Thi thử TOEIC
Đề thi thử TOEIC: Mã đề DIRECTOR

Thời gian làm bài: 120 phút

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Đề thi thử Đề thi thử TOEIC: Mã đề DIRECTOR

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Questions 1 - 3:

Reading text:

Kimberley Perez

American Mortgage, Inc.

2094 Parker Ave.

Lexington, VA

Ms. Perez,

Yesterday afternoon, we received a faxed supply order form from your department. However, there seems to have been an error either with your machine or ours, and part of the text was _____(1). We are not able to read how many of each product you need to order.

If this is an _____(2) matter, please contact me promptly by phone to clarify your request.

The number here is 291-555-3582. Otherwise, please make a second attempt to fax the order form. _____(3) like this sometimes occur when the machines receive many calls in a short period of time. I am confident that it will not happen again.


Paul Li

H&H Office Supplies

1. (1)
2. (2)
3. (3)
Questions 4 - 7:

Reading text:

Use of Company-Owned Vehicles

Many employees drive company-owned vehicles as a part of their jobs, so it is important for us to make sure everyone is fully aware of the appropriate measures that must be followed to borrow a company vehicle. The following is a list of employees’ _____(1) regarding the borrowing process.

First, please fill out and submit an application form at least 3 days _____(2) the date on which you wish to use a vehicle. In addition, after you _____(3) the application form, make sure to get the signature of the head of your team on the application form before turning them in.

Once you submit the application form, the management team will review it before making a decision.

_____(4). Thank you for your cooperation in advance.

4. (1)
5. (2)
6. (3)
7. (4)
Questions 8 - 11:

Reading text:

To: Marilyn Farris (
From: Lara Smith (
Date: September 22
Subject: Job application

Dear Ms. Farris,

Thank you for your interest in the position of technology adviser. We would like to schedule an _____(1) between 3 P.M. and 4 P.M. next Thursday. We hope to find out more about your qualifications and experience in relation to the role you have applied for.

In addition to photocopies of _____(2) certificates, we ask that you arrange for three references to be sent to us in sealed envelopes. _____(3). We want to hear about past experiences which are relevant to the position. _____(4), we will talk about what your responsibilities will be should you get the job.

Please respond to this e-mail to confirm your availability. We look forward to meeting with you soon.

Sincerest regards,

Lara Smith
Hiring manager, LPR Analytics

8. (1)
9. (2)
10. (3)
11. (4)
Questions 12 - 15:

Reading text:

To: All Employees From: Jude Clay Subject: Congratulations!

I want to thank all of you for your hard work and effort this season. Our winery's restaurant was a huge _____(1), and the wine that we bottled last year has totally sold out! When I realized _____(2) popular it was, I decided to save some in reserve. As a special thanks to all of you, I will be _____(3) you with two bottles each. Remember, these are the very last bottles from a year that has otherwise completely sold out! Thanks to all of your help and outstanding teamwork, our winery’s reputation is getting better and better. _____(4). Once again, thank you all so much and have a great winter!


Jude Clay, Owner

12. (1)
13. (2)
14. (3)
15. (4)


Questions 16 - 18:

Reading text:

Come to the Briars Resort to experience a unique conference center, with everything to make your business meetings or conferences productive in a beautiful lakeshore and woodland setting. Our facility offers a highly-trained convention staff and well-appointed rooms, with all of the equipment you'd expect from a state-of-the-art convention center. But our location in the Gatineau Hills north of the nation's capital also offers a beautiful and tranquil natural setting. Within driving distance of Ottawa and Montreal, with easy access to Ottawa International Airport, our 230 acres of golf, marina, lakefront, restaurants, shops, 240 guest rooms and convention facilities are within a few hours drive or flight to Toronto, Ontario's financial hub.
The Briars Staff has years of expertise in planning meetings, conventions, retreats and special events, enabling us to handle the decisions, details and timing involved in all manner of business conferences. Thus, we are confident that your group will experience a memorable and successful meeting. Our newly-constructed Thompson Hall adds another 15,500 square feet of meeting and convention space to over 35,000 sq. ft. of flexible, functional meeting/conference space, meaning we can accommodate 20 to 2,000 attendees.
The Briars is the perfect destination for productive conferences, meetings, trade shows, and incentive stays. Call us at 1-800-2-BIARS to discuss your particular needs, or visit our website,, to find out more and to see a video tour of our grounds and buildings.

