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Questions 1 - 4:

Reading text:

To: All staff
From: Louise Nixon, Director of operations
Subject: VIP event
Date: September 6

We have confirmed a booking for over 200 guests from September 27 to 30. Many of _____(1) are important people from respected organizations who anticipate a high level of service from us.

They will be our only guests over the entire four-day period. For privacy reasons, you are expected to cooperate with requests from their security personnel and _____(2) from discussing the event outside the hotel.

_____(3). We've also agreed that guests will be allowed complimentary use of the spa, gym, and business center. _____(4), they should be billed if they order room service or make long-distance calls.

1. (1)
2. (2)
3. (3)
4. (4)
Questions 5 - 8:

Reading text:

June 21

Magnum Insurance
337 Deerborne Avenue
Banff, Alberta, T2N 4S5

Dear Mr. Clayburn,

This letter is to inform you that we have received your insurance claim for hail damage to your home, and we are _____(1) processing it. As you know, the powerful storm last week affected the entire city. As a result, an overwhelming number of homeowners _____(2) assistance. Nevertheless, we are working as speedily as we can to handle these applications.

An adjustor can inspect your property in a few days. _____(3). You can speed up the process by presenting documentary evidence ahead of time. Still, it may take some weeks to complete all the necessary forms and prepare a compensation _____(4). We hope you understand. The funds you'll need to carry out the necessary repairs will be transmitted to you as quickly as possible.

Thank you for your cooperation.

Judith Underwood
Claims coordinator

5. (1)
6. (2)
7. (3)
8. (4)
Questions 9 - 12:

Reading text:

2015 Geneva Summer Career Fair

Do not miss this career fair! The 2015 Geneva Summer Career Fair is scheduled for July 8, 2015, from 10 A.M. to 5 P.M., at the Co-op Expo Hall.

Participation in the 2015 Geneva Summer Career Fair _____(1) a great opportunity to connect and network with renowned organizations. At this year’s fair, visitors can learn about the _____(2) trends in the job market for the IT industry as we have the most IT companies participating in the history of the fair.

_____(3). For those who want to avoid the general admission wait time, there will also be reserved entry tickets available for $5. However, as these tickets can only be acquired through an online _____(4), make sure to register in advance to get your admission directly without waiting.

9. (1)
10. (2)
11. (3)
12. (4)
Questions 13 - 16:

Reading text:

ONTARIO – The World IT Expo will be held at the Central Research Institute for Mechanical Engineering for three days starting on October 12. _____(1).

One of the appreciable differences between this year’s expo and the previous one is the onsite _____(2) of the latest humanoid robots. Attendees will actually be able to watch humanoid robots operating.

_____(3), this year’s expo will also have 200 more attendees than the last one because all the tickets for the last expo were sold out in just two hours, leaving the majority of people without access to the expo and discontent about its lack of capacity.

Tickets for this year’s expo are available for $20 each at Admission will be permitted only upon _____(4) of a valid ticket at the entrance.

13. (1)
14. (2)
15. (3)
16. (4)


Questions 17 - 19:

Reading text:

Line Two Reopens

Urbania's subway line number two opened again for full service on Tuesday. An electrical malfunction caused a blackout in three of the line's stations over the weekend. Operator of the line, Cobain Transport, closed the line on Saturday morning to repair the problem. Cobain's public relations officer, Courtney Smith, stated that engineers were able to make repairs and restore power to all the stations. However, electricians were not able to determine what caused the malfunction in the first place. Smith said that one possibility is water leakage damaging some of the system's power circuits. Engineers and electrical experts will continue to monitor the electrical system, but do not expect that there will be any further problem. On behalf of Cobain Transport, Smith apologized for any inconvenience caused by the closure.

