: The Weston College production studio will honor the program's top donors by using their name on the building and they will be recognized during a ribbon cutting ceremony at the time of the studio's grand opening. Other donors will be recognized publicly when the station is up and running.

15. Why does the college want to build this facility?
16. How will donations from individuals be used?
17. What will the college do to thank the highest donors?
18. Who made the proposal for the new center?
Questions 19 - 20:

Reading text:

18 Pine Hill Rd.
Mulberry, Michael

22 October 2007

Dear Mr. Johnson,

We received your request to change the dates of your reservation at the Glenwood Resort from April 15-22 to June 20-28. Unfortunately, I have checked the database and there are no rooms available for those dates. I sincerely apologize that we can not accommodate your request; unfortunately June, July, and August are our busiest months because we offer special summer discounts. I understand that your company is relocating you to London in July and therefore you can't make a reservation for any other date. I would like to mention, however, that Phillip D. Humboldt, the owner of Glenwood Resort, recently opened another luxury resort, Woodshire Retreat, just thirty minutes outside of Mulberry. If you would like to make a reservation at this resort, the number is 1-800-238-948. Or you can make a reservation online at


Richard Kent
Customer Services

19. What is the purpose of this letter?
20. What did Mr. Humboldt achieve recently?
Questions 21 - 23:

Reading text:


This is a notice to everyone at GlobalFerm that the cafeteria on the sixth floor of the Superion Building will be inaccessible to employees effective May 27. -[1]-. We are pleased to inform all staff, however, that the cafeteria will be renovated and converted into a Servex Modern dining establishment with an array of new food offerings. It is our hope that this cafeteria makeover will reflect the suggestions indicated in our recent survey. -[2]-. Therefore, vegetarian, vegan, and gluten-free items will also be available daily for those with dietary restrictions. Log on to the GlobalFerm intranet and click "Servex Modern" under the "Employee Benefits" tab to have a look at cafeteria menus for both breakfast and lunch. They will be updated weekly for your convenience. We are also excited to announce that seating at the Servex Modern cafeteria will be expanded to 550 seats. -[3]-. This will include ample provision for people with disabilities. We apologize for any inconveniences during this renovation period, but we are sure you will appreciate all the changes. -[4]-.

21. What is the purpose of the notice?
22. Where can employees check food options?
23. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "We agree with you that it is necessary to offer a variety of meal options to suit everyone."
Questions 24 - 25:

Reading text:

Used Computer For Sale

Pentium 4 - only 3 years old

. Includes 19-inch LCD monitor, 40X CD/DVD combination drive, 256 MB of memory, and a 40-GB hard drive.
. Comes with a color printer-scanner combo, surround sound speakers, and a super-fast wireless Internet connection.
. Can be yours for only $350. Call Steve at 568-1974 (after 6:00 p.m.) or at 574-4791 (from 9:00 a.m. - 5:00 p.m.).

24. How old is the computer?
25. What is offered with the computer?
Questions 26 - 27:

Reading text:

Seattle Library Networking Cards!

The office of Activities & Program is pleased to announce that we have partnered with Print Digital Plus to offer you custom Library Networking Cards. To order your personal set of cards, please visit: New Seattle Library users that enrolled in a membership after January 2008 will have their information uploaded by the second week of March. If you need networking cards before then, please contact Print Digital Plus to place a separate order. Their contact information is provided at the end of this memorandum.

Orders can be placed in quantities of 100 ($50.00), 250 ($60.00), and 500 ($75.00). All card orders will be shipped to the Office of Activities and Programs in 160 Thorndike Hall. You will be contacted for pick-up via e-mail once your order has arrived.

Should you have any questions about this product, please do not hesitate to contact Print Digital Plus at 631-738-8100.

26. According to the memorandum, what is true about the service?
27. How can a library member order a networking card?
Questions 28 - 29:

Reading text:

Job Opening at Law Office

The offices of Chang and Brown are currently seeking a full-time secretary for an executive. This person will be responsible for scheduling and assisting one of our partners.