. Thompson Hall offers 15,500 sq. ft.
. Seating for up to 2,000 quests.
. Conference planning services
. Full-service banquet and dining facilities
. Corporate training & meeting rooms
. Executive board room. Multimedia presentation capabilities
. On-site audio/visual technicians
. High-speed computer compatibility

16. What is unique about the Briars Resort, according to the advertisement?
17. What did The Briars recently add?
18. What information is NOT discussed in the advertisement?
Questions 19 - 21:

Reading text:

25% Discount Coupon

The Minton Corporation appreciates your recent purchase of office supplies through our Internet superstore. To show our appreciation, we would like to offer you this coupon for 25% off your next purchase. This covers all office supplies on our website, including paper clips, paper, writing utensils, and staplers. To redeem this offer, simply enter the special offer code 3JX7781 at the time of your next purchase.
Note: this offer is only valid on purchases of $50 or more.

19. Where can this coupon be used?
20. What is the minimum purchase required to redeem the coupon?
21. Which of the following materials is NOT mentioned?
Questions 22 - 24:

Reading text:

Jonathan Stewart
3:10 P.M.
Have you seen the new episode of Galaxy Combat?


Haley Simmons
3:15 P.M.
Not yet. I’m planning on watching it next week.


Haley Simmons
3:16 P.M.
By the way, I heard that Galaxy Combat will be the last movie in the Galaxy series. Is that true?


Jonathan Stewart
3:17 P.M.
Not that I know of. The Winski brothers have been making every book of the series into a movie, and this is just the third episode.


Haley Simmons
3:20 P.M.
Wow! So there might actually be two more movies? That’s so exciting.


Jonathan Stewart
3:21 P.M.
Well, that is what all we Galaxy fans are hoping for.


Haley Simmons
3:23 P.M.
I also heard that the character Marco is not played by Glen Duchson in Galaxy Combat. I really like him a lot as an actor.


Jonathan Stewart
3:25 P.M.
I do, too. His acting in the Galaxy series was truly amazing. He was great in the second episode of the series.


Jonathan Stewart
3:26 P.M.
However, the acting of the new actor, Jack Lemon, does not meet my expectations.

22. What is the main topic of the discussion?
23. At 3:17 P.M., what does Jonathan Stewart mean when he writes, “Not that I know of”?
24. What is indicated about Jonathan Stewart?
Questions 25 - 28:

Reading text:

Julianna Lopez 10:22 A.M. So, it's confirmed. We're presenting a marketing proposal to AEK on July 18 at their headquarters.
John Brenner 10:24 A.M. I heard! How exciting. I went through the company profile in the brochure you gave us. They could be our biggest client to date.
Julianna Lopez 10:25 A.M. Yes. They have 6,000 employees and manufacturing plants in Thailand, Turkey, and Mexico. They also have suppliers in China, Germany, and Korea and generated over $2 billion in sales last year.
Yvonne Bailey 10:25 A.M. I can get to work on the marketing analysis for the presentation. I'd like to use the statistics in the brochure we were given. Do you think they're reliable?
Julianna Lopez 10:26 A.M. That would be fine, Yvonne. I think the figures are accurate. John and Eric, I'd like you to prepare the slideshow and handouts. Start immediately if you can.
John Brenner 10:27 A.M. Got it. It shouldn’t take more than two days to finish.
Eric Zalewski 10:32 A.M. Consider it done, Julianna. Are we going to run through the presentation before the appointment?
Julianna Lopez 10:34 A.M. Let's do a practice session on July 15. During the presentation, I'll give the main talk, and then you three can explain your roles briefly. After that, all four of us can answer any technical or financial questions they might have. Does that sound reasonable?
Yvonne Bailey 10:34 A.M. I think that works for all of us.

25. What is true about AEK?
26. What will Ms. Bailey use for her analysis?
27. At 10:27 A.M., what does Mr. Brenner mean when he writes, "Got it"?
28. What will Mr. Zalewski probably do on July 18?
Questions 29 - 31:

Reading text:

Dear Jane,
How are you? I'm at my aunt and uncle's house in the country. I'm having a great time. The country air is so clean. I ride horses every day with my uncle. He is giving me lots of advice. My aunt cooks delicious food for every meal. She taught me how to make chocolate chip cookies. I would like to stay for another week, but I can't. My vacation will be over. I will see you in two days, and I will tell you all about it.
Your friend,

29. Where do Susan's aunt and uncle live?
30. What does Susan do there?
31. What did Susan's aunt teach her?
Questions 32 - 33:

Reading text:

Fumiko Nakamura [10:50 A.M.]
Philip, I'm about to board my flight and should arrive in Boston this afternoon. How's everything going?


