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Questions 1 - 4:

Reading text:

To: Rajesh Singh
From: Faria Deveraj
Subject: Scheduled Inspection
Date: October 12

Dear Mr. Singh,

On October 17, your clothing factory will face its yearly government inspection. This annual _____(1) will verify that all labor laws are being followed. Your factory passed the _____(2) evaluation with no major problems, so our inspectors hope to see a similar level of compliance this time around.

You are _____(3) obliged to provide access to any part of the factory that the inspectors may wish to see. Failure to comply in this regard may result in fines and further investigation. Also, the inspectors need to confirm that workers are being properly compensated. _____(4).

Thank you for your attention to this matter.

Faria Deveraj
Inspection Team Leader
City Government of Mumbai

1. (1)
2. (2)
3. (3)
4. (4)
Questions 5 - 8:

Reading text:

James Gretsky
Mythos Computers, Customer Inquiries Department
1511 South Lowell Boulevard, Denver, Colorado, 80236

Dear Mr. Gretsky,

I recently called your company’s customer service line to report a problem with my laptop. I rarely make use of such services because the employees are usually _____(1). However, in this case I was pleasantly surprised.

The employee I spoke to, Patrick Kelley, _____(2) understood my problem. He was well informed and assured me that he had encountered issues similar to mine before. _____(3). So I followed his advice and sent my laptop in for repair.

Mr. Kelley showed me some of the finest service that I _____(4) in my life. I would appreciate if you could convey my thanks to him, and I will definitely ask for his assistance if I ever experience another problem with my device.

Best wishes,

Sandra Stevenson

5. (1)
6. (2)
7. (3)
8. (4)
Questions 9 - 11:

Reading text:

Dear Mrs. Jones,

Thank you for your letter of May 15th. I am very sorry that the handle of your new pan broke. I have _____(1) asked our supplies office to replace your pan.

We _____(2) every product very carefully, but, as with every large company,

_____(3) a faulty product does pass through. I apologize for the inconvenience.

Please enjoy the $50 gift voucher attached to this letter. I hope you will continue to shop at Headway Hardware.


Alex Morgan

Quality Control

Headway Hardware

9. (1)
10. (2)
11. (3)
Questions 12 - 15:

Reading text:

Goldline Staffing is seeking payroll clerks for its rapidly expanding head office in Minneapolis. Candidates will be responsible for maintaining payroll data for up to 2,000 employees. As a result, they must be highly organized and able to perform _____(1) tasks at a proficient level. In addition, they must have working knowledge of word processing and accounting software _____(2).

Newly hired employees will be placed in positions best suited to their educational background and experience. We have noted that most applicants ask if there are opportunities to gain new skills. _____(3). In fact, employee development is one of our key programs. _____(4), appropriate training will be provided to all successful applicants.

To apply, send your résumé and other required documents to

12. (1)
13. (2)
14. (3)
15. (4)


Questions 16 - 17: refer to the following email.

Reading text:

From: customerservice@bakergifts. com
To: Harriet Goldsmith <hgoldsmith@acvweb. net>
Subject: Promotion
Date: January 10

Dear Ms. Goldsmith,

Thank you for your recent online purchase from Baker Gifts.

To show our appreciation, we'd like to offer you 15 percent off the price of your next online purchase. This promotional discount can be used on any of the hundreds of products available from our Web store at www. bakergifts. com. This offer expires on April 15. When you check out, simply enter promotional code XYH9674, and 15 percent will be taken off your merchandise total.

Baker Gifts is proud of our exquisite products and exceptional customer service. We are confident you will find the perfect gift for a special person, or something well deserved for yourself.

The Customer Service Team

16. What is the purpose of the email?
17. What is indicated about Ms. Goldsmith?
Questions 18 - 20:

Reading text:

To: Edward Morton (
From: Antonio Parrish (
Subject: Your entry
Date: July 26

Dear Mr. Morton,

Greetings from Alive magazine. I am very pleased to inform you that your entry for our Readers Travel Writing Competition, A Three-Day Weekend in Mexico City, has been selected to appear in print in next month's issue. -[1]-.

As you may know, Ms. Josephine Tan, who writes for the travel guide Pathways to the World, was invited to judge all the entries. As the author of the winning entry, your name will be announced in our September issue. You will also receive a $500 voucher from, redeemable at one of over 2,000 hotels and resorts around the world. -[2]-. Two runners-up will also be chosen by Ms. Tan, with winners receiving a $150 voucher from Goliath Luggage.