Primary responsibilities include:
- Arranging and scheduling appointments 
- Taking messages, answering calls and forwarding responses 
- Typing and filing legal documents 
- Making travel and hotel arrangements

The ideal candidate should have experience working in a law office and a current secretarial certificate. Other requirements include knowledge of word processing and other applicable office programs, and strong communication and interpersonal skills. The chosen applicant will receive a competitive salary, along with partial medical coverage and a generous expense account. 

Applications for the position should be sent to the following contact:
Mr. Rajiv Masilimony, Human Resources Manager 
Chang, Brown and Associates
800 Thompson Road
Singapore, 1129 
Fax: 555-1193 

The deadline for application is May 31.

28. What position is being advertised?
29. What is NOT listed as a job benefit offered by the company?
Questions 30 - 33: refer to the following advertisement.

Reading text:

Managers Wanted

Speedcare is currently looking for qualified managers to work in several retail stores in the East Asian market. We have been dedicated to selling our great-quality clothing to our customers at the lowest possible prices since its inception a decade ago. The prospective candidates will possess outstanding communication, supervisory and public relation skills.

We are widely known as the leading company in providing on the job training and offering supportive work environment to our employees. Successful candidates will be responsible for organizing all hiring, training new employees and evaluating their job performance.

Employee Benefits

  • paid vacation and maternal leave
  • health, life, medical and dental insurance coverage
  • a good retirement plan
  • competitive bonus and incentive systems
  • complimentary education and training support
  • five workdays a week, Saturday and Sunday off

30. How long has Speedcare been in business?
31. What kind of business is Speedcare in?
32. Speedcare is the best in its industry for which of the following?
33. What is NOT true about employment benefits?
Questions 34 - 37:

Reading text:

July 8

Matty Romano
3718 Sunrise Road
Las Vegas, NV 89109

Dear Mr. Romano,

Congratulations! Your application for doing volunteer work at the Evergreen Children’s Hospital was received, and you are being given a position in our daycare program. However, before you can begin, you have to provide some additional documents for security issues.

You are required to provide a medical record for the last 5 years (this can be retrieved from your personal doctor) and a letter from your school verifying that you are currently attending classes there. This volunteer opportunity is only available to college students, so it is crucial that you send us this document. —[1]—. The required documents are to be mailed directly to the Evergreen social work office. —[2]—. The documents need to be original and hard copies. Please submit them by no later than July 15.

Per your request, I have enclosed this year’s volunteer program schedule. —[3]—. Once we have finished reviewing your documents, we will send you a text message with a link to a Web page where you should make an account so that you can check your daily volunteering schedule online. —[4]—.

If you have any inquiries regarding these, please do not hesitate to contact me.

Judy Cruz
Evergreen Children’s Hospital Volunteer Program Coordinator

34. Who most likely is Mr. Romano?
35. What is Mr. Romano required to do within a week?
36. What was sent with the letter?
37. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? “The address is posted on our Web site.”
Questions 38 - 41: refer to the following advertisement.

Reading text:

Managers Wanted

Speedcare is currently looking for qualified managers to work in several retail stores in the East Asian market. We have been dedicated to selling our great-quality clothing to our customers at the lowest possible prices since its inception a decade ago. The prospective candidates will possess outstanding communication, supervisory and public relation skills.

We are widely known as the leading company in providing on the job training and offering supportive work environment to our employees. Successful candidates will be responsible for organizing all hiring, training new employees and evaluating their job performance.

Employee Benefits

  • paid vacation and maternal leave
  • health, life, medical and dental insurance coverage
  • a good retirement plan
  • competitive bonus and incentive systems
  • complimentary education and training support
  • five workdays a week, Saturday and Sunday off

38. How long has Speedcare been in business?
39. What kind of business is Speedcare in?
40. Speedcare is the best in its industry for which of the following?
41. What is NOT true about employment benefits?
Questions 42 - 45:

Reading text:

TO Carolyn Shah (
FROM Edwin Lewis (
SUBJECT Publication information
DATE July 19

Dear Ms. Shah,

I am pleased to tell you that Casper Publishing has come out with an important title that I think QRC Bookstore will be interested in selling. -[1]-.

