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PART 6

Directions: Read the texts that follow. A word, phrase or sentence is missing in parts of each text. Four answer choices for each question are given below the text. Select the best answer to complete the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.
Questions 1 - 3:

Reading text:

The state of dental health in our nation is a cause for concern according to Dr. James Hibbard, president of the National Society of Dentists. Dr. Hibbard expressed his concerns in an article appearing this week in Our Dental Health magazine, which is distributed among dentists and other health care workers throughout the country. "Most people don't have good dental _____(1)," he says.

When people aren't careful about keeping their teeth clean, Dr. Hibbard warns, the result is _____(2) gums, cavities, and even tooth loss.

"Dentists should be firmer about _____(3) their patients to maintain their dental health. Dentists need to do more education with their patients, and patients need to follow their dentists' advice," recommends Dr. Hibbard.

1. (1)
2. (2)
3. (3)
Questions 4 - 6:

Reading text:

MENTORING

In order to ensure the _____(1) of new hires, many companies have implemented a mentor program.

This is a formal way to provide new hires with the guidance they need to understand their responsibilities, to _____(2), and to keep from falling behind.

With a mentor in place, the new hire knows exactly whom to go to when confused about policies and procedures. In addition, many mentors conduct regular meetings with the people they are responsible for. This way they can make sure that no serious problems arise. A mentor does not necessarily replace formal _____(3) programs.

In fact, they often go hand in hand. New hires may need a lot of support initially. Mentors are a good way to provide this.

4. (1)
5. (2)
6. (3)
Questions 7 - 9:

Reading text:

Smart _____(1) compare prices before they buy.

That's why nine out of ten shoppers choose Star Brand household cleaning products. Star Brand products are the most efficient cleaning products around.

They can clean even the toughest stains and dirt because they are _____(2) with bleach.

Every Star Brand product comes with the company promise: If you are not 100% satisfied, your money will be returned with no questions asked. Next time you are shopping for cleaning products, _____(3) Star Brand.

We know you'll be happy you did.

7. (1)
8. (2)
9. (3)
Questions 10 - 13:

Reading text:

To: Margo Sloane (msloane@bowenassociates.com)
From: Jan Fitch (jfitch@bowenassociates.com)
Subject: Equipment delivery
Date: October 11

Mr. Jurgens at the new branch called to say that the office equipment we ordered from Filepros arrived on October 9. He and the technicians are now busy installing the machinery. Unfortunately, I learned that the shipment of other items from Draper _____(1) longer. The earliest they can guarantee delivery is after October 16, which could force us to delay our opening to October 25. If management prefers, we can _____(2) the order. I have asked Mr. Sampson, one of our suppliers, _____(3) if he can get the needed items at short notice. He understands the situation and has confirmed that he can obtain the materials immediately. _____(4). I will wait for word from you regarding the Draper order and will keep sending you updates.

10. (1)
11. (2)
12. (3)
13. (4)

PART 7

Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, e-mails, and instant messages. Each text or set of texts is followed by several questions. Select the best answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.
Questions 14 - 16: refer to the following memorandum.

Reading text:

TO: All Employees
DATE: December 1

Purposes
1. To provide employees with the opportunity to discuss performance improvement
2. To provide a systematic means for supervisors to evaluate employee performance and to recommend salary increases
3. To specify performance goals and to indicate areas where future training is needed

Guidelines
Supervisors are responsible for conducting impartial and timely performance appraisals of all staff who report to them. Initial appraisals will be conducted before the end of each employee's six-month probationary period. If an employee disagrees with the performance appraisal, the employee should first discuss his or her difference of opinion with the supervisor.

14. What is one stated purpose of an appraisal?
15. When is the first appraisal of newly hired staff conducted?
16. What should employees do first if they disagree with an appraisal?
Questions 17 - 19: refer to the following notice.

