Đề thi TOEIC rút gọn ngày 11/11/2026

February 9
Dear Ms. Lake,

I would like your final approval for a customer relationship management seminar we are planning in March. This seminar _____(1) a great reference to the planned reorganization of the Customer Service Department.

Our target attendance is 200, including both existing and _____(2) customers. The aim of this seminar is to discuss the strong points of our current customer service and expected improvements in order to apply those ideas to the following reorganization.

Please look at the attached outline of the seminar for details. _____(3). Otherwise, I would appreciate it if I could have your signature at the bottom of the sheet by this week once you fully understand our plan.

I look forward to _____(4) your approval.

Volunteers Wanted!

CBG Steel is sponsoring the third annual Race for the Children, a ten kilometer run that raises money for Mercy Children's Hospital, located near the company's main building. The race will be held on Saturday, November 23, at 3:00 p.m. at the Headman Pavilion. The Planning Committee is looking for volunteers (who are NOT running in the race) to work at the drinking stations. The job is very easy, and only requires two to three hours of your time. You should arrive around 1:00 p.m. to set up the drinking station for the race, which involves organizing cups, water, juice, and snacks for the runners. Then, you will be responsible for handing out beverages and snacks to racers as they run by. After the race finishes, there will be an awards ceremony and a brief speech by CBG president, Walter Headman, followed by a small celebratory dinner for everyone. All volunteers will receive a free meal pass. For anyone interested in volunteering, there will be a brief meeting on Thursday, November 15, at 12:00 p.m. The meeting will be held in Room #203. Lunch will be provided.

Overdue Materials:

- Book, Audio Books, Music CDs, Magazines:
*$0.10 per day per item
*$5.00 maximum fine per item

- Video Cassettes & DVDs:
*$1.00 per day per item
*$5.00 maximum fine per item

Lost or Damaged Materials:

*Replacement cost plus $5.00 processing fee
*For items whose cost is undeterminable, the default replacement cost is $25.00 plus $5.00 processing fee.
*An exact replacement for a lost item will be accepted, but a $5.00 processing fee will still be assessed.

Riverview Art Museum — Modern Ceramics Exhibition
Experience contemporary ceramic art by ten international artists at the Riverview Art Museum. The exhibition runs from July 10 to September 20.

The museum offers guided tours on Tuesdays and Saturdays at 11:00 and 15:00. Admission is $12 for adults, $8 for students and seniors, children under six are admitted free, and a family pass is $30. The gallery shop and café are open during exhibition hours. Hands-on workshops for adults and children take place on Sundays for an additional fee.

For images and online tickets visit www.riverviewartmuseum.org.

TO Lina Chen <lchen@toniccorp.com>
FROM Marcus Hale <mhale@toniccorp.com>
SUBJECT Re: Conference workshop — Museum gallery
DATE June 3

Lina,

I reviewed the Riverview Art Museum Web site you mentioned. Renting the upper gallery for our Friday evening workshop is possible. The cost is $3,200; the rental includes the room, security, and basic lighting. AV equipment is available for an extra $150, and Wi-Fi is included. The museum can provide boxed meals at $18 per person, or we may bring an outside caterer for a $200 fee. The maximum capacity for the gallery is 140 attendees. A shuttle van can pick us up from the City Conference Hotel.

I'll proceed with the booking once you give me your consent.

Marcus

Riverview Art Museum — Visitor Feedback
We value your opinion. Please answer the questions below and drop this form at the front desk.

1. How did you hear about the exhibition?
Our company arranged the visit.

2. Would you recommend the museum to others?
Yes, especially for corporate events and school groups.

3. What did you like most about your visit?
Engaging exhibits, helpful guides, convenient location, and a tasty café.

4. How could we improve?
Shorten the lines at the ticket counter during peak hours.

5. Would you like to receive our e-newsletter? YES ☑ NO ☐

NAME: Marcus Hale
DATE OF VISIT: July 22
E-MAIL: mhale@toniccorp.com