The 10th edition of Economics for Business has been completed and contains revised multimedia content and new exercises in DVD format. We have one version for students and another for teachers. The students' version is packaged for affordability, while the teachers' version features several premium extras, such as preloaded presentation. -[2]-. Seeing as QRC Bookstore mainly sells university textbooks, it would make perfect sense for your shop to carry both versions of this publication or any of the other new titles in our catalog. -[3]-.

If you are interested in ordering, download the form on our Web site at and send it to us by post. -[4]-. For any further information, feel free to respond to this e-mail or contact me directly at 555-3044.

Best Regards,

Edwin Lewis

42. Why was the e-mail written?
43. What is implied about QRC Bookstore?
44. How can Ms. Shah place a product order?
45. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "These may be used in the classroom along with the extensive lesson plans found in each chapter."


Questions 46 - 50:

Reading text 1:

Health Note March

The Truth About Supplements? (continued from page 19)
So, ideally, maintaining a varied diet is enough to satisfy the nutritional requirements of adults aged 65 and older. However, some seniors may find this difficult to do, as they lack time and find preparing nutritious meals to be too challenging. In such cases, many doctors agree that taking vitamins and other supplements may be helpful. Even so, physicians believe that these supplements should be carefully regulated so as not to cause unintended harm. According to a controlled study1 by the Research Institute for Aging, some vitamins and minerals can be toxic when ingested in large amounts. For this reason, getting the advice of a trusted and qualified physician before beginning a vitamin regimen is recommended.

1-Health Note was granted advance access to the study, which will soon be available for publication.

*For permission to reprint this article, please write to Charges apply for publication of the complete article or 500 words or more. Excerpts with fewer words can be reprinted for free, but must be attributed to Health Note.

Reading text 2:

To: Ernst Hopson
From: Gayle Brenner
Subject: Permission to reprint
Date: April 12
Attachment: Reprint request form

Dear Mr. Hopson,

We received your e-mail inquiring about reprinting an article excerpt from the March issue of Health Note. I am providing you with a form, which must be filled out completely and sent back to us. Essentially, you will be asked to cite which parts of the article you would like to reprint in your magazine and state the purpose of your request.

You may return the completed document to us by e-mail. Requests made before the 15th of the month will receive a response by the end of that month. And requests made after that date will receive a response at the beginning of the following month. Approval for reprinting is given by the magazine on a case-to-case basis.

Thank you, and we hope to hear from you soon.


Gayle Brenner

Reading text 3:


Date: April 27

Name of Applicant: Ernst Hopson
Address: 1219 Lee Gardens, Arlington, VA 22201
E-mail address:
Telephone No.: 555-4189

Name of Magazine: Psychology Guide
(Please provide a link if your magazine is an online publication.)
Link: Not operational

Title of Article: "The Truth About Supplements?"
Publication the article appeared in: Health Note
Issue: March

Which parts of the article do you wish to reprint in your magazine?
I would like to print a portion of the article (200 words) found in the second paragraph of page 5.

What is your purpose for reprinting the article? Psychology Guide will be devoting an entire upcoming issue to the mental health of seniors. Your article mentioned various supplements that help with alertness, and we would like to reprint that paragraph as a short article in the issue.

If my application is approved, I will give appropriate credit to Health Note.

☑ I agree to the above.