17. When did the subway resume regular service?
18. According to the article, what possibly caused the electrical problem?
19. Who does Courtney Smith work for?
Questions 20 - 22:

Reading text:

From: Poturalic, Nerina []
Sent: Thu 1/24/2008 4:31 PM
To: Our mailing list
Subject: Speech Modification Private Tutoring

Cartus, a leading provider of speech training, is urgently seeking a speech trainer to assist one of our customers who has recently moved to Manhattan.

As a Cartus speech trainer, you should have at least two years' experience teaching private students. An advanced degree in Applied Linguistics, MA TESOL, or a related field is preferred.

If hired, you will work as an independent contractor on an as-needed basis and according to your availability. There is no minimum number of hours you must work, but we expect our trainers to work with the customer to accommodate his/her needs, both linguistically and logistically. You will be paid an hourly rate of $ 40-45 for teaching as well as be provided reimbursement for transportation and materials.

We are willing to negotiate a schedule according to your availability. Please send a cover letter, résumé, and your preferred work schedule to the e-mail address provided. Only successful candidates will be contacted.

Thank you,

Nerina Poturalic
Language Projects Intern
20 N. Wacker Drive, Chicago, IL 60606

20. What kind of job is offered in the advertisement?
21. What is NOT stated about the work if one is hired?
22. What does the compensation NOT include?
Questions 23 - 24:

Reading text:

Gary Perkins [1:25 P.M.]
Allie, when is your vacation to Cancun? Will you still be out of town on the 18th?


Allie Chen [1:27 P.M.]
Yes, I'll be gone for four days from the 16th to the 19th. Is something the matter?


Gary Perkins [1:28 P.M.]
We have a speaker coming to give a lecture here on the 18th, and I'm checking to see who can help out given that it's a Sunday.


Gary Perkins [1:29 P.M.]
So far, I've already recruited enough volunteers to handle the banquet and the decorations. I'll be picking up the speaker myself, so we just need people to help set up the stage.


Allie Chen [1:29 P.M.]
I see. I'm sorry I can't lend a hand.


Gary Perkins [1:31 P.M.]
No worries. There are still plenty of people I can ask. Someone's bound to be free.


Allie Chen [1:34 P.M.]
If I remember correctly, Ms. Farley should be back from her vacation on the 13th.


Gary Perkins [1:35 P.M.]
Is that so? I'll message her later. Thanks, Allie.

23. At 1:31 P.M., what does Mr. Perkins mean when he writes, "No worries"?
24. What is suggested about Ms. Farley?
Questions 25 - 26:

Reading text:

Ever dream about being a world-famous singer? Here's your chance! One Music, Inc. is holding auditions for male and female singers aged twenty-one and up. You could be chosen for a recording contract with our record label! All musical styles are welcome. Auditions will be held on Saturday and Sunday from 2:00 p.m. - 4:00 p.m. at One Music studios in Miami, Florida. The winning contestant will win a recording contract with our company and the possibility to go on a world tour with some of our most famous musicians. So make your dreams a reality. Come to One Music studios for your audition this weekend!

25. To whom is this notice addressed?
26. Who may participate in the auditions?
Questions 27 - 29:

Reading text:

To: All employees
From: Tylor Johns
Date: May 20
Subject: Parking lot

This is an announcement that the management has approved a plan to repave the employee parking lot. The work will begin on June 1. During the work, employees are not allowed to use the parking lot. We strongly recommend taking public transportation. Employees can use a parking lot in the Commerce building for $100 a month. The work should be done by June 15.

Please accept our apologies for the inconvenience and thank for your cooperation.

Tylor Johns

Facilities Manager

27. What is the purpose of the memo?
28. How long will the construction take?
29. What inconvenience will employees face in June?
Questions 30 - 32:

Reading text:

Deloit Industries, a leading producer of construction equipment, plans to open another factory in 2007. The new factory will be built in Rayong, Thailand, where a number of other large-scale manufacturing companies are located.

The company's decision was criticized by many local officials, who claim that Deloit Industries plans to exploit local laborers. In the last decade, many companies have migrated to Thailand because the country's average wages are significantly less than those in North America and Europe. By operating in Thailand, companies are able to decrease their annual expenditures and increase profitability.

