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PART 6

Questions 1 - 4:

Reading text:

Seattle New Light Nursing Home

We’re Here to Help

Many elderly people find themselves in nursing homes far from city life and at a considerable _____(1) from family and friends. This is not the case at Seattle New Light Nursing Home. The physical and mental health of seniors is our number one priority. We therefore help residents to _____(2) a healthy degree of social interaction by keeping them occupied with a variety of stimulating activities each day including exercise classes, games, and musical performances. _____(3). Furthermore, because public transportation, community centers, and parks are all easily accessible from our location, residents are free to pursue their interests while also benefiting from the daily _____(4) and attention our staff provides.

Call us at 206-665-8924 to reserve a time to tour our facilities.

1. (1)
2. (2)
3. (3)
4. (4)
Questions 5 - 8:

Reading text:

Get-Fit Fitness is _____(1) to announce the grand opening of our new center in Burnham. Sign up now for only $15 to get access to the most exclusive fitness center in town. Plus, if you add only $5 more, you will get your own locker. _____(2).

At the Burnham center, you can find a wide array of the latest equipment, including two new sets of the horse riding exercise machine _____(3) previously by many of our members.

As part of our grand opening event, we will also be holding a complimentary Zumba sample class this Saturday. _____(4) the limited capacity of the class, however, only the first 20 applicants may take the class.

Thank you for your interest.

5. (1)
6. (2)
7. (3)
8. (4)
Questions 9 - 12:

Reading text:

New Marketing Plan for Infant Formula

According to a recent market research study by the Korean Survey Research Association, about 70% of mothers of infants and toddlers find it hard to make a _____(1) decision on infant formula due to the picky tastes of their children, who often reject infant formulas.

The new marketing plan aims to invite _____(2) mothers to a focus group discussion to allow them to try our infant formula product on their children. Meanwhile, mothers will be interviewed based on their children’s reaction to the product and asked for their ideas on how to improve it.

_____(3). Once we have secured enough of them, the plan will be reviewed by the finance team to determine its budget _____(4) it gains final approval by Jamison Sears, the marketing director.

9. (1)
10. (2)
11. (3)
12. (4)
Questions 13 - 15:

Reading text:

Gardening can be a success

Dear Fellow Gardeners,

Get valuable tips from a newly published book by Tomas Gray. In his book, the writer tells the story about _____(1) he could turn his passion of gardening into a lucrative business.

Owing to increasing customer awareness of the hazards of using a lot of pesticides in food production, people are rushing for organic produce. Only if you have a small back garden you can develop a thriving business _____(2) a couple of years, though.

If you want to start your own business in organic produce, Tomas Gray's book can _____(3) you money.

13. (1)
14. (2)
15. (3)

PART 7

Questions 16 - 19:

Reading text:

Baxter Communications
87 Hollowbrook Road
Bloomington, IL 61704

Melinda Armin
73 Lessenger Drive
Bloomington, IL 61704

Dear Ms. Armin,

Thank you for signing up for Baxter's Cable Plus package, which includes all the basic television channels plus movie and educational networks. -[1]-. This letter is to remind you of the terms of service as stipulated in the standard contract.

First and foremost, the account holder must use the cable service for lawful purposes only. -[2]-. It is strictly prohibited to copy any program for the purposes of distributing it on the Internet without the express permission of the program’s producers or of Baxter Communications. Similarly, profiting from a full or partial copy of a program through sale or rental is also forbidden. -[3]-.

Baxter agrees to maintain service for as long as the customer follows the stipulations and pays for use. Service includes continued delivery of cable programming, repairs, and general maintenance of the cable box. However, repairs or replacement due to damage or loss caused by the user is the financial responsibility of the client.

Baxter Communications is the top cable, Internet, and phone service provider in the city. -[4]-. As such, we look forward to many more years of doing business with you.

Sincerely,

Otto Weed
Accounts manager, Baxter Communications

16. Why was the letter written?
17. What is mentioned about Baxter Communications?
18. Why might service users have to pay an additional fee?
19. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "Failure to abide by any of these regulations could result in termination of services without further notice or even legal penalties."
Questions 20 - 23:

Reading text:

Dear Museum Colleagues;

To celebrate Colorado Museum Month, we are devoting ourselves to promoting the unique services and programs that we provide for our communities and their residents in Colorado.