Reading text:

Notice Regarding Wireless Internet Access

SC Medical Connections is SC Medical's wireless Internet access system for patients and visitors. It enables guests of the hospital to use their own hand-held device or laptop computer equipped with a wireless network card to access a high-speed Internet connection.

This complimentary service is available virtually everywhere throughout the Central Campus, SC West Lakes, SC College, Crocker Building and SC Sleep Center.

To access the network, you:
1. Must have a wireless card (i. e. Wi-Fi, ) installed on your computer or hand-held device
2. Need to be located within range of a Mercy Guest access point
3. Do not need an account

Like other wireless networks, information sent to and from your laptop can be captured by anyone else with a wireless device and the appropriate software. Support for the wireless network is limited to verifying whether the guest wireless network is working, which can be done by calling 643-858-3044.  

17. What is the purpose of this notice?
18. What does the notice state about the wireless internet service?
19. What kind of support is provided to users?
Questions 20 - 22:

Reading text:

A Night of Song
A concert

On December 5, French singers Pierre Chrétien and Celine Laurier will be at the Maroon Theater for their second concert in Los Angeles, California. The event, which will begin at 7:30 P.M., will also feature French pianist Amanda Depuis as well as American soul singers Andy Red and Cindy Dawson, who will accompany Mr. Chrétien and Ms. Laurier during their performance. -[1]-. During the concert, Ms. Laurier will be introducing her inspirational album, Crossroads, which was released in Paris last week. -[2]-.

Witness an extraordinary fusion of French and American artists. -[3]-. And until November 20, those purchasing three or more early-bird tickets will receive complimentary backstage passes! -[4]-. Tickets are available at any Gatewing Ticketing outlet nationwide. They may also be purchased online at www.gatewing.com. Recordings from both Mr. Chrétien and Ms. Laurier will be available for purchase at the venue. Call Gatewing at 1-800-555-2541 for details.

20. What is indicated about backstage passes?
21. What is NOT mentioned about the concert?
22. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "This does not apply to regular tickets."
Questions 23 - 25:

Reading text:

Have a good product or service that nobody knows about?
The Ford Firm has been helping companies increase their profitability for more than twenty years. But don't take our word for it!

Janice Banks, owner and founder of Bankable Eyewear:
Ten years ago I developed a line of fashionable eyeglasses. Our products were excellent and our prices competitive. I made a tidy profit supplying my products to several small stores in New York. But every time I tried to branch out, I faced rejection because nobody had heard of my products. That's when a friend suggested I contact The Ford Firm. Their promotion and publicity experts put my products in the hands of celebrities and on the faces of fashion industry models. Soon, I had stores calling me! I now supply my products to over fifty stores nationwide and also sell my products online. 

This is only one of hundreds of similar success stories. So, if you have the goods but not the name, contact The Ford Firm today for a free consultation! Call us at 555-1413 or send us an e-mail to consult@fordpr.net.

23. Why did Ms. Banks hire The Ford Firm?
24. What kind of business is The Ford Firm?
25. How did Ms. Banks learn about The Ford Firm?
Questions 26 - 28: refer to the following document

Reading text:

Circulation Office: 2536 23rd Street, ensley, Birmingham AL
To: Shane Greer
103 N Adams Street #3, Rockville MD
Date: July 3, 2011

New Customer Notice

Get 12 issues of Politics Today sent directly to your door every month and save 50% off the newsstand price. New issues of Politics Today come out every month and are filled with information about strategies, techniques, and personalities in the world of politics. The magazine is read by tens of thousands of officials, candidates, activists, political, consultants, reporters and other opinion makers.

The cost for a one-year subscription (12 issues) is $50. 00. Please fill out the enclosed form and return it to the address above. Include a check or money order for$50. 00 made payable to Politics Today Inc. If you choose to pay by credit card or by debit, we will call you on the contact number you provide in the form to complete the processing of your order.

26. For whom is this document intended?
27. What kind of information is NOT included in the document?
28. How much would it cost if you purchased the magazine at the newsstand every month for one year?
Questions 29 - 30: refer to the following letter.