Unfortunately, these profits do not always benefit the local communities. According to a company spokesman, however, Deloit Industries will implement a couple of strategies that will benefit the local laborers and their families. Among these "positive plans" are providing health insurance for employees and their families, and giving academic scholarships to employees' children.

The company has implemented similar strategies for employees working at its mines in South Africa, processing plants in the Philippines, and packaging faciities in Brazil. In each place, the company has attempted to hire local workers and integrate itself into the local community. In July, the company hosted a charity event in Buenos Aires, Argentina, to raise money for local schools.

30. According to the article, why has Deloit Industries' decision been criticized?
31. What does Deloit Industries plan to do at the facility in Rayong?
32. What is NOT mentioned as another one of Deloit Industries' businesses?
Questions 33 - 36:

Reading text:

Opening Ceremony for New Research Wing

Countydale Hospital is proud to announce that construction on the new 20 million dollar research wing has been completed. To celebrate the occasion, the hospital has decided to hold a special ceremony on Saturday, May 14, at 4 pm. All hospital staff, patients, and city residents are welcome to attend. Below is a basic overview of the schedule of events:

4:00 p.m. - James Rosenthal, Director of Countydale Hospital, will give an introductory speech.

5:00 p.m. - Dr. Merriam Way will discuss the research work that will take place in the new wing.

6:00 p.m. - Gary Paulson Jr., President of Wilson Pharmaceuticals, will talk about his 15 million-dollar contribution to the new wing.

7:00 p.m. - The children of City Elementary School will sing a few songs.

7:30 p.m. - Dr. Steven Fellows, Countydale Chief of Surgery, will cut the ribbon and open the doors.

8:00 p.m. - Patients and staff will be invited to enjoy cake and refreshments in the reception area of the new Paulson Research Wing.

33. What happened to Countydale Hospital recently?
34. Which is NOT true about the ceremony?
35. What can be learned about Gary Paulson Jr. from the schedule?
36. Who will conduct the ribbon cutting ceremony?
Questions 37 - 39:

Reading text:

It is a must to contact us before returning the item(s). Items returned without our prior approval will not be processed.

30 Days Money Back Policy

Shipping, handling fee and insurance are NOT refundable in any way. Item must be returned to us within 30 days of your purchase. Returns are refunded through money order ONLY. If you choose other payment method, sorry, we CANNOT refund the item.

30 Days Warranty

All defective items will be replaced with brand new items for the first 30 days of your purchase. Buyer is responsible for the return shipping charge ONLY if the defect is the factory's fault or damaged during shipping. New item will be sent within 5-7 business days after receiving your returned item.

37. What should customers do before asking for a refund?
38. What is NOT true about the 30 Days Money Back Policy?
39. In which case is an item exchanged for a brand new item?
Questions 40 - 42:

Reading text:

To: Alexander MacDonald 
From: Fionnula O'Dell
Subject: Website design 

We are currently working on the content and design for our branch's website here in Dublin. I noticed the wonderful layout of your site for Glasgow and saw the name Evelyn Marlinton listed as the designer. Everything on your site seemed very functional, easy to use and attractive, and I'm interested in contacting Ms. Marlinton about working with our branch. I was wondering if you could give me her phone number or e-mail address so I can get in touch with her.

We do have some ideas for the website already, and I'd like to get her opinion on them. I will be visiting Glasgow on Thursday for the sales conference, so maybe we could schedule a brief meeting between the three of us. I'm sure any advice you might have for me would also be useful. Let me know when you might be available. And if you could forward me some information about Ms. Marlinton, I will contact her as well. 

Thanks for your help!