The primary goal of this year's Colorado Museum Month is to raise public awareness of museums' roles to a community. We are seeking support especially from the media, and even from politicians in the state. Our museums, located throughout Colorado, attract an increasing number of visits from all around the country each year by constantly paying attention to high-quality artistic works. In addition, we make available learning experiences for people all ages.

In order to make this special event more effective, we ask for your support and participation. Please take the following two steps that will help bring favorable publicity to our communities in Colorado:

. Invite more than one Colorado state official to your institution and ask for each person's opinion about how to better meet the needs of museum visitors.

. Write a letter to a newspaper, television station, or a radio station in your community to promote your institution.

Ready-made templates are also available on the Web. Please participate and make Colorado a more culturally rich place. With your support, we can make a difference.

Sincerely,

Nancy Rumblt-Trzcinski

Director
California Museum Association

20. What is the main purpose of the notice?
21. What is the primary focus of Colorado Museum Month?
22. For whom is this notice most likely intended?
23. How many steps are suggested as a way to make the event successful?
Questions 24 - 26:

Reading text:

Attention all Club Members

The Highland Country Club regretfully informs all members that our pool will be closed from July 15 to August 25. While fixing a broken pipe, maintenance workers found a major problem with the filtration system. Unfortunately, this problem is quite complex and requires the work of a plumbing specialist. Because its plumbers are unexpectedly busy at the moment, QuickFix Plumbers, the only company that offers the service we need, will not be able to help us for another two weeks. We are terribly sorry for the inconvenience, and are willing to refund the cost of one month's club membership to all individuals who paid for the 3-month Summer Membership.
Because we already offer a twenty percent discount to all members who sign up for the 1-year membership, we will not be offering these individuals a refund. Anyone who has questions or comments about the change should contacts Melvin Woods at 869-654-9874.

24. What is the notice mainly about?
25. What does the notice mention about QuickFix Plumbers?
26. What is TRUE about members with 1-year memberships?
Questions 27 - 28:

Reading text:

Attn: Mike Bradshaw

Dear Mike,

Thank you for your interest in the sales position at Topfield Electronics. We enjoyed speaking with you in the interview last Thursday. The executives have reviewed your resume and were very impressed. We have decided to hire you for the position. As you will notice, I have sent the contract along with this fax. Please read it thoroughly, sign it, and fax it back to our office by Friday at 6:00 p.m. If possible, we would like you to begin working for us as early as May 23rd, approximately two weeks from now. If you have any questions about the contract or the position, please call me at 895-368-6457. Congratulations. We look forwad to working with you.

Regards,
Samuel Stone

27. What does Samuel Stone include in the fax?
28. What should Mike Bradshaw do by Friday at 6:00 p.m.?
Questions 29 - 31:

Reading text:

Come to the Briars Resort to experience a unique conference center, with everything to make your business meetings or conferences productive in a beautiful lakeshore and woodland setting. Our facility offers a highly-trained convention staff and well-appointed rooms, with all of the equipment you'd expect from a state-of-the-art convention center. But our location in the Gatineau Hills north of the nation's capital also offers a beautiful and tranquil natural setting. Within driving distance of Ottawa and Montreal, with easy access to Ottawa International Airport, our 230 acres of golf, marina, lakefront, restaurants, shops, 240 guest rooms and convention facilities are within a few hours drive or flight to Toronto, Ontario's financial hub.
The Briars Staff has years of expertise in planning meetings, conventions, retreats and special events, enabling us to handle the decisions, details and timing involved in all manner of business conferences. Thus, we are confident that your group will experience a memorable and successful meeting. Our newly-constructed Thompson Hall adds another 15,500 square feet of meeting and convention space to over 35,000 sq. ft. of flexible, functional meeting/conference space, meaning we can accommodate 20 to 2,000 attendees.
The Briars is the perfect destination for productive conferences, meetings, trade shows, and incentive stays. Call us at 1-800-2-BIARS to discuss your particular needs, or visit our website, www.thebriars.com, to find out more and to see a video tour of our grounds and buildings.

