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PART 6

Directions: Read the texts that follow. A word, phrase or sentence is missing in parts of each text. Four answer choices for each question are given below the text. Select the best answer to complete the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.
Questions 1 - 4:

Reading text:

To: Rajesh Singh
From: Faria Deveraj
Subject: Scheduled Inspection
Date: October 12

Dear Mr. Singh,

On October 17, your clothing factory will face its yearly government inspection. This annual _____(1) will verify that all labor laws are being followed. Your factory passed the _____(2) evaluation with no major problems, so our inspectors hope to see a similar level of compliance this time around.

You are _____(3) obliged to provide access to any part of the factory that the inspectors may wish to see. Failure to comply in this regard may result in fines and further investigation. Also, the inspectors need to confirm that workers are being properly compensated. _____(4).

Thank you for your attention to this matter.

Faria Deveraj
Inspection Team Leader
City Government of Mumbai

1. (1)
2. (2)
3. (3)
4. (4)
Questions 5 - 8:

Reading text:

James Gretsky
Mythos Computers, Customer Inquiries Department
1511 South Lowell Boulevard, Denver, Colorado, 80236

Dear Mr. Gretsky,

I recently called your company’s customer service line to report a problem with my laptop. I rarely make use of such services because the employees are usually _____(1). However, in this case I was pleasantly surprised.

The employee I spoke to, Patrick Kelley, _____(2) understood my problem. He was well informed and assured me that he had encountered issues similar to mine before. _____(3). So I followed his advice and sent my laptop in for repair.

Mr. Kelley showed me some of the finest service that I _____(4) in my life. I would appreciate if you could convey my thanks to him, and I will definitely ask for his assistance if I ever experience another problem with my device.

Best wishes,

Sandra Stevenson

5. (1)
6. (2)
7. (3)
8. (4)
Questions 9 - 11:

Reading text:

Dear Mrs. Jones,

Thank you for your letter of May 15th. I am very sorry that the handle of your new pan broke. I have _____(1) asked our supplies office to replace your pan.

We _____(2) every product very carefully, but, as with every large company,

_____(3) a faulty product does pass through. I apologize for the inconvenience.

Please enjoy the $50 gift voucher attached to this letter. I hope you will continue to shop at Headway Hardware.

Sincerely,

Alex Morgan

Quality Control

Headway Hardware

9. (1)
10. (2)
11. (3)
Questions 12 - 15:

Reading text:

Goldline Staffing is seeking payroll clerks for its rapidly expanding head office in Minneapolis. Candidates will be responsible for maintaining payroll data for up to 2,000 employees. As a result, they must be highly organized and able to perform _____(1) tasks at a proficient level. In addition, they must have working knowledge of word processing and accounting software _____(2).

Newly hired employees will be placed in positions best suited to their educational background and experience. We have noted that most applicants ask if there are opportunities to gain new skills. _____(3). In fact, employee development is one of our key programs. _____(4), appropriate training will be provided to all successful applicants.

To apply, send your résumé and other required documents to jobs@goldline.com.

12. (1)
13. (2)
14. (3)
15. (4)

PART 7

Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, e-mails, and instant messages. Each text or set of texts is followed by several questions. Select the best answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.
Questions 16 - 17: refer to the following email.

Reading text:

From: customerservice@bakergifts. com
To: Harriet Goldsmith <hgoldsmith@acvweb. net>
Subject: Promotion
Date: January 10

Dear Ms. Goldsmith,

Thank you for your recent online purchase from Baker Gifts.

To show our appreciation, we'd like to offer you 15 percent off the price of your next online purchase. This promotional discount can be used on any of the hundreds of products available from our Web store at www. bakergifts. com. This offer expires on April 15. When you check out, simply enter promotional code XYH9674, and 15 percent will be taken off your merchandise total.

Baker Gifts is proud of our exquisite products and exceptional customer service. We are confident you will find the perfect gift for a special person, or something well deserved for yourself.

The Customer Service Team

16. What is the purpose of the email?
17. What is indicated about Ms. Goldsmith?
Questions 18 - 20:

Reading text:

To: Edward Morton (e.morton@repost.com)
From: Antonio Parrish (a.parrish@livemag.com)
Subject: Your entry
Date: July 26

Dear Mr. Morton,

Greetings from Alive magazine. I am very pleased to inform you that your entry for our Readers Travel Writing Competition, A Three-Day Weekend in Mexico City, has been selected to appear in print in next month's issue. -[1]-.

As you may know, Ms. Josephine Tan, who writes for the travel guide Pathways to the World, was invited to judge all the entries. As the author of the winning entry, your name will be announced in our September issue. You will also receive a $500 voucher from www.bookingpros.com, redeemable at one of over 2,000 hotels and resorts around the world. -[2]-. Two runners-up will also be chosen by Ms. Tan, with winners receiving a $150 voucher from Goliath Luggage.

Our editor, Mr. Jason Carter, has also instructed me to ask if you have any photographs of your trip. -[3]-. If so, please e-mail them to me as we may choose to print a few of them as well. -[4]-. Visuals would really help bring your story to life.