Philip Akkarat [10:55 A.M.]
OK for the most part. However, a few system errors occurred in the new computer servers we're using to update the Web site. I called a technician, and he came in this morning at about 8:00.


Fumiko Nakamura [10:58 A.M.]
Was he able to fix the problem?


Philip Akkarat [10:59 A.M.]
He said the issue was more complicated than he first thought. He had another job at 10:00 A.M., so he said he'd be back at 2:00 P.M. to finish up.


Fumiko Nakamura [11:02 A.M.]
Hmm, but those updates need to be done by 4:00 P.M. Why don't you ask the staff to use the old servers for now?


Philip Akkarat [11:03 A.M.]
All right. That will take longer, so we should probably start now in order to finish in time.


Fumiko Nakamura [11:05 A.M.]
Good. I'll see you in a few hours.

32. When will the technician come to complete a repair?
33. At 11:03 A.M., what does Mr. Akkarat most likely mean when he writes, "That will take longer"?
Questions 34 - 37:

Reading text:

Leaders Today

Home | Forum | Guides | FAQ

Cleaning a Laptop Computer

Clean your laptop computer efficiently and safely. Before anything else, make sure to unplug all the cords and remove the battery from your laptop. You will need a soft cloth, a can of compressed air, and a bottle of Leaders Cleaner.

Let’s start with the surface. Put a drop or two of Leaders Cleaner on the cloth and wipe all the sides of your laptop. —[1]—. Using a mixture of water and regular soap is fine, but Leaders Cleaner is a better choice as it evaporates almost immediately, eliminating the danger of liquid getting into your laptop. —[2]—.

Next up is the keyboard. Removing the keys and putting them in a bowl filled with water to clean them is an option. —[3]—. However, simply using a can of compressed air to remove the debris underneath the keys will do the job just fine. Cleaning the monitor should be the last step, so you can prevent the screen from getting dirty with the dust you create while cleaning other parts. —[4]—.

Click here to order Leaders Cleaner. A brief video of our expert performing the laptop cleaning is available here. Talk with technical experts and other registered members of Leaders Today about tech-related issues here.

34. What is indicated as the first step in cleaning a laptop?
35. According to the Web page, what is mentioned as a strongly recommended item when cleaning a laptop?
36. What is indicated about Leaders Today?
37. In which of the positions marked [1], [2], [3] and [4] does the following sentence best belong? “Furthermore, it is more effective at removing oily residues.”
Questions 38 - 40:

Reading text:

3498 Ada Boulevard, Edmonton AB T6A 2C1

November 14

Paul Mansbridge
2405 Cottonwood Lane
Windsor, ON N9B 3P4

Dear Mr. Mansbridge,

Thank you for the letter dated November 12 regarding your stay at the Winspear Hotel in Edmonton. -[1]-. I understand that you and a colleague were our guests from November 8 to 10 but had some issues during your visit.

The manager on duty, Melanie Depuis, has notified me that one of the rooms you had reserved was double-booked. -[2]-. Unfortunately, we could not correct our mistake after your arrival since the hotel was at full occupancy. We are very sorry, and enclosed are two vouchers for a complimentary one-night stay at any Winspear Hotel nationwide—one for you and one for your associate, David Solomon.

You also said you thought our buffet breakfasts were complimentary. In regard to this, morning meals are only free for those staying in our premium accommodations. -[3]-. As you and Mr. Solomon stayed in a standard room, we had to charge you for your breakfasts. I apologize for any misunderstanding. -[4]-.

We value the continued patronage of our guests, and we hope the vouchers will make up for any inconvenience.