Features:
. Thompson Hall offers 15,500 sq. ft.
. Seating for up to 2,000 quests.
. Conference planning services
. Full-service banquet and dining facilities
. Corporate training & meeting rooms
. Executive board room. Multimedia presentation capabilities
. On-site audio/visual technicians
. High-speed computer compatibility

29. What is unique about the Briars Resort, according to the advertisement?
30. What did The Briars recently add?
31. What information is NOT discussed in the advertisement?
Questions 32 - 34:

Reading text:

Renfrew Gymnasium: For all Members

At Renfrew Gymnasium, we always do our best to ensure that you have a pleasant and safe visit. To that end, we would like to remind all members about our policies regarding personal items. -[1]-.

The gym provides lockers in the changing rooms to store your possessions while you work out. However, please do not leave highly valuable items in your lockers for security reasons. Renfrew Gymnasium is not responsible for the loss of any items left in lockers. -[2]-. You may leave valuables with our front desk staff, who will put them in a safety deposit box. -[3]-.

Should you lose any belongings during your visit, please notify a staff member at the front desk. You may also ask them to see if anyone has turned your item in to the lost-and-found.

-[4]-. Thank you for your cooperation in these matters, and speak to one of our helpful employees should you have any questions or concerns.

Management

32. What is the purpose of the notice?
33. According to the notice, what should gym users do when reporting a loss?
34. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "They will provide you with a ticket which must be presented to retrieve your stored items."
Questions 35 - 37:

Reading text:

12 Blue Bird Drive
Newark, NJ
064587
12 May 2007

Paul Thorntree
Spotless Cleaner's
145 Market Drive
Newark, NJ

Dear Mr. Thorntree,

I recently had three jackets dry cleaned at Spotless Cleaner's. Unfortunately, when I got home and looked at one of the jackets, I noticed there was a large rip on one of the sleeves. I immediately returned the item to your building on Market Drive, but the sales clerk told me that the company was not responsible for any damages incurred during cleaning. I have been doing business with Spotless Cleaner's for three years and have always received excellent service, but I am quite distressed about this recent incident. I would like the company to pay for the repair of this item, and to give me a full refund on the cost of dry cleaning all three items. Please contact me as soon as possible to discuss the matter. I can be reached Monday to Friday after 6 p.m., and Saturday and Sunday any time. My home number is 632-365-1456. You can also reach me at my office at 653-362-9876.

Regards,
Linda Applebee

35. What is the purpose of the letter?
36. What does Mrs. Applebee request from the company?
37. What does Mrs. Applebee say about Spotless Cleaner's?
Questions 38 - 40:

Reading text:

Hanlan’s Coffee Company - Ethical Purchasing Policy

At Hanlan’s, we know that our customers like to drink only the finest coffee from around the world. We also recognize that they want to be sure that the people who grow that coffee are treated fairly. Many coffee producers provide their employees with poor working conditions and low pay, which are practices that Hanlan’s does not support. —[1]—.

Coffee companies that buy their stock on the open market never know exactly where it comes from. But at Hanlan’s, we take a different approach. We have exclusive contracts with farms in Guatemala, Ethiopia, and Vietnam. —[2]—. Because of this, we know exactly who is producing our coffee and the conditions in which it is being grown. We appreciate all the hard work of our farmers and ensure that they have acceptable working conditions and wages. But our commitment does’t end there. —[3]—. Hanlan’s pays them an additional 10 percent above current market prices as our way of saying "thanks."

Furthermore, to give even more back to these communities, we have started the Hanlan’s Development Foundation. Each year through this organization, we put five percent of our total corporate profits into building schools, water pumps and purification plants, and health care facilities in the towns and villages near where our coffee is grown. The main goal is to make certain that all our workers’ children are safe, healthy, and have the chance to go to school and receive a full education. —[4]—.

Find out more about Hanlan’s development projects, our coffee producers, and what you can do to support our cause at www.hanlancoffee.com/foundation.