Congratulations once again, and we hope you continue to be a loyal subscriber to Alive magazine for years to come.

Yours truly,

Antonio Parrish
Marketing associate
Alive magazine

18. Who is Ms. Josephine Tan?
19. What can be inferred about Mr. Morton?
20. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "You will find it alongside other selected entries in our regular section on travel."
Questions 21 - 23: refer to the following job advertisement.

Reading text:

Busta Movers is one of the nation's largest moving companies. We have been providing moving services to individual homes and businesses of all sizes for the last 25 years.

We are seeking new employees to fill many types of positions to make our planned expansion possible. We intend to double the number of Busta Movers offices and trucks over the next 2 years, and we need highly motivated people on our team to make that possible. We need new managers, drivers, and administrative staff. For more details about the requirements for each position, please consult our website at www. move-it-dont-bust-it. com. People wishing to contact us to apply or to ask questions can do so via email through contact information to be found on the website.

We offer a complete benefits package that includes dental, life, medical and disability insurance, as well as 2 weeks paid vacation and sick leave. Salaries vary depending upon the position applied for and experience. Please contact us without delay, we will begin the interviewing process as soon as possible.

21. What job positions are opening up at Busta Movers?
22. What experience is required?
23. How should people apply for these positions?
Questions 24 - 26:

Reading text:

Office supply inventory form

On the last day of each month, all employees are responsible for taking an inventory of the remaining supplies in their area. These inventories will be used to make purchases of supplies for the coming month. In the list below, please indicate how many of each you have remaining in your area:

Boxes of paper clips ----------
Pencils ----------
White out -----------
Toner cartridges -------------
Pens (red) ------------
Notepads ------------
Rubber bands ------------
Boxes of staples ---------------
Reams of copy paper ------------
Pens (black) ---------------
Pens (blue) --------------

24. When must employees record their inventory?
25. Which of the following is NOT on the inventory form?
26. Which of the following has several entries on the list?
Questions 27 - 29: refer to the following article.

Reading text:

By Eduardo Espinosa, Traveler's Plus staff writer

In this month's "Travel Watch" I want to highlight the new fall fares to Europe offered by Flier's Choice Airline. This airline, a long-time favorite of the budget traveler, offers discounted, round-trip airfares to popular destinations like Madrid, Amsterdam, Paris, and Rome. But we especially like the great deals to Germany. These are the lowest available fares on the market at hundreds of dollars less than other advertised fall airline prices.

Flier's Choice offers these fares between September 23 and November 30, but you must make a reservation by August 5 to receive these low prices. For more information on specific destination and fares, visit our magazine's Web site at www.travelersplus.com.

Check back in next month's issue for great deals on hotels in Japan's most popular destinations.

27. Why was the article written?
28. What does the article suggest about Traveler's Plus magazine?
29. What is stated about the airfares?
Questions 30 - 33: refer to the following article

Reading text:

As North America and Europe grew through the Industrial Revolution, their agriculture sector has completely transformed small-sized farms to commercialized, large-scale ones that cultivate massive amounts of crops. Small farmers across the world can rarely compete against industrialized farms. Such commercialization instigated mega-sized agribusinesses to employ reckless means, such as using excessive amount of pesticides, to expand their business. In the 1980s, just over 150 agribusinesses produced crops that feed the whole North American and European population.

However, small-sized farms are coming back because of the increased concern modern society has about industrialized crop production. As more and more people look for organic farm produce, local farmers are taking their proximity to consumers as an advantage in selling organic crops. These farmers have started to maximize their profit by creating networks among themselves and using them to create small stores within a community. By marketing the stores' proximity and healthiness, they are able to rake in a lucrative profit.

Large agribusinesses were able to supply their products to almost every supermarket they could find. But because small organic stores have limited space, their capacity to carry a variety of food products or supply them to other grocery stores is difficult. This is why many organic stores are opening websites for online shopping. Once an order is registered online, farmers can prepare the product right at their farms and deliver it to customers instead of doing so at their small, crowded stores. This service has proved to be popular, as working moms are able to shop for healthy food products conveniently at home.

Regarding the cost of not using pesticides, most organic farmers are relying on traditional methods that work well. Furthermore, most of the traditional methods are recognized by environmental organizations as safe for the environment. Many governments, understanding the advantages of small, organic farming, are publicly supporting it by building relevant institutions, sending out experts and campaigning.

30. What can be inferred about the agricultural structure of the West in the 1980s?
31. According to the article, what is implied about organic farming?
32. What is NOT listed as a government-supported project?
33. Why have online sites become popular among organic farmers?
Questions 34 - 36:

Reading text:

To: Barbara Clemons
From: Susan Poletti
Date: January 16
Subject: Employee E-mail

Dear Ms. Clemons,

Thank you for your kind e-mail regarding the service you received from one of our employees. A copy of your e-mail has been forwarded to the Personnel Department and will be included in the employee's file.

It is so rare that a customer takes the time to express her appreciation of our service. In fact, I was so touched by your action that I feel inclined to reward you.