Reading text:

Yearly Athletics

March 26
To: Mr. James Frank
99 Sahara Road, Canberra, Australia
From: Jimbo Jones, Tournament Organizer
88 Gobi Drive, Sydney, Australia

Dear Mr. Frank:
I'm replying to your letter requesting that the cricket tournament be postponed from May 30 of this to June 6. Unfortunately, we must decline this request. We understand your desire to include everyone, and we wish we could accommodate those teams which are unable to attend on the originally scheduled date. However, there has been too much work done to promote the event for the originally scheduled date. Also, Wiggly Field has already been reserved for May 30, and there is a steep penalty to be paid for changing the date.

Best Regards,
Jimbo Jones

29. Why was a request made to reschedule the event?
30. When will the tournament actually be held?
Questions 31 - 34:

Reading text:

To: All staff
From: Jean Walters
Date: September 3
Subject: Annual meeting and banquet

Hello everyone,

Our annual staff meeting and banquet will be taking place, as usual, at the end of October, and we are pleased to announce that a venue has been finalized for the event. -[1]-. We will be convening at the Palatial Hotel at 3316 Geary Boulevard, San Francisco, at 9 A.M. on October 27. The meeting is expected to run until around 6 P.M., with a short, catered lunch at noon. After we conclude the meeting, there will be a quick 30-minute break before dinner starts at 6:30 PM. This will give everyone some time to unwind before the meal is served. Those who have invited guests may show them to their seats at this time. -[2]-.

Several menu options will be offered, and you're kindly asked to notify me of your selections by the end of next week. For the main course, there is a choice between grilled salmon and fresh vegetables or roasted lamb and seasoned potatoes. -[3]-. Coffee, tea, and other beverages will also be provided.

If you have any dietary limitations that must be accommodated, such as food allergies, please let me know as soon as possible so that arrangements can be made with the hotel. -[4]-.

I look forward to seeing you all on October 27.

Best wishes,
Jean Walters
Assistant to the executive director

31. Why was the memo written?
32. What is indicated about the annual meeting?
33. Why might some employees contact Ms. Walters?
34. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "There will also be a soup of the day as an appetizer and a slice of seasonal pumpkin pie for dessert."
Questions 35 - 37:

Reading text:

Charity Hospital is looking for an organized, motivated individual to fill the position of Director of Dining Services, starting August 15th.

Responsibilities of the position include planning weekly meals for patients, managing a staff of thirty food service workers, and placing food supplies orders every month. You may also be asked to organize food for special events, such as hospital benefits.

The successful applicant will have at least five years' experience working as a manger in some business field, and a university degree. Specific experience in the hospitality industry is preferred, but not required.

Interested individuals should pick up an application from the Food Service Department at Charity Hospital, which is located on the first floor of the hospital. Please fill out the application and submit it, along with 2 reference letters and a cover letter, by July 24, 2007. Applications will be available starting June 21, 2007.

35. What kind of position is being advertised?
36. Which qualification is required of the successful candidate?
37. By what date must an applicant submit an application?
Questions 38 - 41:

Reading text:

http://leaderstoday.com/guides

Leaders Today

Home | Forum | Guides | FAQ

Cleaning a Laptop Computer

Clean your laptop computer efficiently and safely. Before anything else, make sure to unplug all the cords and remove the battery from your laptop. You will need a soft cloth, a can of compressed air, and a bottle of Leaders Cleaner.

Let’s start with the surface. Put a drop or two of Leaders Cleaner on the cloth and wipe all the sides of your laptop. —[1]—. Using a mixture of water and regular soap is fine, but Leaders Cleaner is a better choice as it evaporates almost immediately, eliminating the danger of liquid getting into your laptop. —[2]—.