38. What is indicated about Hanlan’s Coffee Company’s partner farms?
39. Who does the Hanlan’s Development Foundation mostly benefit?
40. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "By achieving this worthwhile objective, we’ll be able to continue our efforts."
Questions 41 - 43:

Reading text:

The Health Factory will introduce a new line of vitamins, a company spokesman said yesterday. The vitamins are intended for athletic men and women, who are looking for a vitamin that will replace vital nutrients lost during strenuous exercise. Unlike regular vitamins, the Health Factory Active Essentials 2020 have more iron, calcium, and potassium. The new vitamins have been tested on professional athletes, such as cyclist Luke Wilson, and are proven to increase athletic performance by up to 20 percent. Of course, health products like the Active Essentials vitamins are not cheap. One month's supply of the new vitamins costs about $200. To promote the new product, however, the Health Factory is offering a special 30 percent discount to anyone who purchase the new vitamins with their Health Factory card. For more information on the new product or to apply for a health Factory card, call the company's customer service hotline at 1-800-326-HEALTH.

41. What can be inferred about the new vitamins?
42. What is NOT mentioned about the new vitamins?
43. According to the article, how can people receive a discount?
Questions 44 - 45:

Reading text:

Returns Policy

Chafeton Camera Supplies welcomes the return of any of our products within thirty days of purchase. In order to receive a full refund, you must bring your receipt. Returns without a receipt can only be exchanged for store credit.
Important: All returns must be accompanied by the factory packaging and in perfect condition. Returns will not be accepted for any products that were damaged by the customer.

44. How quickly must customers bring products back to the store?
45. What kinds of returns are NOT accepted?

PART 7

Questions 46 - 50:

Reading text 1:

Majestic Porcelain
312 Franklin St, Georgetown, DE 19947
Tel: 555-6973 / www.majestic.com

Order No. 209154-68 Date: April 24
Deliver to: Lorraine Plummer
Customer type: ☑ New ☐ Existing
Address: 31 Longhurst Road, Crawley, UK, RH11 9SW
Telephone: 5555-7521
E-mail: l.plummer@britmail.com

Item Description Quantity Unit price Total price
LV-36291 "Seated Lady with Peacock" figurine 1 $62.98 $62.98
OD-58792 "Angelic Cherubs" figurine 4 $35.00 $140.00
LV-98201 "Young Lady with Fan" figurine 1 $42.99 $42.99
Subtotal $245.97
Shipping $110.00
TOTAL $355.97

Note: You will receive a tracking number from our shipping provider once your order has left the warehouse. Expect delivery 5 to 7 days after the shipping date.

Reading text 2:

To: Lorraine Plummer
From: Joel Nesbitt
Subject: Re: Order no. 209154-68
Date: May 5
Attachment: Prepaid return shipping label

Dear Ms. Plummer,

I apologize for your recent experience. We always do our best to ensure that every item we ship is received in good condition by wrapping each piece separately in impact-resistant packaging. However, damage can still sometimes occur, particularly when items are sent overseas.

The problem is, as indicated on our Web site, that our shipping provider does not offer insurance, so they don't cover the cost of items damaged during delivery. However, we will compensate you at our expense. Just mail the damaged item (item number LV-98201) back to us, and we will issue you a full refund. We have attached a prepaid return shipping label for your convenience. Thank you, and we hope that you will continue to do business with us in the future.

Sincerely,

Joel Nesbitt
Majestic Porcelain

Reading text 3:

To: Joel Nesbitt
From: Randall Howe
Subject: Shipping providers
Date: May 25

Dear Mr. Nesbitt,

You asked me to look up alternatives to our current shipping provider, PK Logistics. Below is a table I've put together of different providers. We want to avoid experiencing the sort of loss we had with Order no. 209154-68, so I think we should go with one that can ensure us that won't happen. It would also be good if the new provider can promise the same delivery time. Please check the table below, and let me know when you are free to discuss it.

Shipper Insurance Tracking Fastest delivery Pros
Super Mail Carriers Yes Yes 5 days Low-cost, delivers year-round
Corporate Parcel Service No Yes 5 days Strong overseas presence
Global Delivery No No 7 days Discounts for bulk shipments
Overseas Transport Specialists Yes No 8 days Largest branch network in US

Thank you.