Our editor, Mr. Jason Carter, has also instructed me to ask if you have any photographs of your trip. -[3]-. If so, please e-mail them to me as we may choose to print a few of them as well. -[4]-. Visuals would really help bring your story to life.

Congratulations once again, and we hope you continue to be a loyal subscriber to Alive magazine for years to come.

Yours truly,

Antonio Parrish
Marketing associate
Alive magazine

18. Who is Ms. Josephine Tan?
19. What can be inferred about Mr. Morton?
20. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "You will find it alongside other selected entries in our regular section on travel."
Questions 21 - 23:

Reading text:

Home | Tours | Gallery | Contact Us

At Visit Indonesia, we offer a variety of tours to suit everyone visiting our beautiful country. -[1]-. You can enjoy Indonesia's natural beauty, experience the bustle of cities, or relax on outings to our ancient sites—all at the most reasonable prices around. Some of our most popular tours are described below, and you may click on "more" to view a full listing of tours offered.

Hiking in Sumatra
Sumatra is an amazing place with magnificent volcanoes, exciting wildlife, and beautiful scenery. Our trip will start in the hub city of Medan, and from there we'll trek to an orangutan sanctuary in Bukit Lawang. We'll spend a night camping in the jungle before ending the trip with a journey to the top of the Sibayak volcano. -[2]-.

Experience Java
Java is one of the smallest of Indonesia's main islands, but it packs a lot in—and not just in the famous capital of Jakarta. -[3]-. We'll travel through the mountainous landscape of central Java before making our way to Yogyakarta, a town containing the world's largest complex of temples, dating back hundreds of years.

The Beaches of Bali
Bali is famous for its beaches, and we will pick you up from the city of Denpasar and take you straight to the south of the island. There, you can participate in snorkeling and scuba diving! We also run day trips inland to see the rice paddies, lakes, and other attractions of the region. -[4]-.


21. What is the main purpose of the Web page?
22. What is NOT stated as an activity visitors can do in Indonesia?
23. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "Outside the city awaits a world of natural and historical wonders."
Questions 24 - 26:

Reading text:

Office supply inventory form

On the last day of each month, all employees are responsible for taking an inventory of the remaining supplies in their area. These inventories will be used to make purchases of supplies for the coming month. In the list below, please indicate how many of each you have remaining in your area:

Boxes of paper clips ----------
Pencils ----------
White out -----------
Toner cartridges -------------
Pens (red) ------------
Notepads ------------
Rubber bands ------------
Boxes of staples ---------------
Reams of copy paper ------------
Pens (black) ---------------
Pens (blue) --------------

24. When must employees record their inventory?
25. Which of the following is NOT on the inventory form?
26. Which of the following has several entries on the list?
Questions 27 - 29:

Reading text:

12 Blue Bird Drive
Newark, NJ
12 May 2007

Paul Thorntree
Spotless Cleaner's
145 Market Drive
Newark, NJ

Dear Mr. Thorntree,

I recently had three jackets dry cleaned at Spotless Cleaner's. Unfortunately, when I got home and looked at one of the jackets, I noticed there was a large rip on one of the sleeves. I immediately returned the item to your building on Market Drive, but the sales clerk told me that the company was not responsible for any damages incurred during cleaning. I have been doing business with Spotless Cleaner's for three years and have always received excellent service, but I am quite distressed about this recent incident. I would like the company to pay for the repair of this item, and to give me a full refund on the cost of dry cleaning all three items. Please contact me as soon as possible to discuss the matter. I can be reached Monday to Friday after 6 p.m., and Saturday and Sunday any time. My home number is 632-365-1456. You can also reach me at my office at 653-362-9876.