Sincerely yours,

Kimberley Bell

Kimberley Bell
General manager, Winspear Hotel

38. Why did Mr. Mansbridge most likely send a letter on November 12?
39. What is true about Mr. Mansbridge?
40. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "As a result, you were forced to share a room with your traveling companion."
Questions 41 - 43:

Reading text:

Think Like a Champion
By Dennis Flatmeyer

What secret power do professional athletes and Olympians possess that enables them to perform under pressure? Well, the answer, according to psychologists and athletic trainers, is in the brain.
For years, athletes and coaches alike believed that athletic skill and physical training were the two most important factors determining competitive success.
Recent evidence, however, suggests that mental training is actually more critical than athletic ability. Thus, while you may not have been born a champion golfer, you can certainly train yourself to become one by employing the proper mental training.
Take for example, the four-time Olympic gold medal winner in the 200 meter dash, Paul Fisher. Paul was born with a rare neuromuscular disease that prevented him from growing normally. He spent the first five years of his life in a hospital bed, and doctors told his parents that he would probably have to use a wheelchair all his life. Then, in 1988, while watching the Seoul Olympics from his hospital bed, Paul decided that he would one day be an Olympic runner.
Twelve years later, in Sydney, Paul Fisher was standing on the Olympic podium, wearing a gold medal around his neck. When asked about his incredible victory, Paul said, "It was easy, once I made up my mind to do it."
At Haverford University, psychologists monitored ten athletes who were each given the exact same physical training schedule. However, five athletes were also given a mental training schedule, where they practiced meditating and using positive thinking techniques. What did the University discover? The five athletes who prepared mentally and physically performed nearly seventy percent better than the other five athletes!

41. What does the article mention about athletic performance?
42. What is NOT true about Paul Fisher?
43. What did Haverford University do for their research?
Questions 44 - 45:

Reading text:

Sandra Fuller [2:23]
Thank you again for planning such a good client visit with the representatives from IPD Toy Incorporated. I'm quite impressed.


Brent Cavanaugh [2:25]
I'm glad to hear that. They seemed interested in placing an order for some of the toy lines that I described during my presentation.


Sandra Fuller [2:27]
Oh, didn't you know? They contacted us this morning to say they have decided to carry our Happy Abbey Doll line in all their stores globally.


Sandra Fuller [2:28]
They think that there may be a market for the dolls and have agreed to order 500 units to start.


Brent Cavanaugh [2:29]
That's great! This could really help us establish our brand internationally.

44. At 2:27, what does Ms. Fuller mean when she writes, "Oh, didn't you know"?
45. What can be inferred about IPD Toy Incorporated?


Questions 46 - 50:

Reading text 1:


To: All new hires
From: Edwin Mallory, Human Resources Director
Re: Training session

All new hires are required to attend a training session which will take place on Friday, October 12 from 9:30 A.M until 3:30 P.M. The session will be conducted in Meeting Room 3, and lunch will be provided. During the session you will get an overview of company policies and procedures. You will also be updated on changes in the benefits package and learn about professional development opportunities you will be required to participate in so that you can keep up with changes in your field. Attendance at this training is mandatory for everyone hired since June of this year. There will be no excuses.

Reading text 2:

To: Edwin Mallory
From: Amelia Foote
Subject: Training session

Dear Mr. Mallory,

I just learned from your memo that I will be required to attend the training session on October 12. Unfortunately, I had already planned to be out of the office that week attending my niece's wedding. My supervisor has given me permission to take that time off, and I have already purchased my plane tickets. I didn't know about the date of the training session when I set up these plans, and it will be very difficult to change them now. My mentor suggested that I ask you for permission to miss this training session. I am willing to attend the next session instead. I hope you don't reject this offer. It is very important to me to be able to attend this family event. Thank you.

Amelia Foote

46. How long will the training session last?
47. Who must attend the training session?
48. Why doesn't Amelia Foote want to attend the training session?
49. The word "conducted" of the memo is closest in meaning to
50. The word "reject" of the e-mail is closest in meaning to
Questions 51 - 55:

Reading text 1:

Majestic Porcelain
312 Franklin St, Georgetown, DE 19947
Tel: 555-6973 /

Order No. 209154-68 Date: April 24
Deliver to: Lorraine Plummer
Customer type: ☑ New ☐ Existing
Address: 31 Longhurst Road, Crawley, UK, RH11 9SW
Telephone: 5555-7521

Item Description Quantity Unit price Total price
LV-36291 "Seated Lady with Peacock" figurine 1 $62.98 $62.98
OD-58792 "Angelic Cherubs" figurine 4 $35.00 $140.00
LV-98201 "Young Lady with Fan" figurine 1 $42.99 $42.99
Subtotal $245.97
Shipping $110.00
TOTAL $355.97

Note: You will receive a tracking number from our shipping provider once your order has left the warehouse. Expect delivery 5 to 7 days after the shipping date.