Please accept the enclosed voucher, which, when presented, will entitle the bearer to a ten percent discount on any merchandise in our store.

This is but a small token of our appreciation of customers like you. Our company's success depends on your satisfaction, and with your support we will continue to grow and prosper in this competitive marketplace.

Again, on behalf of everyone at Fine Clothes, thank you for your praise.

Susan Poletti
Director, Customer Services

34. What is the purpose of the e-mail?
35. What is included in the e-mail?
36. What can be inferred about Susan Poletti?
Questions 37 - 40: refer to the following news article.

Reading text:

March 12 - Snack-food giant Ashland Foods announced yesterday that it is acquiring frozen-foods marker Addison May. Ashland Foods was the highest bidder in a two-month-long bidding war in which Belltown Foods was the other major contender. Hugh Tran, CEO of Addison May, said in a statement to Business Daily, "We are confident in the vision Ashland Foods has for our company and are sure that the integrity of our products will remain intact. "

Ashland Foods CEO Anna Baum said that "with the acquisition of Addison May, Ashland Foods expects to become an even bigger global competitor in emerging markets such as Latin America and China."

Addison May was founded 75 years ago. In the past 5 years, it has undergone two restructurings and has downsized its product line to 18 core products. The company is known for its Meals for Two line of frozen dinners, as well as for its Bakery Delights line of frozen pastries. Because of its strong brand recognition, the Addison May name and logo will still appear on the front of its packaging. On the back, the labels will read "Produced and distributed by Ashland Foods. "

The acquisition is set to take place on May 1. There has been no statement regarding the impact the acquisition will have on Addison May's 17, 000 employees worldwide.

In response to the news of the acquisition, Ashland Foods' stock rose 5 percent yesterday.

37. What does Ms. Baum say about Ashland Foods?
38. What is NOT mentioned about Addison May?
39. When was Addison May established?
40. What happened as a result of the announcement by Ashland Foods?
Questions 41 - 43: refer to the following menu.

Reading text:

Henri's International Cafe

Lunch Special

Mixed green salad

Main Courses

Green split pea soup R 34. 00
French onion soup R 34. 00
Mixed green salad with peppers, tomatoes, olives, and tuna R 32. 00
Pan-seared salmon with salad or fries R 68. 00
Steamed mussels with garlic and parsley and fries R 72. 00
Grilled cheese sandwich with salad or fries R 64. 00
Herbed roaster chicken breast with assorted vegetable R 68. 00

Deserts

Fresh fruit tart of the day with vanilla ice cream R 32. 00
Chocolate cake with caramel sauce R 34. 00
Baked caramel custard R 36. 00
Two scoops of vanilla ice cream with chocolate sauce R 30. 00

41. What is indicated about the lunch special?
42. What dish is offered with a choice of salad or fries?
43. What dessert has ingredients that might change daily?
Questions 44 - 45:

Reading text:

George Macdonald
I heard a new marketing manager has been appointed.
11:19 A.M.

 

Adam Daniels
Yes, I heard that, too. Mr. Hann is finally retiring. I’m going to miss him.
11:20 A.M.

 

George Macdonald
Can you believe Mr. Hann has worked at Fast Tech for almost twenty years? He was a great leader.
11:22 A.M.

 

Adam Daniels
I cannot agree more.
11:25 A.M.

 

George Macdonald
It’s too bad to see yet another one of our few remaining original staff members go.
11:26 A.M.

 

Adam Daniels
You’re right, but I’m sure Ms. Healy will do just as well as Mr. Hann.
11:27 A.M.

44. What is indicated about Fast Tech?
45. At 11:25 A.M., what does Mr. Daniels mean when he writes, “I cannot agree more”?
Questions 46 - 50: refer to the following e-mail and table.
View in compact mode

Reading text 1:

From: Guillermo Grimaldi
To: Samantha Young
Subject: Survey Results

We have the results of our Preferred Investment Survey. I have attached the "Types of Investments" table.

There is one change on the survey compared to last year. We divided one major category into two parts. The parts are "buildings" and "property." That's why we don't have a number from last year to use as a comparison.

We talked to 1,000 investors between March 1 and March 15. While most of them put their money into a variety of investment, the survey shows that this year there was a greater variety in the type of investment chosen than last year. More people are purchasing each different type of investment. For example, look at the number of mutual fund investors last year (800) as compared to this year (850).

These results will help our company better decide how to sell our investment products. We predict three types of investment will increase in popularity, and they should be heavily advertised over the next year. Also, we predict that three investments will decrease in popularity. We should decide what to do about those. Are you available on Friday morning? Let's discuss the declining investments.

Reading text 2:

Types of Investments
March 1-15 

 

Number of Investors
(this year)

Number of Investors
(last year)

*Prediction: d=will go down; s=will stay the same; u=will go up

46. How many investors participated in the survey?
47. How many survey participants invested in gold this year?
48. Why are three categories on the table missing numbers from last year?
49. Which types of investment does Mr. Grimaldi want to advertise?
50. Which types of investments does Mr. Grimaldi want to discuss with Ms. Young?