Linda Applebee

27. What is the purpose of the letter?
28. What does Mrs. Applebee request from the company?
29. What does Mrs. Applebee say about Spotless Cleaner's?
Questions 30 - 33:

Reading text:

Beatrice Swenson [1:22] I was checking out the sample pictures Billy Blake took of our products for the launch of our online store. I don't think they fully convey what it is like to shop in one of our retail stores. Our products should be displayed in a more comfortable setting that makes customers feel at home. I've forwarded the pictures to your e-mail. Let me know what you think.
Roberto Hernandez [1:29] I see what you mean. It would be nice to have pictures of each product in an actual home setting.
Angela Orbison [1:30] I feel the same as Roberto. And it might be a good idea to hire some models too. Show actual people using our dishes or sitting on rugs. It would help connect our products to consumers.
Beatrice Swenson [1:31] I agree with both your points. But should we go with a different photographer?
Angela Orbison [1:33] I thought his work was quite good, but it just doesn't match our products' style.
Roberto Hernandez [1:34] Well, maybe give him a second chance. Tell him about our concerns and see what he can come up with. It would save us the hassle of locating someone else.
Beatrice Swenson [1:38] You're right, Roberto. I should give him another shot at it. I'll tell him he can use one of our stores as a location if needed. I'll let you know how it goes. Can I get an update on your assignments?
Roberto Hernandez [1:42] The shipment of vases from Thailand hasn't arrived yet, so we might not be able to list them on the site by the launch date. Other than that, everything is fine.
Angela Orbison [1:42] I've completed most of the site's checkout system after several months of working on it. There are a few minor glitches to work out, but overall I am on schedule and the system will be operational within a few days.

30. What is mainly being discussed?
31. At 1:38, what does Ms. Swenson mean when she writes, "give him another shot at it"?
32. What is true about Ms. Swenson?
33. What most likely is Ms. Orbison's job?
Questions 34 - 36:

Reading text:

To: Barbara Clemons
From: Susan Poletti
Date: January 16
Subject: Employee E-mail

Dear Ms. Clemons,

Thank you for your kind e-mail regarding the service you received from one of our employees. A copy of your e-mail has been forwarded to the Personnel Department and will be included in the employee's file.

It is so rare that a customer takes the time to express her appreciation of our service. In fact, I was so touched by your action that I feel inclined to reward you.

Please accept the enclosed voucher, which, when presented, will entitle the bearer to a ten percent discount on any merchandise in our store.

This is but a small token of our appreciation of customers like you. Our company's success depends on your satisfaction, and with your support we will continue to grow and prosper in this competitive marketplace.

Again, on behalf of everyone at Fine Clothes, thank you for your praise.

Susan Poletti
Director, Customer Services

34. What is the purpose of the e-mail?
35. What is included in the e-mail?
36. What can be inferred about Susan Poletti?
Questions 37 - 40:

Reading text:

Alison Cambie 4:12 P.M. Just finished the first day at the Sacramento Annual Job Fair. With only three of us at the company's booth, there were more visitors than we could handle. Are any of you willing to help out tomorrow? We will receive the overtime pay rate for the hours we work.
Justin Bostwick 4:15 P.M. I can lend you a hand. But I am only available in the morning because I have an important errand in the afternoon.
Reena Kumar 4:15 P.M. Sorry, but I have to inspect a job site for one of our clients. Apparently, there is a problem that could delay our construction of their building.
Angus O'Hara 4:17 P.M. I have nothing urgent planned for tomorrow. What time do I need to be at the conference center?
Alison Cambie 4:19 P.M. I understand, Reena, and good luck with that! And thanks to you others for volunteering. The doors of the exhibit center open to visitors at 10. Please make sure you arrive early to help set up.
Justin Bostwick 4:20 P.M. I'll be there 30 minutes before the event starts.
Angus O'Hara 4:21 P.M. Do we need entry tickets?
Alison Cambie 4:22 P.M. Oh, thanks for reminding me. I will leave them for you at the administrative office located near the main entrance.

37. What kind of company does Ms. Kumar most likely work for?
38. At 4:15, what does Mr. Bostwick mean when he writes, "I can lend you a hand"?
39. What does Ms. Cambie say she will do?
40. What is mentioned about the job fair?
Questions 41 - 43:

Reading text:

In response to the numerous requests we've received, the Fitness Center will be starting up yoga classes this September. We have hired a new instructor with eight years of experience instructing classes in Hatha yoga. The classes will be held on Monday and Wednesday mornings at 7:45 a.m. in the Fitness Center aerobics hall, but if there is enough demand, we will be opening another class starting at 6:45 a.m. As always, there is no charge for employees, and members of the general public who wish to join can do so for $25 for the eight-week session, or $3 per class. I recommend that you register early, as space is limited.
In order to ensure the health and welfare of our staff, we require that those wishing to participate in the yoga course have their family physician fill out a health history form. You can pick up the forms prior to the start of September at the front desk in the Fitness Center. Please return the completed form, signed by your doctor, when registering for the class.
No special equipment or footwear is needed, but we recommend stretchable, loose fitting clothing. In addition, for those of you wanting to get extra practice at home, special mats will be available for purchase for a nominal charge starting in September.