Reading text 2:

To: Lorraine Plummer
From: Joel Nesbitt
Subject: Re: Order no. 209154-68
Date: May 5
Attachment: Prepaid return shipping label

Dear Ms. Plummer,

I apologize for your recent experience. We always do our best to ensure that every item we ship is received in good condition by wrapping each piece separately in impact-resistant packaging. However, damage can still sometimes occur, particularly when items are sent overseas.

The problem is, as indicated on our Web site, that our shipping provider does not offer insurance, so they don't cover the cost of items damaged during delivery. However, we will compensate you at our expense. Just mail the damaged item (item number LV-98201) back to us, and we will issue you a full refund. We have attached a prepaid return shipping label for your convenience. Thank you, and we hope that you will continue to do business with us in the future.


Joel Nesbitt
Majestic Porcelain

Reading text 3:

To: Joel Nesbitt
From: Randall Howe
Subject: Shipping providers
Date: May 25

Dear Mr. Nesbitt,

You asked me to look up alternatives to our current shipping provider, PK Logistics. Below is a table I've put together of different providers. We want to avoid experiencing the sort of loss we had with Order no. 209154-68, so I think we should go with one that can ensure us that won't happen. It would also be good if the new provider can promise the same delivery time. Please check the table below, and let me know when you are free to discuss it.

Shipper Insurance Tracking Fastest delivery Pros
Super Mail Carriers Yes Yes 5 days Low-cost, delivers year-round
Corporate Parcel Service No Yes 5 days Strong overseas presence
Global Delivery No No 7 days Discounts for bulk shipments
Overseas Transport Specialists Yes No 8 days Largest branch network in US

Thank you.

Randall Howe

51. What is indicated about Ms. Plummer?
52. In the first e-mail, what is stated about Majestic Porcelain?
53. How much is being offered to Ms. Plummer as a refund?
54. According to the second e-mail, what advantage does Global Delivery have over other shipping providers?
55. Which shipping provider will Majestic Porcelain most likely choose?
Questions 56 - 60:

Reading text 1:

June 4

Marjorie Harkness
495 Rue Delacroix
New Orleans, Louisiana 70124

Dear Ms. Harkness,

As you may have heard, Pinefrost Publishing will be releasing the sequel to my novel Adriana's Song this fall. The book will be entitled Tony's Tune, and I have enclosed a complimentary copy of my newest manuscript for you to look over.

I was asked to find someone to write a foreword for the book, and I immediately thought of you. You have given all of my novels very positive reviews in Print Media Magazine, and I appreciate your support very much. Would you be willing to write a short preface for the new book for me?

Feel free to contact me at any time by mobile at 555-4009 or by e-mail at

Sincerely yours,

Rory Dansen

Reading text 2:

TO: Rory Dansen
FROM: Marjorie Harkness
SUBJECT: Your request
DATE: June 10

Dear Mr. Dansen,

I received a package yesterday with your newest manuscript and an included letter. Thank you so much for thinking of me to write the foreword, and I would be honored to do so for you.

I already started reading through your new work last night and am thoroughly enjoying it so far. However, it will take me some time to get through everything. Could you let me know by when you will need the foreword? Also, would you inform me how long it should be?

Finally, I would be interested in writing a review of the novel for the magazine in the future. Please let me know when I would be able to do so.


Marjorie Harkness

Literary critic, Print Media Magazine

Reading text 3:


In Tony's Tune, the follow-up to his best-selling novel Adriana's Song, Rory Dansen continues his dramatic story of the lives of the Beaumont family. Drawing from his own childhood and upbringing in the South, Dansen's second book in the series is a fascinating and detailed look at life in the Southern US states in the 1920s.

I have enjoyed many of Mr. Dansen's works over the years, and there is no doubt about his gift for storytelling. His ability to create characters that are complex and captivating is as obvious in Tony's Tune as it is in his other well-known novels, Fortune Fountain and Cry of the Seagull.

Dansen succeeds again in writing what will likely be considered a classic work of literature by generations to come.

Marjorie Harkness

56. What is the letter mainly about?
57. What is true about Ms. Harkness?
58. What did Ms. Harkness receive on June 9?
59. In the foreword of a book, the word "Drawing" is closest in meaning to
60. What is implied about Cry of the Seagull?
Questions 61 - 65:

Reading text 1:

<strong>Winnitoba Timesstrong>
Fall festival Ends in Disaster.