Fionnula O'Dell 

40. Why has the e-mail written?
41. Who is Evelyn Marlinton?
42. Where might Fionnula O'Dell meet with Alexander MacDonald?
Questions 43 - 45:

Reading text:

Travel and Hospitality Convention

The 10th annual North American Travel and Hospitality Convention will be held this year from April 5 to April 9. The Chateau Moraine Convention Center located in Banff, Alberta will play host to the convention and events this year. All those wishing to attend can register online before March 12 at On-site registration will also be available on the first day of the convention.

Early Registration:

Single: $110 Group: $100

On-site Registration:

Single: $130 Group: $120

*Group rates are per person and require at least six people registering together at the same time.

43. When is on-site registration available?
44. How much will a single visitor pay to register on March 1?
45. What restriction is placed on group rates?


Questions 46 - 50:

Reading text 1:

Autumn Leaf to Open Second Location in Buenos Aires
By Leonard Oldman

Autumn Leaf Hotels has announced plans to open a second branch in Buenos Aires' Liniers district. Autumn Leaf public relations director Angelo Suarez said that the new hotel will be more like a temporary apartment building for businesspeople visiting the city. "There is a lot of demand from visitors who need to stay in Buenos Aires for long periods of time but don't wish to spend a fortune on a full-service hotel," he said. He went on to say that the hotel will consist of large units with living areas as well as kitchens so that guests can prepare their own meals. Although the new hotel will not house a restaurant or offer room-service like the main branch in Monserrat, there will be a 24-hour café on the ground floor, housekeeping staff, and a concierge desk. The hotel open sometime in August, and prospective guests may make bookings or inquire about rates at

Reading text 2:

April 9

Leonard Oldman
World-Biz Magazine
Unit 542, Nelson Building, 432 W. 24th Street
New York City, NY 10013

Dear Mr. Oldman,

Thank you for writing the article about our hotel chain's expansion. We appreciate the publicity.

However, there were a couple of errors. The article mentioned that bookings for the new hotel can already be made on our Web site. We have been receiving inquiries from readers of your article about this, but unfortunately, your information isn't accurate. We will only start accepting reservations several weeks before our opening date, which hasn't been established yet. Your article specified the month the hotel would likely open, but we are actually planning for somewhat later than that.

I would be grateful if your publication printed corrections in an upcoming issue.

Sincerely yours,

Angelo Suarez
Public Relations Director, Autumn Leaf Hotels

Reading text 3:

TO: Angelo Suarez
FROM: Leonard Oldman
SUBJECT: Sincere apology
DATE: April 13

Dear Mr. Suarez,

I would like to apologize for the errors in the article I wrote. I must have misunderstood one of the people I interviewed at Autumn Leaf's main branch last month. I have spoken to my supervisor, and we will print a retraction in our next issue. Please review the draft I've attached with the corrected information.

Also, I would appreciate if you could let me know once the hotel's opening date has been settled as the magazine might send me there to review it.

Once again, I am sorry for the mistakes.


Leonard Oldman

46. According to the article, why is Autumn Leaf opening a new hotel?
47. What is indicated about Autumn Leaf's new hotel?
48. What does Mr. Suarez state about the article?
49. What is suggested about Mr. Oldman?
50. In the e-mail, the word "settled" is closest in meaning to
Questions 51 - 55: refer to the following letter and form.

Reading text 1:

Santos Office Cleaners
112 Main St.
Windsor, Ontario

December 15, 20--

Mr. James Harrison
17 Hartland Road
Windsor, Ontario

Dear Mr. Harrison,

We are very sorry that you have decided to cancel your cleaning service contract with us. In order to assure that we provide our customers with the best possible service, we always try to determine the reasons for contract cancellations. Please take a few minutes to fill out the enclosed form. This is for our information only; completing the form does not obligate you to buy any product or enter into any new agreement with our company. We appreciate your cooperation. If at any time in the future you decide to renew your contract with us, please don't hesitate to contact me.