46. What is the article mainly about?
47. What does the e-mail suggest about Health Note?
48. What is true about Psychology Guide?
49. What is indicated about Mr. Hopson's request?
50. When will Mr. Hopson receive a response?
Questions 51 - 55:

Reading text 1:

July 16, 20--

Customer Service Office
National Bank of Augusta
1398 State Street
Augusta, MD

Dear Customer Service Office,

I am a new customer at your bank. I opened an account with you last month, and I have recently received my first monthly statement. I find that there is a service charge on three of the checks that I wrote. I understood that this account had free checking, so I was surprised to see this charge. Perhaps it is a mistake. I am enclosing a copy of the statement. Please clarify this matter for me.
Thank you.


Marvin Gardner.

Reading text 2:

August 3, 20--

Marvin Gardner
145 Merrywood Lane
Augusta, MD

Dear Mr. Gardner,

We recently received your letter asking about charges to your account. While it is true that your account has free checking, some restrictions apply. You may write five checks a month free of charge. After that you must maintain a minimum average balance of $600 in your account in order to continue with free checking. Since your average account balance last month was only $435, you were entitled to only five free checks. A service charge was applied to the checks you wrote beyond that minimum. I hope this explanation is satisfactory to you.

Let me take this opportunity to make sure that you are aware of other services you can get with your account. You can arrange to have your monthly utility bills deducted from your account. You are also eligible to borrow small amounts of money from the bank at a low interest rate. If you are interested in these or an other services, please visit us at the bank, and an officer will be happy to explain all the details to you. Thanks you for being a National Bank of August customer.


Eloise Lockwood
Customer Service Officer

51. Why did Mr. Gardner write this letter?
52. When did he open an account at the National Bank of Augusta?
53. How many checks did he write last month?
54. The word "restrictions" of the second letter is closest in meaning to
55. The word "deducted" of the second letter is closest in meaning to
Questions 56 - 60:

Reading text 1:

To: Marjorie Morgan
From: Bill Smithers
Subject: Recruiting


We need to start looking at recruiting some new staff members over the summer. Our company had gotten lots of new contracts recently. We have abundant work and need to take on two or three new employees to help with it. We should advertise the positions as entry-level with room for promotion. We should choose the job candidates carefully as I don't want to have to end up firing anyone who turns out to be a bad match. I would like the new staff members to start work by June 10. Therefore, we should ask interested candidates to submit their applications before the end of April so that we can start interviewing in early May. Please come up with a recruiting plan and let me know. Thanks.


Reading text 2:

To: Bill Smithers
From: Marjorie Morgan
Subject: Re: Recruiting
Attachment: ad draft


Here is my plan for recruiting new staff members for this summer. I will place ads in our local newspapers, in two major national papers, and on the major websites by April 1. The deadline for submission of applications will be April 30. We will start interviews on May 8. In the ads I will carefully outline the qualifications we are looking for. I am attaching a draft of the ad. Please look it over and send me your comments. I want to make sure it contains all the details you want.


56. Why does Mr. Smithers need to hire new staff members?
57. What does Mr. Smithers ask Ms. Morgan to do?
58. What will happen by April 30?
59. The word "candidates" of the first e-mail is closest in meaning to
60. The word "qualifications" of the second e-mail is closest in meaning to
Questions 61 - 65:

Reading text 1:

Segovia Paints

Here are some of our featured brands that are currently on sale:

Vibra waterproof paint
• Regularly priced at $24 per gallon
• Retain their color for long periods even under severe weather conditions
Get 50 percent off pastel red and ivory when you buy at least two gallons

Densen metallic paint
• Regularly priced at $34 per gallon
• Specially formulated to give off a deep and luxurious shine (indoor use only)
• Get 25 percent off dark pink, cobalt blue*, amber yellow*, and emerald green

Fulmax blended paint
• Regularly priced at $30 per gallon
• Made with our computerized paint-mixing machine
• Get 25 percent off any blend of two or more colors

Alpha basic paint
• Regularly priced at $18 per gallon
• Eco-friendly and adheres to most surfaces
• Get 30 percent off cool gray*, warm gray, and steel gray

*Color unavailable in other brands

Need more help? Stop by one of our locations:

2490 Taylor Street
Conway, AR 72034
(Open Mon. — Sat.)
405 Knoxville Avenue
Russellville, AR 72801
(Open Mon. — Fri.)
107 Division Street
Morrilton, AR 72110
(Open Mon. — Fri.)