Jessica Bale, Fitness Center Coordinator

41. What is the purpose of this memo?
42. What are employees asked to do before registering for the class?
43. What is mentioned about equipment employees are required to bring?
Questions 44 - 45:

Reading text:

George Macdonald
I heard a new marketing manager has been appointed.
11:19 A.M.


Adam Daniels
Yes, I heard that, too. Mr. Hann is finally retiring. I’m going to miss him.
11:20 A.M.


George Macdonald
Can you believe Mr. Hann has worked at Fast Tech for almost twenty years? He was a great leader.
11:22 A.M.


Adam Daniels
I cannot agree more.
11:25 A.M.


George Macdonald
It’s too bad to see yet another one of our few remaining original staff members go.
11:26 A.M.


Adam Daniels
You’re right, but I’m sure Ms. Healy will do just as well as Mr. Hann.
11:27 A.M.

44. What is indicated about Fast Tech?
45. At 11:25 A.M., what does Mr. Daniels mean when he writes, “I cannot agree more”?


Questions 46 - 50:

Reading text 1:


To: Managers of PE Ceramics
From: Nguyen Dinh
Date: June 2
Subject: Business World

This is in regard to the Professional Development Association’s upcoming series of seminars, Business World, to be held from June 20 to 22. Attending the seminars is obligatory for all new managers. For all managers, the price of admission will be covered by the company, but hotel room reservations should be covered individually. If you choose the Golden Castle Hotel, you will pay $75 per night instead of $130 thanks to the seminar attendee discount. For reimbursement, please contact the manager of the Accounting Department. Refer to the notice posted on the bulletin board at the employee lounge.

Nguyen Dinh

Reading text 2:

Business World – Essential Management Skills

June 20 – June 22
Bloomberg Convention Center
455 Long Street, New York, NY 10055

Join our popular seminars that are led by well-known authors, educators, senior executives, consultants, and even current chief executive officers of large corporations! Seminars begin at 9:00 A.M. and end at 5:00 P.M. each day. Lunch will be provided. Through our seminars, you can learn to set mutual goals, maximize team performance, value differences and ideas, and communicate effectively. Please wear business casual attire in layers to the seminars as the room temperatures may vary.

Reading text 3:

To: William Gonzalez(
From: Marlene Kar(
Date: July 6
Subject: Reimbursement

Dear Mr. Gonzalez,

I attended the Business World seminars for all three days. I will stop by your office to drop off the receipts and expense report for the reimbursement process.

By the way, I should mention that it was a bit difficult to reach the Bloomberg Convention Center, where the seminars took place, from the Golden Castle Hotel. The public transit in the neighborhood is neither very convenient nor on time. I would appreciate it if PE Ceramics could arrange a contract with a hotel that is closer to the seminar location or that provides shuttle service next time.

Marlene Karp
Advertising Department

46. What is the purpose of the memo?
47. In the memo, the word "covered" is closest in meaning to
48. What are the participants asked to do?
49. Who most likely is Mr. Gonzalez?
50. What is NOT implied about Ms. Karp?
Questions 51 - 55:

Reading text 1:

TrueBlue Mart Offers Rides to Local Customers

Customers of Kenneth County's most popular big-box store, TrueBlue Mart, will no longer have to worry about how they'll get their shopping done thanks to a new shuttle service. Concerned that a lack of affordable transit services has prevented certain segments of the population from shopping at TrueBlue Mart, store management felt it was appropriate to provide a free shuttle that will make stops at various locations throughout the community. The minibus will leave from Edgewood Avenue Apartments at 8:30 A.M. from Monday to Friday, making four trips a day. On Saturdays, the minibus makes just three trips, leaving from the same location at 10:00 A.M. and skipping over the second stop. The shuttle will not operate on Sundays. Routes and schedules were determined using client feedback and are posted on the store's Web site at

Reading text 2:

TrueBlue Mart

Home | Announcements | Locations | Customer Service

Welcome account holder 01983445, Emilia Harper, to TrueBlue Mart's Online Customer Service Counter. Your opinions are valuable to us. Please select a tab to leave a comment.