Winnitoba: Applause turned to upset last Friday when the Winnitoba Symphony held their annual Fall Festival Performance at the Winnitoba Opera House. The 3-day long Fall Festival came to an end with a featured concert, which was attended by just over 300 people. The concert ended with a montage of traditional mid-western music for which the symphony was accompanied by the Winnitoba Men's Choir. Although the choir is currently touring Canada to promote their new CD, they were glad to work with the symphony. The audience did not seem to appreciate the performance, which featured nationally recognized soloist, Donald Pericelli along with violinist, Mark Whitten. Accounts claim that audience members were yelling at the musicians and leaving the Opera House after requesting a refund. To add to the general unhappiness of the audience, an unexpected staging malfunction made the evening even worse. One attendee reported seeing the stage curtain hanging quite loosely throughout the performance. As the symphony finished their traditional music piece, someone on the side of the stage, tripped over the dangling material bringing the entire curtain onto the stage. Several players had their instruments knocked out of their hands and the concert had to end abruptly. Donald Pericelli was injured when a hook holding the curtain up hit him in the head. He is currently recovering at Winnitoba Memorial Hospital.

Reading text 2:

Winnitoba Times
Local Newsdesk,

Dear Sir,

I am a cellist with the Winnitoba symphony. I was performing with the orchestra at the end of last week's Fall Festival. As a participant in the event, I would like to complain that your coverage of the event was quite unfair. To begin with, our audience seemed to thoroughly enjoy the complete performance, including the traditional music montage at the end of the show. At no time do I recall any audience members yelling towards the stage. I do not know about people requesting refunds, but if there were, I'm sure our performance was not the reason. As for the incident concerning the stage curtain, it did fall but not until the very end of the set and it did not affect the performance in any way. The curtain simply fell to the side of the stage. Unfortunately, the Winnitoba Times has printed quite negative articles about the Winnitoba Symphony in the past. I would like to request that this not become a habit. Please use the correct facts and print a retraction in next week's addition.
Thank you,

Karen Winter
Winnitoba Symphony, Cellist

61. How long is the Winnitoba Fall Festival?
62. Where was the Winnitoba Men's Choir traveling?
63. According to the article, what caused the curtain to fall?
64. What was Karen's purpose for writing to the Times?
65. What does Karen Winter say is true about the article?
Questions 66 - 70:

Reading text 1:

To: All Premiere Life staff
From: William Fortright, CEO
Re: Annual charitable contributions

Seasons greetings to everyone in our Premiere Life family! We wish you the very best!
It is at this time of the year that we make a special effort to think of those who are less fortunate. We have made a tradition at Premiere Life of choosing one charity each year to make a charitable donation to as an organization, and this year, we have chosen WorldSight.
For those of you unfamiliar with the good work this organization is doing, WorldSight provides medical assistance and food aid to people who are experiencing crises in areas of the world ravaged by famine and war. They are a non-governmental, non-profit organization, and they rely entirely on private charity.
We were very pleased with your generosity last year in response to our pledge to donate to the United Way. We had promised them $25,000, but as a result of your generosity, we were able to give $40,000 - and no doubt made a difference in the lives of many, many people. This year, we're hoping to get even more staff members involved and raise even more for WorldSight.
Alison McGee, the Human Resource manager, will be organizing the campaign this year. She will be passing out a form which you can use to pledge a certain amount of your January pay deposit, and we will pool all of your contributions and make one donation to WorldSight on behalf of all of you. If you would like to be involved, please fill out and return the signed form to her before you leave for your holidays on December 20th.
Let's all give this holiday season and make a difference in the lives of those who are not as privileged as we all are.

Reading text 2:

To: McGee, Alison(
From: Allen, Jay(
Date: December 21
Re: Forgot the form!

Hi, Alison! It's Jay from Accounting. I'm really sorry to bother you over the holidays, but I wanted to find out if there was any way I could get my contribution form to you. I had it all filled out on Thursday, but I guess I was in a big hurry to go on Friday and I totally forgot to drop it off with you. The ridiculous thing is that I had it in my hand. Sorry about that. I'm really interested in contributing, though. And if there's anyway I could get this to you, please let me know. Perhaps I could courier it to you. As far as I know, they're usually open right up until the 23rd for all those people who forgot to mail their Christmas presents! Let me know. I'll look forward to your e-mail.

Take care,
Jay Allen

66. What is this memo about?
67. What does Mr. Fortright hope to do this year?
68. What are the staff asked to do?
69. Who wrote the e-mail?
70. What mistake did Mr. Allen make?

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