Rosa Santos

Reading text 2:

Santos Office Cleaners
Customer Questionnaire

Date contract signed: March 23, 20--

Type of facility:
single office
office building
private home

Frequency of service:

Reason for contract cancellation (choose one):
no longer need service
signed contract with a different company
payment dispute not satisfactorily resolved
specific complaint not resolved

Comments: I was always satisfied with the service provided by your employees. However, I am frustrated by your inability to resole the payment issues.

51. What is the purpose of the letter?
52. What is Ms. Santos's business?
53. Why did this customer cancel the contract?
54. The word "assure" in letter one is closest in meaning to
55. The word "specific" in form two is closest in meaning to
Questions 56 - 60:

Reading text 1:

MARKETING POSITIONS AVAILABLE: Sav-Tech Incorporated, San Bernardino

Sav-Tech Incorporated is looking for promotions experts for its marketing department. Two full-time contractual positions are avallable at our headquarters in San Bernardino, California, and the start date for the job is February 1. Candidates must possess a degree in marketing, and we will only consider applications from those with three or more years of experience working in the field.

The selected candidates will work as part of the marketing team. Their duties will include the development, revision, and implementation of diverse marketing strategies to promote the sale of Sav-Tech's software applications for mobile phones and tablets.

Send a cover letter and current résumé to to apply. Applications will be accepted until January 15.

Reading text 2:

TO Mia Choi
FROM Pradeep Kumar
SUBJECT Possible marketing position
DATE January 14


I was having lunch today with a colleague, Rupert Kim, who works in my company's marketing division. He said that two members of their team are leaving and that his supervisor is looking to hire two new employees. I immediately thought of you since I remembered that you were looking for a job exactly like this.

I spoke with the marketing manager, David Bradley, and told him a bit about your experience and current situation. He seemed quite interested and said you could give him a call at 555-3928 to talk about the job and possibly set up a meeting. He said that there have been a lot of applicants have the necessary educational qualifications for the position but few that fulfilled the other requirement. You should probably contact Mr. Bradley today. If he is interested, he will ask you to send a reference.


Reading text 3:

Headman Advertising Agency

January 18

David Bradley
886 N. Arrowhead Avenue
San Bernardino, CA 92401

Dear Mr. Bradley,

I am sending this letter in regard to Mia Choi, as I understand you are considering her for a position in your marketing department at Sav-Tech. I would highly recommend Ms. Choi for such a role, as she has been an exceptional employee over the last six years at Headman Advertising Agency in Los Angeles.

I have worked as Ms. Choi's director for several years now, and find her to be intelligent and creative. She has helped our agency develop many successful promotional campaigns, including work for Gleaming Studios and Holstein Dairy. Her field of expertise is social media, and she is very knowledgeable about current technological advances in regard to marketing.

I will miss working with her, but I understand this would be an excellent opportunity for her career. I'm sure you'll appreciate her as much as I have.

Sincerely yours,

Richard Morrison,
Creative Director
Headman Advertising Agency

56. What type of company is Sav-Tech?
57. What did Mr. Bradley indicate about most of the applicants for the marketing jobs?
58. What did Mr. Kumar do on January 14?
59. What is suggested about Mia Choi?
60. Who is Richard Morrison?
Questions 61 - 65:

Reading text 1:

Grand Deville Hotel: Five-Star Accommodation on the Vancouver Waterfront

The Grand Deville Hotel is opening at the end of August, and we are excited about offering our guests the best experience in downtown Vancouver. Our 10-story facility has already been receiving positive coverage in numerous publications, and our rooms are almost fully booked for the first two weeks.