Randall Howe

46. What is indicated about Ms. Plummer?
47. In the first e-mail, what is stated about Majestic Porcelain?
48. How much is being offered to Ms. Plummer as a refund?
49. According to the second e-mail, what advantage does Global Delivery have over other shipping providers?
50. Which shipping provider will Majestic Porcelain most likely choose?
Questions 51 - 55:

Reading text 1:

Business Kitchens, Inc.
April 19, 20--

Dear Mr. Conner,

I am writing to follow up on our conversation of last Monday. You said you were looking for a new provider for kitchen supplies for your office, and that your particular need at this time was for a large-capacity coffeemaker. I have looked through the coffeemakers we have available, and believe I have found the best one to suit our needs. The primary advantage of the 300X Office Coffeemaker is that it reduces mess. The coffeemaker is filled with water daily. Then, to make a cup of coffee, the user simple inserts a premeasured package of coffee into the machine and presses the "on" button. The coffee is ready in one minute. There are no pots to clean or filters to change. The machine can make tea and other hot drinks as well. The 300X is also the most durable machine on the market.

I am enclosing a description of the machine and price information. We can also deliver refills of coffee and tea to you on a weekly or monthly basis. In addition, we stock other kitchen appliances such as microwave ovens and office-sized refrigerators. Please let me know if you are interested in purchasing such items.

Sincerely,
Laura Baker
Sales Manager

Reading text 2:

Johnson Research Affiliates
April 26, 20--

Dear Ms. Baker,

Thank you for the information on the 300X Office Coffeemaker. I think it will meet our needs for large-capacity coffeemaker at an affordable price. Our office is large, so I would like to order two at this time. I don't think we will need the regular deliveries of coffee and tea. Our need for these varies so much from week to week that it is better to order them on an as-needed basis. My assistant is good at staying on top of these things, so we don't have to worry about running out. Currently, we don't have a need for ovens or refrigerators although we may in the near future. I will keep you informed. Meanwhile, we will send you a purchase order for the coffeemakers. Thank you for your help.

Sincerely,
Matthew Conner
Office Manager

51. What will Mr. Conner buy now?
52. What does he say that he likes about the product he has selected?
53. How often will he order refills?
54. The word "provider" of the first letter, is closest in meaning to
55. The word "stock" of the first letter, is closest in meaning to
Questions 56 - 60:

Reading text 1:

New Conference Center

Limited Properties (LP) is proud to announce that it has completed construction on its second conference center in Springfield, Ohio, a spokesman for the company said. The first conference center is located next to the Upton Insurance building downtown, and is famous for its golden windows. For three years in a row, this conference building has been the venue for important international seminars and meeting between oil companies. The second conference center is even larger than its predecessor; it has ten more floors and is roughly three times wider. Construction on the second conference center began on March 2, 2004, and was not completed until July 29, 2007. To commemorate its opening, CEO of LP, Robert Henley, is planning a huge dinner, which will take place on August 15. Prominent members of the business community and city officials will attend the event, which will include a five course meal and live music from the Springfield Harmonic Symphony.

Reading text 2:

43 Princeton Rd.
Springfield, OH
August 5, 2007

Mr. Todd Poll, Public Relations Division
Limited Properties
124 Hunting Lane
Springfield, OH

Dear Mr. Poll,

I was honored to receive an invitation to the commemoration dinner at the new conference center in Springfield, and I would be delighted to attend. I was in Milan on a business trip when the conference center was completed and I could not wait to get back and see how it looked. I agree with the general consensus that Limited Properties has created a place that is even better than the first conference center. In fact, I would like to host the 4th Annual Business Development Conference at the new facility in September. This year, representatives from Chile, Korea, China, Japan, and Australia will attend the event, and I am confident they would be impressed with the LP Grand Conference Center. Perhaps we could meet at the dinner and discuss this matter further. I look forward to seeing you there.

Sincerely,

Charles Gates
CEO, GMA Oil Corp.