Our team is always ready to assist you! All special offers on this flyer are available until April 30 only.

Reading text 2:

Order No.: 12798-130524
Name: Samantha Eggers
E-mail address:
Date: April 28

Please provide all the details about the problem you experienced, and we will answer you within 24 hours.

I recently ordered some paint on promotion from your store, but it seems that the wrong paint color was delivered. I got cobalt blue instead of warm gray. Perhaps one of your attendants confused the two since they have some similarities in their packaging. Could you look into this and take whatever actions are necessary? If possible, I'd like to return the wrong item and have the correct one sent to me without any additional charges for shipping. Thank you.

Reading text 3:

Do not patronize this store!
Review posted on May 9 by S. Eggers

This is a review for Segovia Paints. Somehow, they mixed up my order and sent me the wrong item. When I contacted them about it, they didn't get back to me for a week! Since I needed the paint right away, I asked if they could send me the correct one using expedited delivery, but they refused to cover the cost. After wasting more time arguing back and forth, I decided to drive to their store on a weekend and speak to a manager in person. I was able to get the paint I wanted, and a partial refund, but the whole experience left me feeling completely dissatisfied. I do not recommend this store!

61. What is stated about Segovia's Paint products?
62. What is stated about Vibra paint?
63. What brand did Ms. Eggers most likely receive initially?
64. In the review, the phrase "get back to" is closest in meaning to
65. What is suggested about Ms. Eggers?
Questions 66 - 70:

Reading text 1:


Please be informed that subway maintenance work will commence at Ratner, Sofner, and Hambrick stations on Monday, August 15. Repairs are expected to continue for two weeks until August 28. The crews' working hours are between 7 A.M. and 6 P.M. There will be some noise in the vicinity, but workers will attempt to keep disturbances to a minimum. During this period, service at these stations will be suspended to facilitate the work. For the convenience of commuters who use these stops, the Wymore Public Transportation Office will be providing alternative transport. For more information, please visit its Web site at We apologize for any inconvenience this may cause but are sure the renovations to the aging stations' facilities will be appreciated once complete.

Reading text 2:

Wymore Public Transportation Office

Home | About us | Online services | Annoucements | Contact


Date of Issue: August 5


As announced earlier this week, repairs will be conducted at the Ratner, Sofner, and Hambrick subway stations beginning on August 15. For your convenience, buses will be serving the following routes from 5:30 A.M. to midnight:

• Ratner to and from Sofner: Bus 23
• Ratner to and from Hambrick: Bus 24
• Sofner to and from Hambrick: Bus 25
• Ratner to and from Grand Central: Bus 26

These bus routes are temporary and will be available only until the day after the maintenance work is completed. Click on "buses" above in the drop-down menu under "Online Services" to find maps that show the exact locations of bus stops at all the affected stations. For more information, call 555-1001 during office hours.

Reading text 3:

From: Jill Addis (555-2737)
To: Nick Lieb (555-0320)

Received: August 16, 3:35 P.M.

Mr. Lieb, I've made lunch reservations at Di Paolo's Italian restaurant for l:00 P.M. When you meet me, we can go over the Cross Media contract together. I sent you the restaurant's address earlier. It's right across the street from Grand Central station, so I suggest using public transportation to get there. You'll have to take one of the temporary buses as Ratner is the station closest to you, though. You can visit the transportation office's Web site to find out which bus to take. Anyway, see you on Thursday!

66. According to the notice, what is true about the maintenance on the subway stations?
67. What is indicated on the Web page?
68. When will the temporary bus service end?
69. Which bus will Mr. Lieb most likely take?
70. What is suggested about Mr. Lieb?

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