In-Store Experience Online Experience Shuttle Bus Experience

Thank you for starting the shuttle service program. I am able to run my errands more often now. However, I was wondering if you'd consider sticking to the same pickup locations daily. I live at the Helmhurst Retirement Community, which is close to the second stop, Glengarry University. On weekends, however, I'm forced to walk a little further to the third one. The walk is fine for me, but there are several other residents at Helmhurst who find it difficult because of mobility issues. At other times, the weather presents a hindrance.
I would also suggest that the minibus run more frequently than every two hours. Generally, I don't need more than two hours to perform my errands, so I often find myself sitting around waiting for the bus. If you take into account the travel time, that is nearly three hours out of a person's day just to shop at one store.

Reading text 3:

The True Blue Mart shuttle stops at these designated locations.

51. Why did TrueBlue Mart representatives start providing a shuttle?
52. What is indicated about the store's new service?
53. Which stop does Ms. Harper use on the weekends?
54. What is NOT indicated about Ms. Harper?
55. On the Web page, the word "presents" is closest in meaning to
Questions 56 - 60:

Reading text 1:

Majestic Porcelain
312 Franklin St, Georgetown, DE 19947
Tel: 555-6973 /

Order No. 209154-68 Date: April 24
Deliver to: Lorraine Plummer
Customer type: ☑ New ☐ Existing
Address: 31 Longhurst Road, Crawley, UK, RH11 9SW
Telephone: 5555-7521

Item Description Quantity Unit price Total price
LV-36291 "Seated Lady with Peacock" figurine 1 $62.98 $62.98
OD-58792 "Angelic Cherubs" figurine 4 $35.00 $140.00
LV-98201 "Young Lady with Fan" figurine 1 $42.99 $42.99
Subtotal $245.97
Shipping $110.00
TOTAL $355.97

Note: You will receive a tracking number from our shipping provider once your order has left the warehouse. Expect delivery 5 to 7 days after the shipping date.

Reading text 2:

To: Lorraine Plummer
From: Joel Nesbitt
Subject: Re: Order no. 209154-68
Date: May 5
Attachment: Prepaid return shipping label

Dear Ms. Plummer,

I apologize for your recent experience. We always do our best to ensure that every item we ship is received in good condition by wrapping each piece separately in impact-resistant packaging. However, damage can still sometimes occur, particularly when items are sent overseas.

The problem is, as indicated on our Web site, that our shipping provider does not offer insurance, so they don't cover the cost of items damaged during delivery. However, we will compensate you at our expense. Just mail the damaged item (item number LV-98201) back to us, and we will issue you a full refund. We have attached a prepaid return shipping label for your convenience. Thank you, and we hope that you will continue to do business with us in the future.


Joel Nesbitt
Majestic Porcelain

Reading text 3:

To: Joel Nesbitt
From: Randall Howe
Subject: Shipping providers
Date: May 25

Dear Mr. Nesbitt,

You asked me to look up alternatives to our current shipping provider, PK Logistics. Below is a table I've put together of different providers. We want to avoid experiencing the sort of loss we had with Order no. 209154-68, so I think we should go with one that can ensure us that won't happen. It would also be good if the new provider can promise the same delivery time. Please check the table below, and let me know when you are free to discuss it.

Shipper Insurance Tracking Fastest delivery Pros
Super Mail Carriers Yes Yes 5 days Low-cost, delivers year-round
Corporate Parcel Service No Yes 5 days Strong overseas presence
Global Delivery No No 7 days Discounts for bulk shipments
Overseas Transport Specialists Yes No 8 days Largest branch network in US

Thank you.

Randall Howe

56. What is indicated about Ms. Plummer?
57. In the first e-mail, what is stated about Majestic Porcelain?
58. How much is being offered to Ms. Plummer as a refund?
59. According to the second e-mail, what advantage does Global Delivery have over other shipping providers?
60. Which shipping provider will Majestic Porcelain most likely choose?
Questions 61 - 65:

Reading text 1:

To: Edmont Apartments (
From: Jean Chase (
Date: April 26, 2007
Re: Apartment Rent

To Edmont Apartments,

I will be relocating to the Edmont area in Canada in July, and am now looking for a studio or one-bed-room apartment. I will be working at Sun Engineering in the Edmont downtown area and wish to get an apartment nearby. As I will not have a car and will rely on public transportation, I am interested in what is available in the vicinity. Could you please reply to me with appropriate information?