56. What does the article mention about the first conference center?
57. What is expected on August 15th?
58. When was Mr. Gates in Milan?
59. What can be inferred about the Business Development Conference?
60. Why does Mr. Gates want to meet with Todd Poll?
Questions 61 - 65:

Reading text 1:

Job Openings at Felton Insurance

Position 1: Assistant Financial Officer
Requirements: A minimum of five years experience in a managerial position. Applicants will have extensive knowledge of accounting systems, and significant experience developing budgets and offering financial advice.

Position 2: Project Manager
Requirements: A minimum of 4 years experience organizing and executing projects. A strong ability to plan new projects and lead people to complete them. Candidates will also be required to relocate to our offices in Paris.

Position 3: Media Consultant
Requirements: At least 3 years of experience in a related field. Applicants will have excellent verbal and written communication skills. Experience writing press releases and holding press conferences is preferred.

Position 4: Sales Copy Writer
Requirements: A Master's degree in either Business Communications or Journalism is a must. Extensive marketing or advertising experience is also required.

To Apply: Send a cover letter, resume, and at least two letters of reference to the HR Department at Felton Insurance:

Human Resources Department
Felton Insurance
145 Liberty Rd. Seattle, WA
98101

Qualified candidates will be contacted by phone to schedule an interview. Please do not contact the company directly.

Reading text 2:

To whom it may concern:

My name is Justin Thimble and I'm writing in response to the Project Manager position you advertised recently. I feel that my professional background and personality make me the ideal candidate for the job. I have over six years of experience working with a small team to plan and carry out new projects. Additionally, I can speak and write French fluently, and would be very excited to live abroad. I would greatly appreciate the opportunity to work for such a prestigious international company. The enclosed resume further details why I would make an excellent choice for this position. Thank you for your time and consideration.

Sincerely,
Justin Thimble

61. Which job description mentions education as a requirement for the position?
62. What are applicants asked NOT to do?
63. What is the purpose of Mr. Thimble's letter?
64. What is a requirement for the position that Mr. Thimble mentions in the letter?
65. What did Mr. Thimble include with his letter?
Questions 66 - 70:

Reading text 1:

Al's Autos Super Saturday Sale

Al's Autos, the number one used car dealership in Florida, is having a mega-sale Saturday, August 25, 2007, from noon until 4 p.m. to celebrate our twenty years of operation. All two-door vehicles with pink stickers are 10 percent off the ticketed price. All trucks with blue stickers are 15 percent off the ticketed price. All vans are 20 percent off the ticketed price. Plus, if you pay in cash, we'll reduce the price by another $300. As always, all purchases come with a 2-year Al's Autos Guarantee, which covers the cost of labor and replacement of parts if your car experiences mechanical problems. So if you're in the market for a used car, then come on down to Al's Autos this Saturday.

*Cars must be serviced by one of the following Al's Autos affiliates: Mike's Mufflers, Ace Mechanics, or Carl's Car Parts.

Reading text 2:

17 Washinton Rd.
Tampa, FL

September 26, 2007

Allen Hanks
Al's Autos
56 Wheelbarrow Rd.
Tampa, FL

Dear Mr. Hanks,

Last month I purchased a used Capri 1025 from you. At first, the car seemed like a great deal, especially with the $300 dollar discount I received. I bought the car because I have to travel a long distance to work each day, and with gas being so expensive these days I needed a car that was more fuel-efficient. You were right; the smaller car did save me about $30 in gas each week. Unfortunately, after about two weeks, the car started making a clanking noise if I went faster than 50 kilometers per hour. I took it to my mechanic, Smooth Rides, and had them evaluate the problem. They determined that the entire engine would need to be replaced, due to a crack down the middle of it. In total, the labor and engine parts will cost about $1,000. I assume that since I only purchased the car a month ago, I am well within the 2-year limit to the guarantee and Al's Autos will cover the cost of the repairs. Please contact me at 852-321-6547 if you have any questions.

Sincerely,

Floyd Baker

66. According to the advertisement, what will happen on Saturday, August 25?
67. How can a customer save more money?
68. What can be inferred about the Capri 1025 from the letter?
69. Why will Al's Autos probably reject Floyd Baker's request?
70. What does Floyd Baker's car need?

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