Some of our amenities include:
• A large indoor swimming pool and exercise room, both of which every guest can use free of charge
• Single rooms starting at $100 a night and double rooms starting at $160 a night
A restaurant and event space, La Vie Boheme, that serves a variety of dishes from around the globe
A conference room with a 100-person capacity, a salon with a 50-person capacity, a boardroom with a 60-person capacity, and a ballroom with a 200-person capacity
A hot tub and a minibar in every room
Cable television with over 300 channels

Don't wait - book your room today by visiting or by calling 555-9532. If you have any questions, send an e-mail to

Reading text 2:

FROM: Derek Raymond
SUBJECT: Some queries
DATE: August 30

My name is Derek Raymond, and I'm an employee at the Biological Research Center at the British Columbia Technology Institute (BCTI). Several members of our center recently won a prestigious science award. We plan to celebrate this momentous occasion with a banquet. We would like to book a space that is large enough for about 150 guests. If that's possible, we will be holding our event on September 27 at your hotel.

Also, some of my colleagues and I would like to stay the night. Please let me know if there are any rooms still available for that date. If so, I think eight single rooms would suit our requirements.


Derek Raymond

Reading text 3:

BCTI Biological Research Center
For Pine Beetle Research Team
September 27, 7:00 P.M., Grand Deville Hotel

7:00 P.M. Opening remarks, Josh Rainer, Director of BCTI Biological Research Center
7:15 P.M. Dinner* service, meal provided by La Vie Boheme
8:15 P.M. Presentation of certificates of appreciation and bonuses to team members and team leader
9:00 P.M. Talk by team leader Edwina Paige on her team's award-winning work using technology that halts deforestation brought on by pine beetles
9:15 P.M. Live performance by band The Fulstone Trio playing favorite jazz numbers

*Please check menu cards on the table for fish, meat, and vegetarian options. Check your preference and hand the card to your server. Guests staying overnight will also be provided a complimentary buffet breakfast between 7 A.M. and 11 A.M. the next day.

61. According to the advertisement, what is true about Vancouver?
62. What is NOT a feature of the Grand Deville Hotel?
63. In the e-mail, the word "momentous" is closest in meaning to
64. Where in the hotel will the celebration probably be held?
65. What can be inferred about Derek Raymond?
Questions 66 - 70:

Reading text 1:

Date: Monday June 11, 2007 11:32:10
Subject: "Intro to Java" cancellation and tutoring alternative
From: Louis Vanegas

Hi all,

First, let me apologize for the fact that the "Intro to Java" course was cancelled. There were simply too few people signed up for the course. I also want to apologize for the manner in which the Continuing Education Department handled some of the logistics surrounding the course registration and refunds. The department is overwhelmed by work and continually short-staffed. Again, my apologies.

Although the course has been cancelled, you can still learn Java. I propose that you participate in small-group tutoring classes during the summer beginning next week. Details follow:

. Tutoring session days: Mondays
. Number of sessions: 8 (8 weeks)
. Time: 6:00 - 8:00 p.m
. Dates: Monday. June 18 - Monday, 13 August (We will skip the first week in August.)
. Where: 3rd floor computer lab, Tisch School, 832 Broadway, New York, NY 10003
(On the first day, we will meet in the lobby as you need a proper ID to access the building.)
. Cost: $30 per session
. Payment: $240 in cash, check, or money order payable on first day of class.

Please RSVP as soon as possible so I will have a good idea about the size of the group. Again, my apologies for the course cancellation.

Best regards,
Louis Vanegas

PS: More tutoring will be available at the end of the summer for those who might need more help.

Reading text 2:

Date: Tuesday June 12, 2007 15:22:00
Subject: Re: "Intro to Java" cancellation and tutoring alternative
From: Angela Wong (
To: Louis Vanegas (>

Dear Mr. Vanegas,

Thanks for the information. I would like to know if I could only attend the first four sessions since I have to be away for about a month. After I was notified of the cancellation this Monday, I made all my travel arrangements, including my flight ticket.

Please let me know if you will allow me to do this. I would really appreciate your prompt reply. Thank you.

Angela Wong

66. Why has the course been cancelled?
67. For whom is Mr Vanegas' e-mail intended?
68. What has Louis Vanegas suggested as an alternative to the course?
69. Why did Angela Wong write her e-mail?
70. How much will Ms. Wong pay for the course if Mr. Vanegas accepts her request?

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