Next up is the keyboard. Removing the keys and putting them in a bowl filled with water to clean them is an option. —[3]—. However, simply using a can of compressed air to remove the debris underneath the keys will do the job just fine. Cleaning the monitor should be the last step, so you can prevent the screen from getting dirty with the dust you create while cleaning other parts. —[4]—.

Click here to order Leaders Cleaner. A brief video of our expert performing the laptop cleaning is available here. Talk with technical experts and other registered members of Leaders Today about tech-related issues here.

38. What is indicated as the first step in cleaning a laptop?
39. According to the Web page, what is mentioned as a strongly recommended item when cleaning a laptop?
40. What is indicated about Leaders Today?
41. In which of the positions marked [1], [2], [3] and [4] does the following sentence best belong? “Furthermore, it is more effective at removing oily residues.”
Questions 42 - 45:

Reading text:

Eagle Canyon City Park

Over the past month, there has been a sharp increase in reported sightings of raccoons in the open spaces of the park. The park rangers suspect the creatures are attracted by food scraps that are left—whether on purpose or accidentally—by visitors to the park. —[1]—. The city’s public health department does not want to encourage the raccoons to leave the wooded areas of the park as they can be carries of disease and pose a risk to visitors and their pets. —[2]—. With that in mind:

● Please do not leave any garbage in the park—either take it with you when you leave, or place it in the closed garbage bins that are provided throughout the park.

● If you see raccoons, do not approach them or give them food as they are wild animals with sharp claws and can be dangerous when they feel frightened.

—[3]—. Along with this, we will be holding volunteer park cleanups on the last Saturday of each month. Our next one is scheduled for June 27. Anyone interested in taking part should report to the park visitor center to register. —[4]—. All participants will be provided with protective gloves and vests, water, and a light lunch.

42. Why was the announcement written?
43. What is NOT stated about raccoons?
44. What will volunteers be given?
45. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "We will accept registration forms up to two days prior to the event."
Questions 46 - 50: refer to the following announcement and email.
View in compact mode

Reading text 1:

December 4 - Terhi Home, the home furnishings manufacturer based in Helsinki, Finland, announced yesterday a multi-year distribution agreement with the South Korean department store chain Munsan.

Terhi Home's products, which include furniture, dishware, and bedding, are sold in department stores throughout Europe and the United States. The agreement with Dae Sun, one of Korea's largest retailers, marks Terhi Home's first venture in Asia.

Mika Jaakkola, Terhi Home President, cited Munsan's reputation for the quality of its inventory as a major reason for the agreement. "Like Terhi Home, Munsan is associated with beauty and luxury. There is simply no better partner for our brand. "

Munsan Marketing Director, Byung-soon Rhee, is equally pleased with the agreement. "Terhi products have the innovative style for which Munsan is famous. The brand will delight our established customers and perhaps attract new ones to our stores. "

Terhi Home products will debut in Munsan's flagship store in Seoul in early April and will be sold in the store's seven other locations starting in May.

Reading text 2:

February 12

Mika Jaakkola, President
Terhi Home
Kaerlakatu 10
Fl-20101 Helsinki, Finland

Dear Ms. Jaakkola,

We are pleased that you will attend the events surrounding the debut of Terhi Home products in our stores. Since January, our marketing team has engaged in an intensive campaign on behalf of the Terhi brand and created a great deal of anticipation for it among our customers.

Please keep me updated on the arrangements of your travel to Seoul so that I can arrange for you to meet with Marketing Director Michelle Rhee here. As discussed, we would also like you to be present in the Seoul store on the first day the products are sold. We have scheduled a few brief interviews for you with trade publications at that time.

Yours sincerely,

Gyong-si Park

Gyong-si Park
Associate Marketing Director
Munsan Department Stores

46. What does the press release mainly discuss?
47. What is NOT mentioned about Tehri Home?
48. What is Ms. Jaakkola expected to do?
49. When will Ms. Jaakkola most likely visit Seoul?
50. What does Mr. Park say about Ms. Rhee's team?