I am planning a visit to Edmont in May and would like to schedule an appointment for viewing some places. Please send me the relevant information via e-mail or fax at 208-447-3056.



Reading text 2:

Edmont Apartments enables landlords to improve the exposure of their vacant Edmont apartments, villas, condominiums, and houses for rent. Information on apartments and homes for rent in Edmont is uploaded with comprehensive details of Edmont rental properties as well as its neighboring areas.

Alberta Villas
Studios, 1-bedroom and 2-bedroom suites available immediately. Rents start at $550 in a great central location from where you can walk to Great Miles. Direct bus services to the University of Alberta. Close to shopping and restaurants.

Glenwood Court
Recently renovated studio. Perfect for those who need to stay close to Edmont's downtown area. Looking for a nice home on a budget? Then, this is for you! Rent is $650 a month.

Grand Washington
Sparkling clean two-bedroom condominium. Close to bus stops! Near all amenities! Lovely Washington Square location! Professionally Managed! Pet friendly. Heat and water included.
A perfect place for a starting family! Prices start at $1,200 a month.

Parkview Lofts
2nd floor 1-bedroom apartment with 1 bathroom. Coin-operated washers and dryers in the basement. Newly installed fridge and stove. Parking available for an extra charge. Rents start at $800.

Central Peak
Roomy 1-bedroom rent $750- $775. Surveillance cameras, brand-new elevator, and laundry facilities on each floor... 1 Block from Great Miles.

To learn more about how to post your Edmont rental, please visit our website at, call us at 337-309-4422, or fax your questions to 337-309-4423.

61. What is Ms. Chase most concerned about?
62. Why is Ms. Chase moving?
63. What housing complex will Ms. Chase most likely be interested in?
64. What is NOT implied about the housing at Grand Washington?
65. What is not mentioned as a method of contacting Edmont Apartments?
Questions 66 - 70:

Reading text 1:

Sunburst Hotel


Welcome to the Sunburst Hotel
155 Rissik Street, Sun City 0355, South Africa

The Sunburst Hotel is a 4-star hotel that was rated number one among 8 hotels in the area. With our 50-year-long history, we have been successfully welcoming both local and foreign tourists to Sun City.

Our main goal is to provide all visitors with a perfectly relaxing stay, and we believe the top-quality food provided by world-famous cook Marilyn Yi contributes to achieving it. Press the button for the second floor in the elevator, and it will take you to a place where you can taste magic.

We are currently offering tickets to a local museum to all returning visitors. Find out more about the promotional event HERE . Offer valid from June 1 to July 31.

Reading text 2:

Sunburst Hotel


Fabulous Stay! ★★★★★ (5 stars out of 5)
Reviewed by Stephanie Vallejo on June 16

I visited South Africa on vacation for 7 days from June 4 to June 11. I stayed at three different hotels during my trip and went to the Sunburst Hotel on June 9 and stayed there for my last 3 days in South Africa. I am confident in saying that the Sunburst is simply the best hotel in the area. Its parking lot is unbelievably huge, and there are staff members everywhere to assist visitors with the utmost level of service and attentiveness. I also loved swimming at the beach, which was just a 3-minute walk away from the hotel. Great food, great location, great staff, and great price. What more can you ask for?

Reading text 3:

Sunburst Hotel


No more “Bursting Sun” ★☆☆☆☆ (1 star out of 5)
Reviewed by Renato Segatto on August 9
I visited the Sunburst Hotel on July 20 and stayed there for 5 nights. I appreciated the free ticket to a museum I received from the hotel very much, but I must express how I really felt about the hotel itself. The Sunburst Hotel used to be the best hotel in the region, but I personally think it has lost its old glory. The building is undeniably old, all the doors squeak every time I open them, and the wireless Internet is just way too slow. Worst of all, the street the hotel is located on has become very developed, so there are bright lights shining through the windows and many people making loud noises at night. I do not recommend the Sunburst Hotel if you are looking to have a quiet, relaxing vacation.

66. What is indicated about the Sunburst Hotel?
67. When did Ms. Vallejo leave the Sunburst Hotel?
68. What is NOT mentioned as a feature available at the Sunburst Hotel?
69. What is suggested about Mr. Segatto?
70. What can be inferred about Rissik Street?

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